Urso Hotel & Spa, Madrid

What an incredible hotel. Superb. Wholeheartedly recommend it and absolutely nothing to fault!

Nothing.

great location with beautiful design. good value for moneys

Location staff comfort and quality silence and cleanliness of room

Everything

Nothing

Urso Hotel is my favorite place to stay in Madrid. Excellent location, comfortable room, polite staff, very nice music at the lobby area! I really recommend it!

all excellent

Location. Bar was good. Room was decent size and very clean.

Doesn’t have a pool ( knew that of course but was a downside). Lighting in bathroom poor and shower arrangement caused leakage to floor. Biggest disappointment was the restaurant. Only went last night as had an early flight next day. Was truly not good.

beautiful ambience, smell of lilies upon entry, pool was wonderful, location perfect with access to many restaurants and stores, staff were attentive and friendly - loved it!

Understated luxury

There seemed to be an issue with the toilet in my room. The morning I was leaving it would not flush. Again, I believe the issue was there before I arrived.

Booked a Tuktuk for a city tour and it was great particularly the driver he was very knowledgeable and much fun

Quiet location whilst close to most attractions. Very comfortable suite with terrace. Very friendly & helpful staff. Great breakfast.

Would have welcomed tea facilities in addition to the coffee.

Gorgeous room, friendly staff, and impeccable service - they brought water and chocolates/candies every day. Super clean, wonderful amenities; they all spoke English very well. Breakfast was fantastic.

The Staff & Spa area were exceptional :)

Room could have been a little bigger but that is being critical...

room was nice and spacious.

Fitness center/ gym could be a lot better

Staff is extremly friendly, from concierge to cleaning, everyone ! Very elegant hotel, good daily cleaning. Mini Spa but also very elegant.

Buffet for breakfast is okay but pretty expensive (33€)

Amazing location, beautiful hotel with stunning rooms and lovely little touches. Great staff, so helpful and kind. Like the welcome drink too.

The spa was beautiful but too cold for my liking. I didn’t spend as much time as I usually do in spa facilities here because I felt cold!

design & cleanliness

staff at breakfast

the most amazing staff I have ever encountered

beautiful rooms great location

no outside space

amazing design and lovely small touches

shame that it didn’t have an outdoor or rooftop space for sunny weather

The hotel is very nice and beautiful. Very friendly personnel, nice lobby, great breakfast. The location is great, possible to get anywhere on foot.

the location and spa. helpful staff.

drinks expensive in the bar. no outdoor area to sit unless you are in a room with terrace,

Spa included. The location. The design. The staff. The food.

This is only to be very particular! We loved our stay. We found it difficult to keep asking for enough filtered drinking water and ordering so much bottled water from room service was not ideal. The beds were absolutely fine, but softer would be more comfortable. And this is just dreaming - but with all the space available in the spa area, it would be so incredible if you could add an infrared sauna.

Perfect hotel, this truly reflects their reputation.

Lovely rooms, very quiet. central location and beautiful lounge area.

The pool was too cold and should be warmer.