The Whitby Hotel, New York

Decor and location were excellent . The room very comfortable.

I had to ask several times for a bed to be put in our room for our grown up daughter, even though I confirmed the booking was for three people prior to arrival .
I found that the staff were ok , not great . I just felt their service was perfunctory and not the standard expected .
Breakfast was again just ok . It could be so much better . Three people on a table designed for two is eminently unsuitable, especially when staff were so slow at removing dirty plates . Also the pastry and bread choices were very limited. Absolutely not value for money .
Poor.

The hotel has a high concept interior design - it's like walking into a Wes Anderson film. But I don't like Wes Anderson movies. Great attention to design details in the restaurant and main floor lobby. High quality fabrics used on the dining room chairs. Great subway access just one-half block away allows a two-stop arrival in the theater district.

Housekeeping was a total bust. They twice cleaned the room but neglected to refill the coffee maker with fresh capsules or take away the used ones. They also left our dirty coffee cups sitting on the credenza. And one night, after turndown service, there were long black hairs in one of the bathroom sinks - a total ick moment. The total paid for a four night stay was $6,000. That money would be better spent at the Baccarat which I plan to return to. Also, after one breakfast in the dining room, we vowed never to return.

Pretty and clean room

The water went out for 12 hours and we were not told or given any compensation. We were served balsamic vinegar instead of iced coffee, the restaurants didn’t have any expresso drinks with steam or iced matcha latte, the hot water went to our room for tea was Luke warm. The restaurant wait staff wasn’t good

Everything
Room
Restaurant
Staff are very friendly

Nothing

Location was fabulous. Easy to get everywhere.

The staff at the front; reception, concierge, parking and valet were fabulous. They couldn’t have been and kinder. We would come back for sure.

It is a member of the Firmdale Hotels group, and its atmosphere, facilities, and services are almost the same as those of the Haymarket Hotel, which is also a member of the Firmdale Hotels group.
The staff is friendly and helpful, and when I asked for something, they were quick to respond.
I had to leave my key with them every time I went out, but I guess many people remember the room numbers of guests and their room numbers, so when I came back from outing and went to the reception, I found my key right away.

The heating mechanism of the towel rack (towel rail) was stopped, although this may be unavoidable since it was summer. It was a bit disappointing, as a warm towel rack is a pleasant thing.
Also, there was no tea or coffee in the room, so I asked for a tea set (tea tray). It was nice that they brought it to me right away, but I was disappointed that it did not come with a milk pot or that the set was not updated daily. I am sure they would have done it if we had told them, but since our stay was short this time, we did not dare to request it either.
In addition, we had mistakenly thought that all rooms in the Firmdale Hotel Group were equipped with a bathtub, so we were a little disappointed that there was no bathtub in this room, even though it was our own mistake.

staff were first class. Friendly, competent, next level.

quite expensive, but outstanding. attention to detail was incredible.

Lovely hotel, lovely people

The doorman is not every one friendly. I have encountered one in bad mood when I arrived the hotel

The staff, location and decor

Beautifully decorated and very comfortable. The amenities and the spacious rooms are all top quality. The common areas are the best I’ve ever seen. The fitness room is well maintained with the best quality equipment.

The bar was beautiful but the cocktails were small pours compared to the high pricing. Our room wasn’t ready so we were told we would be called when the room was ready. We walked around for almost two hours before deciding to go back and wait in the lobby until the room was ready. As we passed by the front desk: “ oh by the way your room is ready “.

Very tasteful throughout. Bathroom had both shower and tub(a must for my wife. Professional staff. Private rooms attractive, excellent food and service.

Nothing.

Staying at The Whitby was amazing! The service was outstanding. The front desk personnel, doormen, housekeepers, bar and cafe staff made for a comfortable and homelike experience. The room was clean, quiet and well organized.
Every detail was simply perfect. The decor itself is a feast for the eyes. A top notch hotel. We know where we'll be staying next time we visit NYC.

Dining is a bit expensive.

Fabulously decorated rooms, very cozy, location is the best!

na

The rooms are really pretty, which is a huge bonus for me. The shower was awesome. We had a breakfast in the restaurant twice and it was really good. Also, the location is fantastic!

The bathrooms is a tad small, but it wasn't terrible. We were really disappointed that there wasn't a coffee maker in the bedroom. That was our only gripe.