Casa de la Luz Hotel Boutique, Mexico City

Hotel staff was exceptional in every way. Very central location. Loved the historic character of the hotel

Breakfast far exceeded expectations in terms of quality and ability to pick from a menu at no cost. Staff was courteous but service was very slow. As tourists, we had schedules to meet, but often had to mention our need for checks and/or quicker service.

The size and decor of the presidential suite in relation to cost. High high ceilings, cool furniture, elevator, big windows, comfy bed.

The bathroom is too dark, one can't even put makeup on in there. It should have more hooks for towels. Towels should be of better quality.

Wonderful place! Amazing building, great attentive, helpful, friendly staff. The breakfasts were excellent, & the restaurant was good for dinner as well. Location was perfect.

Nothing really. Suggest providing a large dispenser of purified water so guests can refill their own water bottles.

The hotel was in a stunning old building, beautifully adapted into into a hotel The room was well appointed and there were several reading areas outside the rooms. The staff were very friendly and ready to do anything for you. Location was great, easy to walk round historic area and to catch metro.

All good

Very clean room, comfortable bed and great bathroom! Included breakfast was delicious and service was great. Friendly and accommodating staff. Walkable to Historic district.

WiFi wasn’t always working.

Amazing breakfast with super attentive service

Nothing it was great!

Great location. Excellent breakfast. Very comfortable room. Staff was always very nice and helpful.

What's not to love about staying in an absolutely beautiful luxury boutique hotel built in the gentrified former estate of Spanish Conquistador Hernan Cortez that is nearly 500 years old. The staff was friendly and attentive, the bed was comfortable and the space is breathtaking...and the restaurants were top notch.

I do not have a single conplaint

Character of the building. Felt you were in a grand old Mexican house. Location was ideal for Zocalo and historic area and close to metro Clean and comfortable. Lovely breakfast. Staff couldn’t do enough for you

The interior design was beautiful! A free cocktail at the bar when we arrived was a real surprise and much needed after traveling all day. The bar/restaurant was gorgeous! Didn’t eat there since we had reservations elsewhere. The staff are very helpful. We also included breakfast with our stay and it was excellent! Our bed was very comfortable, the room well appointed, and clean. The hotel is walking distance to many important spots

The square that the hotel is located is a bit rough.

Staff,building, room,location was Excellent!

Everything was wonderful! No complaints.

Loved this location, we had thought about being closer to the Zocalo but on visiting there, we are really glad we booked this location. Earlier we'd stayed in the colonia La Condesa area and it was fantastic but we wanted to experience something different on our return. This is a great hotel in a beautiful building, breakfast was included and yummy. Huge room, with a seperate sitting area by the balcony.

Noisy but we were in mexico and had gotten used to it. There was a wedding there our first night right outside our door, so ear plugs were used that night. but thats life.

Beautiful building & super centrally located for exploring the Centro area in CDMX. Room had everything needed, enormous bed, premium shower products, pod coffee machine, fridge etc. Staff were friendly and accommodating and the welcome drink in the rooftop restaurant was a lovely touch. Breakfast delicious & staff very attentive. Would recommend if wanting to be in the centre of the city!

There seemed to be a canabis smoking area (maybe protest or demo) in the square infront of the hotel so slightly off putting. I know this would be outside of the control of the hotel, it itself and all the facilities were great.

Location was fantastic. 5 mins walk from the main square, cathedral and wonderful site Templo Mayor. High class restaurant in the hotel. All around excellent service.

Small hotel, do not expect much extra facilities like a bar or sports room.

Beautiful hotel in a great location. Staff was very friendly and helpful. I didn’t expect the included drinks and breakfast which made our stay so much better!

Beautiful building, amazing staff, nice rooms

Eventhough you done hear any noice from the street, there is noice from one room to another.

Beautiful building and rooms. Beds very comfortable. Restaurants were excellent! And staff was extremely helpful and gracious. Loved it.

Towels.

The location in the Historic District and the surrounding area.

Casa de la Luz is a charming and beautifully designed hotel that made our stay in Mexico City very enjoyable. The staff were incredibly suave and attentive, always making sure we felt welcome and taken care of. We had dinner at their rooftop restaurant on our last night. The food was absolutely amazing—every dish was perfectly prepared and bursting with flavor. To make the evening even better, there was a mariachi group performing, adding a lively and fun atmosphere.

The only downside was a strange smell that came in whenever we opened the window, which was a bit unpleasant. However, it didn’t take away too much from our overall experience.

Everything was perfect. Location and architecture are fantastic

I liked everything

Great staff, great facilities and great food

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We stayed in the Historic Center for one evening on Christmas night until we got a longer stay in a different part of town. It was incredible. Close to everything and very quiet at night. The staff was lovely. The accommodations were incredible. The breakfast was amazing! It was also a very historic hotel which made our first night in town so fun!

There only thing was that the key for the room was a little tricky. You had to lock both sides of the door because we didn't see a way to bolt/latch when you were in the room with the key. Very minor detail

Great location and close to the historic centre Beautiful building Excellent bfast and many option to chose from Very clean Lovely members of staff and very helpful Very comfortable bed and pillows Nice bar and restaurant

It can get noisy within the hotel as rooms are not properly insulated (you can hear people in other rooms, music, staff being noisy at early hours of the morning etc) so if you are a light sleeper this may be a problem Lastly, it is extremely expensive to book the airport transport with them so use uber if you can it will save you some money

Great location and staff

stylish and centrally located with a staff that js warm, welcoming, and very helpful. the restaurant and daily breakfast is also really good..get the chilaquiles!

nothing to mention

Charming and old but clean

Lovely old building , great staff , lovely big room and comfortable bed

No inviting lounge /bar area (but that doesnt matter as much in Mexico city with endless bars and restaurants as it would elsewhere ) and breakfast doesn’t start till 8 so I havent had one. Having said that they packed me a tasty breakfast a few times when I asked the night before so I surmise the food is good.

