The Crown Metropol Hotel, Melbourne

Pool and location Reception was good making our rooms close to each other- we had 3 rooms Spacious rooms

Didn’t have a microwave Lights too dim in toilet and bath No coffee machine/nespresso- but can still live! Crowded lifts- not all were working Wifi was too slow- grandkids couldn’t connect to play their games

How it’s in the crown complex.

Our room smelt like an ashtray upon arrival and throughout our stay!

Everthing

The greeting from reception was perfect. The room was great, the location was perfect

4 adults 2 mugs 4 adults 2 cups 4 adults 2 coffee bags 4 adults 2 sugars 4 adults 2 cups 4 adults 2 wine glasses Once booked staff should update room to visitors.

We felt comfortable in the room, and loved the pool.

The view was wasn’t great. I took my children for a special weekend in the city, but we were overlooking something that that looked like a blown up pile of dirt with random pieces of plaster and glass. People were walking on the streets and looking into the windows of our hotel and others above and below.

The pool area for the kids, beds were comfy, and location to crown, restaurants, etc...

The room was a great size with comfy beds, the pool is very large with a hot plunge pool as well. the location was perfect for my work as well as surrounding activities for entertaining.

the soap dispensers could be checked more frequently as the one in my room shower was empty, then whilst in the shower up in the male spa section was empty as well. the buffet breakfast was too expensive at $47 dollars.

Proximity to south bank

The desk hadn’t been wiped down, room was a little dirty.

Pool is excellent

Rooms are getting a bit dated

Nice,clean modern rooms

Nothing

Very nice facilities. Especially the pool area

We stayed 4 nights. Room wasn’t done until 5pm one day and not at all on another. Did not like dirty dishes left in passage for hours and hours.

Excellent location, clean rooms and helpful staff.

Beautiful rooms, very lovely staff, amazing pool..

The rooms need power points by the beds and options for brighter lights.

Everything. Stay often , love it.

Sometimes the pool can be overcrowded but ok

It was clean spacious and the bed was super comfortable.

Believe it or not, maps couldn’t find it and I got lost walking there several times.

Location was perfect for getting around and the crown has everything under one roof

Location

Couldn’t connect to Kayo no smart TV

Was nice

Not as nice as towers

Breakfast and room service was nice

When I checked in and I added breakfast for 2 mornings I was disappointed that I was charged for my 2 daughters who had just turned 12 in march, online it had stated 2-12 were classified as a child not Adults. So that was disappointing

The bed was very comfortable and the room was nice and dark making it easy to enjoy a sleep in.

Unfortunutly There was alot of noise comming from the hallway and from the water pipes. The shower pressure was not the best. The in room dinning would be better with more variety or all day breakfast option. The room only accomidates one chair to enjoy in room dinning. The bed needs more than two pillows on the bed.

For someone who has a bad back, the comfyness of the bed is very important, and the beds here are so comfortable! The buffet breakfast was also fantastic, probably the best I have had in a hotel. The staff were also amazing. Unfortunately I had a fall on way back to the room and one staff member on my floor came immediately and was very kind and caring and made sure I was okay and that I had everything I needed.

Only a couple of things were disappointing when it came to the room. On arrival, we went to make a hot drink and the tea had not been restocked from the previous guests. Plenty and coffee and sugar but no regular tea. Also in the shower, the body wash was extremely low when we arrived and on our last day, it was completely empty when we went to shower.

room service fast. pool was great. beds comfy, also staff extremely helpful

i couldnt figure out the aircon but that definitely couldve been user error.

We enjoyed our stay at the Crown, we have been there a few times.

Disappointed that they feel it’s fine to charge my credit card for car parking when we didn’t have a car. Still waiting for refund

Came for work purposes and was very convenient. The location was very good for the place we needed to get to the next day.

The only thing that was a bit questionable was an old sock under the bed that we found when getting ready to check out

all went well

i think the price for the room was a touch high

The views and everything was clean

I left my electric toothbrush and I havnt been contacted

The cost of breakfast was really quite expensive considering you had to buy coffee on top.

Extra price to enjoy a coffee at breakfast

Clean and close to tram.

Nothing

Location, restaurants, etc

Love the pool area on 27th floor and the buffet breakfast.

That there is little security at the lift area, which is directly adjacent to the Casino. An intoxicated man entered our lift on level 1 and tried to get off at the same floor as my daughter and I. It made us feel unsafe being two females with nobody else around.

bed and pillows super comfy, love the pool and spa area

shower corners need more scrubbing

Great location

No phone charging ports by the beds, the shower takes a long time to heat up and is not powerful

Crown is predictably comfortable and modern

The view was a bit disappointing, after paying more the city view. We looked over a car park

We arrived after the most awful day having our son have his leg amputated due to bone cancer. We had unfortunately had our pre-provided accommodation taken away from us on this awful day, so needed to find somewhere to stay (we do not live local to Melbourne). As this was a last minute booking, the room was well-priced and in a location we knew would offer easy access to food (we were exhausted), and a place to be comfortable and to feel safe and secure while we waited for middle-of-the-night news as to our son's well-being. Staff were lovely, check in was easy, room was beautifully clean, bed was comfortable to rest our bone-weary bodies

Not a thing.

The room was very spacious, with a great view. All staff, at various times, were friendly and helpful. The pool was great (apart from the overly strict life guards!).

Amenities

Parking is expensive

We loved the staff , the room also the views were amazing

We did not like the Buffett breakfast It was not value for money Also first Buffett we went to and things like eggs were not cooked fresh for yoy

Location , staff put us near our daughter family as equested

Upgraded room. Was very nice and great view of the city.

No toilet brush in the toilet. No biscuits to have with the tea or coffee. Otherwise no complaints.

Location for event

Easy to get around

Beds were comfortable, check in was quick and staff were lovely

Breakfast room service could have been better. There was no number to call to make changes to the meal or complain once received it, and no comment box when ordering to make any changes to the menu. The pool was full and there was not enough sun beds for the amount of people. I wanted to relax and watch the kids in the pool but there was no where to sit as the chairs/lounges were all taken.

Clean, spacious rooms, great views

After paying for $100 for two for a buffet breakfast (which is very expensive for what was on offer), I was disappointed to pay $8:50 on top for a coffee. I thought this should have been included in the price.

Beds were great, bathroom lovely good shower pressure, nice and clean

Room service was very over priced for what it was. Waste of money

Convenient and well appointed

Couldn’t find the TV remote control

Great staff

Not 4ply toilet roll

Location

Slow check in

Close to everything

The view from our room was a car park

Pool and the cleaness

The pillows

Location and easy to get to and from the city. Room was really spacious. Loved the adults only time at the pool. This should be made longer than the current 2hrs.

Booked a King city view room, but was given a low floor room with a view of a rooftop carpark and a freeway. Not as I expected and not the Melbourne City View I expected. Oh the pool in the afternoon, way too many kids screaming and running around. I got to the door and turned around and walked out. No consideration for other guests without children wanting a relaxing experience. Children should be restricted from using the pool from 5pm to 10pm. Giving adults more than the current 2hrs of adults only time.

The staff were really friendly, room was nice and clean. Service was really great!

The pillows were quite uncomfortable. Really flat and felt like we were sleeping on nothing. We did get additional pillows brought up which helped. Our room view was a concrete carpark which wasn't ideal, especially when someone was doing burnouts in the middle of the night, but that isn't the hotels fault and it was just for 1 night