The Whitby Hotel, New York

The hotel has a high concept interior design - it's like walking into a Wes Anderson film. But I don't like Wes Anderson movies. Great attention to design details in the restaurant and main floor lobby. High quality fabrics used on the dining room chairs. Great subway access just one-half block away allows a two-stop arrival in the theater district.

Housekeeping was a total bust. They twice cleaned the room but neglected to refill the coffee maker with fresh capsules or take away the used ones. They also left our dirty coffee cups sitting on the credenza. And one night, after turndown service, there were long black hairs in one of the bathroom sinks - a total ick moment. The total paid for a four night stay was $6,000. That money would be better spent at the Baccarat which I plan to return to. Also, after one breakfast in the dining room, we vowed never to return.

Pretty and clean room

The water went out for 12 hours and we were not told or given any compensation. We were served balsamic vinegar instead of iced coffee, the restaurants didn’t have any expresso drinks with steam or iced matcha latte, the hot water went to our room for tea was Luke warm. The restaurant wait staff wasn’t good

Location and decor as well as food establishments inside

Feel like hotel guests should have preferential treatment on reservations in the hotel restaurants- it was very crowded and room service took over an hour

Fabulously decorated rooms, very cozy, location is the best!

na

The rooms are really pretty, which is a huge bonus for me. The shower was awesome. We had a breakfast in the restaurant twice and it was really good. Also, the location is fantastic!

The bathrooms is a tad small, but it wasn't terrible. We were really disappointed that there wasn't a coffee maker in the bedroom. That was our only gripe.

the manager Mrs Khatrin

we reserved a room for three we found a roomm for two the IT system was down and nobody read email, message, ect.

friendly reception and waiting staff. Great location.

We moved rooms as the first room we had looked out into a derelict building and was a very depressing view. The front desk manager was very helpful and moved us the next day. The lobby is rather bare and loud as the bar is so close to the front door but we got used to it. But we are in our 70’s so probably do not represent the average guest.

fun bright uplifting informal

mineral water from Norway! what are they thinking of!

Unique property—sister to The Crosby Street Hotel, hits my preference for non-chain, run of the mill hotels.

A wonderful warm welcome from staff, lovely comfortable rooms and communal spaces. Lovely design by Kit Kemp. A great location - will definitely stay again

I love a swimming pool but the gym is a decent size so that was fine

Decoration

No tea/coffee facilities in room. Brakfast not included.

Expensive. $29 for toast and a side of bacon

Restaurant was very expensive. Jazz night cost us $350 a couple

friendly, helpful staff

nothing

exceptional

liked all things

clean, attentive employees

nothing

Easy walk to Central Park and near 5th avenue

It was a funky fun hotel in mid town Manhattan. Room was comfortable and welcoming. Staff were friendly and talkative about the hotel. Decorations were unexpected but great. Really enjoyed the experience.

No Tea or Coffee facility in the room.

Great location with restaurants and shopping nearby. Beautiful design with good selections of art works and decoration.

Overall very good. Staffs are friendly in general except one hostess in the bar/restaurant who seems not in service mood.

staff and decor

location character service standard decor

room pretty small

I love the decor and feel of this hotel. The rooms are beautifully equipped and spacious. It is now my go-to place to stay in NYC.

beautiful hotel. the interior is amazing

location

Its not cheap but you really get what you pay for. Its almost perfect in every way. Couldnt fault it.

Decor

nothing

Room - Beautifully finished. Lovely bathroom with a fantastic power shower. Tap handles that dont require a Phd in Astrophysics to work out either ! Hotel - Beautiful throughout. Staff - Really attentive. Car parked within 2 minutes of our arrival. Location - Couldnt be better.

Nothing

It was my 3rd stay at this hotel. The hotel is nice but it has a bad accounting which ruined our holiday. They withdrawed several times from my credit card, now, some of the charges is repaid, but they still didn’t pay some amounts to me. (I am still waiting) They "accidentally" overcharged the extras, then they realized their mistake, they took a guarantee amount in the chek-in, after chek-out instead repay this guarantee amount to me they charged 3 times more. I send several mails them but they did not return to correspondence on this subject, I still do not know where I paid and how much. My credit card was canceled because of the mistakes they made. I will not be able to recommend the hotel that does not apologize for so many mistakes.