The Lowry Hotel, Manchester

We received a warm welcome. Our cases were taken to the room. The room was lovely and spacious and bed very comfortable. Very good service in the Restaurant on Saturday evening and the food was excellent. The Staff at breakfast were very pleasant and there was a great choice of fruit and pastries, as well as buffet English Breakfast and a la carte! My omelette was delicious. Nothing was too much trouble.

I love the ambience of the bar and lounge area and it was exactly as I remembered it from a few years ago, as I was hoping it would be... The furnishings are slightly jaded, but a refurb should definitely keep the same feel. Just some of the fabrics have faded a little with time. The car park was very expensive, even for Hotel guests.

Told them it was our anniversary. Received a complimentary card and chocolates which was a lovely touch

Great size room, overlooking the river. Newly refurbished. This is my favourite hotel in Manchester.

nothing

Location is exactly what I wanted and the cleanliness and quality of the room and hotel generally is very good

Nothing to dislike about this property

The hotel was immaculate and we were provided a complimentary room upgrade upon arrival which was a great surprise given the nature and timing of the trip.

Would nice if the hotel had let us know the bridge to town was under repair

The service and views

Nothing

The location was excellent for city centre but in a quieter area so no external noise. Facilities were great , especially the spa which was excellent. Staff were attentive and helpful. Room was spacious, very clean and well appointed. Parking onsite which was very helpful, albeit it a little expensive.

Very comfortable stylish room. Pet friendly and nice staff

That I had to pay a refundable deposit

We had a lovely overnight stay here. The room was huge, with plenty of space to move around and relax. The large table was ideal for the laptop, slippers and robes are included, and the TV included all the Sky channels, including Sky Sports. Heating worked very quickly too. The staff at check-in were very nice and easy to talk to.

Breakfast was very expensive so we opted to go elsewhere. For a 5-star hotel you'd expect there to be some extra complimentary things in the room, but there was only tea and coffee. Parking is a bit pricey but it's convenient.

Very central and good

The air conditioning system on heating was not enough , the strength of the water if the shower is not so high

Absolutely stunning hotel! Lovely large rooms with the most comfortable bed I’ve ever slept in!

Nothing, we liked it all.

lovely room staff and service

the breakfast room was very busy and we waited 20 minutes to get seated

Everything

Parking

Very nice staff and rooms

Parking is expensive and they don’t make it clear that the codes change every day

Just a room only booking but was given a free upgrade into a lovely room. The hotel is where it is so not the most wonderful location but its excellent staff and facilities make up for that. A great night's stay!

Car park could have been cheaper for guests.

The breakfast was amazing as was the afternoon tea

Everything was fabulous

The staff were all really friendly and the hotel is in a great location. The breakfast was fab! We would definitely stay again.

The mattress was too soft and the pillows could do with an upgrade as they had seen better days. The shower wasn’t the most powerful.

Great location staff were polite helpful and friendly.

Beautiful Hotel

Huge, clean, lovely rooms. Great breakfast. Always a great experience to stay at The Lowry.

I’m a regular guest at The Lowry and without doubt this is the best hotel in Manchester Vicky, the General Manager and the Management team are always on hand 24/7 to assist and deliver 5 star service I have great pleasure in writing this review to thank the Lowry team for their continued service levels Well Done Team Lowry we cannot recommend you enough Looking forward to our next visit already

Excellent location . The staff were really welcoming and couldn’t have been more helpful . Secure parking . Our room was very comfortable and the breakfast offering was good

We stayed on a Monday night in December so the restaurant was not open in the evening

Comfy, clean and very helpful and attentive service.

Nothing

Location, helpful staff. Clean and modern

N/A

Rooms are very spacious Breakfast was delicious and plentiful

The bridge was closed albeit no fault of the hotel. There was a short walk around the bridge onto Deansgate.

The most amazing hotel with the most amazing staff I have travelled the world and this will always be my favourite hotel. Me and my daughter are neurodivergent and they always go above and beyond to make sure we are comfortable everyone of the staff that work there take time out to speak to you as a person not as customer and super friendly.

It was modern and clean. The rooms were lovely and spacious.

No entertainment at all in the hotel.

Lovely hotel rooms - comfy bed and facilities. Great location for our needs.

Table service in the bar was not good. Unable to order from the bar so reliant on table service which was poor due to one/two at the most serving. We waited for 20 min plus before anyone came to our table. The drinks were great but slow. Staff working were great just not enough of them.

Good

Spacious clean room and bathroom.

Rooms feeling a little dated now

Clean spacious room and bathroom.

Rooms starting to feel a little dated.

Always love it here, gorgeous hotel!

The only thing it’s missing is a full spa area (pool, sauna, steam room, jacuzzi)

Room was lovely, staff are amazing but the breakfast is second to none

Perfect location. Great rooms. Great value for money

Nothing

Great location. Excellent and Friendly staff. Clean, spacious room. Quiet and peaceful, no outside noise, which is great for a city centre hotel.

Expensive parking. £32 a night!. Already paying a premium to stay at the hotel, so to charge that much for parking is taking a liberty. Bed was too soft for our liking, we prefer firm mattresses. Also the shower was very disappointing, big shower head, and a trickle of water. I was looking forward to a powerful shower.

Very nice property very clean, and up to date design. Staff were amazing. Room was great Parking was secure

We were happy with everything- if I was being picky the river view wasn’t amazing-

Very Friendly snd helpful doorman

Didn’t eat as couldn’t find the information . Tv menu not the easiest to find that plus the costs of the chargeable items in the room

1. Professional, friendly and welcoming staff 2. Efficient service and clean room

1. Rice I ate at dinner was packet, microwave rice 2. Better selection of pillows ( I personally found them to soft and not supportive)

Very welcoming on arrival, nice room, good value for money. Great location

The staff were excellent and especially the young concierge man. I was walking up to the hotel, in the pouring rain, carrying a large number of bags (Christmas shopping) and he came outside getting himself wet and took all the bags of me and brought them to my room . What exceptional service. The front of house staff accommodated me to have earlier check-in and the manager was so helpful. I cannot fault this hotel

Nothing

The staff in the bar are very friendly, took time out to chat, while serving 👍

Comfy bed, nice shower etc. even changed coffee machine when told the coffee provided for first machine was terrible. Great location - 6 minute walk to city centre. Plenty of bottled water available in room. Bar was nice as were staff. Restaurant was good except that on a Sunday evening, last order is at 20:30 which we found odd for a 5 star city centre hotel.

Was not impressed with watered down shower gel !! Seemed like someone trying to save money in a cheap way. Restaurant was good except that on a Sunday evening, last order is at 20:30 which we found odd for a 5 star city centre hotel.

Lovely as usual and the Christmas decorations are beautiful

Nothing - other than the Hollandaise sauce on my breakfast was luke warm.

The location and the size of the room.

The warning alert, a false alarm, hit only once.

Stayed lots of times n was looking a bit tired in places but has had a face lift n looked lovely

Bit pricey

Superb location excellent staff and so helpful Still a class hotel

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Breakfast was excellent with plenty of choices. Room was super clean. Bed was really comfortable. Special thanks to Joe for help on arrival he went beyond being helpful.

Nothing.

Lovely bar area and spacious rooms.

The Bed was huge and super comfy. Room was really big and relaxing. Nice quiet location and not far from shops and bars. Staff were super nice, offered to carry bags to room but we only had one bag. Parking very safe too.

No draft larger or beer at bar