CoolRooms Atocha, Madrid
Expert reviews
“CoolRooms Palacio de Atocha, in an 1850s palace in the historic city center, has some of the most spacious rooms in Madrid, not to mention top-floor suites with large decks and hot tubs.”
Featured in New York Times’ 36 Hours in Madrid.
What guests liked
- Top location
- Swimming pool
- Friendly staff
- Excellent breakfast
- Comfortable beds
All you need to know
Nestled in the vibrant heart of Madrid, with its labyrinthine streets, Cool Rooms Atocha is just steps away from key attractions like Plaza de Santa Ana, Sol, El Rastro Market, and a host of museums. Its surroundings are replete with delightful local dining spots and bars waiting to be discovered.
True to its name, CoolRooms Atocha impresses with its polished art deco design. Far from typical or uninspired, its rooms exude “coolness” with their distinctive flair. Luxurious touches like velvet chairs, striking floor-to-ceiling details, and marble accents create a rich ambiance.
Step outside your room to discover a serene courtyard pool and an inviting rooftop terrace. Its in-house restaurant, led by Michelin-starred chef Joseba Guijarro, adds to the allure.
Visitors consistently praise CoolRoom’s exquisite design, superior service, and unforgettable overall experience.
Hotel deals & lowest price guarantee
We collaborate with Booking.com and Agoda. These two reservation platforms assure you the lowest possible rate, ensuring you always get the finest bargain for this hotel. If you’ve found a more favorable rate elsewhere, simply reach out to the booking platform and they’ll reimburse you the difference right away. You have the option to compare prices until the day preceding your check-in.
Location
Recent guest reviews
10 October 2024
Fabulous
Location,helpful staff.
29 September 2024
Great place. We would go again for sure.
Super friendly staff. Beautiful rooms. Great Service. In the heart of the city.
Nothing.
24 September 2024
Excellent boutique hotel, very close to all amenities.
Pool area was lovely, breakfast was exceptional and lovely bar to retire to after a day sightseeing.
Only small downside was the pool water was very cold.
24 September 2024
Great location in the heart of Madrid!
Stayed in a suite and the size of the room far exceeded my expectations. The bathroom was super generously sized, especially the shower - it had 2 shower heads with the best pressure I’ve ever had. Was hard to get out! The sitting area was nice and included a couch and mini bar. The bedroom was also great, the bed extremely comfortable. The hotel was very conveniently located and we ended up walking everywhere. Would highly recommend Mercado Del San Miguel - it was amazing!! The staff were especially helpful and gave us plenty of recommendations for restaurants and bars in the area. The pool area was a great place to come back at the end of the night and relax. Would stay again!
Hard to identify anything we “didn’t” like. I will say, the 2nd night we were there, they did not come to clean the room until 5pm. We notified the front desk that we’d like them to come earlier and it was handled from then on!
23 September 2024
Exceptional
Room, restaurant quality, staff
Nothing
23 September 2024
Exceptional rooms, lovely staff, great food and beautiful amenities
This hotel is a hidden gem - it was the highlight of our trip to Madrid. Unfortunately the name CoolRooms makes it sound like a budget apartment chain to the English-speaking ear, but it’s really a luxury boutique hotel. The huge rooms were finished to a very high standard, the staff couldn’t have been more helpful, the toiletries and hairdryer etc in the room were some of the best I’ve seen (nicer even than at big 5* resorts) and the bar/restaurant/pool were lovely to have too. We thought it was extremely good value for money.
17 September 2024
I will never stay anywhere else when I’m in Madrid!
The moment we arrived the staff were exceptional. They went out of their way, Joe, Marta and all the others, to ensure we felt welcome. They were professional and kind and wouldn’t let us lift a finger! The room was beautiful and comfortable and sitting at the pool was a perfect end to the day.
11 September 2024
a hidden treasure that offers comfort and a visual feast
Excellent location, beautiful interior design, extra comfortable beds, marbe bathroom, exceptional service, beautiful small swimming pool.
there is nothing at this place that we didn 't like
10 September 2024
Fabulous
Stunning hotel and the staff were exceptional!
9 September 2024
Fantastic place! Recommended 150%
Breakfast is the best that I ever experienced! Bravo!
8 September 2024
Great hotel for your stay in Madrid!
Location was excellent. Easy to get to transport options, restaurants, sights etc.
2 September 2024
Had an amazing time in Madrid and the staff were excellent. So helpful with any questions we had
Staff were excellent and very helpful and knowledgeable Room was excellent and loved all the facilities the hotel provided
Nothing it was all great
2 September 2024
Exceptional
Attentive and helpful staff. Comfortable room. Beautiful pool area
31 August 2024
Fabulous
Very comfortable, quiet, clean, first rate staff … and air conditioned!
