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Shangri-La Hotel, Sydney

176 Cumberland St, Sydney NSW 2000, Australia (show on map)

Expert reviews

Fodors review:

“Towering above Walsh Bay from its prime position alongside the Sydney Harbour Bridge, this sleek hotel is the place for a room with a bird’s-eye view. North-facing rooms overlooking the water are the best.”

Featured as Fodor’s Choice in Sydney.

Forbes review:

“Many hotels along Sydney’s harbor feature views of their spectacular surroundings, but none quite like Shangri-La Hotel, Sydney. Towering 36 stories above Sydney Harbour, the Shangri-La stands alone in the city for the highest unobstructed views, boasting the largest windows of any harbor-facing hotel.”

CNN review:

“A modern Asian style focused on the Oriental blossom ties things together. A nice touch, but nothing tops sitting in your room and staring at the Opera House and Harbour Bridge.”

Telegraph review:

“The Shangri-La distinguishes itself among the cluster of five-star chain hotels in Sydney’s Circular Quay, with its famous Level 36 bar and restaurant – one of the best spots in town for a drink or a meal with a view. All the rooms feature harbour views from enormous windows and have cosy window-seats.”

Guest rating

This an aggregated customer review rating of Shangri-La Hotel, Sydney. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.5 out of 5.0

Ranked 11th in Sydney

180£160$223¥23638C$173A$173HK$1746S$294SFr209¥1416kr1839kr1346kr1737

What guests liked

All you need to know

Shangri-La Hotel is situated at 176 Cumberland Street in the Central Business District of Sydney where it offers the best in hospitality amenities and facilities to tourists and travelers looking to enjoy the best of Sydney. The hotel is strategically located close to the city financial, economic and entertainment hub which will make sure guests get the unique adventure they desire.

The hotel is rated five-star for its quality services, and it also offers excellent views of iconic places such as Harbour Bridge and the Sydney Opera House.

The Shangri La Hotel offers luxury and stylish room options such as Executive Grand Harbour Twin, The Rocks Suite with Club Lounge Access, Premier Grand Harbour King, Executive Grand Harbour King and Deluxe Grand Harbour King. The hotel features room options with lounge access such as the Horizon Darling Harbour King with Club Lounge Access, Horizon Opera House City with Club Lounge Access and Executive Grand Harbour Suite with Club Lounge Access.

The hotel is about a 5-minute walk away from the Sydney Opera House while the Museum of Contemporary Art is about 300 m away from the hotel.

The rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with cable channels, a minibar, air conditioning and a comfy bed.

The hotel provides other services, facilities, and amenities such as concierge services, luggage storage, 24-hour front desk, airport shuttle, daily maid service and room service.

 

Hotel deals & lowest price guarantee

We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.

Location

Recent guest reviews

5.0
Debbie

29 January 2025

Fantastic start to a surprise birthday holiday weekend

The service was awesome Timmy in the bar made our night super special

The hill we had to climb up to get there with suitcases lol

4.0
Melissa

29 January 2025

Very enjoyable but for the price we paid, not as luxe as you would expect.

Location, room size, views and the Sky Bar.

Slow customer service to the room, room tray charges, staff didn’t know the difference between a wine and a champagne!!

3.5
Nhu

28 January 2025

Pleasant

The view of opera house!

5.0
Jackie

27 January 2025

Wonderful views of Sydney Harbour for a short getaway.

The location of Shangri-La Sydney was fantastic. The view from our room was exceptional. Staff were friendly attended to our needs in a professional manner. We enjoyed access to the Horizon Lounge which was superb!

5.0
Stephanie

27 January 2025

Awesome

Everything

Nothing

5.0
Nuala

27 January 2025

A piece of Heaven

We are visiting from Ireland and we had a wonderful stay. Everything was 1000%. Amazing views, lovely staff, comfortable & luxurious. We Loved every minute of our stay 💕👏💕🎉🎉🎉

No changes necessary

4.5
Ye

27 January 2025

Wonderful choice for viewing fireworks

Prime location. Spectacular view in habour view room. Staff friendly and welcoming.

The double glazed windows are foggy which blurs the view. Undescribable leftover body odour in bathroom.

5.0
Rose

27 January 2025

Amazing experience to celebrate our wedding anniversary!

Loved the suite, the views, the lounge access - everything!

4.0
Dr

27 January 2025

Location is fantastic, altitude restaurant is excellent

Location and the Circular quay view

Breakfast buffet was less than simple , not much of variety, I highly requested meat free vegetarian omelet.. Received small meat portion with it… Informed the staff … no action was done, totally ignored

5.0
Morgan

27 January 2025

Incredible stay, we will be back

View, staff, room service

4.5
Marcel

27 January 2025

Enjoyed our stay immensely. Will stay there again

Comfortable rooms Great location. Wonderful staff

Nothing

5.0
Irene

27 January 2025

Bery enjoyable and relaxing.

