Hotel Excelsior, Venice

This is a real 5 star hotel. It’s beautiful with spacious rooms, delicious breakfast and with plenty of staff to serve you everywhere. It’s the perfect place to relax with family or as a couple

Nothing

Room was delightful. View was great of the Adriatic. Staff was great.

Dinner restaurant was very pricey.

Very comfortable hotel, excellent helpful staff. Brilliant service. Fantastic breakfast.

The shore could work a little better. It tended to go hot and cold whilst showering, and it was difficult to control the temperature.

Venetian character, lovely room with luxe sheets, out of Venice main craziness so peaceful, swimming pool, shuttle to San Marco square, helpful English-speaking staff.

Expensive however a good value compared to other 5* Venetian hotels.

Big rooms, wonderful building, and clean.

The staff was a little slow at the restaurants.

High quality service, excellent food, great staff! Boat service to San Marco square was exceptional.

Gazebo at the beach were a bit overpriced.

Fantastic hotel and setting. Regular boat service to St Marks was fantastic. Beautiful pool.

The staff could have been a bit more friendly

Fabulous location. Fabulous staff, lovely rooms and great customer service.

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Direct beach front Many beach privet cabins Hotel water shuttle Outdoor pool & large gym room Multi lifts and wid stairs Big lobby and breakfast room Friendly and supportive staff of all hotel functions from reception to the porters Good variety of food both at breakfast and beach bar

Furniture bit aged in general No full fledged spa or beauty salon Beach cabin expensive and require refurbishment to include shower as well

The location of the hotel directly at the beach, breakfast room also at the beach, the exhibition in the main hall was impressive, and the style of the hotel feels very pleasant, especially the long quiet corridors and internal gardens

The view and design the room . Service good

Very old bathroom without shower only one shower from the selling it is not convinced for baby

After we got our room situation fixed, the view was so nice. We had a balcony room with french doors, it was so nice to come back for the evening, relax on the balcony with a glass of wine with the sea wind and the sound of the waves rolling in. So peaceful. Also waking up to the morning sun with the doors open. I chose this hotel for all the different lounging areas at the bar, on the terrace, pool bar, etc. Being on an island, I didn't want to travel back and forth to the mainland for entertainment. The Blue Bar bartenders were very nice and accommodating (shout out to Bruno and his staff). The outside terrace at night with the piano entertainment was so nice as well. I arranged for airport shuttle service upon arriving and for departure. It was expensive but worth the expense due to not knowing what to do once we arrived at the airport. On the way back to the airport, the shuttle service was amazing. We took the hotel boat to the airport drop off. The hotel had a driver there waiting for us in a beautiful Mercedes. They took our luggage in a van and the driver took us to the airport, loaded up our luggage onto a cart and pushed our luggage through the airport to the duty free windows (I purchased some items eligible for duty free). We had to go to two different windows and the driver brought us to both, waited for us and took us to where we needed to check in our bags and boarding passes. He was great, we felt like princesses.

When we arrived, we asked for a room with a view of the pool but they said none were available. They gave us a room on the 3rd floor over looking the street with kind of a view of the canal where the hotel boats come in. I was not happy with this room at all so we went back to the front desk and asked for a room with the sea view. They told us we paid for a "classic view" so they showed us another room with a similar view. We did not like this room either. The hotel front desk said if there is something tomorrow, she will let us know but we would have to pay for an upgrade. That night, you could hear all the cars going by, their car radio's, people walking, riding bikes, kids playing, it was horrible. We went back to the front desk, talked to the same lady, she booked us into another room on the sea side, top floor with a balcony for an additional $135.00 (mind you, I received an email asking if I wanted to upgrade the room to enter an amount and they will reply if they approve the amount so I did that too). After the room fiasco, the rest of the stay was amazing with a few minor disappointments. One, for example, the hours of the pool. They close the pool so early and it definitely doesn't feel like it's heated. There isn't a hot tub either but I guess that doesn't matter because the pool area closes so early, you wouldn't be able to enjoy the hot tub anyway. The front desk staff are not welcoming at all and it felt like they did not like American's at all. I felt like they were put off by us because we wanted a different room than what was given to us but imo I paid a lot of money to stay at Excelsior, I wanted to be happy and enjoy the experience especially since the hotel is very outdated on the interior. Another annoyance, there wasn't anywhere to hang out on the beach. They don't have lounge chairs along the beach. Sure they have cabanas for $350.

The hotel is excellent. Great breakfast, pool, attentive staff, setting. It’s not the cheapest but we will be back. And by the way, stay in 7th floor City view. Amazing.

Outstanding location and hotel

Old school chic Perfect service Lovely location

All is great

A consistently excellent 5 star hotel, on the Lido away from the tourist crowds of downtown Venice but still close enough to visit easily, a great base for the Biennale. Mix with Italian families enjoying the beach and a spritz or two, best of all, hire a cabana on the beach, it’s pure class.

Nothing, it’s perfect

Good location Concierge, reception and breakfast waiting staff were all very good Very clean. Meet & greet from airport, whilst expensive, was very good.

Limited food choices for lunch & dinner Food and drink were expensive

The hotel has a uniquely Venetian atmosphere and combines the beaches of the Adriatic Sea with the proximity to the centre of Venice. We have visited the hotel several times and we really like it. The size of the rooms is appropriate to the time the hotel was built and assumes you are living in them, not just staying overnight.

Although one can accept the fact that the price of the hotel is really high, especially in the summer months, it is a bit disappointing that the interior of some of the rooms is a bit dilapidated. However, the lack of service in the more remote tents on the beach at a price of approx. 400 EUR per day is definitely disappointing. Similarly, the pricing policy for drinks and lunches could be their unpretentiousness and also adapted to the simplicity of the food. The truth is that the quality of dinner in particular is reputedly excellent.

