Ace Hotel, Sydney

Design, bat and restaurant all very high end. Love all the interiors and the high end products. Love the aesthetic. The food in the downstairs area was very well priced and yummy. Yummy cocktails in both bars.

No movies or Netflix, old tv. (The Qt has movies and TV etc) For breakfast the staff were really bad. Slow service too forever and the coffee was really bad. Sorry I’m a coffee snob. Mecca coffee is very bitter or maybe it was burnt as barista wasn’t great. I had two breakfasts. I work in events and hospitality so I might be a tough critic. Bar fridge is very small.

Love the design of this hotel and how friendly the team are and how how cool the lobby bar is. Always meet interesting people when I stay here.

There isn't a pool which is a bummer on a hot day.

Clean, cozy and friendly staff.

We didn’t receive a welcome note which is ok (was not expecting it) however we did find a welcome note addressed to a previous guest where the hotel info, blank paper, pencil is stored from a previous stay. For a 5 star hotel small details are important and this was missed. We didn’t feel as special :(

Exceptional stay in central Sydney / Surry Hills at the Ace Hotel. Super modern, cool decor, and really comfortable with great amenities (e.g. really comfy bed and massive shower!). We loved our stay and would definitely be back. Shout out to the baristas in the ground floor cafe who make a banging coffee, and to the reception staff who were incredibly friendly and even let us check in a few hours early after a long overnight flight. Recommend for couples looking for a trendy base to explore Sydney!

i liked that ambience and restaurant. staff was very helpful

lighting was quite dim

Great location and a quirky hotel with a great vibe. Staff were exceptional and very helpful.

Nothing

The hotel is lovely and the bar downstairs is a great spot for a drink before dinner, or on the way up to your room.

The check in service was not very smooth. We were delayed in getting to our company function while the front desk worked things out.

Great decor, good vibe, very comfortable

The low light for applying make up, the lack of hooks for hanging towels, and the ridiculous delay in room availability. We didn’t get in until about 6 and I had to actively follow-up with the reception people - thankfully we could enjoy the wait drinking happy hour cocktails and people watching in the bar. The bar staff were excellent. We will be back though

The bed was very comfortable, well stocked mini bar which we didn’t use. I would describe the hotel as bougie, designed for a younger crowd

Very dark lighting. We didn’t like the bathroom- this was the entrance to the room. & toilet & shower extremely darkly lit, not enough storage for clothes. Definitely not 5 star, it is over priced

The hotel was amazing, the location perfect and the staff very kind and helpful

Gorgeous designer hotel. So well located to the centre of the city and the fashionable Surry Hills area. Very nice design in the room and enormous comfy bed.

Trendy little place to stay close to everything!

Room was very small. Although we did have two double beds in it.

Great location, lovely staff and decent size rooms

Room wasn’t properly cleaned

The room was excellent! Very comfortable and clean and beautifully decorated. It was a really great place to stay for one night while on business.

I thought the size of the room was quite small for the price. And it would have been nice to have a little more privacy on the terrace between the other guests. But it was otherwise lovely.

Location, ambience and look of the whole place, absolutely beautiful

Cool vibe, helpful folks at the front desk.

Whoever designed the lighting for the vanity/sink area should be arrested for malpractice. Garish and nearly impossible to even see oneself.

Great location, super friendly staff and exceptional rooms. Loved the place and definitely come back there next time in Sydney

The great food

It has a great vibe, very welcoming

We were not able to access the rooftop terrace at all during our entire stay. Not even to take a look at the view

Location, cafe, staff, cleanliness

Excellent Location. Brilliant Staff at Front desk & manager and restaurant and cafe - Service is always with so much energy, with a smile, warm and welcoming, and always helpful. The bar, restaurant, cafe and front desk ambience is inviting, fresh, well designed and creative and impressive personality.

Housekeeping a room maintenance is very poor. We had two rooms on the 10th floor. Rooms 1012 and 1014. The lobby was not vacuumed the whole we were there for 6 nights (we added 5 more nights) - we walked past a big dead cockroach on the carpet just opposite the door every single day despite requests with cleaner to vacuum it. The rooms had balls of carpet dusts. Room 1012 in particular was poorly maintained - toilet door screw handle came off loose, and housekeeping didnt fix it. housekeeping didn't close door after cleaning and left door open with their card key in the card slot in - luckily we had nothing was stolen! Room 1012 shower room door was faulty so water from shower goes all over the floor outside soaking the whole area. Room 1014 the terrace area is not swept , wiped, moped at all. Quite dirty.

They let us check in early which was amazing

Room had random stuff like a guitar in it.. bit unnecessary when not a lot of space to begin with. Also there is very little light where the closet area is.

