Hotel Downtown, Mexico City

Outside space

Noisy and no air or functional a/c in the room. Service took all night to address the problem.

Pool and services

Everything was perfect

We liked the historic building, the stylish modern bedrooms, the friendly staff, the roof top terrace and the swimming pool as well as the lovely breakfast. The location was perfect for the Zocalo which was within easy walking distance.

The lighting in the stairway, lift and downstairs vestibule was too dim. Perhaps trying to create atmosphere but in reality, you couldn't see!!

We liked the restaurant in the atrium and the bar/bistro on the roof. Wonderful pool and hot tub on the roof. The breakfast was delicious in the hotel courtyard.

The room was very dark. Not enough light to shave or to read. The toilet seat would not stay up. The shower drained onto the bedroom floor. We had to use the towels to mop up the pool of water. We were there two nights and our room was not made up.

Lovely Maria Luisa and Viridana who were so kind and helpful.

Chargeable extras for hot breakfast (eggs etc.), freezing pool, no windows in the rooms, broken air conditioning, crazy noisy fan, super loud restaurant below the hotel.

Exquisite architecture & art, centrally located, lovely breakfast buffet, delicious smelling body products, kind staff

Very dim! I mean, I looked beautiful inside, but when I stepped into the daylight . . .

The staff was very courteous and helpful.

While the room was large it was very dark and the only window opened to the breakfast area giving us no privacy, However the hotel management changed us to an upgraded room which had more privacy but still quite dark. While the rest of the hotel's design and ambiance is spectacular the rooms unfortunately aren't equal.

The restaurant in the hotel is wonderful. The hotel feels historical and modern.

I loved every moment of my stay! Definitely central to all the tourist and shopping spots in CDMX. What’s not to like about the mysterious chill vibes of the hotel, the popping famous restaurant below, and the accommodating staff? Also the breakfast included in our booking was top notch. Plus a refreshing albeit tiny pool to enjoy. I highly recommend this hotel and can’t wait to return! ( Some photos are from our trip. I couldn’t delete them)

They should invest in better pillows! They’re super flat and too few!

Have stayed before. Great rooms, excellent breakfast. The couches in the lobby need an upgrade!

When checking out at noon, I wanted to eat before heading to the airport. First I was told that the terrace was closed for a private pool party, but I could walk to a sister hotel three blocks away When asking about ordering off the room service menu, I was told I couldn’t because I already checked out When asking if I could pay cash and order off the room service menu, I was told that all kitchen staff are busy at the private pool party. The staff could have tried to find a solution, instead, they left me with the impression that a pool party was more important than a paying guest. Very poor experience, and I’ll happily avoid this hotel going forward.

Love the location, the courtyards that make you feel like you are outdoors and preservation of the building’s architecture

Bed was a little hard (but not too bad) and didn’t love that the bathroom did not have a lot of privacy.

It was nice restaurant in ground level and very helpful staff.

It wasn’t any windows at the room, it wasn’t any ventilation at all! Just hight humidity and temperature at the rooms! It was very dark at the room etc. This is the worst rooms I have ever seen for this price!

Room, hotel design and location

Wonderful location right next to the Zocalo and near the Palacio de Bellas Artes. Everyone who worked there was helpful and pleasant. Great breakfast (especially the conchas!). Beautiful ambience all around.

The building was colonial inside and was stunning.

No coffee machine in the room 🙁

Structure of the building was beautiful. Rooftop restaurant and pool

I didn't particularly like that my room did not have a window (only window in the room entry which could not be left open).

Very stylish & lovely suite! Breakfast was good and the roof top was great! Service was consistently excellent.

Be aware that you are choosing to stay in a trendy venue in the centre of the historic district with lots of noise! If you’re looking for a great place to party this is it - anything else … not it.