Clean, staff courteous. Pool and whirlpool was lovely. Altitude bar beautiful. Breakfast was very good.

Walking up the steep hill to get there.

5.0
Victoria

26 January 2025

Would definitely recommend Shangri La as a place to treat yourself in Sydney.

The staff and service was amazing, as was the room comfort and superb views.

4.5
David

26 January 2025

Fabulous

Excellent friendly staff. Comfortable bed. Lovely large bathroom.

Long wait and long procedure for check in.

5.0
Kristy

26 January 2025

Very happy with our stay

The views were spectacular in the corner suite

Nothing

4.0
Jaqueline

26 January 2025

Loved the view

The location was good as we had a lovely view of the Opera House and harbour to the east. It was a climb up stairs to walk to the Quay and down to the city which wasn't necessarily easy for my aging husband. The room was a very generous size and loved the bathroom.

I didn't like that we had to make do with long life milk pods and when asked for a small jug of fresh milk was told it would cost $7. The roof top bar menu needed to be updated on the website as they didn't have the items we had wanted to order.

4.5
Bridget

25 January 2025

Fabulous

We asked for room with Opera House view and we got it -- they did not disappoint us with this.

The birthday cake was not up to par with the rest of everything else, but it didn't take away from our experience. This is just a comment FYI only.

4.5
Kavanagh

25 January 2025

Late Birthday treat and view from window a great treat.

Did not have breakfast as too expensive Staff were very good

Swimming pool full of noisy children Spa Area and pool should be Adults only

4.5
Donna

25 January 2025

Amazing harbour views, excellent room service, the beds are extremely comfortable

We booked the executive darling harbour view, the bed was so comfortable The view from the bar on36 was absolutely stunning of the harbour bridge and Oprah house. The staff were very friendly and polite, accommodating us with a fabulous table by the window

The check in was very busy, but I could see about 7 staff helping travellers in a timely manner, which was very much appreciated Staff were very helpful at check in, explaining some features of the hotel

4.0
Kate

24 January 2025

Very good

Luxurious

4.5
Lisa

24 January 2025

I’ll be back.

The bed was extremely comfortable, the shower had great pressure. Couldn’t fault the accommodation.

The only thing I would say is that when I was trying to check out, there quite a few people trying to check in to rooms that weren’t yet available and they were butting in ahead of me when I had already been waiting 15 mins to try and check out. Checking in takes longer than checking out. Maybe a check in and a separate check out process/queue would address this.

5.0
Angie

24 January 2025

Exceptional

Gym and sauna so good! Cocktail bar was amazing too!

Nothing it was all wonderful. Well done to the staff

4.0
David

24 January 2025

Very good

The room was clean and comfortable. Location was excellent for accessing the CBD.

During the night, an emergency light started flashing.

3.5
Gina

23 January 2025

Pleasant

Paid to have the opera house view. We had it, but we could barely see it since they put us all the way in the corner.

5.0
Jimmy

23 January 2025

Exceptional

Got an upgrade. Loved it

5.0
Venkat

23 January 2025

Sydney Gem

Beautifully appointed room with stunning views of the Opera House and Sydney Harbor Bridge

4.5
Brenda

23 January 2025

Fabulous

wonderful view and large room!

4.0
Jonathan

23 January 2025

Good hotel in a very convenient location with fantastic views from the upper levels

Fantastic view from our room the horizon lounge and especially the cocktail bar.Also very obliging staff

No proper welcome and a very uninspiring entrance foyer.Zero wow factor on arrival!!

5.0
Alan

22 January 2025

Very comfortable and a brilliant location to circular quay.

Staff were so accommodating nothing was an issue.

N/A

4.5
Liana

22 January 2025

Next trip to Sydney we will book the same room , comfy bed’s extraordinary view of harbour bridge and opera house, breat

The view from the room was fabulous , couldn’t have asked for a better view.

Needed more a la carte breakfast choice, rather than just the buffet.

5.0
Lindsay

22 January 2025

This hotel enhanced my visit to Sydney.

It was a beautiful hotel. I have to mention the staff who were extremely helpful.

Attention to detail was wonderful.

3.5
Michael

21 January 2025

Pleasant

Great location and view. Friendly and attentive staff overall.

Room was not ready at check in time due to some issue with the room. Was asked if I required a room with 2 beds which I did. After a couple of phone calls, a room was made available. The carpet was wet inside the entry area. I didn't notify staff as I didn't want to wait any longer for another room. The way this room had suddenly become available made me think the staff were aware of the wet carpet issue and used this room as a last resort.

