Four Seasons Hotel, Seoul

The location and the service. A special mention for Daisy at the front desk. She went above and beyond to make our stay comfortable. She was friendly and efficient ensuring our requirements were met from check-in through to check-out.

Bkfst was superb
Staff were excellent

Excellent location close to subway station. Comfortable and well appointed room. Very friendly and efficient staff with good communication in English.

The early morning noise from protestors on a megaphone directly by the hotel. Started at 7.30am and lasted for at least an hour. Windows not soundproof. No mention of the noise disturbance on hotel website or booking site.
Premium room windows directly face a high rise office block therefore privacy reduced unless privacy blinds used.
The lobby space is very small with insufficient comfortable chairs for the number of guests wishing to use.

I had an incredible stay at the Four Seasons Seoul. The location is amazing close to everything, yet quiet and relaxing. The staff are extremely kind and attentive, always going out of their way to make sure every detail is perfect. The room itself was very spacious, beautifully designed, and comfortable. I especially loved the turndown service, where they left cute eye masks that made the experience even more thoughtful and personal.

The service throughout my stay was flawless, everyone was so helpful and welcoming.

Honestly, I can’t think of a single negative point. Everything was perfect from start to finish.

Large rooms, good food

Noisy location

Spacious. Best service for sure

Nothing

Excellent location, flawless service.
Staff fairly good in English speaking

Some awkward layout for the rooms, not enough closet space or drawers.
Awkward restaurant reservation making process and room service ordering on line using room iPad needs to be improved or completely changed. Buttom line; Needs better IT dept.

The location & cleaning, staff

Food in club is not good for Muslim peoples ، because the food is not diverse

Very clean and high standard as usual

The location is close to the palace, but far from other common shopping attractions, high end shopping strip or medical centers.

What can I say? It’s the four seasons. We booked to reward ourselves at the tail end of a S Korea trip. Everything from the service, to the clean rooms, the glorious shower and bathtub, and comfy beds, it was all impeccable!! A little of a splurge but absolutely no regrets. Also very centrally located, and short walk to the subway station.

Nothing

Helpfulness of staff - especially Nami who displayed incredible customer service in walking my wife and I around the corner to locate the correct charging device for our phone. Outstanding service.

7 emails leading up to my stay expressing how much the hotel was looking forward to our stay. There is no personal touch in such emails - ‘we can’t wait for you to join us’ etc is so false. Suggest you restrict to one or two max?

The smell, the staff, the menu, the gym and the wonderful room

Amazing location. Great staff, room is super big and excellent facilities.

The reception is very respectful.
The room was clean, tidy and convenient.
Big wardrobe in the room.
All dishes in the room were clean.
Great system of in-room dining where you make order via an iPad installed in the room. Also very quick.
All meals are very delicious.
The location is also very nice.
Please keep up the great work!

At the reception during the check-in procedure they ask for a CREDIT card. For some reason the debit card is not good enough. I am not obliged to own a credit card.

Excellent staff, the restaurants in the hotel were great. We stay at Four Seasons for sure when we visit Korea again.

Everything was great 😊

Everything was amazing.

The protests full of crazy idiots outside ruining our spa day. It's not the hotels fault, obviously.

The therapists at the spa are incredible, though. Highly recommend.

Superb location and great service

Room was dusty resulted in me sneezing
Too expensive

We did not participate in the breakfast. The hotel was outstanding, and the service and attention to detail was perfect.

Everything about the hotel was excellent.

Great service, staff a super attentive, interior is new and the rooms are excellent! Breakfast buffet must be one of the best I’ve seen

Nothing. Not much to complain about. Hotel gets pretty busy, but they are well staffed so you are never waiting. The gym is big, but perhaps in the changing room and spa area it can feel a little busy for something that is meant to feel relaxing

It was central and has many amenities and restaurants.

Some stuff need abit of taking care of and cleaned

The breakfast was perfect, lots of choices, staff well trained dedicated. The concierge team was 10/10, helped me on any requests without saying “No” to anything eventhough I knew some requests were not due them they assisted me perfectly. I was very happy about the stay one of the best hotels I have stayed at.