Four Seasons Hotel, Mexico City

Great team. Super nice and helpful.

Undergoing a reno, which is much needed.

Courtyard of the hotel

Me and my wife visited Four Seasons Mexico City for our honeymoon. Our flight was 14 hours from Istanbul. And after from a long flight all we wanted to rest and enjoy the hotel. Because of the hotel's name, we were expecting a flawless stay, but we encountered a situation that really surprised us. Due to the renovation work at the hotel, there was an incredible amount of noise in our room. When we shared this with hotel, they told us since we were on the second floor, we were actually the least affected by the noise. They said they could transfer us to another hotel if we wanted and that they were sorry. It honestly felt like a joke. In the end, they moved us to another room. On the second day, the noise continued at the same level as before. Luckily, we had only booked the hotel for two night. After all this, hotel manager came to us while we are leaving and said she is sorry and try to compansate this financially. Within couple days we received a message saying that they are covering our expenses that we made while in the hotel. Which is nowhere near what we experienced and what we paid for 2 nights in total. This whole situation is totally not acceptable for such a hotel which promises for a flawless stay. Big dissapointment.

The staff are utterly delightful

The bathrooms are tired. We be I Eve that there will be a major refurbishment next year

Prices were not the ones we booked and management was not willing to cooperate or help find a solution

The Facilities and location was lovely

I didn't like that they take 8K usd from my account and don't return the pending charges for 20 working days. Especially when I payed for everything upfront. Ridiculous

Breakfast was amazing, great selection and quality of food. Staff are very accommodating. The location is good for Chapultapec but you'll need to get a taxi to Roma and Condesa. We arranged a guided tour to Teotihuacan and the guide they provided (Francisco) was unbelievably good.

They will charge you the most expensive rate for breakfast (which is not included in the price of the room) even if you don't eat from that part of the buffet. The hotel will charge you a handling fee for taxis and other services (I don't know if that's common in North America but wouldn't really be where we are from).

When things were wrong they made it right immediately 👍

The hotel was large and comfortable, it has a beautiful garden in the middle.

The courtyard area, the boutiques available to purchase jewelry n clothes, wellness house . Staff service was great

Some of the accommodation areas and rooms need to be refurbished for newer look as some furniture seem old . Am comparing to other Four Seasons I’ve stayed in in other countries