Expert reviews
“Towering above Walsh Bay from its prime position alongside the Sydney Harbour Bridge, this sleek hotel is the place for a room with a bird’s-eye view. North-facing rooms overlooking the water are the best.”
Featured as Fodor’s Choice in Sydney.
“Many hotels along Sydney’s harbor feature views of their spectacular surroundings, but none quite like Shangri-La Hotel, Sydney. Towering 36 stories above Sydney Harbour, the Shangri-La stands alone in the city for the highest unobstructed views, boasting the largest windows of any harbor-facing hotel.”
“A modern Asian style focused on the Oriental blossom ties things together. A nice touch, but nothing tops sitting in your room and staring at the Opera House and Harbour Bridge.”
“The Shangri-La distinguishes itself among the cluster of five-star chain hotels in Sydney’s Circular Quay, with its famous Level 36 bar and restaurant – one of the best spots in town for a drink or a meal with a view. All the rooms feature harbour views from enormous windows and have cosy window-seats.”
What guests liked
- Amazing views
- Great rooms
- Friendly staff
- Excellent Wifi
- Great location
- Comfortable beds
All you need to know
Shangri-La Hotel is situated at 176 Cumberland Street in the Central Business District of Sydney where it offers the best in hospitality amenities and facilities to tourists and travelers looking to enjoy the best of Sydney. The hotel is strategically located close to the city financial, economic and entertainment hub which will make sure guests get the unique adventure they desire.
The hotel is rated five-star for its quality services, and it also offers excellent views of iconic places such as Harbour Bridge and the Sydney Opera House.
The Shangri La Hotel offers luxury and stylish room options such as Executive Grand Harbour Twin, The Rocks Suite with Club Lounge Access, Premier Grand Harbour King, Executive Grand Harbour King and Deluxe Grand Harbour King. The hotel features room options with lounge access such as the Horizon Darling Harbour King with Club Lounge Access, Horizon Opera House City with Club Lounge Access and Executive Grand Harbour Suite with Club Lounge Access.
The hotel is about a 5-minute walk away from the Sydney Opera House while the Museum of Contemporary Art is about 300 m away from the hotel.
The rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with cable channels, a minibar, air conditioning and a comfy bed.
The hotel provides other services, facilities, and amenities such as concierge services, luggage storage, 24-hour front desk, airport shuttle, daily maid service and room service.
Hotel deals & lowest price guarantee
We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.
Location
Recent guest reviews
29 January 2025
Very enjoyable but for the price we paid, not as luxe as you would expect.
Location, room size, views and the Sky Bar.
Slow customer service to the room, room tray charges, staff didn’t know the difference between a wine and a champagne!!
28 January 2025
Pleasant
The view of opera house!
27 January 2025
Wonderful views of Sydney Harbour for a short getaway.
The location of Shangri-La Sydney was fantastic. The view from our room was exceptional. Staff were friendly attended to our needs in a professional manner. We enjoyed access to the Horizon Lounge which was superb!
27 January 2025
Awesome
Everything
Nothing
27 January 2025
A piece of Heaven
We are visiting from Ireland and we had a wonderful stay. Everything was 1000%. Amazing views, lovely staff, comfortable & luxurious. We Loved every minute of our stay 💕👏💕🎉🎉🎉
No changes necessary
27 January 2025
Wonderful choice for viewing fireworks
Prime location. Spectacular view in habour view room. Staff friendly and welcoming.
The double glazed windows are foggy which blurs the view. Undescribable leftover body odour in bathroom.
27 January 2025
Amazing experience to celebrate our wedding anniversary!
Loved the suite, the views, the lounge access - everything!
27 January 2025
Location is fantastic, altitude restaurant is excellent
Location and the Circular quay view
Breakfast buffet was less than simple , not much of variety, I highly requested meat free vegetarian omelet.. Received small meat portion with it… Informed the staff … no action was done, totally ignored
27 January 2025
Incredible stay, we will be back
View, staff, room service
27 January 2025
Enjoyed our stay immensely. Will stay there again
Comfortable rooms Great location. Wonderful staff
Nothing
27 January 2025
Bery enjoyable and relaxing.
Clean, staff courteous. Pool and whirlpool was lovely. Altitude bar beautiful. Breakfast was very good.
Walking up the steep hill to get there.
