Hutton Hotel West End, Nashville

pleasant, great staffand location perfect

free parking like the internet said, parking was very expensive. One can of bar drinks had been opened and there were hairs on the bed. No breakfast, with that kind of charge for a room, free breakfast should be included in my opinion.

The rooms were very nice and clean. Property was also very nice.

Paying 50.00 to park overnight at a hotel I already paid 200.00 for

A few things in the room were a little rundown, the black dresser had nicks in it.

The bed was super comfy! Staff was helpful and friendly. Great location.

Lobby, staff, live music in lobby, music venue, bed, location (once we figured out what was around us) food in restaurant, smell of lobby was fantastic, free water!. And to be clear things like over charges, issues with staff, restaurant not open (all from other reviews) did not exist, all of that was pretty great.

I provide this with the understanding that we'd definitely go back to the Hutton but near perfection can be had - toilet issues, would not flush twice (but fixed promptly), had suite, AC in bed room was wanting,, valves for shower and sinks were tricky to find the right temp, restaurant was great but it and bar not open late enough, no mart to buy snacks, drinks

The cleanliness of the rooms the beauty of the establishment

Just seems ridiculous to charge as much for parking.

I love everything about the hotel.

Need better pillows

Close to Blue Bird Cafe, where we were going.

Charges for incidentals were excessive and have not been returned to my account.

Great staff, decor, and facilities.

Modern , easy access , good ambiance. Clean and spacious rooms.

Was a good 25 min walk from centre . They charged my card , 100$ per night and the refund is not immediate , can take up to 7 working days . As I didn’t owe them anything bar the parking I felt this was unnecessary .

Very stylish, clean and comfortable. Friendly staff.

The exorbitant $42 per day parking charge!

Friendly staff and good value

Room smelt like cigarettes, some of the electronics didn’t work, and was generally a bit more shabby than expected The $400 damage fee then another $100 “incidentals charge” PER DAY was crazy. Hopefully this money goes back into my card quickly.

very nice, clean and friendly

drinks were so overpriced and our room was never cleaned even after we asked the maids to come back once we left that EVENING

The bed was so comfortable. We had a suite and over the separate seating area. The staff were incredibly kind and welcoming!

It would have been nice to have a restaurant on the property but I understand we were a week too early as it was opening the following week. It is walkable to downtown/Broadway but the heat in July made it difficult. We ended up using Uber to get around.

Bathroom was great, bed was comfortable, not much of a selection for breakfast

The ambiance and decor of the property was top notch! Definitely gives you the true 'Nashville' vibes instantly which is exactly what we wanted! Also loved that there was live music in the lobby and we were given a complimentary drink voucher too! Room was spacious and I loved how large the bathroom was

Our room phone did not work so I had to go down to the lobby to ask for a few things and I wish they validated parking in the connected garage to the hotel because it is very expensive even for one night

Location was great with a short walk/drive to the bars/nightlife of downtown Nashville without being in that area when ready to shut it down for the night.

Parking was a little pricey.

The room was nice, and the bed was very comfortable.

No ice machine anywhere. Had to go down to lobby front desk to get some ice

The staff was very helpful. The beef was super comfy. And the room was pretty clean. And the hygiene products they provided were great! The resort was only a 10min or less, drive. But if you're hoping you walk, it was more like 30min

I wish the shower had a hand held head as well as the rain shower. The hair dryers need to be updated. And I really wish the hotel had a restaurant or even a vending machine, since nothing notable is within walking distance. But my two biggest issues were that the cleaning crew, that we were not expecting, had thrown away a non disposable water bottle for my AG1 supplements. It had a metal lid and it was made of hard plastic. So not sure why they would've done that. And the worst complaint, a party that was scheduled to have been from 6:00 to 10:00 on the second floor, went on until 1:30 in the morning. Making it nearly impossible to sleep since it seemed to shake and thud throughout the whole building. And when I called at 12:30 in the morning the front desk told me it was a planned event and had at least another hour to go. But the website clearly says from 6:00 to 10:00.

It was unique and walking distance from downtown.

There were no free tv channels to watch. Not even basic cable.

The facilities were very nice and upscale. And it was in a very great location for the downtown Nashville area.

The AC in our room ran all night and the room never got cool. And the shower controls were a little complicated for my country self.

Not a lot of walking. The view was great.

No restaurants in it. Didn’t ever find vending machines or ice.

Location was great. My husband had a heart transplant and we were there for testing at Vanderbilt Medical Center.

We would have liked an ice machine and not to have to call guest services every time I needed ice. The employees were very prompt and friendly. I also would appreciate a mini fridge in the room. My husband has medication to keep cool and we would like it for drinks and snacks. I wished the room was not handicapped. I did not request it. The beds are too low in handicap room. I did not tell them this at the hotel. Overall we had a good stay. Just a few tweaks to make it great.

Lobby, comfortable bed, walking distance restaurant

Mold on shower upper areas, shower head too big for shower size. No frig Parking too expensive

Hospitality

Cleaning rooms was too early.