Excellent staff. Heidi was so helpful and friendly.

Beautifully renovated ,and very spacious rooms . Very clean and well kept .

N/A

Beautiful old building, Friendly accommodating staff, gourmet breakfast, Welcome cocktail, Large room with view of the square and Loccitaine bath products. Great position close to shops etc The whole experience was lovely

NA

Location was great, but staff was unbelievably helpful

The roof top restaurant could use some help with their waiters. Only had dinner there once on the first night, didn’t give them a second chance. Could have been an off night??

Beautiful Hotel with a History . Super clean Rooms,charming staff ,helpful and kind . A mention must be given to Heidi at Reception she is a wonderful Ambassador for the Hotel her kindness was invaluable ,thank you Heidi . Helping us with Didi and Uber was so greatly appreciated !!!

An issue with the Restaurant upstairs that was not rectified as promised by the Restaurant Staff.

Beautifully restored hotel located minutes from historical centre. Friendly welcome at front desk and in their restaurant where we had our welcome drink. Room was quiet with all amenities available. Breakfast was superb !

Nothing

Breakfast at Casa de la Luz is nothing less than exquisite. Not only is the Oaxacan-inspired menu vast and appealing, but the food is delicious. We enjoyed a complete breakfast -- all-inclusive and consisting of fantastic coffee, juice, bread, pastries, fruit, and entrèe -- every day during our stay. Tremendous fuel for busy days of sight-seeing!

This is so minor, but the weak flushing toilets situated throughout the hotel induced an unexpected level of irritation. Such an inconvenience is really not the hotel's fault, but more a reality of an ancient infrastructure that's endemic to Mexico City. Nevertheless, being able to "go" without worrying about whether the toilet is going to flush is something I didn't expect to have to think about.

The staff were extremely helpful and friendly. The hotel building was amazing and beautiful. We had dinner at the restaurant, also and the food and service was excellent.

NA

Location and historical beauty

There was absolutely nothing that we didn’t like

We paid for airport transfers

The included breakfast was wonderful. The historical aspects of the building was fantastic and it felt like I was in Mexico City. Much better than a chain hotel offering in my opinion.

Nothing to say in the negative about this hotel.

The staff were very warm and welcoming. One of the bell men, the front desk lady, and especially the server Alex went the extra mile to give us tips for our stay. The food and drinks at the restaurant upstairs were exceptional and the staff/servers made it a fun time. It’s such a beautiful place to stay and I can see why many people like to get married there! The room decor/design was the perfect match of historic with modern touches. It had high ceilings and made it feel even more spacious than it already is.

The only thing that went wrong was the refrigerator not working to full capacity to keep our drinks cold.

Intimate location

Super friendly hosts who helped us make the trip extra special (with a great local birthday cake!).

Nothing to add here! It was awesome.

Amazing hotel with perfect location for visiting the historical centre. Rooms where big, comfortable beds and clean. Air condition effective. Good value for money.

The staff was not up to a five star hotel. Some were excellent but some had a stiff upper lip attitude. Compared to the other hotels in Mexico we visited they were not as helpful and engaged. Sad for such a nice hotel otherwise. There was no information in the room about neither the service in the hotel nor the history of the hotel. It was once Cortez house so got some story to tell.

It is beautiful

The internet wifi keeps dropping out

The hotel is a beautiful historic building with a great location in Mexico City's cultural center. It has an exceptional restaurant and serves a wonderful breakfast with several delicious options. The staff provides exceptional customer service.

Given the historic nature of the building, my standard room was was small with a cramped bathroom but I understand the superior rooms are larger with windows. Bed gets a B+ for comfort however plenty of terrific pillows!

Felt like going g back in time but with modern facilities

The hotel is in a beautifully restored historic building, with friendly helpful staff. The hotel is located steps from the Zocalo and many museums in the historic center. The interiors include a first rate amenities, while the decor includes beautiful tile floors, stone walls, and palatial grand stair to descend every morning. Amazing dining and breakfast experiences: The breakfast, included in our rate, was gourmet, generous, and authentic Mexican (or American if you like). The rooftop terrace restaurant Tezontle was casually elegant, breezy and cool, with amazing cocktails (their Mojito Santo is an experience!), friendly wait staff, and delicious menu that made us want to come back again and again. We dined there for 4 of our 8 evenings in Mexico City, it was so delicious, and the menu so varied. Highly recommend!

Nothing to do with the Hotel itself, but the traffic in the city is so intense, it was sometimes a long wait to get an Uber to arrive. Always give yourself lots of spare time! Also, the City is so big that no matter where you stay, historic center included, you will find yourself taking some fairly long taxi rides to get to other neighborhoods. Again, this would be true no matter where in CDMX you stay!

The hotel is fantastic, and the service was excellent. Such and authentic building.

Nothing actually, all was fantastic

It was a beautiful building with an excellent location. The breakfast was exceptional as was the rooftop restaurant. The staff were very helpful where nothing seemed to be an inconvenience.

Our room had no window, but that was down to our choice.

Charming old world atmosphere. Great location. Super friendly and helpful staff

Nothing to complain about.