26 January 2025
Would definitely recommend Shangri La as a place to treat yourself in Sydney.
The staff and service was amazing, as was the room comfort and superb views.
26 January 2025
Fabulous
Excellent friendly staff. Comfortable bed. Lovely large bathroom.
Long wait and long procedure for check in.
26 January 2025
Very happy with our stay
The views were spectacular in the corner suite
Nothing
26 January 2025
Loved the view
The location was good as we had a lovely view of the Opera House and harbour to the east. It was a climb up stairs to walk to the Quay and down to the city which wasn't necessarily easy for my aging husband. The room was a very generous size and loved the bathroom.
I didn't like that we had to make do with long life milk pods and when asked for a small jug of fresh milk was told it would cost $7. The roof top bar menu needed to be updated on the website as they didn't have the items we had wanted to order.
25 January 2025
Fabulous
We asked for room with Opera House view and we got it -- they did not disappoint us with this.
The birthday cake was not up to par with the rest of everything else, but it didn't take away from our experience. This is just a comment FYI only.
25 January 2025
Late Birthday treat and view from window a great treat.
Did not have breakfast as too expensive Staff were very good
Swimming pool full of noisy children Spa Area and pool should be Adults only
25 January 2025
Amazing harbour views, excellent room service, the beds are extremely comfortable
We booked the executive darling harbour view, the bed was so comfortable The view from the bar on36 was absolutely stunning of the harbour bridge and Oprah house. The staff were very friendly and polite, accommodating us with a fabulous table by the window
The check in was very busy, but I could see about 7 staff helping travellers in a timely manner, which was very much appreciated Staff were very helpful at check in, explaining some features of the hotel
24 January 2025
Very good
Luxurious
24 January 2025
I’ll be back.
The bed was extremely comfortable, the shower had great pressure. Couldn’t fault the accommodation.
The only thing I would say is that when I was trying to check out, there quite a few people trying to check in to rooms that weren’t yet available and they were butting in ahead of me when I had already been waiting 15 mins to try and check out. Checking in takes longer than checking out. Maybe a check in and a separate check out process/queue would address this.
24 January 2025
Exceptional
Gym and sauna so good! Cocktail bar was amazing too!
Nothing it was all wonderful. Well done to the staff
24 January 2025
Very good
The room was clean and comfortable. Location was excellent for accessing the CBD.
During the night, an emergency light started flashing.
23 January 2025
Pleasant
Paid to have the opera house view. We had it, but we could barely see it since they put us all the way in the corner.
23 January 2025
Exceptional
Got an upgrade. Loved it
23 January 2025
Sydney Gem
Beautifully appointed room with stunning views of the Opera House and Sydney Harbor Bridge
23 January 2025
Fabulous
wonderful view and large room!
23 January 2025
Good hotel in a very convenient location with fantastic views from the upper levels
Fantastic view from our room the horizon lounge and especially the cocktail bar.Also very obliging staff
No proper welcome and a very uninspiring entrance foyer.Zero wow factor on arrival!!
22 January 2025
Very comfortable and a brilliant location to circular quay.
Staff were so accommodating nothing was an issue.
N/A
22 January 2025
Next trip to Sydney we will book the same room , comfy bed’s extraordinary view of harbour bridge and opera house, breat
The view from the room was fabulous , couldn’t have asked for a better view.
Needed more a la carte breakfast choice, rather than just the buffet.
22 January 2025
This hotel enhanced my visit to Sydney.
It was a beautiful hotel. I have to mention the staff who were extremely helpful.
Attention to detail was wonderful.
21 January 2025
Pleasant
Great location and view. Friendly and attentive staff overall.
Room was not ready at check in time due to some issue with the room. Was asked if I required a room with 2 beds which I did. After a couple of phone calls, a room was made available. The carpet was wet inside the entry area. I didn't notify staff as I didn't want to wait any longer for another room. The way this room had suddenly become available made me think the staff were aware of the wet carpet issue and used this room as a last resort.
21 January 2025
Very good
View was lovely.Lication good
Not enough food options at night
21 January 2025
Perfection !!! Absolutely, one of the best hotels we’ve ever stayed at. The room & bathroom were spacious, very comf
Location, spacious room & bathroom, incredible view of Sydney Harbour, excellent service
21 January 2025
Exceptional
Views abs staff were exceptional
The views and location
21 January 2025
It was great!
