River Inn of Harbor Town, Memphis

from the welcome at check in to our departure the service was given with a smile the location is excellent and the view from our room was great loved the top floor restaurant and enjoyed a glass of fuzz and a wonderful sunset

Elegant spacious room, really good blackout curtains, comfortable bed. On site restaurant with full cook to order breakfast. Lovely location in the river although Harbor Town doesn’t have much going on besides the park (which is great for walking, jogging, biking, picnicking, and enjoying the amazing scale model of the river). Short easy drive to downtown and neighborhoods.

No in-room coffee. Otherwise all amenities were there.

Excellent service

location, vibe

rooms could use some updating, there was a billing issue

Breakfast was fantastic. Hot coffee and delicious blueberry pancakes. Room was pretty with a lovely view of the river. Close to so many things within walking or a quick drive.

They treat you so well from check in to check out. Facilities, rooms & staff are wonderful. Their restaurant properties are fantastic, meals are soooo good. it was a perfect trip!

Customer service is the best.

Great location, clean, comfortable and great service. However, expensive for a Hotel that could use a renovation.

The rooms need to be updated

location was great. took a stroll along the Mississippi River

Room was lovely .Breakfast was wonderful. Short drive to Beale Street and the Orpheum theatre.

We stayed for our honeymoon night. The room was very cozy and enveloping. overall, a great stay!!!!

nothing

N/A

N/A

location

needed to be updated the bed was 2 small beds pushed together so hard to snuggle

Our stay was too short, but a highlight of a long road trip. Every person on the staff was outstanding. We loved our room, the food at Paulette's, a walk by the river.

What was not to like?

I loved the location. And the room was amazing. We had views of the River from every room in our suite. They brought us port wine and chocolates every evening. It was very nice. And they had good bath products. The shampoo, conditioner, soap, and shower gels were great. I have long hair and I always need extra shampoo and conditioner. Sometimes hotels don’t want to give me an extra shampoo and conditioner but they were very nice about it and they even brought it up to room which I appreciated. We also wanted a Diet Coke at one point. The hotel does not have vending machines so I called the Terrace restaurant and they came right over and delivered Diet Cokes to our room and they even brought us a refill which we did not ask for but it was nice that they did that anyway. The lady at the front desk was very nice. All of the cleaning staff where nice. All around just very nice people that anticipated our needs and did a great job.

My stay included breakfast every morning; however, the restaurants at the hotel changed the menus for Easter. I was not allowed to get regular breakfast food. Instead they were offering an abbreviated menu that did not include regular breakfast food (eggs, bacon, toast) and we were told no exceptions to the Easter menu. There was only one thing I could eat that was being offered and that was an appetizer for breakfast. I would have gone somewhere else for breakfast but we couldn’t find anything that was open that did not need prior reservations because of the holiday. Not the end of the world but it was annoying since I took the holiday into consideration when I was planning the trip so that I could ensure we were able to eat somewhere that day. Also, I have very bad allergies to down and asked in my booking request that there be no down pillows and bedding in the room. When we arrived, my husband always does a sweep of the room to check for down before I come in the room. Sure enough, three of the 6 pillows had down in them. He was able to remove the pillows and put them in a closet before I came in the room. The pillows did not touch my side of the bed so I was able to lay in the sheets without having to change them and I did not have an allergy attack. I would just suggest though that they make sure to pay special attention to allergy accommodation requests because allergies are no joke and can actually kill someone. I do carry an epipen for severe allergy attacks. To present date, I have never had to use the epipen for down reactions; however I do have several allergies that I have had to use it for. But hives, itching, swelling, watery eyes, and nasal symptoms are my normal reaction to down and that would not have been fun to experience on the trip and thankfully that did not happen but very easily could have. Overall, the hotel was very nice and I would definitely go back.

location luxurious service

literally outstandingI

Loved it all

Everything

The breakfast was exceptional good!

The champagne should been a whole bottle instead of a glass.

The breakfast included with the room was amazing. The staff was extremely friendly. My wife and I lived the location and the quiet and relaxing atmosphere.

The welcome drinks, the bathtub, the bed comfort, the pillows, the breakfast, & the cleanliness

Nothing

Location.

There was no hot water at the property. They did not let me know that until AFTER I checked in. If I had been notified I would have cancelled and stayed somewhere else. Very shady practice in my opinion! There was no apology or offer of a discount upon check out. So I paid $300 (including tax) for a place to sleep and a cold shower!!

The location was nice and the room was comfortable.

The front desk agent was rude and passive-aggressive and the hotel director condoned his behavior. His rude behavior felt racially motivated, and when I reported it, the hotel manager dismissed me. Would not recommend.

Everything was great at first.

I didnt like getn charged a week before my stay at a cheaper rate, only to get charged full price again at check in and full price again at departure. Nor the xtra 100 dollar dwn fee for incidentals. Not once did u not ask me 2 pay, tell me u were charging repeatedly, or even bothered to check to see if i paid or if it went through. When i called to tell u your receptionist was short and hung up like whatever. So thanks for ruining a birthday getaway. I know if i come back where im not staying.

Beautiful elegant room, great and safe location and friendly staff.

Although the rooms were beautiful and the location great, booking.com told us this would be a 5-star hotel and our experience did not live up to that. Our shower was dripping quite heavily, the breakfast had dirty dishes and extremely long waiting time, and the facilities and service in general did not live up to a 5-star. Shame, as we had higher expectations.