The Hermitage Hotel, Nashville

This hotel is MAGNIFICENT in almost every way. The lobby is so beautiful and so well appointed - it was not uncommon for it to be filled throughout the day with guests visiting, reading, chatting, etc. The on-site fine dining restaurant, though pricey, offered so many truly delicious options (the French toast was spectacular at breakfast) and the casual café - the Pink Hermit - was also a highlight. Our room #316 was spacious, very comfortable and well appointed. The bed was super comfy and plush and the bathroom as HUGE. Plenty of closet and storage space as well.

The only complaint we had was the water pressure in the bathroom sinks was abysmal, in addition to the cold water faucet in one sink was not working.

The hotel was wonderful, the staff was very attentive, the location was within walking distance of all entertainment and dining.

Absolutely nothing!

No facilities for making coffee in the room

Everything

Nothing

Beautiful hotel - very luxurious room and turn down service was a great touch. Kept complimentary waters topped up. Location great for exploring broadway

Undergoing renovations so no gym access.

Excellent atmosphere, mainly driven by attitude of the staff.

N/A

Great location and stylish hotel.

Sound proofing to the next room.

Almost everything

The bar closing at 10pm

The hotel was amazing, the staff was great, we ordered breakfast in our room “ it was great “.

Location was great! Style was relaxing and elegant! Service was fast and efficient.

Great location, beautiful decor, spacious rooms, excellent service.

Valet is expensive ($55)

Impeccably cared for.

Nothing negative regarding the property.

Absolutely Amazing - Hotel, Room, Bathroom, Bar, Restaurant, Staff.

Lovely, elegant hotel. Rooms gorgeous and well presented. Very comfortable and beautifully decorated for Christmas. Great location. Everything within walking distance

I worked hard for this trip and occassionally got looks from staff, as I am not elegantly dressed etc. Housekeeping kept knocking on door even though privacy sign was up. Also on day of check out housekeeping came 3 times to see if I have left amd asked when was I going. First was 8 am so good job I wasn't wanting a lie in. I told her 3 times I was going about 10-10.30. I have worked as a student in high end hotels. When a guest checks out, reception then alert housekeeping. We wouldn't harrass guests. I requested reception if they could call a taxi for me, initial reply was don't you have uber? No I don't. In Enfland we preger to use proper taxi conpanies..... Attitude put a bit of a cloud over my stay, but it was lovely and the staff in cafe polite and helpful. Great food.

Location, staff and elegance

Nothing not to like

We were very grateful for the kindness and consideration shown by the reception staff.

Staff were very helpful particularly Aiden who went out of his way to sort a taxi when we were stranded at a shopping Mall

Coffee in room would have been good

This hotel is wonderful in every way. Full wow factor upon arrival, incredible rooms, attention to detail, outstanding staff and fantastic menus for food and lovely cocktails. We will return to Nashville because of this hotel. Go stay, you won’t be disappointed

Having to leave!

the decor and view from room window looking toward the capital building

no coffee facilities in room

Breakfast and location were good.

Coffee maker in room.

Good location, opulent foyer ,

Pink hermit cold and no atmosphere. No in room coffee. Had to go downstairs at 6am each morning to get a Luke warm cardboard cup full.

It is a beautiful hotel and the staff is second to none. Very friendly and helpful.

Nothing

The Hermitage Hotel is superb in every way. The food is first rate, the staff are friendly and helpful and the rooms are beautiful. Easily one of the best places to stay in America.

We got an upgrade so I am possibly biased but this is one of the best hotels my husband and I have stayed in after a lifetime of worldwide travel. The staff were exceptionally pleasant and helpful. When we needed a late bar snack after an evening on Broadway the bar tender headed to the kitchen to see what was available. (And the pizza was delicious!) great bed with choice of pillows and top notch linen. Molten Brown toiletries. The building itself is beautiful.

The only thing I would add is an ability to make a cup of early morning tea/coffee in the room. And if they could flatten the hill on the walk up from Broadway that would be helpful!

The hotel is very grand, the room was gorgeous and the staff were excellent

Loved everything

Excellent service

The limitation of food room service

We ordered room service breakfast and it was excellent. I had two delicious flaky pastries and coffee and my husband had the excellent avocado toast. Perfect start to our day! We also dined at both restaurants in the hotel and enjoyed them both.

We loved everything!

Amazing facilities, amenities, service, location Loved everything about the hotel Will be back

Would have loved to have room service past 22 hrs

The style, the hotel aristocratic luxury, the staff professionalism and politeness.

Quieter air conditioning system

Quality in all departments.

The Pink Hermit coffee. Comfy beds. Relaxing bath.

Hospitality, service, quality.

Pink Hermit needs to become a little more guest friendly.

Great location and beautiful hotel - lots of history to this hotel and it has been beautifully renovation. Has a traditional feel with service standards to match - good old fashioned personalised service. The staff are excellent and nothing is too much to ask of them. Great housekeeping team. Good value on the rates we got on Booking.com.

Really surprised that there is no coffee machine or tea kettle in the room so no way to make coffee or tea for yourselves in the morning. There is a cafe downstairs with free hot drinks for residents but you have to get up and dressed before your first hot drink of the day.

Beautiful, clean, fantastic staff

None

beautiful hotel; amazing for pre wedding night mom and daughters

Historic building kept up well

my son and I came back sick and we were sneezing and clearing our throats as soon as we checked into the room. we think it may have been something they used to spray the room or carpet with when it got cleaned. other than that. the hotel was a 10

Everything was lovely

Parking expensive, no tea making facilities in room

The room was luxurious. The staff goes beyond all expectations. Highly recommend.

Nothing.

Great location. Great staff and beautiful hotel. We will definitely visit again.

Outstanding staff, beautiful grand hotel

Noisier than expected outside given the distance from Broadway

Comfortable

Nothing

very stylish - great room.

service in the main restaurant was slow. bar and restaurant opening times were a bit restrictive

Beautiful hotel & hotel room. Bed & bedding excellent. Housekeeping standard was exceptional. Great location.

The Pink Hermit cafe. Opens 6am. We visited the cafe at 6.30am to eat in, we were told by a lacklustre staff member that hot dishes were not available until after 7am. The pastries from the menu we wanted were not available. The tea was in a paper cup….. hardly the fayre of a ‘renowned chef’ & it was expensive. Needs work. The teenage prom parties on 2 evenings in the foyer bar.

Great location 5 mins walk from the Broadway. Beautiful rooms good service.

Turn down service was too late (after 9.30pm) , I asked for it to be earlier, but it did t happen!

The property, location, the staff, ambience.

historic, good location

very expensive

feels upscale

the new renovations are nice but I liked historical decor better

gorgeous hotel in great spot!