The Central Station Hotel, Memphis

Great location for what we were doing.

Paying extra for parking and the parking was difficult to figure out how to get in and out of the parking lot.

Most things.

The room felt a bit neglected and could do with a bit of TLC

The location

Peeling paint. Somewhat uncomfortable bed.

Great place close to popular areas

NA

Location

Due to bar/club in hotel. music and people attending were very loud until early hours of the morning. Wish we could have enjoyed the space but it was packed.

The Manifest was a great guide. Loved the place and the people. Thank you for all

The overlook of Memphis skyline

The staff at that location are very unprofessional and lazy. The rooms were clean but too small and smelly. It wasn't worth the money for the stay.SMH

I loved the vibe and decor.

The ice machine was only on 1 floor.

Close to the train

⭐️ Unacceptable Front Desk Conduct – Avoid This Hotel We arrived at this hotel around midnight with a valid reservation through Booking.com. My husband initially attempted to check us in but was told he could not because the reservation was under my name. I then went to the desk myself and provided multiple valid forms of identification (passport, driver’s license, and credit card). Despite this, the front desk agent refused to check us in because my Booking.com account was under my maiden name, while my legal documents reflect my married name. Her demeanor was rude and dismissive from the start. At her direction, we contacted Booking.com. Booking.com updated the name on the reservation, yet the receptionist still refused to honor it, claiming she did not have access to the hotel’s email system until the morning to verify the change. She also refused to speak directly with Booking.com, even while they were actively attempting to contact the hotel. We were left sitting in the lobby for over an hour and 20 minutes after midnight, being told there was “nothing she could do.” When I requested a manager, I was told no one was available and that she was the only staff member on duty. Because of her refusal to accept valid identification and an updated reservation, we were forced to leave and book another hotel, where we were checked in immediately without issue. Approximately 20 minutes after we left, the same receptionist called to say she had spoken with her manager and that we could now check in — far too late. To make matters worse, we attempted for over 2½ weeks to contact the hotel’s general manager. We were repeatedly told they were unavailable and would call us back. They never did. I have used Booking.com for over 10 years, often with my maiden name while my legal documents reflect my married name. This has never been an issue at any other hotel. This was a complete failure in customer service, basic problem-solving, and professionalism.

The fact it's was good access to the train and all I had to do was come out of hotel and line up for the train and the rate for a night stay was excellent nothing everything was perfect

All great

All great

Superb location- all the best Memphis spots are within walking distance. The check in staff, security, and cleaning team were all extremely friendly and helpful. Our room was spotless and the bed was super comfy. Seriously no complaints from us. 10/10 experience. We’ll be back!

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The location was perfect to catch the Amtrak. And close to a lot of other historical sites. When I checked in both of the girls (didn't get their names )at the desk were absolutely great. I had a King Concourse room this room had the most amazing views. My jaw just dropped. The hotel is just very charming. If I ever stay in Memphis again, will definitely stay here.

Everything

Nice room. Large stylish hotel Staff were very helpful and friendly,especially in the bar area

Air conditioning so cold in the bar/eating area. Made it difficult to hang around. Even the staff said it was too cold. Not a nice area to walk to Beale street. Better to get a taxi

Fantastic location South Of Beale. Close enough to everything. I had 3 beautiful morning walks across Big River Crossing. Room was large and clean

Sadly the trolley was not working, and may not be for months+ Not the Hotels fault!

Location great for ongoing train

Noise from other rooms

Good location for Beale Street and a clean room. Nice decor in hotel. Bar area was nice too.

Room was a little snug - not much room to manoeuvre around the bed.

Cool and out of town slightly but works

Slightly corporate feel and clinical

The rooms were a good size and the bathrooms were spacious. The staff was friendly and the check in and out process were very easy.

Property in need of sprucing up and repair. Multiple elements not working like a confusing TV shut up lamps not affects to the wall properly, etc..

I got stuck in the lift , I was terrified

Facilities were good. Building was nicer than most newer hotels.

The Bartender on Sunday, should not have a job working with the public. Had the most I don’t care, attitude I’ve seen in years. The only turnoff of the whole stay. Front desk was awesome (really) dj on Sunday night was fantastic as well.

We needed a hotel that would allow a big dog, Central Station was perfect. Our golden even joined us in the bar.

Right at train station. Only about a 15 minute walk to Beale Street. Beds were good.

