Protur Naisa Palma, Mallorca

This is one of the best hotels I have ever stayed at while travelling abroad. First of all, about the staff, they were absolutely perfect, kind and helpful. I personally want to thank Abril who did her best to help us with everything we needed, from things about our reservation to tips about Palma. Secondly, the place is clean and tidy. The rooms are very modern, warm and cozy. The beds were nice and we could sleep well, although I wasn't a big fan of the pillows. I would suggest a normal size pillow. The bathroom also had a nice design, although it could be a little awkward as you could see part of the body of the one that has a shower from outside the bathroom. The location is very nice, and even though it wasn't in the heart of the town centre, it was in walking distance from everything. The breakfast was great, very rich and tasty with a wide variety and even had gluten free and vegetarian/vegan options. The price of the hotel connects well with what it offers! We didn't use the rooftop pool but we visited it and it seems lovely! If I ever stay in Palma I will choose to stay here again and I recommend it to everyone.

The only negative thing was that the room we stayed in had an interior door connected to the room next to ours, which was locked. It was not an issue of safety but we could hear the people living next door. They were mostly quiet so we didn't mind but it could be potentially a problem if more noisy residents lived next door!

Great location - quiet and at the same time central neighbourhood; Excellent service; Modern and spacious room; Breakfast with a lot of healthy options, local products and fruits;

There’s no such thing

Great location, delicious breakfasts with a wide selection of options, including for people with allergies, and wonderful staff. The heated rooftop pool was a big advantage, and the room itself was spacious and very clean. Parking was also available.

The only downside was the poor soundproofing from the hallway side - conversations from other guests late at night were quite audible and made it a bit harder to fall asleep. Other than that, I have no complaints and overall I highly recommend this hotel.

Good room - but could have done with more hanging space for towels and bathrobes. Very comfortable bed. Housekeeping staff were very good too. Reception and restaurant staff were helpful and friendly.

Breakfast was a bit average. The "hot" options were luke warm at best and there could have been a better selection of fruit and heathy stuff.

Our room was fine. Breakfast could have been better, cooked breakfast not always hot! Good location.

Fantastic staff members, clean rooms and facilities. Stylish and comfortable hotel

Loved everything about the hotel

Clean, modern and very friendly staff.

Nothing!

We found this to be half the price of some other hotels in Palma. It was lovely location too and a really nice restaurant street up around the corner. The hotel was clean, modern, lovely indoor pool & sauna. Rooftop pool was perfect for the sunny days too.

The pillows were a little strange on the bed.

+ new hotel + Clean + no noise on the corridors, you can sleep + Super comfortable bed + Egyptian cotton bedding, omg, so soft! + Friendly employees + Nice design of the rooms and the hotel + Good pillows + Nice cosmetics + Great shower + Great location, 10 minutes walk to the center + Restaurants everywhere around the hotel + Safe street, police next door

- Breakfast area was very noisy and very small part os designed for where the food can be placed, so it becames crowded and you have to wait to grab some food. Also the choice of food is not massive. All basic things but nothing special. - The back side view is not great but the design of the windows and blinds makes up for it, so it was not a problem for me.

Love this hotel - always my first choice for a business trip to Palma. Clean, quiet (even when fully booked!) and excellent staff

Great location, modern hotel, super breakfasts

Everything was perfect

Loved the location. Friendly staff, breakfast amazing. Comfortable rooms.

Nothing.

Location Helpful friendly staff Ambience Breakfast

Reported refrigerator broken They said they fixed it. Never got cold Water temperature in shower never stable

Very friendly, helpful staff, very nice facilities, great breakfasts.

Nothing

Elegant modern hotel with spacious nicely designed rooms in a very decent location close enough to everything, yet away from tourist spots

Spa is a bit too small and modest

Great location, fab rooms and lovely staff. The pool area was wonderful after a day exploring. Location was great for key areas and lots of restaurants and lovely squares for drinks

Absolutely nothing it was perfect

Great location near the city centre. Very clean and well-appointed. Pleasant staff. Storage for bikes and left luggage facility post-check out was very helpful. Great range of breakfast options.

Nothing really.

Modern, rooftop pool, staff.

No bar service by the pool

Fabulous hotel, great location 👌 spotlessly clean and great breakfast.

Great location close to shops, restaurants, the cathedral and marina yet on a quiet street.

Nothing

All the staff were lovely facilities were great had a fantastic stay

Literally everything! Wonderful location, staff, price, rooms, cleanliness. A different class!

