Ace Hotel, Sydney

Excellent location, very comfortable, trendy.

The door to the toilet does not go all the way to the ceiling, which means poop smells escapes into the main room. Similar big gap at top of shower cubicle means cold air comes in. These are big gaps, about 40cm.

Great stay, very clean and loved the interior.

A bit pricey

The reception staff were lovely. Hotel was great,

The lighting in the toilet & shower was terrible. Entering straight into the bathroom was a bit weird.

Excellent customer service, spacious room and good food at the restaurant.

None

The staff was amazing at the front desk and the restaurant in particular.

Location - close to a lot of great cafes and restaurants. The room was furnished beautifully. Bed super comfy and easy check in and check out! Mini bar offering and options was superb.

No parking directly via hotel but there’s secure parking about 5 mins away.

Location

Amenities

Comfy

The gym

Great vibe. Local art on the walls. Warm decor.

NA

Hotel had such a good vibe. Around a 10 minute walk from Central Station Bed was comfy Landed late morning and got to the hotel for Mid day, was able to check in early. Receptionist was very friendly Lovely bar area. Bed was comfy.

Nothing

Ace Hotel was wonderful. Room was very clean, location was convenient and the staff were very friendly

Nothing, the only thing I would note is that if you are traveling with a friend there is no separation between the bathroom and the bed.

The unique touches of the interior design

This was my second stay at Ace Sydney and it really does make for a nice 'home away from home'. The rooms are well set up, super comfy and cosy, and all with pretty good views of either the city or Surrey Hills. The dressing gowns provided are super nice and luxurious too. Lots of options for eating inc. a great room service menu, a healthy selection of options from the main restaurant, the fancy dining on the top floor and the coffee shop too. Gym facilities also well maintained and everything you need in there for a good workout.

The only thing I experienced this time was some building noise from the top floor. We were notified of it though and it didn't cause too much disruption to my stay.

Excellent, very friendly helpful reception staff... could not fault them 😊

Nothing could have been better.

Outstanding view from our room and fabulous bar downstairs and amazing restaurant up top. But most of all the staff is so welcoming from the restaurants to check into the bar. Just a wonderful vibe to this place. Nothing pretentious, just warm lovely stay. The Florida ceiling windows in our bedroom were just stunning.

The lighting in the bathroom and shower was really dim and hard to work with.

Loved the stay. Beautiful rooms. Great food and drink at Good Chemistry and excellent steak at Loam. Loved the vibe.

Only thing is the bathrooms in the rooms. You can hear everything! Would be great to seal the doors so you can pee and poo in peace.

Very central location which is ideal. Comfortable, slightly quirky rooms with lots of little details that were fun to discover. Staff are amazing. Bar and cafe downstairs quite good.

Lots of superlatives. Quiet. Rooms spotless. Very comfortable bed and pillows. We will be regular users whenever we visit Sydney.

I loved the blankets on the bed, the bathroom vanity having plenty of space for my toiletries and the warm, welcoming, helpful staff.

The lovely yellow sofa was badly stained, making it unappealing to actually use.

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I ordered a wine bucket, but it was delivered together with a bottle of wine. I clarified that I only requested the bucket, and the wine was taken back, so I thought the matter was resolved. However, at checkout, I noticed the wine was still included in the bill. Thankfully, the staff handled the situation very kindly and professionally once I explained, but if we had checked out in a hurry, we might have ended up paying for something we didn’t order. It would be great if this could be improved.

All was great as always

Has a character

Nothing

Convenient location and very competent staff

Breaky good Good vibes Good location

The room was late to be serviced and they do not change the sheets.

A small trendy hotel .

Excellent restaurant, bistro & bar Very quiet rooms

Could improve quality of wine by the glass offered

Everything. Good cocktails, great food at Kiln, comfy bed, amazing location.

Cute, quirky, good location

Nothing

The room layout was clever, decor was stylish, and the furniture was uber comfortable.

The reception music was oddly very loud, especially for 10pm.

love the vibe and atmosphere comfy beds and general ineteriors

Beautiful boutique hotel in an excellent location. The location is in a quite part of the CBD and is a walking distance to most things you need. Close walk to the train or light rain and bus stops. Very happy about the location. The hotel looked good and the room was very comfortable. Nice touch on the turntable and records in the room that we could use during our stay. Good restaurant, bar, coffee options in the hotel as well.

Gym facility was basic and a little cramped but this was not a big deal. Room service timing was not always consistent but overall, service was good.

When we arrived from Copenhagen and around midnight we were greeted not only by the friendly staff but also a lovely noise coming from the bar ! However , once in our room it was perfectly quiet and we managed to sleep until our friends rang from the lobby and woke us up !

There was a strange sewerage smell in the entrance area of our room. We have spoken to staff regarding this.

Trendy, clean and perfect location

Bar and happy hour great

Comfortable bed, spacious room, friendly staff.

Our room was a bit odd because the huge bathroom space was open to the bedroom area so it was impossible to turn on lights in bathroom without illuminating entire room.

Very stylish and great location. Staff were also very friendly.

Location was perfect - within walking distance to a lot of things. Whilst not a conventional layout, it worked and the shower was amazing. The bed was comfortable and the room was a good size for the limited time we were there. Being able to go and get an ice bucket at any time was also convenient for those of us who prefer ice water. The staff were very helpful. The artwork was different but we liked that.

Walking into the hotel when the place was in full swing as a nightclub/bar was a little loud and overwhelming after a long day.

Thoughtfully designed rooms which were functional. Housekeeping staff were fantastic in that they knew when to leave certain things alone, and were quite intuitive. Staff were very helpful. Loam has nice food and good service (restaurant in foyer).

No actual coffee machines unless you book a certain grade of room (not in Medium room), and sachet coffee was offered as an alternative. Not a deal breaker but for the price of the stay, I believe it should be included.

Fun new hotel fab breakfast

Really comfortable beds. Nice bar

Poor lighting in rooms No parking or drop off points

Great Location. Easy walk to both Central and Museum Stations. 10 minute walk to China Town and 15 min to Town Hall. Rooms were tidy and clean. Staff were also nice.

The staff, the decor and my room and how welcome they made Romeo feel

My room needed a good dusting and that the Roof top restaurant was closed. It would have been nice to have some complimentary bikkies in the room to have with a cup of tea.

We loved the quality, design and finished.

No guitar or record player this time :(

The vibe and overall ambience.

Just in the room there were a few pre stay damages already there. E.g scratches on wall

Design

Beds are slightly to soft but that’s more a personal preference.

The room was comfy, the vibe was great and the food was very tasty. The staff are really lovely. We have already booked another stay. Very impressed.

Location

Didn’t have 24 hr room service or at least till 23:30hrs. Also pillows were very uncomfortable did not support neck. Slept bad

loved everything

The room fixtures and fittings were stunning. I loved it all. The robes and the writing compendium were such a unique touch. The bathroom was beautiful. The room was lovely and clean and the bar and restaurant were so relaxed and lovely to spend time in. The onsite coffee shop was excellent too.