The Pilgrm Hotel, London

I have stayed in the Pilgrm many times and on every occasion I find a new reason to appreciate it more. Especially the staff—they’re helpful and go above and beyond. So grateful for this excellent option near Paddington.

>I enjoyed the room and the easy access to the train station. >Reception staff were also helpful when it came to directions etc. >The rooms were nice and neat. > overall location was great! > Barely a five minute walk to major transportation lines. >Near numerous cafes and restaurants. >Near a handful of convenient stores for any last minute needs.

>The reception desk is odd and can come off as unprofessional,but the space is compact so it makes sense that they just sit at a small table. >Rooms were very small so, if you are more than one person with several bags I'd advise against those rooms. >Not a lot of surface area to put your things on either so most of your things will probably stay packed, unless you dont mid having a really messy room. >The cafe staff were a little curt and the matcha latte was watery. > You can hear the outside and your neighbors but not a disturbing amount. >The hotel is a little bit of a maze so you might get lost due to unfamiliarity but you'll be okay!

The location is great. The staff were friendly and helpful. The room was good and suited my needs.

The building is a bit of a maze. The plumbing isn’t great.

Perfect location close to Paddington station, excellent public transport options towards Heathrow and the city centre. Delicious hot breakfast every morning. Self-service tea and coffee are available all day.

Heating was not working in one of the offered rooms. My colleague requested a repair, and he had to move into another room at night. Upon our return one evening, we notified the receptionist that the next morning we would need a takeaway breakfast. He said we announced it too late to manage. The breakfast price was not refunded.

Beds, pillows, staff, decor.

No air, very hot room

Nicely decorated inside

3 floor walk up with suitcase Extremely small rool

Loved the cafe and lounge and the staff, as well as the overall feel of the place and of course the excellent location.

Didn’t like the bed and the carpeting (though I know that’s necessary for noise control). Also my window (room K42) wouldn’t stay open and I had to stack it with some books. And I didn’t like the noise outside late at night and early in the morning, but I know that’s not within the hotel’s control.

the room had no air condition so it was quite hot, however for us just opening the window worked. Small bathroom but just enough space, nothing more than needed which is fine, because the location is exceptional! the well in the shower didn’t pull very much, but no flood was born.

Really lovely, relaxed/boho. Very welcoming ambience. Super clean, & the breakfasts were sublime. Service excellent. Slight downside was the room size - we were in a ‘large’ but still a bit tight & bed size felt like a double not king. But for a couple of nights in a great location we were very happy. Would stay again 😁

This isn’t a bad place to stay, but overall small and a central location in London. Cleann but old, and could use an update.

Location was perfect!

rooms are quite small but for a weekend is perfect

Location. Rooms where well appointed although anyone with mobility issues would not manage as multiple steps and stairs.

Bedroom looked out into an extractor route from the kitchen. Felt very claustrophobic and hemmed in. If visiting ask for a bedroom facing the street as this is the only position where you may see daylight properly.

The staff were friendly and the location near all the trains were nice

The room was really loud in the evening and the area outside the hotel was a bit dicey at night.

Location of hotel is amazing and the building is very clean. Check-in and out extremely smooth so no major problems. The breakfast especially was really amazing.

Room was a bit bare bones, especially considering the price. Would be nice to have a bit more space and some tea/coffee/minibar facilities in the room.

It was so close to Paddington station. Very clean

The bed was very hard and uncomfortable.

Location was spot on.

Small room for what we paid.

The personal and the hotel is cozy

A little small the bedroom

Rooms are lovely . Bed is comfortable. The pantry is a nice touch . Great location for Paddington.

It was my third time staying here and unfortunately on this occasion it was extremely noisy. I had a room at the back of the hotel and was kept awake by shouting and then very loud inconsiderate guests coming in the early hours. I was exhausted and had a very early start for a work trip.

The hotel’s location next to Paddington Station is a major advantage, making it easy to reach from the airport and convenient for traveling around the city. The accessibility adds great value to the stay. . The room was clean and cozy, the staff was very friendly, helpful, and welcoming especially Mr. Farhan and Sami at night shift, it features amazing artwork, adding a unique and stylish touch to the atmosphere. The café was good, offering a pleasant spot to relax.

some steps squeaked, the rooms felt a bit cold, and the elevator broke down several times, there's No A/C which could be uncomfortable during warmer months. A minor drawback. But Overall, a good stay with a few small issues.

