Ace Hotel, Sydney
Expert reviews
“The Ace, 18 stories high with 257 rooms, is located in a magnificent early-20th-century building that vibrates with top-to-toe creative energy. Revived by Australia’s most in-demand interior architects, Flack Studio, the former brick factory has kept its old bones – high ceilings and exposed brick and concrete walls – offset with one-of-a-kind furniture, art, and bric-a-brac by the country’s best designers, artists, and makers.”
Featured in CN Traveler’s Hotlist 2023.
“This design-centric hotel in the inner-city neighbourhood of Surry Hills, Sydney’s coolest enclave, proves that there is more to Sydney than just its beaches and harbour. It’s ground floor bars and rooftop restaurant has made this a top-to-toe hang-out for Sydney’s in-the-know crowd.”
What guests liked
- Top location
- Boutique style
- Restaurant
- Free Wifi
All you need to know
Located near the central business district, in the trendy and upscale Surry Hills area, the Ace Hotel Sydney is the brand’s first venture in the Southern Hemisphere. However, its execution is just as confident as any of their other hotels.
Housed in a 19th-century industrial building, it exudes a charming patina that embodies the essence of both the Ace brand and Australian culture. The designers have done an exceptional job in creating a space that constantly reminds guests of their unique location and the community they are a part of.
The rooms at Ace Hotel Sydney share the same aesthetic as their counterparts in North America. They feature vintage-inspired wool blankets, subtle retro touches, and a cozy atmosphere.
Some rooms even come equipped with turntables or acoustic guitars, while elements like exposed brick walls add an extra layer of visual interest.
Hotel deals & lowest price guarantee
We collaborate with Booking.com and Agoda. These two reservation platforms assure you the lowest possible rate, ensuring you always get the finest bargain for this hotel. If you’ve found a more favorable rate elsewhere, simply reach out to the booking platform and they’ll reimburse you the difference right away. You have the option to compare prices until the day preceding your check-in.
Location
Recent guest reviews
20 September 2025
Exceptional
All was great as always
20 September 2025
Love it
Has a character
Nothing
20 September 2025
We enjoyed our stay.
Convenient location and very competent staff
18 September 2025
Fabulous
Breaky good Good vibes Good location
17 September 2025
good hotel and easy walking to the city.
The room was late to be serviced and they do not change the sheets.
16 September 2025
Trendy hotel well priced . Good food options available . Great Resturant’s near by Quiet area , sho
A small trendy hotel .
15 September 2025
For a perfect weekend
Excellent restaurant, bistro & bar Very quiet rooms
Could improve quality of wine by the glass offered
14 September 2025
This is, and always will be, my go to Sydney Hotel
Everything. Good cocktails, great food at Kiln, comfy bed, amazing location.
14 September 2025
Perfect
Cute, quirky, good location
Nothing
13 September 2025
Great short stay - stylish and hip
The room layout was clever, decor was stylish, and the furniture was uber comfortable.
The reception music was oddly very loud, especially for 10pm.
12 September 2025
Very good
love the vibe and atmosphere comfy beds and general ineteriors
10 September 2025
Fabulous
Beautiful boutique hotel in an excellent location. The location is in a quite part of the CBD and is a walking distance to most things you need. Close walk to the train or light rain and bus stops. Very happy about the location. The hotel looked good and the room was very comfortable. Nice touch on the turntable and records in the room that we could use during our stay. Good restaurant, bar, coffee options in the hotel as well.
Gym facility was basic and a little cramped but this was not a big deal. Room service timing was not always consistent but overall, service was good.
8 September 2025
Great !
When we arrived from Copenhagen and around midnight we were greeted not only by the friendly staff but also a lovely noise coming from the bar ! However , once in our room it was perfectly quiet and we managed to sleep until our friends rang from the lobby and woke us up !
There was a strange sewerage smell in the entrance area of our room. We have spoken to staff regarding this.
7 September 2025
Fantastic place to stay! Location central, up to date design, funky and comfortable!
Trendy, clean and perfect location
7 September 2025
Fabulous
Bar and happy hour great
3 September 2025
Clean, spacious room with comfortable bed.
Comfortable bed, spacious room, friendly staff.