29 August 2024
Truly exceptional
Staff were exceptional, suite was huge and right next to the pool and sun beds
Zero
25 August 2024
Lovely hotel, central location, spacious rooms
Large spacious room Pool area is nice and gets a lot more sun than I expected based on being in a courtyard
Little to complain about
20 August 2024
Our favorite hotel of the trip!!
My daughter and I spent a week in Spain (Barcelona, Valencia, Madrid) and this was our favorite hotel. It is beautiful!!!! The staff were so helpful - they gave us a map of the city and pointed out sites of interest, they provided water and delicious sweets at check-in, a handwritten note and chocolates in the room, and we even scored a free upgrade. The location was wonderful - easy to walk to most of the sites but also a bit quieter of an area than the typical tourist spots. I love that they provided not only a hair dryer but a top of the line flat iron! We recommend this hotel wholeheartedly!!!!!!!!!
It was perfect!!!
18 August 2024
Amazing!!!
The property was truly amazing and the staff and service were incredible. Truly one of the best places we have stayed at !
16 August 2024
Great Location very comfortable rooms excellent service
great experience
My wife was locked in the shower, but the engineer was called and within minutes very respectably released door fixed during the day and no problems after that
15 August 2024
Small boutique hotel, enjoyed the hotel room and would stay again
Great location, many attractions are walkable Nice pool Rooms are beautiful, great size bathroom, comfortable bed
Lobby is a bit worn and tired looking Food/drink at hotel is expensive
14 August 2024
Perfection in Madrid! Luxurious and well located.
Decor, ambience, pool setting, staff and location.
Nothing!
13 August 2024
As much as I love to explore different beautiful properties in cities that I often return to, it will be hard to top thi
A stunning oasis in the middle of Madrid. The grand rooms, the palatial elements around the property, the staff and the comfort all exceeded expectations. The details in the (huge) rooms, the cleanliness and the spa-like showers are beyond and this is not a typical hotel at all. Lovely, happy staff and a beautiful night sleep after walking all over Madrid.
Pricey but well worth it! A rooftop will be asking for too much but there’s a great shaded benefit to the courtyard pool in extreme heat.
7 August 2024
CoolSuites experience
The reception immediately upon entry was extremely friendly, and the smiling staff were very sympathetic, as was the hotel's overall appearance. Service willingness 10/10, and the room—hard to put into words—we were more than impressed.
5 August 2024
Exceptional
Facilities and room
Pool was too small
29 July 2024
not the first time at this hotel and it certainly wont be the last time
Room suite with a 10yr old on the sofa was amazing and massive
would not change anything
29 July 2024
Exceptional
Incredible room in a lovely central location
Having to leave
20 July 2024
Exceptional
Spectacular rooms as always
15 July 2024
Super! Highly recommended!
It is my second time at CoolRooms Palacio. I am confident it will not be the last! 😊 The master family suite is spacious, private, comfortable and elegantly furnished. Clean, quiet, great location (walking to most of the attraction sites), excellent breakfast and SUPER NICE STAFF!
Nothing!
9 July 2024
Exceptional
The team is exceptional.
9 July 2024
Luxury with a friendly atmosphere, very Cool!!
This really is a special place to stay, the attention to detail and the facilities truly are exceptional. The staff genuinely feel like friends. This is one of the best hotels we have ever visited and the room was just amazing!
There was literally nothing we did not like about the this hotel.
8 July 2024
An upsetting first impression but ultimately a great experience
Very large room, excellent service, great bathroom products, very clean, amazing water pressure in shower, serene (small boutique)
No lobby, small reception, dark painted walls, dark carpet, and no a/c in common areas make a poor 2 or 3-star impression. Our original room (#40) had bad a/c, sloped attic ceiling, small windows. Fortunately, they agreed to move us to better room with a/c (#37).
8 July 2024
Beautiful hotel in the heart of Madrid
The hotel is absolutely gorgeous! It is very centrally located, spotless clean, the rooms are very large with the most beautiful showers/bathrooms. The hotel is wonderfully decorated and smells amazing everywhere. The staff is very friendly and willing to offer suggestions for Madrid. We only stayed a night but I would love to return to this place! One of the best hotels I ve ever been to.
N/A
8 July 2024
Fabulous
Attention to details, staff. Everything perfect!
4 July 2024
Great place with great people
The interieur
Breakfast. We like more a buffet.
30 June 2024
Great room, very quiet and still central to key sights. Lots of great restaurants nearby.
Very small pool which closes early (19:00) because the restaurant is surrounding it.
27 June 2024
Fabulous
I like it very much! The rooms are spacious, elegant and comfortable...Suitable for travel, leisure, business and vacationers.