Location and style

So noisy in the room

Breakfast was excellent and well-portioned.

Insufficient hanger/“wardrobe”/shelf space in room

Room was nice, hotel quirky, cooked breakfast fabulous especially the eggs. I have been trying to find eggs with yolks like yours but to no avail, I should just phone and ask 🤷‍♂️ staff were great and easy to deal with. The Pizza restaurant across the road, San Marco was amazing too, mad but genuine Italian with Italians as customers.

I think that you could fit new windows with double glazing, it was a bit cold in our room but ok once the heating got up to speed but lots of condensation in the bathroom. I know it is a big expense but that is the only thing.

Good location, clean, friendly staff and good breakfast

A bit of noise outside would bother your sleep

Really lovely hotel, urban chic decor, great breakfast/brunch and beds

Slightly noisy

Cosy hotel with perfect location

They are increasing prices and for loyal clients keep the bar voucher

Located near station 👍

Nothing it was all very nice

Lounge is excellent. Breakfast very good and reasonably priced. The location is good, very close to Paddington Tube Station. Room price good for London

Our room H13 , booked as a large room was noticeably smaller than the two rooms booked by the other people in our party.

Everything.

Room is a bit small but hey…its in central London and cant expect much.

The room is clean. The location is great. Super close to Paddington Station.

The room is small. You need to carry your heavy luggage up the stairs.

Excellent location not far from station. Very comfortable bed and quiet, warm room with good lighting for reading. Marvellous lounge restaurant with delicious food and lovely staff.

No chair in room and shower too high for short people. Bit of a maze to get to the room on 4th floor across an outside walkway, with no numbers on doors in my passageway that I could see. Helpful details about hotel not in room, but online, which I didn't get till too late as my phone wasn't working!

Really lovely spot close to paddington..Very stylish..Room was small but comfortable..staff were friendly ..Will definitely book again

Room could have been bigger

The charming vintage style of the hotel. Attention to detail e.g. pantry, magazines, books. Very clean. Great location just next to Paddington station.

Extremely small room, really just walk-in- closet- size. I'm slim and I had to scoot sideways along the bed to get into the bathroom. A shelf under the sink to put a toiletry bag would be appreciated because also the bathroom was tiny. One could argue, yes, enough space but if you hit your elbows while turning...... A maze of stairs and different staircases.....alright, charming old Victorian but when with a suitcase....in their defence-.the hotel offered to bring it to my room. So, all in all, I'm choosing a different hotel for my next stay.

Coffee / Tea in room

The location was good. I liked the building, atmosphere, design, and taste. They also upgraded the room, and the cafe/lounge was also nicely done.

Wonderful

The decorations in room ..reception..pantry

Had everything i needed, decor was lush, staff were friendly and helpful, good vibes.

The plastic bit on my sink fell off and the lift had a strong smell of sick.

Convenient. Clean. Comfortable

Room too hot. Bit noisy early in the morning.

Clean, lovely atmosphere and fantastic location

Great location, great choice of restaurants and transportation options, very welcoming staff and would revisit. Coffee ☕️ and croissant 🥐 at the entrance was a plus for the start of the day.

The TV reception was not good at all and there was an unpleasant smell in the lift.

Lovely cafe & nice character to the building. Bed was comfy and clean, amazing location & nice staff. The price is reasonable but overall felt more like a nice 3* than 4. Would stay again though!

The TV was dated and glitchy, the shower wasn’t very good & the corridors / stairs between the wings felt a little dark and dingy.

Brilliant location and lovely room

Nothing. Kettle wasn’t working but it wasn’t a problem

great location and friendly staff

coffee in the room

Its character, decor and cleanliness

Very clean and convenient, lovely staff

Perhaps the room was a little small but fine for what I needed this particular trip….

Comfy bed. Smart clean and well appointed room. Friendly staff. Super location.

Good location

Room was fine but no space to get out of the side of the bed.

The room and bathroom were too small, no storage space for clothes. The view from the room was sad. The room was completely different from what was shown to me in the photos when booking.

Quirky and well thought out. Breakfast amazing! Lovely bathroom in room.

Quite expensive for room size. Main room quite basic.

So convenient to Paddington station in a vibrant neighborhood. Decor and ambiance was fabulous. Very helpful staff. Delicious breakfast

Nothing!

Location, cleanliness, staff very friendly.

Bunk room was rather small. Ok for a single traveller but not for 2.