Our room was a bit odd because the huge bathroom space was open to the bedroom area so it was impossible to turn on lights in bathroom without illuminating entire room.
3 September 2025
Exceptional
Very stylish and great location. Staff were also very friendly.
3 September 2025
Wonderfully different
Location was perfect - within walking distance to a lot of things. Whilst not a conventional layout, it worked and the shower was amazing. The bed was comfortable and the room was a good size for the limited time we were there. Being able to go and get an ice bucket at any time was also convenient for those of us who prefer ice water. The staff were very helpful. The artwork was different but we liked that.
Walking into the hotel when the place was in full swing as a nightclub/bar was a little loud and overwhelming after a long day.
3 September 2025
Great stay, central location.
Thoughtfully designed rooms which were functional. Housekeeping staff were fantastic in that they knew when to leave certain things alone, and were quite intuitive. Staff were very helpful. Loam has nice food and good service (restaurant in foyer).
No actual coffee machines unless you book a certain grade of room (not in Medium room), and sachet coffee was offered as an alternative. Not a deal breaker but for the price of the stay, I believe it should be included.
31 August 2025
Excellent choice
Fun new hotel fab breakfast
29 August 2025
Enjoyed
Really comfortable beds. Nice bar
Poor lighting in rooms No parking or drop off points
28 August 2025
Fabulous
Great Location. Easy walk to both Central and Museum Stations. 10 minute walk to China Town and 15 min to Town Hall. Rooms were tidy and clean. Staff were also nice.
26 August 2025
Love the decor the staff were fantastic Romeo adored his bed, food and toy.
The staff, the decor and my room and how welcome they made Romeo feel
My room needed a good dusting and that the Roof top restaurant was closed. It would have been nice to have some complimentary bikkies in the room to have with a cup of tea.
26 August 2025
Not quite as good as our 1st stay, but up there
We loved the quality, design and finished.
No guitar or record player this time :(
25 August 2025
Really lovely and fun
The vibe and overall ambience.
Just in the room there were a few pre stay damages already there. E.g scratches on wall
25 August 2025
Splendid design, amazing location!
Design
Beds are slightly to soft but that’s more a personal preference.
24 August 2025
Great experience overall. Will definitely stay again.
The room was comfy, the vibe was great and the food was very tasty. The staff are really lovely. We have already booked another stay. Very impressed.
24 August 2025
Nice stay for $515 per night could have supplied pillow menu, room service hours extended and tooth past supplied
Location
Didn’t have 24 hr room service or at least till 23:30hrs. Also pillows were very uncomfortable did not support neck. Slept bad
24 August 2025
Exceptional
loved everything
24 August 2025
Perfect
The room fixtures and fittings were stunning. I loved it all. The robes and the writing compendium were such a unique touch. The bathroom was beautiful. The room was lovely and clean and the bar and restaurant were so relaxed and lovely to spend time in. The onsite coffee shop was excellent too.
24 August 2025
Fabulous
Great location and service. A great home away from home for a business traveler.
23 August 2025
Absolutely beautiful
It was super comfortable and clean! And so beautiful, the rooms were gorgeous. All the essentials and staff being more than just accommodating
23 August 2025
Exceptional
The rooms were actually more spacious than the photos suggested, and stocked with so many cute goodies!
22 August 2025
Restful and boujee ;)
Beautifully presented and on trend. The staff were amazing and so helpful
That I had to leave haha
22 August 2025
Exceptional
Fun vibe
19 August 2025
It was a quick trip, however it was a great little stay! Perfect room, great staff.
Perfect for what we needed! Cute little place, clean and friendly staff.
No parking, however was able to get parking at an off site location.
17 August 2025
A Premium Addition to Ace Hotels
Flack Studio decor makes the whole place feel special. Food at Loam was great for dinner; breakfast was lovely but didn't always taste as good as it looked. The rooms were great, very liveable. Location is a very convenient walk to Surry Hills, Darlinghurst, and CBD. We liked having the choice between the cafe and Loam in the morning, especially when we were in a hurry. Rooms were extremely quiet, especially for a "trendy" hotel and the Ace brand.