Clean and good location
Small dining
20 January 2025
Excellent stay!
Beautiful property, excellent views, and the best hospitality by the staff
Nothing, everything was great
20 January 2025
Shangri La is our favourite hotel
Beautiful hotel. Our favourite place to stay
There was nothing that we didn't like
20 January 2025
Just Wow!
It was absolutely amazing, loved the room, we received an upgrade as our room was not ready when we checked in. The room we ended up with was rather special. The views were absolutely out of this world. Staff were great, would definitely recommend.
Nothing.
20 January 2025
It was a great stay,we had really nice view of Sydney operahouse ,room temp was great and bed is comfortable.
I love the view and location the staff are friendly and accomodating ,place is also quiet.
It was confusing how to find the food menu for room service , lack of information
20 January 2025
Exceptional
The views from our floor were second to none. With views of opera house and bridge. Also a very nice pub, with good food, next door.
The hotel is located at the top of a hill and unfortunately my wife is asthmatic and struggled a bit.
19 January 2025
Ok
Its location
Breakfast in the morning seemed crammed and chaotic staff were lovely though
19 January 2025
Over all it was a good experience.
The room was very clean. Amenities were great. Service was great. We ordered room service and it was delicious.
Sadly, The mattress was so hard and you could feel the lump in the middle between my partner and I. Our bed at home is more comfortable. Was very disappointed as it was all I had been looking forward to. Considering what it cost to stay a night, and having uncomfortable sleep was a let down.
19 January 2025
Perfect
Everything
Nothing
19 January 2025
Will definitely be back
Wonderful customer service, beautiful facilities. Spectacular view, the Buffett breakfast well worth doing. Staff went above and beyond to make us comfortable and welcome. Room service was delicious food.
19 January 2025
Excellent
Location, service ,facilities and food . Everything was amazing.
17 January 2025
Very good
Service in blu bar was terrible 45 minutes waiting on drink and they were not busy
17 January 2025
Short stopover in a very pretty city
Superb large room. Very quiet. Great view
17 January 2025
An excellent short stay.
Our room on the 28th floor had excellent views, and staff were very friendly and most helpful.
17 January 2025
Big room, amazing view. Comfortable bed.
The room was really large, the bathroom was a good size. The view from the room amazing. The beds were really comfortable.
The lobby was consistently too busy. There were bags left all over the place. Big ques for breakfast (we gave up). Always quiting and waiting for the lifts for a long time.
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Breakfast in the room
- - Special diet menus (on request)
- - Kid meals (additional charge)
- - Wine/champagne (additional charge)
- - Fruits (additional charge)
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Family rooms
- - Lift
- - Soundproof rooms
- - Packed lunches
- - Car hire
- - Heating
- - Non-smoking throughout
- - Air conditioning
- - Designated smoking area
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Fax/photocopying (additional charge)
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Currency exchange
- - Tour desk
- - Luggage storage
- - ATM/cash machine on site
- - Concierge service
- - Private check-in/check-out
- - Invoice provided
Activities
- - Sauna
- - Fitness centre
- - Spa and wellness centre (additional charge)
- - Massage (additional charge)
- - Hot tub/Jacuzzi
- - Indoor pool
- - Indoor pool (all year)
- - Beauty Services
- - Facial treatments
- - Body treatments
- - Body scrub
- - Body wrap
- - Spa facilities
- - Steam room
- - Spa lounge/relaxation area
- - Foot bath
- - Spa/wellness packages
- - Couples massage
- - Full body massage
- - Fitness
- - Fitness/spa locker rooms
Outdoors
- - Terrace
- - Sun terrace
- - Outdoor furniture
Entertainment and family services
- - Babysitting/child services (additional charge)
- - Strollers
Cleaning services
- - Laundry (additional charge)
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
- - Trouser press (additional charge)
- - Daily housekeeping
Parking
- - Parking garage
Accessibility
- - Wheelchair accessible
- - Toilet with grab rails
Pool and wellness
- - Heated pool
- - Swimming pool
- - Swimming Pool
Miscellaneous
- - 24-hour security
- - Key card access
- - Security alarm
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
- - Delivered food is securely covered
- - Access to health care professionals
- - Face masks for guests available
29 January 2025
Fantastic start to a surprise birthday holiday weekend