Ca’ Sagredo Hotel, Venice

It’s an old property, some rooms by the canal are good, others don’t get a lot of sunlight.

We had an unrequested “upgrade” that saw us placed at a large, but dark and somewhat smelly room. They called it “historic” which is the euphemism of the decade. No solution right away with the excuse that when we arrived at 7pm there wasn’t any staff available that could help. They claimed hotel was full, but next day we were told that some people had not yet checked in and front desk claimed we didn’t let them know of our issue straightaway. Not ideal - certainly not 5 stars. Felt like a Venice scam.

Location and ambiance

Carpets and furnishings look grubby. Hotel could do with some simple refurbishments.

The location of the Hotel is great and the historic aesthetics stunning. It’s a very old building with some beautiful antique furniture to match.

In many areas of our room it simply wasn’t clean. Appreciate the age of the building and the historic preservation can cause challenges on certain things. However mould is simply not acceptable in any hotel never mind a 5 star one charging these high room rates and the use of a hoover causes no damage to the room.

However the most disappointing thing was the poor attitude of the staff. Really no customer focus, no engagement with guests and a let down to a 5 star hotel.

The location is great and the restaurant staff were very professional and helpful.

The hotel is extremely tired looking, furniture in hallways and the walls in need of painting. There is a vaporetto station outside the hotel which wakes you up at 6.30-7am and can keep you awake at night. Room cleaning was haphazard. For the cost you can find a better option.

Our stay at this super cute, historic hotel was absolutely wonderful, thanks to the exceptional customer service from the entire staff. We were visiting for our honeymoon and had simply requested a room with a window if one happened to be available — and to our surprise, they upgraded us to a spectacular room overlooking the Grand Canal at no extra cost.

They also kindly allowed us to use the hotel for an indoor photo session, which made our trip even more special. The breakfast was excellent every morning, with truly superb service, and the best coffee I had in Venice was served there. On our last day, they even welcomed us in before official breakfast hours because we had an early flight to the airport.

Thank you all for making our stay so memorable and special. We would gladly return!

Not applicable

From interior design to overall service, everything was 10/10. The location of the hotel is great and walk distance to most important attractions. Plus, the bed and room are big that offer perfect space. The hotels terrace is impeccable. The member staffs are warm and welcoming and professional.

There isn’t anything I didn’t like. The only thing I would want it to have a gym, but this is more of a personal choice.

Incredible location and building with an incredible staff, all that you need to make your time in Venice they best stay you could ever get!

Stunning art in stunning rooms, unbeatable!

The staff were all so professional, friendly and informative. Difficult to single anyone out as they were all excellent.
The Presidential Suite we stayed in was absolutely amazing with stunning views of the Grand Canal.
The terrace for drinks & dinner was a perfect spot.
The Music Room/Ballroom off of the breakfast room with music playing each morning was a beautiful relaxing ambiance.
Great position for water taxis to & from places, & also near to public transport. The gondola ‘ferry’ next to the hotel across to the Rialto Market for €2 was so useful!

There was nothing we didn’t like! Breakfast was great but potentially not as comprehensive choice as befitted the property, but no complaints. Staff were fantastic.

Exceptional location and easy restaurants, cafes and bars less than ten minutes walk. Easy to get to from the public ferry service that operates in Venice.

Stunning hotel in the perfect location.

Nothing

It’s like a museum 🤩

At the breakfast Prosecco was ended

Location and general look of the hotel

We stayed in Ca’Sagredo hotel in room 405 from 19Jun2025 till 22Jun2025.
Please consider this email message as a complaint about housekeeping service.
We complained twice during our stay about black mold on the tiles around the bath tub and no action has been made. It’s not acceptable for the 5 star hotel to show inglorious attitude towards their guests.

I liked how big the rooms were.

The staff gave no information about the hotel. They all come across like they aren’t interested in being there. They told me nothing about breakfast times, the WiFi, where things were in the hotel, what it had to offer

The location, the basic infrastructure was very good

The internet does not work at all!!!!
The breakfast of 44 euro pp is absolute not al all worth the money
All kind of little things like airco and shower pe do not work properly

Location, quietness. My room - the size and terrace.
The interior of hotel is like museum.
Breakfast and helpfulness of staff.

Nothing. All was good.

The Ca Sagredo is a beautiful old Venetian palace. We had one of their more modest rooms, but it was elegant, clean and well appointed, and the view over the Grand Canal was fabulous. The buffet breakfast was excellent and the meal we ate in the restaurant was pricey, but delicious. The staff were very friendly and helpful. The hotel is conveniently situated near the Ca D'Oro vaparetto stop.

Location

5 Stars L hotel just on the wall !!!! No complementary water in the room, no additional shampoo an shower fell. Terrible and poor breakfasts. Terrible white lights at the antrace (it looks like a graveyard)!!!

A beautiful historic building. Excellent breakfast selection. Close to Rialto bridge and a leisurely walk to St Marks Square.

A beautiful historic building with amazing frescos

N/a

Nice location and terrace, friendly personnel

Not even free water bottles in the room, very noisy walls of the room that let in every sound of other hotel guests

Bedroom furniture, breakfast and overall grandeur/sense of history

This is the 2nd time we stayed here and the place is Gold! Room, location, staff, food, excellent. Right next to vaporetto station. Private dock in front. Chose water taxi pick up from airport. Later took water taxi to end of island Santa Elana. On departure we took vaporetto to mainland to pick up our rental car, like 3 stops very easy. Cocktails, lunch and dinner outstanding. Breakfast is over the top in a palace library room with frescoes. Highly recommend.

I wish the rooftop bar was open. But they will bring drinks up from the bar to the rooftop sitting area. Wish there were more seats for dinner. If your making a last minute choice of the restaurant chances are you can't get in; every night sold out.

The room was very comfortable (bed/pillows) and the bathroom was well appointed with the usual toiletries (shampoo, shower gel etc), plus some additional (razor, toothbrush, shoe sponge). Was nice to have slippers. Excellent air con.

I found it odd - especially on such a sweltering day - that there was no complimentary bottled water in the room. Certainly, cheaper hotels offer this so it was disappointing not to see this from Ca’ Sagredo.

It was also odd to have breakfast service start so late - 8am. This is no good for those with early flights or for eager tourists who want to get a head start on the morning rush. Thankfully, I only discovered the late start after I had gone down at 7.30, to find the lovely staff happy to accommodate me early. Another couple came down not realising the late start and where also accommodated, but I would strongly recommend the hotel look at an earlier start to their breakfast service to avoid dissatisfaction of future guests.

lovely historic hotel in a great location. magical dinner on the terrace overlooking the canal. staff were all friendly and helpful

not as clean as it should have been

Great location.

The overall level of service was not as expected. The attention to detail was lacking. A key feature was not available as the roof top terrace was not open.

Big room, very clean, nice and friendly staff. Air conditioning was also a huge plus considering the heat in the periods we stayed there.

It was a bit pricy, but also understandable considering it’s in Venice.