The staff made the stay really lovely. They were very attentive. Very responsive via WhatsApp. The rooftop is breathtaking. Loved the pool bar and being able to swim and see history around us. This brings me to next point, location is perfect to explore the historic centre. Walking distance to everywhere. Really loved how you walk into the building and the hotel is like a hidden oasis upstairs with the canopy of the huge trees from ground floor. The mural in the sitting area is so beautiful. My favourite place was probably the sitting/breakfast area with the greenary and famous mural at the stairs. The room was very spacious and the shower was perfect. I loved how spaced out the whole room was and enjoyed the tall ceiling. Absolutely loved how clean the space was. We checked out very early and the staff organised takeaway breakfast for us - absolutely loved that. Welcome drink was also greatly appreciated. It was margarita and that’s their specialty. The light features in the room were really cool. Oh and loved the boutique amenities and the presentation. The colours of the room were also amazing. Definitely worth staying but check the things I didn’t like below to make sure it suits your needs. Specially ensure AC is working in your room.

I think this property has great potential but struggles to meet that due to a number of issues. Very important: the AC was not working half way through our stay. We had a room with no windows so we couldn’t exactly open for fresh air. We felt like we slept in a hot box. Fan was working but it’s loud and due to the high ceiling it made the noise worse. When I told the staff they were willing to move us to another room but it was late and I didn’t want to do that. Rooms should not be having this issue specially ones without windows. I think for the price this really brought the experience down. Bathroom ventilation was terrible, we could smell the mould after each shower. If the doors had curtains or the room had high up windows then it would allow ventilation. Honestly curtains at the door would be a game changer. Also for safety I think the lift should have a key access so only hotel guests can access that floor otherwise feels a little unsafe. The bathroom is very open so it might not be ideal for friends or colleagues staying together or even for some couples. We were fine with it though.

The premium king room was amazing. Beautiful. The place has an incredible atmosphere, it used to be a palace. Breakfast are delicious.

Just, the pool was unfortunately closed, and there were no drawers in the room. The AC was making a loud sound.

Good location, big rooms, comfortable bed, staff were very nice.

We were not notified the pool would be closed in advance so were disappointed not to be able to avail of the amenity, which was a big favor in our selection. AC unit was old and a little loud. Some noise from a private party of the roof one night.

The location is amazing and the staff are just wonderful. The building itself is beautifully historic and the food and drinks we had at the hotel were exceptional. Gorgeous rooftop pool. Its an oasis of calm in the city centre.

Tiny things really. A coffee machine in the room would have been a plus, and if the hotel had provided a couple of bottles of bottled water. The bathroom situation is slightly strange, there are curtains instead of solid doors in each of the bedrooms.

Great Location and loved restaurant below.

I did not have a window and my room was very dark. The air conditioning was very noisy.

Location was absolute close on foot to various historic spot.

We were obliged to ask the change of the room due to excessive noise of pumps of pool at top. Further more hotel flat is at 2nd floor where as there is restaurant at the main entrance and bar at pool side . Toy have to be prepared excessive noise if you are planning to rest before midnight

breakfast was great, restaurant downstairs was great.

The rooms are really dark with poor lighting. We stayed in more than one room and some had really loud or really poor ac

the hotel is an amazing old palace style structure. Room was stunning and huge. breakfast was excellent. staff couldn't be more helpful. Be aware however that Downtown is a multi functioning venue so certain floors are open to the public such as the ground floor where there are 2 superb restaurants and a lovely bar, the second floor where there are a selection of luxury boutiques, and the top floor where there is a rooftop terrace and bar. third floor is where the hotel rooms are located. Could run the risk of being too busy/noisy for some.

my only slight complaint was the party held at the rooftop bar every Saturday night. Music didn't go on beyond 11.30pm and with my earplugs in and aircon on full blast I could barely hear the music, but without those it would have been troublesome.

Location. Breakfast was good. Having a restaurant on the premises was excellent.

The lighting was awful. There was no daylight at all. The wooden bed frame was awful if you had to get up at night. We had the sound of rushing water waking us up at 6.30 am which lasted over an hour. Dreadful.

location and dining options

extremely poor lighting both in the room and at elevators. Dangerous!

Rooms are nice / spacious size Great size roof top pool with many sun beds and seating Number of restaurants and places to have nice drink Good mini bar stop up

Bathroom - no doors or ceiling to the toilet allowing some of the "business" smells to linger around the rest of the room

This is a wonderful hotel - beautifully designed, fabulous, friendly staff, with excellent food and drink options within, great location + the rooftop pool.

The breakfast that was included was poor. It really wouldn’t take much to improve it - some better coffee, decent eggs and a bit of fruit. at the moment it’s barely worth eating which is a shame when everything else is so good.

