Ace Hotel, Sydney

Love the colour scheme of the entire property, calming and welcoming at the same time, no overdue but just enough!

Lack of amenities in the room, you need to ask for small stuff(soap, tooth brush etc.) and cafe food is average.

Distance to Central station. The decor and overall design was great.

Room toilet door having a large gap at the top and no extractor fan to tackle bathroom odours.

Great room very spacious. Great staff, and good location

N/A

Great location, just a short walk to Surry Hills where you’ll find plenty of lovely cafés and restaurants. The bed was incredibly comfortable, and we were lucky to stay on the 17th floor with a beautiful view. On our last day, the hotel surprised us with champagne to celebrate our stay at Ace—such a thoughtful gesture that made our first trip to Sydney even more memorable. Highly recommended for couples looking for a hotel with a lively and vibrant atmosphere. ✨

Room a bit small

Good location, great staff, great public spaces

We had a medium-sized room, which was just big enough for the two of us and large bags after we moved the guitar in the room! It has a somewhat strange setup with the basin area within the main room. The shower and toilet are separate, so there is no big problem.

I thought the room was too dark at times as there was no main light. The shower was good, but nowhere to hang towels. Stupid!

Email you when your room is ready & allow early check in. Friendly staff Quiet rooms Great location

Unsecured WiFi network. Uncomfortable pillows

The location was amazing and wish I had more time to explore. Enjoyed the breakfast.

The lobby and the whole vibe of the hotel. Location is fab. We always stay here when we visit Sydney

nothing faulted

Comfortable, super well fitted out. Staff were great and the whole place is really nice. Really great stay

I can imagine that the room would feel tight for two people. Great for solo traveller but there’s not much space if there’s more than one of you or if you had lots of luggage.

This modern hotel radiates a fantastic vibe, and the attention to detail in the finishing touches certainly didn't go unnoticed. The quality of the products is evident, featuring a wonderful variety of unique items that truly stand out. Furthermore, the food was nothing short of exceptional.

The room was a little smaller than I expected.

Kind of cool vibe

Very comfortable bed, clean and spacious, enough hanging space and lovely shower

Complimentary provisions were a bit stingy and there weren’t any wine glasses

Great location, beautiful interior, clean

A bit too dark at night

The Babe is met in the foyer who just came out from the Bar

I didn't get her name

The decor and the room was clean and well maintained. The terrace was a bonus. The staff were outstanding and so helpful with storing bags and letting our daughters store theirs too when they arrived from a long drive. Can’t praise them enough.

Slightly expensive compared to others in the area. Very dark in the shower and toilet

Went for king 1 bedroom, nice size, really nice fitout, great facilities, well stocked snacks and mini fridge if needed. Also great city location and views

Modern hotel with cool vibe Building itself has a cool history

Not much actually

Stylish well designed and great location. Good food and drinks. Excellent staff

Expensive off site parking

N/A

the switch to the reading lamp is way up there and you have to prop yourself up to turn it on or off

Good location and nice room .

The housekeeping can be improved.

The fact that there was a lot of food options in the lobby, cleanliness and the professionalism of staff.

It’s a great location with great facilities

There is nothing I didn’t like about the Ace

A hotel for all 5 senses: the food was delicious, spaces immaculate, music on, comfiest beds my back has ever touched, the place smelled beautiful. A feast of art is scattered across the hotel, Julia Gutman spotted. Not much to say, close to perfect in vibe and hospitality

Staff at Loam and the bar (although lovely) can consider being a bit more helpful and problem solving. Loam particularly was unhelpful and turn down a reservation request abruptly.

Brilliant stay at a friendly hotel. Ray was lovely on reception.

Nothing to dislike!

Very cool hotel and extremely friendly staff. Ray was particularly friendly on reception and very helpful during check-in. I also reported, to him, that the light in the shower in one of our rooms was out and we returned to see it had been fixed.

Nothing to dislike!

The vibe! The decor! The art! The music! Love!

Nothing!

Location, comfort of the room, the great amenities inside the hotel, the vibe - super cool!

Nothing!

The staff, the feeling of the place, the rooftop bar.

I am old and.need to spend some time each day relaxing in my room.. There is nowhere to sit but the bed or a tiny stool which has no back and is too low for me to get up from. I can't drink tea nor read the SMH lying down.

Location, views and style of the rooms and lobby. Also appreciated the gym.

No coffee machine, pricy overall

Great location. Nice boutique style hotel with nice restaurants Clean and comfortable rooms

N/A

The staff were amazing, so friendly and helpful

The design is cool. The room is comfortable (despite several review about the room is small), additionally, the staff are very helpful and attentive.

Roof top closed early.

Beautiful decor and art; great location, friendly staff.

Not a lot, honestly

Great staff, convenient location, comfortable room.

Nothing we didn't like.

The whole hotel was a great vibe. It was stylish, clean and had a nice feel. The rooms were good and had everything we needed. The locaiton was good, close to everything we wanted to do.

The bathroom design is a bit awkward and not great. Would be better if it was fully separate like other hotels.

Great Vibe lovely restaurant s and bar Roof top bar great staff lovely

Nothing

The staff were very friendly and helpful. My friend and I enjoyed a nice late lunch in the restaurant. And I had a cocktail in the bar in the evening. The bed was comfortable.

The shower door opened in such a way that I could not put the bathmat on the floor outside the shower. It was a little awkward. The light switches seemed to be in strange places too. Took some getting used to. And as an older guest, I found the door room numbers (carved in wood) impossible to read! I was in a room ending in 7, and I actually tried two other rooms (ending in 1 and 4) until I finally found the correct one!

Great location. Staff were very friendly and helpful

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Great design and comfy rooms

Staff a bit too cool

Great location, great facilities, staff were all lovely and super helpful. All the in house food options were of a very high standard too and there are so many good restaurants and cafes near by Would definitely recommend to anyone that wants to stay central but it a more interesting location

The room lighting is very low but I think this is a style choice.

Excellent accommodation so close to public transport and services. A special mention to Brian, a guided tour of the building, thank you Brian. We were able to walk to All destinations A must stay for next time. Jan Holian

Not anything really

Very cool, stylish and comfortable hotel. The rooms are very comfortable and well styled, very clean and great facilities - the beds and pillows were really comfortable, complimentary robes, really nice shampoo, conditioner and shower gel provided, free tea and coffee, excellent snack bar options. The downstairs bar and cafe is a really nice spot for a drink, and they do an excellent martini. Location is convenient for public transport and also a short walk to Surry Hills and the CBD. Would definitely recommend if you're looking to treat yourself with a stay in the city.

No real issues to report.

Lovely staff who rescued me when I arrived sans toothpaste. Very helpful and gave me a room upgrade - completely unexpected, but a lovely gesture, thank you.

room number was hard to see

Clean rooms, comfy beds, vibrant hotel. Super nice staff at the front desk.

Nothing

Excellently located, close to transport options. The rooms were very comfy, and room service arrived in a flash

Hip

Small rooms for large suitcases ;)

This place was very cool, relaxed, but highly professional. Well done..! The rooftop bar/restaurant is great. The rooms are also very good and of high quality.

Not much actually. It was actually very good.

Clean, spacious and well appointed stylish room. Everything needed for few nights, and the layout was extremely functional. Brilliant facilities and bar and Cafe were both excellent. Location is convenient to both town and the railway station. Can't fault it.

Nothing really. Price is on par with other venues of this level.

great location, great amenities, great staff, extremely comfortable and beautiful