The location and the shuttle boat 🚤 service is excellent.

Old furniture and sometimes a bit of old smell, but this is part of the unique experience of Lido.

The absolute magical location, just beautiful with the personal boat to and from Venice a brilliant touch

The WiFi - really poor considering a 5 star hotel - we had no access to be able to work and we lost out

Location is amazing. The hotel is situated on Lido island. One side of the hotel looks at Venice lagoon, the other one - at Adriatic Sea. Private boats are delivering the guests from the hotel to the center of Venice (San Marco) and back, so you can relax at the beach during day and visit Venice in the evening.

Nothing

The whole experience was wonderful but the staff were exceptional

Fantastic breakfast and the boat transfers to and from Venice were amazing

Slippery in bath taking showers quite dangerous for people of our age with no plastic bath mat

During our stay, we were delighted by the staff's exceptional friendliness and helpfulness. They accommodated our numerous questions and requests. The property itself was beautiful. Our room was wonderfully spacious. The pool and beach facilities were a real highlight, especially with the scorching weather, allowing us to relax and cool off at our leisure. Additionally, the convenient shuttle service to Venice town was a definite plus, making exploring the area effortless. Lastly, I must mention that the hotel's proximity to a bus stop was incredibly convenient for us. On our last day, it allowed us to easily catch a waterbus into town with all our luggage, making our departure smooth and hassle-free.

Despite our room being a bit outdated, we found it to be quite pleasant and comfortable. My family enjoyed the breakfast, although my wife, unfortunately, couldn't have the eggs due to her lactose intolerance. Apart from these two minor issues, we had a wonderful experience during our time there. The overall atmosphere and the enjoyable aspects of our stay overshadowed any minor inconveniences, making it a wonderful experience.

The staf was very friendly an proffessional Location was excellent we loved the hotel Breakfest was good Bar could be better and cocktail bar too

Only cocktail bar STAFF was not proffessional enough Hotel Need more a beautifull bar with Music It is not a Nice bar Old fashion Needs to changement

Everything

Having no coffee in the room in the morning. Being charged 15 euros for some coffee pods that tasted horrible. Was going to stay another night but didn’t because this annoyed me so much. For what I paid it is mean , pathetic, petite and self destructive!!!

Presidential suite was lovely. Concierge Allesandro was extremely helpful and pleasant

excellent quiet location away from bustle of St Marks etc Great facilities good pool and beach area

it was good

Beach, breakfast, pool all excellent. Staff, accommodation very good

Venice itself dirty, rundown the police do very little to help tourist probably the worst city in italy

Excellent service

Can of lemon soda was €9. Food and drink overpriced.

Beautiful hotel fabulous location

Nothing

Breakfast fantastic. Swimming pool lovely. Friendly staff

Minimal gluten free breakfast Pushy Semelier. Trying to sell us wine we hadn’t agreed to.

Location, staff, shuttle water taxi , decoration, room

Needs a spa services

Presidential Suite was excellent and our children enjoyed visiting (they were staying in a separate room overlooking the Venice view) Our sea view was lovely

we liked everything about the hotel from the Greeting coming in on our water taxi to check in and check out ALL members of staff were exceptional and very friendly we celebrated our 30 th wedding anniversary here and it was perfect !!

nothing

evrything

evrything it was amazing

The setting on the Lido is unbeatable and a beautifully comfortable place to be.

nothing

Terrace Restaurant was superb . Service excellent and quality of food outstanding

For me the breakfast could have been better because I’m gluten free and the bread was not heated and the toast quite heavy. My partner enjoyed his breakfast very much

this is unbelievable hotel from all aspects, privacy, beauty of the property, location, professionalism of stuff and friendliness. we already decided to come back in September. I can’t thank enough the stuff to make our first stay unforgettable so there is more to come.

we liked everything and I don’t remember ever having that opinion on so many hotels we stay in over the years. Its really one of a kind hotel

beautiful hotel.

Great hotel even though the poor weather precluded using the beach.

everything the hotel is an absolute gem

nothing

location and beautiful architecture

the swimming pool was closed and the piles of sand in front of the sea

Great breakfast and very nice pool.

Beach was under construction and the price appeared to high given the beach was not ready. In summer beach chairs should be available on the beach and the beach houses front of the breakfast case and the hotel are HORRIBLE and OLD School - would expect a modern beach club style!

Lovely location and beautiful room.We stayed in late September so it was quiet on the Lido. It was a trip to celebrate our 30th anniversary and we got a lovely keepsake tin of cookies and wine as a surprise gift.

Staff in general were very nice but we found the girl who checked us in aloof and unfriendly. Lunch was very expensive for what we got.

Lovely, classy and beautiful hotel on the Lifo. Great water taxi service and amazing rooms.

Nothing of note.

Hotel was amazing in all public areas.

Room was dated and carpet was bleached and stained.

Everything. The room, the charm, the view, the food, the atomsphere, the art....

Nothing.

The hotel was superb, the room was spacious, with a balcony (we were on honeymoon) and the restaurant was fantastic for breakfast, lunch and dinner. The water taxi service was prompt and the hotel arranged any private water taxis to other destinations, such as Murano and Burano. An outstanding hotel

Very nice, iconic location. Quiet beach. Comfortable bed. Breakfast was superb!

We expected more of our dinner. We made a reservation for the Adriatico Terrace, but the location was closed and dinner was downstairs with a live musician. (piano) Our meals were ok, but with flaws (overcooking of the risotto for example)