Finca Serena Hotel, Mallorca

The decor, ambience, staff, food, views - everything. It was above and beyond what we expected for our mini-moon. We can't wait to go back!

Nothing

Staff very friendly and helpful, food excellent

amazing place to switch off and connect to nature

Very tastefully done , staff are great, the rooms are equipped very well

Charming staff, beautiful location, gorgeous estate, outstanding rooms with lovely decor, food exceptional, delicious local wines, spa and bikes also great, running the estate trails good exercise too

Absolutely loved it. Beautiful hotel, amazing views and helpful staff especially the front desk staff. Some of the wait staff were quite new but still very helpful and friendly. We really enjoyed the food too. Would highly recommend.

It’s absolutely heaven on Earth! So quiet and serene definitely the place to go for a couple nights in the middle of nowhere and the food was divine

The air con wasn’t working in our room but they accompanied us and upgraded us !

From the moment we set foot on the property we were in awe of the location and the natural surrounding beauty. We loved how intimate and cosy the property was, and felt at home straight away. The interiors and grounds are stunning - every room is picturesque. Offering complimentary yoga sessions was a huge bonus in my eyes and really emphasised a retreat style experience. Incredible breakfast and dinner setting- we didn’t want to leave!

Beautiful property. Rooms stunning, nice gym and great restaurant.

No bar. Staff didn’t follow up on some booking requests. Limited service around the pool area.

Breakfast was nice and a lovely setting

Inattentative staff, our room was average, rusty patio setting

This hotel is beautifully furnished but nowhere near a 5 stars hotel. Laura is a helpful and seems to be the only person onsite who understand what a 5 star hotel is. She agreed the service provided was poor and offered us a massage to make up for the constant bad experience.

- staff to customer ratio is poor and most of the staff is young and not well trained - noise isolation is poor (e.g when going to the toilet in the middle of the night I could hear my neighbours talk in their bed) - When ordering room service they forgot half of the order - Claimed it's difficult to cope because they're a small hotel with only 25 rooms but then nothing is personnalise (i.e. travelled with my sister but in the room they still put a pair of men & women's flip flop, they ask you for your room number each time and don't know your name) - Lack of Pergola to cover the cars when it's 40 degrees outside - They have an app but if you want to know about the dinner menu, you have to come to reception to see it (why develop IT capabilities if you can't update?) - Asked to book restaurants (they're mostly unable to recommend anything else than the onsite restaurant) and they said "sorry they don't pick up the phone" and didn't recommend and alternative. - there's a shop (I guess it's a criteria to be a 5 stars hotel) but it sells 3 items of yoga and there's no one working in the shop -All in all it looks like they 'googled' criteria to be 5 stars and knew when the review was

There is no doubt about it. This hotel is stunning. from the drive from the airport to the windy road to the gate and up into the car park, it’s all beautiful. The room itself was fantastic, an outside terrace and a spacious room (though a little tired in places) was all very comfortable. The AC not as powerful as I would have hoped given the 38 degree heat, but with the curtains closed we managed to keep the room cool. The gardens are beautiful and there are lots of walks to do taking you through the vineyards and olive groves. The swimming pool a perfect temperature and the beds exceptionally comfortable.

This hotel for me doesn’t hit 5* and is certainly not what you would expect from the price tag. Attention to details really missing. Sometimes our room wasn’t cleaned until 3/4pm. No pool staff for drinks until 12pm. No personalisation from the staff and to be honest, I have eaten better food… which is a shame as this was meant to be a gastronomic experience. The biggest thing for me was lack of consistency. One day a good breakfast, the next it was inedible. It became very obvious that at full capacity staff couldn’t cope. The gym also very disappointing…. very few weights, the AC no where near good enough to sustain working out in and it was small and very cramped.

pretty grounds and lobby area was very beautiful