Hotel Number Sixteen, London

Excellent property. Location is fab.

Room and Location

Unusually Breakfast service was very slow on our last visit

The decor was beautiful and very unique. The location in Kensington was terrific, very near a tube station and a short walk to the Victoria and Albert Museum.

Stylish and efficient. Splendid Reception staff and service, very helpful and permitted drop off of luggage in the morning. Exciting and inspiring decor.

the hotel might like to consider groups of staff gathering and talking/ joking in the lounge where the drinks are made. It conveys the impression of over staffing and poor professionalism.

Exceptional care taken to provide every comfort

Everything was perfect

It's beautifully decorated and the bed is really comfortable. Excellent location.

Sadly for this price point the service was lacking. Most hotels would change out dirty glasses every day. Also the restaurant was seriously over priced.

Outstanding hotel in every way. Cosy, incredibly clean, quiet and so pretty.

Nothing.

It is a charming hotel dressed in the designer’s signature colorful and quirky palette that creates a cheery environment. Breakfast is delicious, the location is wonderful, and the garden is a peaceful oasis.

The tub/ shower combo was a little slippery and hazardous for us seniors.

The garden

No counter space. Really sucks. Make up on the floor.

The decor
The garden

Steps to my room which I found difficult

Lovely environment. So quiet and relaxing. Great to be able to sit in garden

Some building work going on which was bit noisy but cannot be helped I’m sure. Did not spoil our stay

The room decor and comfort, the staff, the breakfast and location - all perfect.
Number Sixteen is a wonderfully discrete hotel in a central location, 2 minutes walk from the tube but on a quiet street with all amenities needed, close by. The staff were superlative and the room was fantastic. We really appreciated Kit Kemp's classic styling with the most comfortable of beds, and an airy and bright room on the ground floor without a sound from the street outside.
The garden at the rear is stunning and the most beautiful refuge from the busyness of London. Breakfast was topnotch and a joy sitting watching the carp splash about in the water feature.
We'll be back!

Nothing at all. But if we were to have to say something, the bath was a little slippery!

It’s a nice hotel in an excellent location near the Museums (V&A, Natural History), Albert Hall, Kensington House, etc. it’s on the Circle/District/Piccadilly lines with good connection to Heathrow/Central London and even Wimbledon.

It has really nice staff who went the extra mile and was nice and quiet. The staff were on hand and made us tea when we wanted it. The bar is a honesty bar.

The lounges had nice sofas.

They did supply a gluten free (coeliac) breakfast.

The rooms sizes are adequate and very nicely furnished but not massive. It is London and it is much better than many I’ve stayed in so I was happy.

If you have mobility issues do tell them. We had a beautiful marble bathroom with double sink but it was down 2 quite steep steps. I could envisage it being an issue for people my parents age. I’m 60’s and it was fine for me but a surprise. They said they try not to give these to people who have mobility issues.

Interiors food

Shower in bath . No. Offer in rooms

Lovely, friendly staff. Beautifully appointed and immaculately clean rooms.

Getting in and out of the bath/shower can be a little slippery.

just love the decor, the smell and the Firmdale style.

the price

The location staff garden and the interior

Size of rooms could be a bit bigger

The hotel offers a perfect location for exploring London and offers a delightful stay with its excellent facilities

Amazing customer service, friendly and attentive. Beautiful decoration, feeling of luxury. Wonderful location. Great breakfast. Let bed the outside garden setting

Can’t think of anything to improve our stay.

Great location, clean, little extras were so nice, staff great, beautifully decorated. Comfortable bed. Offered airport pickup too which was a plus.

Room was a little small. I’d upgrade to a bigger room.

This is my fourth stay at this hotel and each time it has been a true pleasure. The location is perfect, the facilities are delightful - it's like being enveloped in supreme comfort with a smart eye on design. Fabulous!

Small, cosy hotel. Very professional friendly staff. I stayed in 4 Firmdale hotels, Number Sixteen is in my top 2.

Lovely decor. Quiet location but very close to underground.

The staff, perfect fixture and fittings, however clean everything was and the location.

Wonderful staff, excellent location, superb interiors

Beautifully decorated boutique hotel with amazing breakfast!

Over bath shower and steep steps into ensuite from the bedroom

Great location, beautifully decorated, friendly and accommodating staff.

I would have loved some tea and coffee making equipment

The hotel is very cosy, clean, located in calm street. Very tasty breakfast. Helpful staff.
Very convenient location if come as a tourist as main museums are just few minutes walk away, and nearby busses bring you straight to the center if you go for sightseeing in the central London.

Excellent shower, big choice for breakfast and a few minutes walk from South Kensington tube station with a direct line to Kings Cross, Picadilly Circus and Embankment. Also a few minutes walk to the V & A museum and natural history museum. There was a little gift for me in my room.

Inclusive breakfast was great.
The entire staff was accommodating and wonderful.

The computer system was down, so we did not know what we owed. The front desk person was not as attentive or helpful as the rest of the staff.

Fabulous decor and ambience

Checkout wasn't Firmdales' usual high standard. Took about 10 minutes as they have to refund any extras money not used in person.

I booked the hotel knowing my family would need 24 hour room service and it was listed as an amenity. There was NOT room service available when we needed it ( late night check in and early morning departure). Also the front desk staff was very nice but not very helpful with concierge requests for dinner bookings.