Ace Hotel, Sydney

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I ordered a wine bucket, but it was delivered together with a bottle of wine. I clarified that I only requested the bucket, and the wine was taken back, so I thought the matter was resolved. However, at checkout, I noticed the wine was still included in the bill. Thankfully, the staff handled the situation very kindly and professionally once I explained, but if we had checked out in a hurry, we might have ended up paying for something we didn’t order. It would be great if this could be improved.

All was great as always

Has a character

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Convenient location and very competent staff

Breaky good Good vibes Good location

The room was late to be serviced and they do not change the sheets.

A small trendy hotel .

Excellent restaurant, bistro & bar Very quiet rooms

Could improve quality of wine by the glass offered

Everything. Good cocktails, great food at Kiln, comfy bed, amazing location.

Cute, quirky, good location

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The room layout was clever, decor was stylish, and the furniture was uber comfortable.

The reception music was oddly very loud, especially for 10pm.

love the vibe and atmosphere comfy beds and general ineteriors

Beautiful boutique hotel in an excellent location. The location is in a quite part of the CBD and is a walking distance to most things you need. Close walk to the train or light rain and bus stops. Very happy about the location. The hotel looked good and the room was very comfortable. Nice touch on the turntable and records in the room that we could use during our stay. Good restaurant, bar, coffee options in the hotel as well.

Gym facility was basic and a little cramped but this was not a big deal. Room service timing was not always consistent but overall, service was good.

When we arrived from Copenhagen and around midnight we were greeted not only by the friendly staff but also a lovely noise coming from the bar ! However , once in our room it was perfectly quiet and we managed to sleep until our friends rang from the lobby and woke us up !

There was a strange sewerage smell in the entrance area of our room. We have spoken to staff regarding this.

Trendy, clean and perfect location

Bar and happy hour great

Comfortable bed, spacious room, friendly staff.

Our room was a bit odd because the huge bathroom space was open to the bedroom area so it was impossible to turn on lights in bathroom without illuminating entire room.

Very stylish and great location. Staff were also very friendly.

Location was perfect - within walking distance to a lot of things. Whilst not a conventional layout, it worked and the shower was amazing. The bed was comfortable and the room was a good size for the limited time we were there. Being able to go and get an ice bucket at any time was also convenient for those of us who prefer ice water. The staff were very helpful. The artwork was different but we liked that.

Walking into the hotel when the place was in full swing as a nightclub/bar was a little loud and overwhelming after a long day.

Thoughtfully designed rooms which were functional. Housekeeping staff were fantastic in that they knew when to leave certain things alone, and were quite intuitive. Staff were very helpful. Loam has nice food and good service (restaurant in foyer).

No actual coffee machines unless you book a certain grade of room (not in Medium room), and sachet coffee was offered as an alternative. Not a deal breaker but for the price of the stay, I believe it should be included.

Fun new hotel fab breakfast

Really comfortable beds. Nice bar

Poor lighting in rooms No parking or drop off points

Great Location. Easy walk to both Central and Museum Stations. 10 minute walk to China Town and 15 min to Town Hall. Rooms were tidy and clean. Staff were also nice.

The staff, the decor and my room and how welcome they made Romeo feel

My room needed a good dusting and that the Roof top restaurant was closed. It would have been nice to have some complimentary bikkies in the room to have with a cup of tea.

We loved the quality, design and finished.

No guitar or record player this time :(

The vibe and overall ambience.

Just in the room there were a few pre stay damages already there. E.g scratches on wall

Design

Beds are slightly to soft but that’s more a personal preference.

The room was comfy, the vibe was great and the food was very tasty. The staff are really lovely. We have already booked another stay. Very impressed.

Location

Didn’t have 24 hr room service or at least till 23:30hrs. Also pillows were very uncomfortable did not support neck. Slept bad

loved everything

The room fixtures and fittings were stunning. I loved it all. The robes and the writing compendium were such a unique touch. The bathroom was beautiful. The room was lovely and clean and the bar and restaurant were so relaxed and lovely to spend time in. The onsite coffee shop was excellent too.

Great location and service. A great home away from home for a business traveler.

It was super comfortable and clean! And so beautiful, the rooms were gorgeous. All the essentials and staff being more than just accommodating

The rooms were actually more spacious than the photos suggested, and stocked with so many cute goodies!

Beautifully presented and on trend. The staff were amazing and so helpful

That I had to leave haha

Fun vibe

Perfect for what we needed! Cute little place, clean and friendly staff.

No parking, however was able to get parking at an off site location.

Flack Studio decor makes the whole place feel special. Food at Loam was great for dinner; breakfast was lovely but didn't always taste as good as it looked. The rooms were great, very liveable. Location is a very convenient walk to Surry Hills, Darlinghurst, and CBD. We liked having the choice between the cafe and Loam in the morning, especially when we were in a hurry. Rooms were extremely quiet, especially for a "trendy" hotel and the Ace brand.

The only minor complaint was the entry to the hotel. Perhaps when construction is done next door, the hotel can add a friendly pull-in area with signage and cover from the elements, but right now it's on a busy and loud street that does not reflect the charm of the hotel inside. Or they could move the "official" entry to the back alley to make coming and going a bit more inviting. It's worth spending on the higher-end rooms and for higher floors, as the pricing is fairly reasonable and the views are pretty non-existent (i.e. a wall) for our rooms on the 5th floor. Another minor note: Our two medium plus rooms had fairly big differences in amenities, with one having a place for a suitcase, extra shelving for clothes, extra bathroom shelves for toiletries, and a desk - the other had none of this, just a larger couch - still a great room, but it may be worth asking if you require a desk or will have a stay that is long enough to require unpacking.

We loved all the little thoughtful details! One of the best hotels we stayed at!

We had a great time, lovely vibe, lots on in the weekend. The location is amazing. Biggest issue for us was the lack of sound proofing - there was a massive party next door to us that was not controlled and going until 1am with multiple noise complaints made. Also our shower flooded the bathroom but we were moved promptly.

Sound proofing/ control of parties. Can easily hear the drilling of local construction all day long also.

Great location, funky hotel. Great eating at Loam and Kiln.

Such a quirky but laid back hotel. Loved it! Check In was great, staff really helpful

Nothing!

Location is fantastic for my work and the facilities provide all I need. I especially appreciate the gym - small but functional unlike other hotel gyms which are not well thought out. The shower is amazing! I'd almost come back just for that! Will be staying again.

I think the dining options are a little pricey for what is on offer. I ate there three times during my stay but will likely dine out next time. This may be the hotel or booking.com but when I wanted to extend my stay it was more expensive than making an additional booking. That didn't make sense but I booked it that way for the saving. It made Check in a little clunky - two deposits, two payments, etc. A lot of time lost to do something simple.

A lovely hotel with great amenities and a cool vibe, though not quite 5-star—more a strong 4. Lovely staff who will help with luggage up the stairs. I’d stay again if I found another last-minute deal.

The rooms are quite small. I was fortunate to receive an upgrade, which was worth the price, but I would have been frustrated with price in the the original room. Room service surcharges were also unreasonably high.

The room, atmosphere, location, food

The only feedback I have is that the the toilet/bathroom area smells after use, a room freshener spray would be a great addition!

Brilliantly appointed, contemporary stylish, location location. The radio!

room was comfortable and quiet. Big plus that I could bring my small dog with me and also he was allowed in the bar too.

gave me a room that didn't even exist the firs time..

Great Spot, Friendly staff. Great atmosphere. Easy Parking. Works with our little dog. Will be back again.

Great location, cool vibe with great amenities

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