Big Cypress Lodge, Memphis

Everything

In the hotel room itself…it’s loud when people are in and out there room

Absolutely loved this hotel! It was such an amazing experience. Wish we could have stayed longer! The complimentary shuttle bus into town was brilliant.

No body wash in the shower was a minor inconvenience. But would definitely stay here again!

There were several things to do within the property! This was very essential because we have two active young kids! The scavenger hunt and activities kept them content and entertained. The fitness center was awesome! Best one I have seen yet at a hotel! Overall great experience and recommend staying there for a night!

Location - good to see the bass pro shop

Got charged parking fee when didn’t use the facility was told at the front desk we wouldn’t be charged to later find it on the bill

We really like the whole hotel, the lay out and the shuttle service was really handy

I have nothing bad to say

Excellent amenities and experience. Loved the extra large jetted tub. Comfortable and well decorated

A lot to do and great restraints to eat at if you don’t want to leave.

Pat attention to when you can check in… and keep in mind you have to pay to park there for the hotel stay. Plus the incceditial fee. Granted you can get the $ back… but it is an up front cost that needs to be mentioned!

It was so cool! From the moment we pulled in the valet was extremely nice, the luggage cart worker so nice, front desk lady so friendly, and then kept getting better and better. The bartender in the den was great, the morning waitress at walhbergers was outstanding, every worker through out the hotel and bass pro was above and beyond!

Everything was perfect!

Loved the room! We stayed in a standard room with 2 beds and it was amazing and more like a suite you would have in any other hotel. It was very clean, expensive but well worth every penny! The beds were comfy and the bathroom had fantastic shower and jetted tub. My kids loved everything!

The only thing I can say about the room I was not happy about was the bathroom didn’t have enough light over the sink for putting on makeup or enough light in the toilet area.

Very clean and comfortable. Room felt like you were in a personal cabin.

No complementary breakfast and couldn’t use the electric fireplace

Loved it

Nothing

Our big room and balcony! Calamari upstairs was the best!

A store with supplies such as shampoo… just things you might have forgotten and need would be nice.

Everything. A truly unique stay.
Sitting out on our balcony it was so calm and peaceful if you close your eyes you would think you were in the woods.

Nothing

The location and the amenities available. Restraints available. Shopping.

It says the rooms are sound proof. But not. At 2:00AM. the neighbors in 324 had their tvs volume as loud as it would go seems like. Kids were noisy. Sounded like they were building a house. I lost a couple hours sleep before they finally quieted down. I was actually fixing to call the front desk bout the time they did. It was that bad. I had a 6.5 hour drive home the next day so I really needed that sleep.

Unique hotel with great staff

None

Clean, smelled great and overall super nice. I love that you could shop, eat, bowl, and see the skyline all in one place. Kids loved the scavenger hunt and it entertained them for a while. It felt super safe, as well. They had bingo which was super cool too. The rooms were quiet, no car noise or anything. Just loved everything about it. We play volleyball in Memphis every year so we will be back.

Nothing I didn’t like.

Very unique! I loved the attention to detail with the theme. The Den for guests was the best part.

The lights in the store never dimmed- I felt they could have at least turned off the neon lights.

Beautiful large rooms. Amazing helpful staff had a great time will be back soon!!

Didn't have breakfast. The burger place by the bowling alley was not good. The server was not good. Food items we ordered didn't get provided, we had to ask where's the appetizer we ordered after our main food arrived. Quality of food not good and over priced. Ran out of every mixed drink we wanted so settled for water which was a big disappointment.

Quality of food. No help with luggage to room. No signage indicating where to check in at outside. Valet very laxadaisical. Need to stay open later on Sunday since we can't check in until 4pm.

Very friendly, helpful staff. Very clean and comfortable.

No microwave in the room. It was dark in some areas. Needed more light.

Very cool place. Being inside The Bass Pro shop and with all of the amazing decor is a brilliant experience.

Used dirty bed sheets left on floor of our room.

Very clean and the staff, extremely friendly, the amenities are a plus, so much to do and see. Kid friendly, pet friendly etc.. Breakfast buffet option was very nice.

The second elevator was out of commission. Making wait times long especially since there isn’t an “exclusive” guest like when making your way back down the observation deck.

It was clean and staffed.

Everything was exceptional.

The property was really tidy and well looked after, the rooms were very tidy and the organisation and cleanliness were top tier.


The quality of products in and around the room were also a very nice touch.

The food service provided at the “lookout” restaurant was very poor, the waiters people skills, time management & service skills were poor to say the least. We were given our main entree’s prior to being served our appetisers, and the waiters speaking / communication skills were very poor.


Additionally the gentleman whom checked us in “Trez” had poor communication skills as he was very quiet and misinformed us of our check in time which resulted in a delay during Checkin for ourselves.

The property was convenient having things to do located on property. We really did not have to venture off the property to find things to do.

The food was quite expensive for the type of foods we had at both Wahlburger Wild and The Lookout restaurant. The food was just okay.

The outdoor feeling but inside in a controlled environment.

How much walking is involved.

The location was good.

The parking was bad as they had plenty parking in front lot but you could not park there.

We loved everything there is to do on the property. The staff was friendly and accommodating.

I felt that the room could have been cleaner. Often found hair in the room.