20 June 2024
Fantastic stay. Highly recommend
Fabulous room with high ceilings and large shower with great products. Excellent central location if arriving by train. Helpful friendly staff.
Only disappointment was that the courtyard pool was closed for repairs. I was warned of this ahead of arrival.
10 June 2024
Exceptional
Our room, all facilities and the staff were amazing. The location is great. It was like staying in a beautiful oasis in the heart of Madrid.
Nothing
8 June 2024
Fabulous
Nice hotel, good location, amazing stuff
3 June 2024
Great hotel
Staff
Nothing
3 June 2024
Exceptional
I recently stayed at CoolRooms in Madrid, and I must say it was an amazing experience. From the moment I arrived, I was impressed by the elegance and charm of the hotel. The attention to detail in the room's decor was remarkable, making it a perfect blend of style and comfort. The service at CoolRooms was outstanding. The staff was always friendly, professional, and willing to go the extra mile to ensure my stay was pleasant. Whether it was the front desk, housekeeping, or the restaurant staff, everyone made me feel welcome and valued. The hotel's location is perfect for exploring Madrid. It is situated in a vibrant area with easy access to major attractions, shopping districts, and public transportation. I found it convenient to walk to many popular sites and enjoyed the lively neighborhood.
20 May 2024
Amazing hotel right in the center of Madrid
Beautiful large rooms Excellent location Nice staff
Breakfast service was very slow
20 May 2024
Fabulous
Super nice boutique hotel. Really loved everything about it
12 May 2024
Spectacular
Beautiful and extremely clean. Amazing breakfast as well. Also a hotel that truly cares about their guests, as we had an emergency situation and received nothing but the absolute best help & support throughout. Really recommend!
Nothing
10 May 2024
Too much money for what it is.
The location is cool and central close to las Letras where you find great cafes ansld restaurants. Also, Walking distance to museums. Rooms are very big! Building has a lot of potential but poorly decorated especially at entrance. They have great amenities quality.
The lighting of the whole hotel is terrible! Light bulbs with filaments in your eyes. Direction of lighting poor all over the room. Room is huge yet you can’t find an armchair to sit on! Desk has no electricity socket underneath. Noway to put makeup neither in bathroom nor bedroom! Ac can only be turned on when the hotel decides to make it function.
8 May 2024
Excellent stay
Room was large, clean, well decorated and the bed comfortable. We especially enjoyed the large bathroom and wonderful dual rain shower heads. The location is central and within easy walking distance of most Madrid sites of interest. The price was quite reasonable as well.
5 May 2024
Excellent hotel. Would recommend for a special event
Stylish hotel with beautiful spacious rooms. Convenient location for city centre and transport links. Staff were really helpful
Quite expensive for Madrid
25 April 2024
Exceptional
My husband and I have traveled a lot of different places, this hotel is the nicest we have ever stayed at. The bed was comfortable. The room was quiet. The bathroom was amazing. I highly recommend.
19 April 2024
Exceptional Hotel
Excellent staff Excellent position Excellent food can't speak highly enough of this hotel
Nothing it was exceptional
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Breakfast in the room
- - Snack bar
- - Special diet menus (on request)
- - Kid meals (additional charge)
- - Wine/champagne (additional charge)
- - Fruits (additional charge)
- - Coffee house on site
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Family rooms
- - Lift
- - Safety deposit box
- - Soundproof rooms
- - Packed lunches
- - Car hire
- - Heating
- - Allergy-free room
- - Air conditioning
- - Designated smoking area
- - Shuttle service (additional charge)
- - Airport shuttle (additional charge)
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Fax/photocopying
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Tour desk
- - Luggage storage
- - ATM/cash machine on site
- - Concierge service
- - Invoice provided
Outdoors
- - Garden
- - Terrace
- - Outdoor pool
- - Sun terrace
- - Outdoor furniture
Entertainment and family services
- - Babysitting/child services (additional charge)
Cleaning services
- - Laundry (additional charge)
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
- - Daily housekeeping
Activities
- - Solarium
- - Massage (additional charge)
- - Back massage
- - Neck massage
- - Foot massage
- - Couples massage
- - Head massage
- - Hand massage
- - Full body massage
- - Massage chair
Parking
- - Parking garage
Pool and wellness
- - Pool bar
- - Shallow end
- - Sun loungers or beach chairs
- - Sun umbrellas
- - Fence around pool
- - Swimming pool
- - Swimming Pool
Transport
- - Airport pick up (additional charge)
- - Airport drop off (additional charge)
Miscellaneous
- - 24-hour security
- - Key card access
- - Security alarm
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
- - Breakfast takeaway containers
- - Thermometers for guests provided by property
- - Face masks for guests available
15 October 2024
The Palacio felt like a very homey palace, in which we felt like royalty as well as family.