The Hermitage Hotel, Nashville

Our checkout experience was extremely poor. Since we had a flight at 7:00 AM, we left the hotel at 5:00 AM. Despite being such a high-end property, there was only one staff member available. When we arrived at the front desk, he told us the system was already closed and that he couldn’t review the documents, even though I had not yet been able to check or confirm the extra charges.

Because he was the only person working, he then left to retrieve our car. Meanwhile, we realized that we had forgotten our bag inside the hotel. As the doors were locked, I was unable to re-enter the property to retrieve it. We repeatedly called the hotel and rang the bell multiple times, and in the process of trying not to leave our belongings behind, we were at risk of missing our flight.

It is absolutely unacceptable for a property of this level that guests cannot re-enter the hotel for nearly 20 minutes—especially considering that my passport was still inside the lobby, as I wasn’t even sure whether the checkout process had been properly completed.

Additionally, I had ordered balloons as a surprise for my sister’s birthday. On one document, the charge was around $185, while on another it was over $200. I cannot understand how balloons could cost a total of $385–400.

It is also very concerning that a single staff member was responsible for valet, checkout, and door duties all at once in such an expensive, five-star hotel.

The room was lovely, good view. Housekeeping staff worked their magic exceptionally well every day 11 / 10. The door staff are very helpful with tips about the locality. The restaurant is good and the downstairs bar is a lovely place to hang out. The cafe food comes from the same kitchen and is high standard. The lobby is beautiful and comfortable. Front desk were great.

The lack of tea and coffee making facilities in the room is a big oversight. Quite difficult to order afternoon tea in the lobby. Some of the staff dropped the ball a number of times. The noise through the door of the adjoining room was only slightly annoying.

Great Property …. Love the coffee shop …. Quick .. Simple … great products

We had an absolutely fantastic stay at the Nashville Hermitage Hotel. Everything exceeded our expectations. The staff was incredibly friendly and helpful, making us feel welcome from the moment we arrived. The location couldn't be better—right in the heart of the city, making it easy to explore. Dining in-house was also a highlight, with delicious food and great service. Overall, we couldn’t have been happier and would definitely recommend this hotel to anyone visiting Nashville!

This is one of the best hotels I’ve ever stayed in. I have traveled the world and in my opinion, considering the competitive price, this is right up there with the best of them. I will definitely stay here again.

Nothing

Close Proximity to Broadway Street

Spa was out of service, did not find out until arrival, they advertised they had spa

The hotel is wonderful. Five star service all around!

Only the fact our trip came to an end.

We were excited to visit this heritage hotel and we were not disappointed. It is in a very central position a short walk from most of the downtown attractions. The public areas are absolutely beautiful, all the staff from the valet and door staff to the reception team and housekeeping were courteous and friendly. There was a plentiful supply of bottled water both in the room and at reception which was most welcome in the heat. We had booked a Grand Deluxe King room which was spacious with double aspect windows looking toward the Capitol Building, the bathroom amenities were plentiful, we could not have asked for a more perfect place to stay in Nashville

Location is great - near everything but not on top of Broadway
Rooms were lovely, comfy bed and good facilities
Staff were polite, professional and helpful (bar one!)

Breakfast at the hotel was average. Room and the view we had amazing. Restaurant great but pricey and a glass of champagne made our eyes water and was a bit of a surprise!

Price of the drinks and breakfast were a bit over the top compared to other high quality hotels that we have stayed at.

The hotel was wonderful, the staff was very attentive, the location was within walking distance of all entertainment and dining.

Absolutely nothing!

Almost everything

The bar closing at 10pm

The hotel was amazing, the staff was great, we ordered breakfast in our room “ it was great “.

Location was great! Style was relaxing and elegant! Service was fast and efficient.

Impeccably cared for.

Nothing negative regarding the property.

Lovely, elegant hotel. Rooms gorgeous and well presented. Very comfortable and beautifully decorated for Christmas. Great location. Everything within walking distance

I worked hard for this trip and occassionally got looks from staff, as I am not elegantly dressed etc. Housekeeping kept knocking on door even though privacy sign was up. Also on day of check out housekeeping came 3 times to see if I have left amd asked when was I going. First was 8 am so good job I wasn't wanting a lie in. I told her 3 times I was going about 10-10.30. I have worked as a student in high end hotels. When a guest checks out, reception then alert housekeeping. We wouldn't harrass guests.

I requested reception if they could call a taxi for me, initial reply was don't you have uber? No I don't. In Enfland we preger to use proper taxi conpanies..... Attitude put a bit of a cloud over my stay, but it was lovely and the staff in cafe polite and helpful. Great food.

Location, staff and elegance

Nothing not to like

This hotel is wonderful in every way. Full wow factor upon arrival, incredible rooms, attention to detail, outstanding staff and fantastic menus for food and lovely cocktails.
We will return to Nashville because of this hotel.
Go stay, you won’t be disappointed

Having to leave!

The Hermitage Hotel is superb in every way. The food is first rate, the staff are friendly and helpful and the rooms are beautiful. Easily one of the best places to stay in America.

We got an upgrade so I am possibly biased but this is one of the best hotels my husband and I have stayed in after a lifetime of worldwide travel. The staff were exceptionally pleasant and helpful. When we needed a late bar snack after an evening on Broadway the bar tender headed to the kitchen to see what was available. (And the pizza was delicious!) great bed with choice of pillows and top notch linen. Molten Brown toiletries. The building itself is beautiful.

The only thing I would add is an ability to make a cup of early morning tea/coffee in the room. And if they could flatten the hill on the walk up from Broadway that would be helpful!

Quieter air conditioning system

Quality in all departments.

The Pink Hermit coffee.
Comfy beds.
Relaxing bath.

Hospitality, service, quality.

Pink Hermit needs to become a little more guest friendly.

Great location and beautiful hotel - lots of history to this hotel and it has been beautifully renovation. Has a traditional feel with service standards to match - good old fashioned personalised service. The staff are excellent and nothing is too much to ask of them. Great housekeeping team. Good value on the rates we got on Booking.com.

Really surprised that there is no coffee machine or tea kettle in the room so no way to make coffee or tea for yourselves in the morning. There is a cafe downstairs with free hot drinks for residents but you have to get up and dressed before your first hot drink of the day.