Nothing at all!

How clean it was

The rooms . The staff everything

First day I was skeptical, why this place was rated so high. It didn't even have room service. but over the days, the staff and hotel changed my view. Didn't face any issues at all. Place is next to the police station and walking distance from the shopping areas. grocery across the street. Didn't face any issues at all.

For the price/value, it's a basic stay hotel.

Location Cleanliness Staff friendly Great facilities

Nothing

Great location, very convenient for exploring old Palma on foot. Wonderful rooftop bar surrounded by nice trees, good breakfast with a section of delicious local products, lovely rooms, very clean.

Nothing I can think of

We loved the generous quality breakfast, lovely rooftop area with pool to enjoy the sun and the very attentive staff who were extremely keen to help in any way to enjoy our stay.

Everything was great!

Great location and good room sizes. Very convenient for everything you want to do in Palma and 30 mins from the airport via bus and including a 3 minute walk from the bus stop. Breakfast was excellent and the staff were really attentive. Spa and rooftop is excellent and perfect for a tan

The rooms can get very steamy and a little bit musty over a few days staying in the same room when you have a shower as there isn’t a fan in the bathroom. This however is minor and everything is excellent

Superb location in a quiet area. Welcoming and attentive staff. Cleanliness and modern room decor. Facilities on offer like the spa and top floor pool and lounging area. Variety of choice for breakfast.

Not much to dislike in my opinion. Would have appreciated a daily complimentary bottle of water.

The facilities and hotel itself were beautiful. Modern and very chic decor. Breakfast was varied and always plentiful. The location was ideal, 15 minutes walk to everywhere but tucked away from the hustle and noise.

The rooftop bar wasn't open so when by the pool, had to get dressed to go to the ground floor for refreshments

All staff professional , knowledgeable and friendly! Excellent room and enjoyed spa .

Nothing !

We had an amazing time super clean great location lovely staff Gym with all you need and breakfast with a lot to choose from, we recommend 100% and would love to come back

Beautiful hotel just a 5 minute walk from the old town. Our room was very spacious and clean, with a large comfy bed. It was amazing having access to the spa during the stay. We also used the massage service too which was a wonderful end to our trip. Breakfast had a enormous choice of food and changed daily. Staff were very friendly and approachable. Brilliant location for getting on/off the airport drop off route. We would highly recommend for a long weekend to explore Palma.

Everything was perfect.

Clean , friendly and perfect location .

Nothing we loved everything,

Friendly, helpful staff & beautiful decor

Nothing

Staff where very helpful and friendly, location was perfect to everything

Nothing

Vert relaxed

Nothing

We loved everything about the Protur Naisa - modern, clean and comfortable! Excellent staff who were helpful and kind. Great pool on the roof, as well as an indoor pool, sauna and steam room - lovely locations to relax after a day of sightseeing. The breakfast was exceptional and delicious.

Nothing.

Super clean , warm welcome, spa a great bonus

No food available in the evening but think it was due to the local bank holiday

Very comfortable room. Excellent breakfast. Good location. 10 min walk to historic centre.

No room service

good breakfast, very kind staff, super location

Reception staff helpful and friendly. Loved both spa areas.

No evening meal service Mini bar empty No vending/ snack machines as advertised

all

check in time advertised 2:00pm. Informed upon arrival that room will be ready after 3:00pm.

Staff was wonderful! Lilia helped me with restaurant information directions ideas on rainy days selecting spa services! She was great! The location was great for seeing the various tourist locations and the city. I wouldn’t recommend it for someone who wanted a beach vacation because it’s a little further from the actual beaches. Everything was very clean the pool on the roof while I didn’t use it. I did go up. There was nice and warm even though the air was cold. There’s a pool inside as well. Small but nice. The spa was good. I’m not a gym person, but it looked pretty well equipped.

I didn’t like the rugs in the rooms. They were kind of like a woven plastic and they felt weird on my feet. I didn’t like the rugs.

Super modern, very clean, lovely staff, amazing breakfast spread, great little spa/gym area. Can't fault it for the price we paid

Would have been great if the smart TV in the room had access to apps like Netflix to log into as we only found a couple of English channels playing rubbish!

Modern and stylish hotel, very quiet and relaxing stay. Great selection for breakfast

Beautiful place, near city center, neat and cosy

I would not have another massage there

The location was excellent and the staff anymore excellent.

Modern and welcoming with an incredible breakfast selection

Location facilities and staff

Nothing

Convenient yet quiet location