4.0
Norma

21 January 2025

Very good

View was lovely.Lication good

Not enough food options at night

5.0
Gerald

21 January 2025

Perfection !!! Absolutely, one of the best hotels we’ve ever stayed at. The room & bathroom were spacious, very comf

Location, spacious room & bathroom, incredible view of Sydney Harbour, excellent service

5.0
Ricky

21 January 2025

Exceptional

Views abs staff were exceptional

The views and location

4.0
Julie

21 January 2025

It was great!

Clean and good location

Small dining

5.0
Neha

20 January 2025

Excellent stay!

Beautiful property, excellent views, and the best hospitality by the staff

Nothing, everything was great

5.0
Mikey

20 January 2025

Shangri La is our favourite hotel

Beautiful hotel. Our favourite place to stay

There was nothing that we didn't like

5.0
Niel

20 January 2025

Just Wow!

It was absolutely amazing, loved the room, we received an upgrade as our room was not ready when we checked in. The room we ended up with was rather special. The views were absolutely out of this world. Staff were great, would definitely recommend.

Nothing.

4.0
David

20 January 2025

It was a great stay,we had really nice view of Sydney operahouse ,room temp was great and bed is comfortable.

I love the view and location the staff are friendly and accomodating ,place is also quiet.

It was confusing how to find the food menu for room service , lack of information

5.0
Peter

20 January 2025

Exceptional

The views from our floor were second to none. With views of opera house and bridge. Also a very nice pub, with good food, next door.

The hotel is located at the top of a hill and unfortunately my wife is asthmatic and struggled a bit.

3.5
Keith

19 January 2025

Ok

Its location

Breakfast in the morning seemed crammed and chaotic staff were lovely though

3.5
Alescia

19 January 2025

Over all it was a good experience.

The room was very clean. Amenities were great. Service was great. We ordered room service and it was delicious.

Sadly, The mattress was so hard and you could feel the lump in the middle between my partner and I. Our bed at home is more comfortable. Was very disappointed as it was all I had been looking forward to. Considering what it cost to stay a night, and having uncomfortable sleep was a let down.

5.0
Ingrid

19 January 2025

Perfect

Everything

Nothing

5.0
Sarah

19 January 2025

Will definitely be back

Wonderful customer service, beautiful facilities. Spectacular view, the Buffett breakfast well worth doing. Staff went above and beyond to make us comfortable and welcome. Room service was delicious food.

5.0
Ramandeep

19 January 2025

Excellent

Location, service ,facilities and food . Everything was amazing.

4.0
Buckley

17 January 2025

Very good

Service in blu bar was terrible 45 minutes waiting on drink and they were not busy

4.5
Timothy

17 January 2025

Short stopover in a very pretty city

Superb large room. Very quiet. Great view

5.0
Alan

17 January 2025

An excellent short stay.

Our room on the 28th floor had excellent views, and staff were very friendly and most helpful.

4.0
Abigail

17 January 2025

Big room, amazing view. Comfortable bed.

The room was really large, the bathroom was a good size. The view from the room amazing. The beds were really comfortable.

The lobby was consistently too busy. There were bags left all over the place. Big ques for breakfast (we gave up). Always quiting and waiting for the lifts for a long time.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Special diet menus (on request)
  • - Kid meals (additional charge)
  • - Wine/champagne (additional charge)
  • - Fruits (additional charge)

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Family rooms
  • - Lift
  • - Soundproof rooms
  • - Packed lunches
  • - Car hire
  • - Heating
  • - Non-smoking throughout
  • - Air conditioning
  • - Designated smoking area

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Currency exchange
  • - Tour desk
  • - Luggage storage
  • - ATM/cash machine on site
  • - Concierge service
  • - Private check-in/check-out
  • - Invoice provided

Activities

  • - Sauna
  • - Fitness centre
  • - Spa and wellness centre (additional charge)
  • - Massage (additional charge)
  • - Hot tub/Jacuzzi
  • - Indoor pool
  • - Indoor pool (all year)
  • - Beauty Services
  • - Facial treatments
  • - Body treatments
  • - Body scrub
  • - Body wrap
  • - Spa facilities
  • - Steam room
  • - Spa lounge/relaxation area
  • - Foot bath
  • - Spa/wellness packages
  • - Couples massage
  • - Full body massage
  • - Fitness
  • - Fitness/spa locker rooms

Outdoors

  • - Terrace
  • - Sun terrace
  • - Outdoor furniture

Entertainment and family services

  • - Babysitting/child services (additional charge)
  • - Strollers

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping

Parking

  • - Parking garage

Accessibility

  • - Wheelchair accessible
  • - Toilet with grab rails

Pool and wellness

  • - Heated pool
  • - Swimming pool
  • - Swimming Pool

Miscellaneous

  • - 24-hour security
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
  • - Fire extinguishers
  • - Delivered food is securely covered
  • - Access to health care professionals
  • - Face masks for guests available
Check availability 180£160$223¥23638C$173A$173HK$1746S$294SFr209¥1416kr1839kr1346kr1737