The Crown Metropol Hotel, Melbourne

Nice facilities and very well located. Valet staff were exceptionally friendly and welcoming.

Stayed for 2 nights and room did not get serviced. Lady on check in desk was unfriendly.

Location and staff were very friendly.

Room wasn’t very clean - there was hair in the toilet on arrival, handprints on the windows, and quite a bit of dust inside the closet and around the beds. The TVs also need n upgrade.

Excellent location and room size, nice and comfy

Check out

The pool wasn’t clean, water was cloudy and there was lots of hair in it 🥴😟

I love how you can do lots of things in the one venue. Its a good place where adults can do their things and lots of things kids can do.

The Crown complex is extremely convenient. You really don't have to leave the property.

The lighting in the room is a little confusing. I didn't like that random people could use the elevators to each floor. For example, young boys were able to access the pool floor and they were not staying in the hotel.

Good overall stay lovely hotel in a great location.

The pool was not available due schedule maintenance……nothing on the website prior to booking or during checkin was mentioned. Schedule maintenance dictates a planned time to conduct maintenance.This would be useful information for guests prior to booking especially during school holidays . May I suggest if you are doing, “scheduled maintenance”, conduct this during the pool closure times in the late evening not during the morning after it’s open. This is a well established high standard hotel we were not expecting this. Pool staff advised us to walk to the other 2 Crown Hotels if we would like to use a pool. Fairly sure our room keys for the Metropol would not gain us lift access or pool/gym access in another hotel…..?

Convenience and service

The bed sheets, internet and closing of the pool too early.

Great location

Very dated

room was clean and within a very good location

that i have to pay to watch a movie . No drinking water supplied . i had to purchase from the mini bar

Excellent pool

Rooms feels a bit dated, tv very old no streaming or casting available, was a family trip so that was missed. Movies available to purchase for $19 each. Breakfast not included in the hotel but lots of options nearby

Location was good to be within the crown precinct. The room was quite large and the HVAC worked well.

Not quite 5 star, it’s starting to look a little tired. The spa area needs a good clean.

I liked the facilities.

I didn’t like I didn’t get a room facing the city We didn’t have soap, shampoo or conditioner in our room.

Good clean room ok veiw

Got double charged for parking had to to service desk to tell them took abit of time and then when we checked out left somthing in the room and they took well over 45mins for someone to get it for us so dont recommend leaving behind anything

Check-in process was easy and staff were pleasant.

Mr Hive breakfast was veeeeery limited and average. The fact in the bathroom you didn't really have privacy as one wall is exposed making use the toilet rather uncomfortable.

Wonderful big room with comfortable beds and a great shower. Well located to everything we wanted to do in Melbourne. Close to the action but not on top of the casino.

Nothing

Great location and room was clean.

The bathroom is really not a good setup for sharing with friends as it doesn’t feel private.

The room was clean and a comfy size. Great location.

N/A

The pool area, the view, comfy bed.

The central heating/cooling turned on and off loudly every 30 seconds or so all night. Caused us all disrupted sleep.

Twin room was fine for 2 adults and 2 children, weird bathroom configuration with no closing the bathroom off to the bedroom ??? so no real privacy in bathroom....Pool was so crowded I turned around and went back to room lots of kids/families

Everything

Location. Great 4 nights for my fathers 70th

I was charged for a Mini Bar when we did not use the mini bar. This indicates that the housekeeping was not checking the mini bar prior to our arrival and l got a charge on my invoice.

Perfect location, easy access to the City, the Convention centre and Southbank, Casino and Restaurants. We had the twin room, good size room with a view to the bay and the river.

Because I was using a debit card, the hotel took a $200 deposit which they hold, the deposit they said wont be refunded for between 3 and 5 business days. For this day and age I feel its pretty poor that a hotel chain such as Crown Metropol to hold onto my money for that period of time.. I havent had that occur for a very long time. The beds were firm and the pillows were a memory type medium pillow, all 4 pillows on the beds were exacrly the same. I also used the Valet parking, I didnt realise it was going to cost me $70 per night, my own fault for not checking so this was just a dissapointing extra cost I didnt think about.

Clean room great location

Guest services took too long to answer

Good location, great size room, comfy bed

Value for money, room was a little outdated for the price of it

Beautiful and clean and great location.

Nothing

It’s located conveniently, and the rooms are nice.

The staff are nice, but there are far too few of them and you can expect delays of over an hour for housekeeping or room service requests

Everything

The property was great, however the check in process seemed arduous. I completed the online check in as prompted, however upon arrival I was required to go through the entire process again in person, which made the online check in feel unnecessary and a waste of time. I then had to complete a second in person check in to add my husband’s credit card details, despite this being the original card on file, effectively repeating the process a third time! The staff were kind and professional throughout, but the multiple, lengthy check ins felt excessive and could be streamlined for a much smoother experience.

Breakfast was excellent

My grandkids were with me and they loved the pool and breakfast

Had to ask for milk as none provided Shampoo/conditioner containers were empty

Everything

Nothing

beds are amazing, rooms are always immaculate, pool is amazing and the staff are always super helpful

no in room price list for mini bar

location and view.

The style was comfortable

The pool was full of kids

Pre-check in great, staff very friendly and helpful on arrival. Valet parking smooth, comfortable beds and great location. Considering my negative comments below, to be fair to the staff on duty - they had no issues assisting us before 3pm.

I called the hotel in advance to see if we could use the facilities before 3pm check in - I got a prickly staff member with an unhelpful response ('that's up to the duty manager on charge and whether you want to take that risk' - insert eye roll... Can the kids use the pool before 3pm or not?). Luxe double room could do with a bath - very standard room for the price.

Good location and great price. Need more gluten free and vegan options

More vegan and gluten free options

Location

Customer service booking was ordinary. Everything seems to be a problem from trying to get two beds in a room, to room service dinner (slow), to getting your car up from valet. Charging extra for a coffee at breakfast when you’re paying $1200 a night is so stingy. So many better five star hotels in Melb with superior friendly service.

The room was really spacious and the hotel is in a fantastic location. Really comfortable. The check in and check out process made it really easy! We would definitely stay here again next time we are in Melbourne.

Comfortable bed and great room service coffee

Nothing

A lovely size room

We were disappointed that we didn’t receive a bottle of wine

Loved the location, loved the pool, loved the bed, loved the food

It felt like we were just a number, not a valid guest. We advise it was our anniversary, we didn't even get a happy anniversary, or even a cheap bottle of wine or even a note saying happy anniversary on it like you do everywhere else,we did request if you can do a little something on the time of the booking so was a little disappointing.

Great location friendly staff clean and comfortable.loved the pool area

If I could think of something I believe the pillows were too fluffy and my head felt flat and the pillow was covering my face

Convenience and staff were lovely

Bathroom, toilet could have a new seat

Very convenient and was able to check in early

Lots of people on drugs being a pest

Bed comfy. Location great

pillows bit soft

Loved the comfy beds and kids loved the pool!

We loved the room size

The pillows were not very comfortable

The room

The phone microphone going on

The beds are extremely comfortable

Have to pay to stream movies