Casual elegance and timeless modernity

Nothing!

Modern apartment, with all the required facilities and very clean.

Challenging getting parking nearby, price was a little higher than I would normally pay however this may be due to seasonal impacts.

Great location and nice coffee bar downstairs to get our morning coffees

The room was very dark with almost no natural light.

Nice interior and highly recommended location.

Room service was missed once but they did it after all. Soundproofing wasn’t the best.

Close to all sites in Sydney

Dark lighting to read room numbers

A nice hotel close to central station and Hyde Park with a large comfortable bed. Their Loam restaurant was good value for money.

Housekeeping was a bit chaotic with room not serviced and had to request tea/coffee/milk replenishment,however, when informed staff responded quickly.

I found the bathroom very dark. It needs more lighting in the toilet and shower.

Location is super! Front desk and restaurant staff were always helpful, welcoming and efficient. Design and Decor is creative and ambience is energetic and vibrant. Such a refreshing creative feel from any other property anywhere around the Sydney.

Housekeeping & maintenance is a total fail - we had two rooms and stayed for 6 nights - one of the rooms was 1012. It was not vacuumed even though we requested it twice and we knew front desk noted it down. The carpet was thick with balls of dust; the shower room door didn’t close properly so the water will drench the whole floor, the door to the toilet kept coming off loose. The door was not closed properly by the housekeeping staff and staff key left in the key slot after - and we found our door open after a full day of being out! Total lack of security!

The location is top, the hotel has a very nice industrial design, very stylish

The service and the staff were not at the level of a 5 star hotel, honestly speaking it is not good value for that amount of money

Great location. It has high quality facilities with rooftop restaurant, lobby cafe and bar and well equipped gym.

Nothing.

Loved the staff and location

Great location

Gym could be bigger and missing pool, fridges should’ve been stocked Daily

Excellent service, styling inside and location. The attached restaurant serves really good food and has great atmosphere in and around the hotel. Room was stocked really well with coffee supplies, snacks, cups, glasses etc.

The entrance and bathroom coincide too abruptly, while the bathroom is also separate from the sink. The shower is extremely dark, to the point of being difficult to use at all. Room carpet felt a little dated and dirty.

Central location and close to the train station so perfect spot for sightseeing Sydney

No pool / roof terrace

Loved the Interiors and the spacious of the room ( we booked the large room and it delivered). The in room record player and chosen records / music were a lovely nostalgic personal touch before a dinner out. Very comfortable king bed, bath and the room service breakfast was amazing. The customer service was fabulous as was the check out at 12 pm. We left revitalised ! Thank you

That we couldn’t stay longer

The bed!!! So comfy and the pillows so fluffy, the shower was so relaxing and the aesthetics of the room and hotel were beautiful

At most, the toilet door was shut off completely so when traveling with a companion, it’s a bit out there

Our room was spacious, clean and finished to a high standard. The bar and restaurant provided a delightful ambience in which to meet fellow travellers. We found the staff extremely pleasant and helpful and the whole experience provided the perfect launching pad for our first two days in Australia. The hotel is conveniently situated for multiple choices of travelling to Sydney Harbour but we ended up with a very pleasant walk back.

Lighting poor in toilet and shower room. Car park was expensive and there were inadequate instructions on how to get back to the hotel. A map showing the one way system would have been helpful.

Very easy hotel to get in and out. Good location in the city center, nice staff and clean, modern rooms.

Our room was facing the inner court and you almost couldn’t tell if it was day or night since so little light reached us. The hotel itself is nice but this for us was a big no no. Make sure you check this when booking.

Great location and very cool aesthetic. The staff were friendly, and the food and cocktails at the restaurant/bar were fabulous.

The bathroom door is not a complete door, so it's lacking a little privacy if you're travelling with someone.

Clean and great styling

Xx

Great family room - good size, beds very comfortable. Great location easy access to public transport.

excellent

check in took a bit too long, but this was because I requested a room change.

Very slick hotel. Nice food. Clean modern rooms.

Slightly $$ this time around.

It was quiet, well appointed, and had a really artsy vibe. I loved it!

There rooftop restaurant was closed

Location was great. Roof top bar was wonderful and staff amazing.

We left 2 items in the closet and whilst one was retuned the other was not which was very disappointing. Our fault for leaving but the staff that cleaned the room are not honest.

Great to have a restaurant and bar on site because we were pushed for time with an overnight stay for a concert!

Beautiful hotel, lovely staff, great location.

Great boutique hotel. Very friendly staff and lovely room. Gym was good as well as was rooftop bar. Brilliant stay overall.

Nothing.