Ace Hotel, Sydney

I love the Ace Hotel Toronto. It's for this reason that I booked the Ace Sydney. The design language is consistent and the location - right in the trendy heart of Surry Hills - it great.

The rooms are smaller than other Ace locations - this is probably a Sydney thing - but still was a bit of a let-down as my standards were we by Toronto. The brunch as also average by Australian standards.

Sydney doesn't have that many good boutique hotels. Ace is one of the exceptions: great location, solid F&B and good-looking, comfortable rooms.

Location

Trivial byt a ittle more light in the toilet would be handy

We loved the atmosphere of the Ace hotel. The rooms were very nice and comfortable.

Little things like having no hand soap on the vanity, the shampoo wasn’t actually shampoo, and not enough space to hang towels after use. The mini fridge was too full to put any of your own things in it.

This hotel is so extra and full of character, we fell in love instantly. We brought our pet along, and the staff were so kind and accommodating. Even with some restrictions in the common areas of the hotel, they made sure we were always comfortable and taken care of. Beautiful room, great food, and such lovely people. We’ll be back for sure!

Close to capitol theatre and good facilities

Nothing

Fantastic location and exceptional staff. Very comfortable beds, and very nice room. Had everything we needed.

Our room tiled floor was dirty and needed a vacuum and mop and two of the glasses in the room were dirty and had not been cleaned. There was food and sticky stuff on the outside of them and liquid residue on their inside surfaces.

Stylish value and had a great vibe

$50 parking per day

The hotel offers a relaxed city cool vibe, the suite was spacious and the L shaped sofa was great to relax and enjoy the view of the city. The beds were comfortable and helped us sleep soundly through the night. Drinks and dinner had just enough charm to them to make staying in feel special.

The atmosphere, view and comfortable bed.

The room was serviced late, there was hand lotion where hand wash should have been. I called 3 times for room service and could not get what I wanted or any communication around options. I also was hung up on when I called at one point.

Love the colour scheme of the entire property, calming and welcoming at the same time, no overdue but just enough!

Lack of amenities in the room, you need to ask for small stuff(soap, tooth brush etc.) and cafe food is average.

Distance to Central station. The decor and overall design was great.

Room toilet door having a large gap at the top and no extractor fan to tackle bathroom odours.

Great room very spacious. Great staff, and good location

N/A

Great location, just a short walk to Surry Hills where you’ll find plenty of lovely cafés and restaurants. The bed was incredibly comfortable, and we were lucky to stay on the 17th floor with a beautiful view. On our last day, the hotel surprised us with champagne to celebrate our stay at Ace—such a thoughtful gesture that made our first trip to Sydney even more memorable. Highly recommended for couples looking for a hotel with a lively and vibrant atmosphere. ✨

Room a bit small

Good location, great staff, great public spaces

We had a medium-sized room, which was just big enough for the two of us and large bags after we moved the guitar in the room! It has a somewhat strange setup with the basin area within the main room. The shower and toilet are separate, so there is no big problem.

I thought the room was too dark at times as there was no main light. The shower was good, but nowhere to hang towels. Stupid!

Email you when your room is ready & allow early check in. Friendly staff Quiet rooms Great location

Unsecured WiFi network. Uncomfortable pillows

The location was amazing and wish I had more time to explore. Enjoyed the breakfast.

The lobby and the whole vibe of the hotel. Location is fab. We always stay here when we visit Sydney

nothing faulted

Comfortable, super well fitted out. Staff were great and the whole place is really nice. Really great stay

I can imagine that the room would feel tight for two people. Great for solo traveller but there’s not much space if there’s more than one of you or if you had lots of luggage.

This modern hotel radiates a fantastic vibe, and the attention to detail in the finishing touches certainly didn't go unnoticed. The quality of the products is evident, featuring a wonderful variety of unique items that truly stand out. Furthermore, the food was nothing short of exceptional.

The room was a little smaller than I expected.

Kind of cool vibe

Very comfortable bed, clean and spacious, enough hanging space and lovely shower

Complimentary provisions were a bit stingy and there weren’t any wine glasses

Great location, beautiful interior, clean

A bit too dark at night

The Babe is met in the foyer who just came out from the Bar

I didn't get her name

The decor and the room was clean and well maintained. The terrace was a bonus. The staff were outstanding and so helpful with storing bags and letting our daughters store theirs too when they arrived from a long drive. Can’t praise them enough.

Slightly expensive compared to others in the area. Very dark in the shower and toilet

Went for king 1 bedroom, nice size, really nice fitout, great facilities, well stocked snacks and mini fridge if needed. Also great city location and views

Modern hotel with cool vibe Building itself has a cool history

Not much actually

Stylish well designed and great location. Good food and drinks. Excellent staff

Expensive off site parking

N/A

the switch to the reading lamp is way up there and you have to prop yourself up to turn it on or off

Good location and nice room .

The housekeeping can be improved.

The fact that there was a lot of food options in the lobby, cleanliness and the professionalism of staff.

It’s a great location with great facilities

There is nothing I didn’t like about the Ace

A hotel for all 5 senses: the food was delicious, spaces immaculate, music on, comfiest beds my back has ever touched, the place smelled beautiful. A feast of art is scattered across the hotel, Julia Gutman spotted. Not much to say, close to perfect in vibe and hospitality

Staff at Loam and the bar (although lovely) can consider being a bit more helpful and problem solving. Loam particularly was unhelpful and turn down a reservation request abruptly.

Brilliant stay at a friendly hotel. Ray was lovely on reception.

Nothing to dislike!

Very cool hotel and extremely friendly staff. Ray was particularly friendly on reception and very helpful during check-in. I also reported, to him, that the light in the shower in one of our rooms was out and we returned to see it had been fixed.

Nothing to dislike!

The vibe! The decor! The art! The music! Love!

Nothing!

Location, comfort of the room, the great amenities inside the hotel, the vibe - super cool!

Nothing!

The staff, the feeling of the place, the rooftop bar.

I am old and.need to spend some time each day relaxing in my room.. There is nowhere to sit but the bed or a tiny stool which has no back and is too low for me to get up from. I can't drink tea nor read the SMH lying down.

Location, views and style of the rooms and lobby. Also appreciated the gym.

No coffee machine, pricy overall

Great location. Nice boutique style hotel with nice restaurants Clean and comfortable rooms

N/A

The staff were amazing, so friendly and helpful

The design is cool. The room is comfortable (despite several review about the room is small), additionally, the staff are very helpful and attentive.

Roof top closed early.

Beautiful decor and art; great location, friendly staff.

Not a lot, honestly

Great staff, convenient location, comfortable room.

Nothing we didn't like.

The whole hotel was a great vibe. It was stylish, clean and had a nice feel. The rooms were good and had everything we needed. The locaiton was good, close to everything we wanted to do.

The bathroom design is a bit awkward and not great. Would be better if it was fully separate like other hotels.

Great Vibe lovely restaurant s and bar Roof top bar great staff lovely

Nothing

The staff were very friendly and helpful. My friend and I enjoyed a nice late lunch in the restaurant. And I had a cocktail in the bar in the evening. The bed was comfortable.

The shower door opened in such a way that I could not put the bathmat on the floor outside the shower. It was a little awkward. The light switches seemed to be in strange places too. Took some getting used to. And as an older guest, I found the door room numbers (carved in wood) impossible to read! I was in a room ending in 7, and I actually tried two other rooms (ending in 1 and 4) until I finally found the correct one!

Great location. Staff were very friendly and helpful

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Great design and comfy rooms

Staff a bit too cool