Hotel Silken Puerta América, Madrid

Nice big rooms, great bathroom facilities. Transport via metro is quite close.

Lighting controls in the room are strange and no ambient lighting or reading lamps. The room was very hot on arrival and took some time to cool once the air conditioning was set. Ensuring blinds/curtains are down during the day would help keep rooms cool before guests arrive. Breakfast was mediocre and the mushrooms tasted very vinegary, which was odd.

Nice hotel, good staff.

The suite was huge, I liked the city view, also liked the unique sliding walls.

Location was convenient. A quick walk to the airport shuttle and close to the subway. Not right in the center of town but convenient to the neighborhoods we were visiting. We liked the room. It was a cool design. Especially the shower though the controls were a little hard to figure out. Room was spacious and big for a European hotel.

Would have been nice to have a water heater or coffee/tea in the room.

Absolutely loved the room, it was a fabulous experience.

Breakfast was quite expensive and very noisy.

Comfortable and modern, great location

No ice machine or laundry area

4 minutes walking distance to the metro and 20 minutes to the city. ✅✨

A little expensive. The price of coffee should not be 7 euros 😀

Breakfast was very nice & location was good very close to the metro

No kettle in the room

We are photographers and seeing each separate floor designed by a different architect was great. The staff was super friendly and helpful. Our beds were really comfy.

It’s a bit of a way from central Madrid although serviced by nearby metro stops. The water in the shower seemed to pool on top so I was always having to slosh it off. And the food options were a bit limited although always tasty.

Easy access to centre via Metro. Comfortable room.

- Exceptional and Professional service - Very helpful staff - Very clean - Beautiful rooms - Very good Breakfast

- I’d never book a room with executive lounge again, the lounge itself was not worth it, rooftop always closed, pool was closed. You pay more for the lounge etc but no extra perks.

The view of the city, the breakfast ( high quality), the cleaning and the quiet

Exceptional design of every floor.

Is far from the city center. Zaha Hadid’s room has really unique design but not really comfortable for long staying, not a single horizontal surface.

Every floor is done by a different designer, some of the floors are pretty crazy looking, it was such an adventure and I would definitely return there sometime! Pictures

Excellent breakfast, very good access to metro and bus, beautiful design, friendly and helpful staff, the hotel lounge on the 5th floor had a good variety of drinks.

The rooms were not very comfortable, especially the 10th floor was too dark for me, of course, I applied and fortunately I was replaced with the 2nd floor, the bathroom on the 2nd floor was not comfortable, it did not have a door due to the design and you felt cold, but it was beautiful.

Staff very friendly. Good facilities. Great breakfast. Nice location away from touristic areas

Had to ask for another room as the first one was dirty. But done quickly, no fuss

Uniquely designed hotel, very clean, great breakfast choice

Most staff indifferent and unwelcoming apart from trainee lady on reception at checkout, very polite, can't remember her name, porters/ door colleagues very polite and helpful.

The hotel was in a good location, 2 minutes walk from the metro and the hotel itself was an amazing unique design. Each floor had its own design and it was a great experience. The beds were incredibly comfortable and the features in the rooms were also great! I must say Sergio, the night receptionist was amazing - from every interaction he was so helpful and friendly! The whole staff at the hotel were lovely and the breakfast was great too!

There was nothing in particular we didn’t like. I would say it was just a shame due to closure we couldn’t experience the rooftop bar but other than that I think the overall hotel was lovely.

Alex and Daniel on reception were fantastic. So helpful and kind. As we're the concierge and breakfast staff.

The rooms were modern, but not functional.

we had the zaha hadid room. the room was very spacious and unique. the staff were pleasant.

the chair in the room was too hard no other comfy place to sit other than the bed but this is minor

The architecture

The room, the pool area

The location of the pool which make it way too cold

Location was perfect for us as we were close by to friends in the area. If we did want to go into town it was only a 20 min uber ride (or less) as we went during the quiet month of August.

The rooftop isn't open during August and it wasn't stated to us at all until we asked. Perhaps it should be made clear when checking in to manage expectations

Great rooms and staff

Lack of privacy in the shower on room 11. The design was nice though.

Elevator only