The only minor complaint was the entry to the hotel. Perhaps when construction is done next door, the hotel can add a friendly pull-in area with signage and cover from the elements, but right now it's on a busy and loud street that does not reflect the charm of the hotel inside. Or they could move the "official" entry to the back alley to make coming and going a bit more inviting. It's worth spending on the higher-end rooms and for higher floors, as the pricing is fairly reasonable and the views are pretty non-existent (i.e. a wall) for our rooms on the 5th floor. Another minor note: Our two medium plus rooms had fairly big differences in amenities, with one having a place for a suitcase, extra shelving for clothes, extra bathroom shelves for toiletries, and a desk - the other had none of this, just a larger couch - still a great room, but it may be worth asking if you require a desk or will have a stay that is long enough to require unpacking.
17 August 2025
Excellent!
We loved all the little thoughtful details! One of the best hotels we stayed at!
16 August 2025
Great overall minus a few things but we will be back.
We had a great time, lovely vibe, lots on in the weekend. The location is amazing. Biggest issue for us was the lack of sound proofing - there was a massive party next door to us that was not controlled and going until 1am with multiple noise complaints made. Also our shower flooded the bathroom but we were moved promptly.
Sound proofing/ control of parties. Can easily hear the drilling of local construction all day long also.
14 August 2025
Excellent place to stay and dine
Great location, funky hotel. Great eating at Loam and Kiln.
13 August 2025
Exceptional
Such a quirky but laid back hotel. Loved it! Check In was great, staff really helpful
Nothing!
12 August 2025
Great location in the centre, well equipped and friendly staff.
Location is fantastic for my work and the facilities provide all I need. I especially appreciate the gym - small but functional unlike other hotel gyms which are not well thought out. The shower is amazing! I'd almost come back just for that! Will be staying again.
I think the dining options are a little pricey for what is on offer. I ate there three times during my stay but will likely dine out next time. This may be the hotel or booking.com but when I wanted to extend my stay it was more expensive than making an additional booking. That didn't make sense but I booked it that way for the saving. It made Check in a little clunky - two deposits, two payments, etc. A lot of time lost to do something simple.
10 August 2025
Great funky place to stay.
A lovely hotel with great amenities and a cool vibe, though not quite 5-star—more a strong 4. Lovely staff who will help with luggage up the stairs. I’d stay again if I found another last-minute deal.
The rooms are quite small. I was fortunate to receive an upgrade, which was worth the price, but I would have been frustrated with price in the the original room. Room service surcharges were also unreasonably high.
9 August 2025
Fabulous
The room, atmosphere, location, food
The only feedback I have is that the the toilet/bathroom area smells after use, a room freshener spray would be a great addition!
9 August 2025
Exceptional
Brilliantly appointed, contemporary stylish, location location. The radio!
8 August 2025
Pet friendly stay!
room was comfortable and quiet. Big plus that I could bring my small dog with me and also he was allowed in the bar too.
8 August 2025
Fabulous
gave me a room that didn't even exist the firs time..
7 August 2025
Great Spot
Great Spot, Friendly staff. Great atmosphere. Easy Parking. Works with our little dog. Will be back again.
6 August 2025
A fave when I come to Sydney
Great location, cool vibe with great amenities
Nothing
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Breakfast in the room
- - Special diet menus (on request)
- - Kid meals (additional charge)
- - Wine/champagne (additional charge)
- - Coffee house on site
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Lift
- - Safety deposit box
- - Soundproof rooms
- - Heating
- - Non-smoking throughout
- - Air conditioning
- - Pet basket
- - Pet bowls
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Fax/photocopying
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Luggage storage
- - Concierge service
- - Invoice provided
Activities
- - Fitness centre
- - Fitness
- - Fitness/spa locker rooms
- - Temporary art galleries
- - Bike tours
- - Happy hour (additional charge)
- - Bicycle rental
Cleaning services
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
- - Daily housekeeping
Parking
- - Parking garage
- - Accessible parking
Accessibility
- - Wheelchair accessible
- - Toilet with grab rails
- - Higher level toilet
- - Lower bathroom sink
- - Visual aids: Tactile signs
Miscellaneous
- - Key card access
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
- - Breakfast takeaway containers
- - Delivered food is securely covered
- - Access to health care professionals
- - Thermometers for guests provided by property
- - Face masks for guests available
21 September 2025
Very good