Room is small if you have quite a bit of luggage. Having the tv on the side wall was annoying if you like to watch tv from bed. First room we tried the heat wouldn’t come on plus we noticed the tv configuration so we switched to another room but the tv configuration was the same plus it was quite a bit smaller. Broken reading lamp but that may have just happened. All in all, I expected a little bit better considering this is a Hilton. It’s the most expensive hotel we’re staying at on this trip and we did get it because of an early train we had to catch, but I wouldn’t stay here again for that price.

Staff are golden. Very friendly & just brilliant.

Breakfast once morning took too long. Second day no complaints.

The room was modern, staff were friendly and the bar was really cool for a couple cocktails in the evening!

Nothing!!

The room was modern, spacious, clean and quiet. The location was good following a 7 hour train journey from New Orleans and easy to get to the Centre. The staff were very helpful- they arranged a taxi to take us downtown. Jay from DwnTwn Express (taxi) was great and very reliable

Unfortunately, the bar was very busy and loud with a live disco

I liked the breakfast and the hotel.

It was all good.

Great location, safe and walkable

TV didn't work very well

What breakfast?

Need an Illinois Central RR emblem in lobby. https://i.pinimg.com/originals/e5/dd/b2/e5ddb239fbabb864438df078ca1b1d25.jpg

Great place to stay

It was a very nice facility with updated amenities.

The rooms are extremely tiny. You couldn’t open the bar fridge door because it hit the bed. But it did have nice high ceilings so you don’t feel closed in. Just very cramped.

Stayed overnight at the hotel since our train got in late. The rooms were comfortable enough for a good night's rest. Right across street from places to eat.

The thermostat wouldn't stay at selected temperature. We would adjust it a couple degrees and after about 30 minutes it would reset.

Beautiful hotel Staff were amazing during my crisis BA had lost my luggage, staff advised me where to buy some spare clothing and gave me toiletries Breakfast was lovely

I couldn't get the phone in the room to work I couldn't close the black out curtains just would not work for me.

Lovely room and lovely staff!

Interesting and cool history of Memphis music/train station. It has a nice bar and the restaurant Bishop was outstanding. Nothing was wrong with the actual hotel or location.

The toilet ran intermittently all night and there was Kroger Keurig cups in our room. For over $300/night I expected a littler nicer coffee! Food at Bishop was so good, service was slow.

Great location! Nice staff. Cool old building

The property was very clean and manicured. The staff were very informative about hotel offerings, dining and bar times and specials.

Loacation

Coffee machine in room . Cannot get just not water for tea

Beautiful eclectic property with rich history. Each staff member we encountered were friendly, pleasant and always willing to assist. The restoration of entire facility is stunning!

Our mattress may need to be on schedule for replacement. An easy fix for more comfortable stay.

Room was nicely styled.

Bar was very loud when we arrived, couldn't actually hear the reception. Coffee machine was broken and wasn't replaced with a working one. Staff weren't great, not very friendly.

The atmosphere was good. The in room music was a nice touch.

The fridge in our room was broken. The lack of tub or microwave was a bit of a downer. Would have liked to have a vending machine somewhere in the building rather than having to order delivery.

Room and beds were beautiful and comfortable. Amazing location. Helpful staff. The curated playlist was a nice touch.

Parking was expensive and the price was not clearly stated in advance, that I could see.

Intriguing use of a train station. Modern classy. Felt high class. Nice staff, cool bar. Great location on South Main. Trolley stop.

Liked the atmosphere and the bar Good bar snacks and drinks - happy hour is fun Love the music in the room that plays whenever the dj is playing Beautiful and interesting building with great history Parking plentiful Helpful staff Comfy bed Great having laundry room Great location in the arts district, we walked downtown and to Beale St etc most days and easy to get the trolly all the way down Main street if you don't want to walk

View from room was limited but that didn't really matter

The beds were so comfortable- the whole place was just funky and cool

Staff was very friendly. The hotel was clean and quiet. Historical touches made you embrace pass times. Great location!

I DID NOT like paying for parking on hotel property. That was horrible to me. I couldn’t tell that paying provided any benefit to my family and I!

This is a superb hotel. The location feels a bit rundown and there's not too much close by, but the trolley runs straight to downtown and is a bonus. While the location is a bit shabby (but we never felt threatened, even when out very late) the hotel itself is a real gem. The rooms are quite small, but neat and very clean, the bar is wonderful and the attached restaurant top notch. Best of all, the train pulls up right outside - what a sight.

As I said, the room we had was pretty small, but functional, and, as tourists, we only went back to sleep.