Beautiful hotel, staff was very friendly.

The amount for the parking was horrible. It was my first time in Nashville and maybe it was a normal price but it seemed awfully expensive given we were staying in the hotel.

They offer complimentary use of a guitar and amp for the room, and that was a really nice perk. Our son loves to play guitar, and this was the highlight of our stay! The bathroom is very modern with great amenities, and there is a well-stocked and reasonably priced mini-bar in the room.

I couldn't believe how much on-site parking cost. I realize it's parking in the city, but this hotel is not on downtown Broadway...it's midtown. I was seriously surprised that there was no discount for parking when staying on-site. It was cheaper for us to park when we went downtown, and we were there during CMA fest! We have been city travelers for years, and I have come to expect these prices in New York or other big cities, but I don't think it's appropriate for this area of Nashville. One other thing (and this isn't the fault of the hotel...it's because I didn't know the city at all). This hotel is near Music Row, which is NOT where the action is. Music Row is interesting to walk, because there's a lot of history there, but it's a bunch of recording studios, many of which you cannot visit. We thought we were going to be closer to more live music, etc. So if you haven't been to Nashville before, do know that you're staying in a quieter area of the city. Hattie B's just a couple of blocks away, and Parlor Doughnuts is only one block away, so there are places to eat, but if you're looking for Honky Tonks and all that, you've got about a mile walk, just FYI.

comfortable

no restaurant open.

hotel was very nice, valets were awesome. we got there late morning expecting to have to store our luggage. but instead was able to get our room even though we were several hours early

it was further away from downtown than we planned. The rooms even though they were extremely nice were a bit small.

It was pretty nice. Clean, nice staff. comfortable room and bed.

Not very close to Mainstreet bars. And no pool, no coffee out at all, other than for purchase.

AC made noise constantly, no help with luggage upon arrival

Great refurbishment and very comfortable

Wasn’t walking distance to Broadway entertainment area and required Uber (wasn’t a major problem as it was reflected in the room rate).

Nice staff. Loved the shower 😂

Construction was going on with the new restaurant that's coming but other than that everything was 👍🏾

The room bed was very comfortable. Room size for our needs was perfect. Staff were extremely professional polite and helpful.

The dining venue was not available. It was being updated. However room service was available. This really was not an issue since there are many other restaurants close by.

The room was good and the bed was very comfortable. The valet was very helpful in parking.

The concierge or check-in staff did not inform me that the venue in the lounge was free to hotel guests. The refrigerator needs to be accessible to hotel guests. I have medications that need to be refrigerated. I do not drink beer and do not need that in my room at all. Perhaps that should be a choice at check-in! The garage check-in and out are not senior-friendly.

My wife and I visited Nashville for the first time. We were recommended to stay at the Hutton. We stayed 5 nights. We thought the location was great. We did alot in 5 days. We plan to return.

The only negative was that there wasn't a restaurant on premises. There were many other restaurants near by.

found it very quiet friendly and clean

a little far for me

Nicely decorated and comfortable

Room had deodorant from previous guest and toilet was not clean

Great location in music row Large rooms Very comfortable beds

Restaurant is during renovation

Very friendly okys the lobby is nice.

music in lobby

no coffee or bottled water in room. ar this price point, always available in other hotels

*Check in process. *I requested a Happy Birthday welcome note for my partner, and I don t get it. *Not having bottled water available at the room

I liked the size of the room. No street noise. The vibe was fun. Didn't really have time to do much hotel-wise, we were on the go.

The a/c was not ideal. It came on and off and was quite loud. It also was cold or warm.

Loved my room, the decor, live music in the lobby, and front desk staff.

Limited room service and lack of a restaurant are major downsides as is poor wifi.

It was located right in the middle of all the activities we wanted to do, from downtown Broadway, The Parthenon, to 12 South and more. Also, you can tell thought is being put into the property. It’s super eclectic, the bar right outside the elevator is fantastic, and the daily presence of a musician was a neat experience. The Analog on the second floor was really unique; it was a differentiator for sure.

The AC unit in our room kept going on and off throughout the night, which in my opinion means the temperature was controlled or maintained very well. It wasn’t uncomfortable when in a deep sleep, but if you’re a light sleeper like myself, it’ll keep you up. Also, the restaurant not being open was a bummer. We heard it’s been over a year, since it started getting worked on.

Was there a breakfast included? We had no idea

There could have been a shuttle to the airport. That would have been nice. Also we had to borrow an umbrella on a rainy evening for a walk. The guy at the desk said 'bring it back'. 😡

great location. great lobby area with entertainment and bar

I liked everything. the only issue I had was the pillows were way too soft

Loved listening to the live music and enjoying a complimentary drink while waiting for our room to be ready

lovely lounge area and live music, beds were really comfy and the shower was great. I loved the gowns and slippers too.

it needs a restaurant.

Outstanding hotel. Clean, comfortable. Loved the live music in the lobby. Staff were friendly and helpful.

Pricey for what it is.