Lovely hotel and lovely rooms with very high ceilings. the breakfast and rooftop pool area is amazing and a great calm sun spot away from the noise of Mexico City

the rooms were a bit dark, and the breakfast could cater slightly better for vegans. although they did adjust one dish to suit!

we booked this as a last night of holiday treat. I wanted something a bit special but not as generic and business feel as the Hilton. this hotel delivered. the decor and design of the property was beautiful. its incredibly Instagram photogenic and really well thought out. sitting in the heated jacuzzi at sunset was lovely and bougie. I love the multi stem trees separating the ground floor and first floor, the candles in the hallways at night and the general attention to detail. Lastly, I don't think the promo photos did the hotel justice.

I loved it. only small bits.... the staff were a little snooty until they realised you were a guest but I guess that's common for a hotel of that price. i don't have a lot of experience of that. I felt the restaurant downstairs wasn't really worth the money, the food wasn't amazing, the service was rushed and it was a bit packed in, freezing and drafty.

this was a generic hotel that served our purposes for one night The staff were extremely helpful and friendly. So nice not to have ask for bottled water - there was plenty available.

The lighting is awful.

Great location in a beautiful old building. Chic design and the staff was accommodating and very helpful.

My only complaint would be about the lighting. rRoom lighting was very dim and there wasn’t enough light especially in the bathroom.

cool style. nice restaurant

the rooms are dark with no natural light

-amazing design -great location -fantastic restaurant

-the driver that was supposed to meet us at the airport didn’t show up

Fantastic hotel in great location

The people on front desk were charming but unresponsive. I had to keep asking if they could book me a car - I asked 5 times over 3 days before I got an answer.

Fab location, beautiful architecture, rooftop bar all fab.

I have learnt that I really need light, the lack of windows and dark breakfast area did something to my circadian rhythms that I think made it difficult to adjust with the jet lag.

stunning inside and out! the bed was comfortable, the snack options thoughtful, and the staff very courteous and helpful.

the lighting in the room is grand and also a bit off-putting. given the high ceilings and the brick and cement materials, there’s not much privacy sound wise when one uses the bathroom.

Loved the design mix of old and new - the architecture was beautiful! large rooms and our terrace had a fantastic view. rooftop bar & pool had a great vibe. Azul Historica restaurant in the courtyard was beautiful and very good.

rooms needed more light and a ceiling fan - the AC needed help with the tall ceiling

interesting building. lovely roof terrace. staff were helpful.

room had a window overlooking ground floor restaurant. this was only external daylight. we were restricted from using breakfast facilities on one day due to a conference (breakfast supplied in sister hotel)

the hotel is beautiful and has a nice restaurant within it. it’s open air concept created a cool atmosphere

the only weird thing was that it was very dark. they also don’t have a lot of outlets (none in our bathroom or near any mirrors so it was hard for me to do my hair.

The design

The lack of staff service

nice design, large room, beautiful bathroom

room is a little dark (window is partly covered)

amazing staffs! unique design, high ceilings, location

lack of ventilation in the room, poor lighting

location and building design

AC didn’t work, and fan was very noisy

- Novelty of staying in a 17th century historic building - Amazing buffet breakfast included + good F&B - Very Courteous staff - Location

- our room did not have windows - bed would be considered very hard by US visitors - limited bathroom privacy in the room

Amazing rooftop pool which we used every day

some rooms are right on the courtyard above the downstairs restaurant and so are noisy

Great location in the center of Mexico city.

Great breakfast and the design of the hotel was amazing. We had the biggest suite so we had super tall ceilings and tons of space to relax between seeing sights.

Everyone mentioned the curtain for the toilet vs a real door. So that wasn’t a surprise but it’s not ideal. Also the traffic getting to and leaving the hotel is a pain

Amazing looking restored old building, the staff was very nice, the breakfast was delicious complimentary freshly squeezed orange/grapefruit juice, fruit, pastries and charcuterie and eggs made to order. Location is a 10, close to many restaurants, shopping, bars and taco stands.

Note that the bathroom in most rooms is open to the entire room, talk about open concept. So bathroom privacy when staying with someone else can be a bit tricky.