Hotel Emperador, Madrid

Location was very central and very close to 3 Metro stations....only 1 change needed from Plaza de Espana station to get to the airport. We were apparently upgraded, didn't it feel like that as room and bathroom were pretty basic.

Toiletries were provided in very small plastic bottles, essentially very basic. No bath towels provided for Day 1 but Reception staff very apologetic when advised. As the weather was very hot, it was disappointing the rooftop pool doesn't open until May.

Great location, clean and nice room! Good staff

Location, cleanliness,

Central location near a Metro station, easy journey to and from the airport. On the busy Gran Via, but no noise in the room. Very clean and nice flowers in the foyer. Nice breakfast selection. Excellent staff.

No complaints

Location

Beautiful building. Rooms are wonderful and the staff extremely helpful. The location is fantastic.

The property was clean, tidy and in perfect location for exploring Madrid.

The swimming pool wasn’t open which i understand is out of season however the weather was 25 degrees and the pool being open would have been a lovely benefit

The location and staff couldn’t be better

Great location Excellent staff Superb roof top bar and area Very good choice at breakfast Room size

Nothing really

Clean, fast lift, great views, friendly staff & super location.

Great location is in the city center, walkable to every where.

Location was so good. Lobby area very good Very clean and good staff

Complementary water not topped up

Loved the location of this hotel! Excellent for shopping and walkable to all the main attractions in Madrid. Staff went above and beyond by letting us in our room early due to my daughter getting sick on the car ride from the airport! Rooftop bar is a must see as well.

This property is fabulous! It has a gorgeous lobby with friendly staff. The rooftop pool area was under renovations, but the rooftop bar was open and the views were incredible! Plenty of outdoor and indoor seating. Our twin room was huge. It is one of the biggest twin rooms I have had in Europe. It was equipped with hotel slippers and robes. The bathroom and shower were huge by European standards. The huge closet was a bonus. We had city views of Gran Via, which was bustling all night but the noise was not a problem with the windows left open. It is conveniently located near many Metro stations, restaurants and wonderful shopping! We did a Viator day trip and the pick up was literally around the corner from the hotel. I highly recommend Madrid and this hotel. The location was awesome for our 5 day itinerary!

Nothing, all wonderful!

Location and staff!

Location was great. Room very well appointed and comfortable

Perfect location

None

Very nice hotel. Lovely staff.

Everything

Excellent location, friendly and helpful staff and well appointed rooms. Would thoroughly recommend.

What's not to like

friendly staff, clean all around, beautiful decor, location is more than perfect. great breakfast

Location

Nothing all good

I loved the friendly staff and how clean everything was. Loved the breakfast selection. So close to everything.

Loved how central the hotel was.Very quiet despite been located on main street. Great choice of breakfast. Very comfortable beds

No mirrors in the room just in bathroom.Would like hairdryer in room not bathroom.Very minor things

The location

The room facilities are a little bit old

Hotel Emperador has a great location - no match! Located in Centro, the hotel provides access to all major tourist spots in Madrid.

The hotel rooms were a bit run down and could have been cleaner. The linen had marks. Notwithstanding, the location advantage stands!

Amazing location, great staff, very good breakfast, nice rooms, old fashioned style, most beautiful pictures from the balcony:)

Excellent location, near to everything,

room was nice, apart of the toilet noise from the next room due to no soundproof between the rooms

Receptionist man was very polite and kind, The location was perfect and the room very clean, everything in the hotel was wonderful.

Nothing

Nice centrally located hotel. Great location, nice breakfast. Super clean

Nothing

Location was excellent. Staff lovely hotel was very confortable

Nothing

The decorations

Nothing

Superb location in the heart of Madrid centre🇪🇸💖🐝

Scrambled egg at breakfast 🍳 was made from powdered egg😏

Great location, clean, comfortable rooms, nice rooftop bar and lobby bar

Nothing

Excellent location.

Breakfast was excellent with a great choice.

Nothing

Excellent breakfast Gran Via location

Very central location. Bustle of Gran Via right outside. Metro across the street.loads of restaurants close by. Room was spacious and clean.

Some noise from sirens overnight but to be expected in such a busy city.

Perfect location and easy access to different kinds of transports. excellent room and amazing hotel

nothing

Amazing location

Loved everything - nothing

You step out right into Grand Via with all the buzz and excitement. Great location close to everything. There is actually hotel is great, large comfortable rooms, spacious bathrooms. Very clean. If this hotel is in your budget and you like to be in the middle of Madrid action, don’t hesitate to book it.

Really nice hotel in a great location. Friendly welcoming staff.

Lounge/bar area very busy in evenings and service was very slow

Location

Room was small and cleaning staff anoying while do not disturb sign was on

Location

Everything! This was our third visit albeit without the use of the pool as it was December. The city was beautifully lit up for Christmas . So nice to return to a lovely comfortable hotel, great breakfast, spotless rooms and lovely staff. It was an absolute pleasure as always! 😊

Nothing!

Expensive breakfast...feel noises all the night from adyacent rooms...hard and noisy beds

Location

Everything was perfect - room, location, price

Early checkin available

Great location clean and friendly staff

Beds a bit hard