Urso Hotel & Spa, Madrid

A beautiful hotel in a great location. The staff were all very friendly and welcoming.

Nothing - it was great.

Beautiful in every way! Details were gorgeous!

Nothing

Beautiful, classic, full service hotel

Nothing

All of it. Excellent hotel

Nothing

A great residential location from which to explore Madrid's center, I would stay here again on my next visit. Premium service and lovely room.

The temperature controls didn't seem to have any effect on the room. The spa + pool are quite tiny (claustrophobic) and shouldn't be considered a major asset.

nice hotel good staff

facilities are getting old.

A beautiful hotel in a great location. Comfortable, stylish and a pleasure to stay in.

Nothing.

It was a fast trip, only 1 night. The staff was very friendly and polite. Large room with all the amenities. Very well located to go walking, judt in Madrid center.

Everything perfect.

i was treated like a queen, best hotel i’ve ever stayed at

Spa was great, very clean and perfect for a city hotel. Exceptional breakfast and the room exceeded expectations, very detailed oriented. Would recommend highly.

Nice hotel with a great Spa (upon reservation only). Very well located as in a trendy area but not far away from the hot spot of Madrid. Rooms are well equiped even if the decoration is standard. This is not a design hotel.

Our room (113) on the first floor was in fact too close from the street and the cars (due to the poor quality of the pavement) were noisy. Ask for a room on an uper floor with Garden View or Madrid Mayor to fix the pavement topic !

Nice small hotel with acceptable room size Staff were very helpful and nice. we were a family so we requested adjacent rooms they fulfilled our request.

Location is a bit far from the center but it could be a walking distance.

Location, lobby bar (excellent cocktails) and beautiful live piano music, comfortable bed/bedding, lots of space for unpacking clothes and toiletries. Enjoyed the bath tub. staff was very helpful and friendly, spa area pool/steam room (didnt use but nice) , restaurant on site(very good) , breakfast restaurant , nice selection, good food.

Room: no place to put under garments ( drawers). It would be nice if they could add a few wicker baskets to the closet. There was some noise from outside you could hear durning the day mostly. Construction. Not super soundproof though you can’t here hallway noise or other rooms noise

How well organized and quiet everything was, how nice the staff was and great breakfast

Shower could be bigger

I Forgot to Take My shirt with me When I was check out and but for their Colleagues Help me to send my shirt back with my DHL account and always answer to my emails very quickly! Amazing Customer Service although I only stay there for 1 night.

Location, room and service

No outdoor areas or terraces

Very central and has all the necessary amenities

Food Service at the lounge in the lobby was slow

Loved the room and location.

The laundry service very expensive & we couldn't use our terrace.

The staff were amazing. All were knowledgeable and friendly. They took great care of all the guests. The property was beautiful and well looked after. I could not fault it at all

I loved it all. I would recommend staying here

Location, great staff

Rooms are so so for the money, a bit dark and not too big

Everything from start to finish was perfect.

I liked everything. Location, staff, food and drink!

Love Urso, this was my return stay. Everything about the hotel - location to room size. A warm welcome with an early check in to a well appointed room and the wonderful spa.

Excellent, professional,and friendly service. The room was very well appointed, extremely comfortable. Breakfast was wonderful, with an abundance of delicious offerings. Truly exceptional.

Everything was perfect

The staff was amazing the hotel is great the service was exceptional. They were always so kind and helpfull

What an incredible hotel. Superb. Wholeheartedly recommend it and absolutely nothing to fault!

Nothing.