The Crown Metropol Hotel, Melbourne

Close to amenities

NA

Location and undercover access to amenities

Rooms are not up to the expectations from Crown. (Particularly comparing with Crown Tower) Staff did their best to offer me 3 different rooms in my 2-night stay which I appreciate, however, none of them turn out to meet the expectations. Pool and breakfast areas are not suitable and not clean for busy times, and we tried to avoid those areas as much as we could.

The breakfast Buffett was very poor. All of the hot dishes including the eggs etc were lukewarm or cold.

Location

Needed more adult only time in the pool

More pillows

Great clean and spacious room. Arrived at 10.30am to drop off my bag and I was offered an early check in straight away, which made my day much easier.

Great location. Nice big rooms.

Didn’t get a turn down service first 2 days of the stay. Had to ask for fresh towels. Took 7 hours.

Very Clean

I think the mini bar is expensive and getting charged for a bottle of water is disappointing as all places I have stayed at water is complementary. Spending two nights here for our anniversary and not even anything complementary to say thank you and making our anniversary special

The crown Metropol never disappoints. The pool, staff and breakfast always awesome.

It was a bit expensive as it was NYE, you didn’t get some of the usual things at a decent price like valet parking they were charging $70

Location, size of room, friendly helpfully staff.

Pool very busy

Location

Parking was difficult as facility was full

It’s right in the central

Na

Location and luxury

Expensive breakfast for family of five

Beds were comfy

Floor didn’t seem vacuumed and air con didn’t work well

Everything

Nothing

room was as it is, mentioned as on their website.. we really loved staying at there!

No free water no welcome fruit or chocolates late

Location

Bed was to hard

Position

Breakfast

Comfortable room and nice pool & other facilities

I had to ring guest services every day to get my room cleaned despite having the Blu light switch on. The 16th floor ( where my room was) had tissue like paper on the carpet near the lifts which were not vacuumed for the 3 nights we stayed.

Very clean and comfortable

Shower pressure wasn’t very strong. Also no power points next to the bed was annoying

Location and room cleanliness

Chlorine in the pool removed all colour from both my kids swimmers. I had to throw them out after visiting the crown and them swimming in the pool there

The pool was excellent for us, our children and grandchildren. We had a ball at the pool and the presence of Life Guards always instills great confidence in the running of a pool. The young lady Life Guard ( I apologise I don't remember her name but she has been there for 3 years and came from Irymple near Mildura) was such a professional at her job moving around and fully focused on ensuring everyone was safe and secure in or near the water.

I always like a cooler room than the airconditioning system offered but I survived. My wife didn't have an issue with the aircon.

I got upgraded The best hotel room I’ve ever stayed in and I’ve stayed in hundreds over the years

Nothing

Very comfortable and clean. Accommodated my request for earlier arrival

Aircon was just a bit noisy/rattle.

Could not communicate with the cleaners. They didn’t understand what I was trying to tell them!

I love the fragrance of the building, gives a luxe atmosphere especially on arrival. The staff are great and we enjoy the location too.

It's lacking the Wow factor! Getting very tired. We have been staying at Metropol for years, and have noticed over time the stripped back comfort, from the extra pillows on the bed to the decorative cushions on the sofa and bed, no stationary, or magazines to relax and enjoy, the little touches that gave it a special feel. The breaky is over priced to the point we no longer have it anymore.

The location is great and everything within the vicinity is perfect, don’t even need to get out of the building. Love the convenience of this.

The room didn’t have Netflix or streaming option. And any movie offered required payment. No complimentary bottled water was offered in the hotel room. Everything else was perfect.

I couldn’t stream the connect my phone to the tv to stream my apps/youtube. I was told the tv didn’t have the software needed to connect my phone and watch it on the tv. Previously I never had that problem . Beside that , the stay was nice, no problems

Comfy bed, spacious room, lovely amenities, easy access to Southbank for dinner and our show. Ideal for what we wanted.

Pillows were too soft, it if that’s the worst I have to deal with so be it.

The room was very clean staff were friendly

I was on the 26th floor just below the gym so it was very noisy

Location

The pool was a great size with great views. Easy access into crown facilities and close to trams for access into the CBD. The room was in very good condition and was very spacious.

The pool was overflowing with kids which made it harder to enjoy. Although it has great access to many of Melbourne's attractions it is a long walk if that's how you like to enjoy the city.

Room was spacious. Loved the full length windows, loads of natural light. The gym and pool were great as well. Overall good experience.

The view from our room was depressing, overlooked an overgrown parking lot. Also, the bathroom doors (glass doors for the shower and toilet) are translucent to the point where you can make our more than a silhouette. Not great when sharing with friends. Not a major problem, just that you can't use the vanity if your friend is taking a shower. The room service was meh. I specifically asked for enough robes for 3 adults, the booking was for 3 and during check-in I reminded front desk. Still had to wait for an hour to get one.

The bed was really comfy and the room was big

The shower was low pressure and small poor shower head, the room temp was too warm and didnt decrease even after putting dial down to 18 even after a day

Great location, comfortable beds, reception staff and value for money

Pool was so busy but it was a holiday so to be expected

Location and cleanliness

Over priced

Buffet breakfast Location of hotel Size of hotel Swimming pool Views

Bathrooms could have been cleaner. Mould present in small areas. Extra pillows in the room would have been good. Activities for celebrations eg// Christmas carols/family Christmas activities would have been fun

To us the carpet in the room was clean and the lounge in the room seriously needs replacing. It’s lost its shape so looks ugly and quite stained. Also the room was too warm for us, changing the temp dial did nothing.

the bed was comfortable and the location was fantastic. The staff were so helpful, kind and caring.

The only thing was that the bathroom did not have a wall that completely closed off the bathroom from the main room, so that was not the best.

Great location and views

No balcony

room, pool, location

parking fee

Good location, great amenities with everything you need on site

Comfy room, great location, breakfast was good with plenty of options. Check in and check out very easy with option of valet parking or easy access to the hotel from the standard car park.

Nothing.

Location

Expensive with average service. Room not clean. Part of roof missing. Hairdryer poor condition. No explanation of hotel eg breakfast, dinner etc. very busy with lots of delays for valet parking and check in

Room set up

Bathroom tiles need cleaning

Connection to main section of Crown Casino & Southbank

Hotel policy on making up rooms

Variety

The pool is amazing