The Chelsea Townhouse, London

Great location and very spacious

Room didn’t function well - mirrors too high and difficult to use the tea making facilities as they were on top of a tall cupboard.

Stunning, attention to detail, staff,,,, everything!

Nothing

Very nicely located hotel. The building has that old British vibe, while having very nice work done internally. The rooms were very comfortable and clean, and we really enjoyed our 9 nights there.

Nothing, all was good.

Location

Lift quite small, cosy double quite small

Our room faced the park and was an oasis in the centre of the city. The location couldn't be better - really a great neighbourhood, 100 metres to shops, restaurants and the tube. Not a typical hotel experience, a true boutique hotel. More like a B and B without the hovering owners. The breakfast was outstanding. We ate there every mornig of our week long stay and it never got repetitious.

Location and staff

Nothing we didn’t like. If we had to say anything it was that the lift was erratic and very small ( two people can only squeeze in) we barely got in with bags. It took ages to get to the 3 floor . I was scared that it was not going to open. But this is an awesome old building so it was not a problem

Beautiful large room with a fireplace and high ceilings. Perfect location close to Sloan Square and the Underground. The staff were amazing. Highly, highly recommended this hotel.

N/A

The property and staff were so thoughtful and kind. We stayed for our wedding weekend and they made everything so special. I couldn’t recommend this hotel enough

Nothing it was perfect

Fabulous boutique hotel. Super location .

Nothing!

People

Great location, property feels very luxurious

The hidden service charge that was added to the bill on top of what I already paid for the stay (hidden charge)

Beautiful hotel and the staff were incredibly helpful!

I was initially given a ridiculously tiny room (room 27 I think). The size of that room was preposterous, the room was suffocating with no window to see outside. I felt claustrophobic and the cost was way too much for that room. On the second day, I asked to change rooms and was given room 1 and that was much better even though I had to pay more. The location was great. the place lovely. the staff efficient.

Having to pay more for a room and being given that ridiculously tiny room. Breakfast was costly and really average. Your pastries were not good. I had 2 guests + myself . It was a very expensive breakfast.

The location to everything was fabulous. Whether that was walking to a particular landmark or catching public transport to get to something further away - everything is at your doorstop. The room itself was exquisite and a very quintessential English vibe - which is what you want when you are visiting another country. The staff were exceptional and were on hand to assist with anything we required during our stay.

Nothing it was perfect.

Great location and spacious room. Excellent breakfast offering too.

Lovely bedroom

Too many stairs

Hotel is superb. You feel the luxury the moment you step in the reception. Staff are welcoming and friendly. Room service is excellent I stayed a the chelsea king room which was specious, elegant, and comfortable. The lounge and garden are chic, relaxing, and feels secluded The location is perfect. I absolutly recommend this hotel for anyone seeking a special experience in the heart of the city

Beautiful townhouse in amazing location. The staff are lovely and the whole experience is relaxing and elegant.

Carpet on stairs shows a lot of marks - time to replace.

The best hotel we’ve ever stayed at. Perfect in every way.

I love everything about this hotel

Very good

The staff are exceptionally helpful and kind! Gorgeous building in a lovely part of town, short walk from a tube station. Very comfortable room with modern bathroom, and a good size for London.

My only dislike was we paid for a suite which ended up being in the basement, no view of the gorgeous gardens and the room was quite dark. Didn’t feel like it was worth the money we paid.

The staff. The comfort. The quiet and the view of the garden. Lovely rooms

Nothing

Location and vibe

Issue about booking. Our booking.com reservation stated room with a garden view. Hotel said the description in the reservation was wrong and refuses to give us a room with a garden view, then suggested it was our fault.

The staff is so friendly and helpful..Great location.

All was wonderful and cozy, A lovely unique historic spot! And the restaurant and garden were great....

room a little on the small side!

Everything - the property - location - service - Cristian from the staff was super helpful and polite

Location and size of room

Internal bathroom no bath

Great decor, location near Pavillion Road, and gardens for guest use.

Nothing!

This was truly a home away from home from the second I arrived to when Christian helped me get my bags into the cab.

Room although on the small size was well appointed, very clean and inviting.

I disliked nothing

Location was amazing, staff were so so friendly, beds very comfortable and so so clean

Nothing

Great

Classic building very well decorated in the best location of Chelsea.

Breakfast service very slow.

beautiful property - really central great facilities - lovely big room comfy bed

it was so noisy from really quite early in the morning - mostly door slamming and traffic but spoilt the hope of a lie in …

The room, staff and everything about this hotel was perfect. We stayed here for our legal wedding ceremony at Chelsea Town Hall and the staff made us feel so special and welcome. When we came back to the room at the end of the day, they had even put rose petals on the bed and two desserts for us! Its the perfect location just off the Kings Road and would definitely stay here again. The room was spacious, light and the bed was huge. 10000% recommend.

Nothing, it was a fantastic stay.

Beautiful hotel! Lovely garden which my dog could run around in. My dog was welcome in the all the spaces- this really is a dog friendly hotel! They provided my dog with treats- poo bags- a bed and bowels. Excellent!

I think the breakfast could be better.

Perfect

Loved everything

Perfecttttt will come back again !

Nothing.

None

None

Very comfortable hotel in a great location. Lovely bathrooms and the rooms are like comfortable and relaxing.

Nothing not to like!

Room 31 suite - comfortable - a little dated but very clean. The location is fantastic - quiet but close to everything and short walk to Sloan Square tube.

We had a wifi outage when we were there and a couple of lift outages too.

Great team, very nice, comfortable room

Beautiful design and furnishings

Lots of stairs

The hotel, staff, location, cleanliness and overall ambiance were perfect. This was a place definetely I would reccomend to my friends. I have special thanks to Anastasia for her all help to up-grade our room even in high season and to maximise our comfort during our stay.

Great location, close to the underground, amazing staff to help with every need.

No issues.

Perfect location and very clean

Staff was excellent

Location

The cleanliness and space in the rooms was excellent. It was quiet, the staff were exceptionally helpful and friendly.

As a suggestion, some sachets of hot chocolate and normal breakfast tea would be appreciated, and it would be good to refill the sugars every day.

Loved the location, and the private garden was a wonderful bonus

The staff is wonderful. Mr. Sherlock is always there to help and a very nice person. Location is perfect.

There was work being done and the facilities were VERY limited.