The Savoy, London

Bed comfy and facilities in it good even though we were at the far end of corridor. Did hear 6am noise each morning outside but suppose that can't be helped in busy city.

Nothing anything would be picky. Pity Reading Room closed at 5.00. Nice room to crash when you've been out an don't want to go to room immediately and other than main foyer area there was no where else for a pit stop.

Erica the lady who checked us in was amazing super friendly and professional, and made us feel very welcomed as it was our first time staying at the savoy would definitely recommend a stay at the savoy to everyone.

Absolutely nothing it was perfect

Fabulous iconic hotel, in a perfect location. Excellent staff & a great selection of restaurants & bars. Lovely pool.

The stuff was brilliant. They accommodate us fantastically and my wife really enjoyed their birthday at the Savoy.

To be honest, there’s nothing for me to say I liked everything

Main dining room and entrance hall was lovely,

Bedrooms are poor, need a revamp

Awesome from start to finish

Everything

Amazing ambience. Stunning room. Thames view beautiful.

All good

Standards and location

Not being told the restaurant was open to non residents and would need to book on arrival Ended up eating elsewhere

Everything was first class, as expected from this iconic establishment

I could not find any fault

The staff were amazing and couldn't do enough for us. The rooms were beautiful, the hotel is so clean and tidy. Nothing is to much trouble for the staff. The American bar was a real highlight. Great atmosphere, great staff.

We had champagne ordered for our room which wasn't there when we arrived. We got our keys late for our room. The afternoon tea we booked for 4pm in our room wasn't ready until 5pm. The staff couldn't have been more apologetic, they rectified the issues ASAP. Then made plenty of gestures to make up for it. Mistakes happen, it's how they are handled that matter. They fixed them very very quickly, couldn't apologise enough and more than made up for it.

The hotel was exceptional. The decor was classy and elegant without being pretentious. All of the staff we met were polite, professional and very friendly. The American bar and the cocktails they serve are a must for anyone visiting. We loved our overnight stay.

When we arrived there was only one member of the reception team, meaning we had over a 10 minute wait to be seen. Although our room was lovely I woke up with a backache and the hubby had a stiff neck from the pillows.

Everything generally great and staff excellent.

The breakfast arrangements were archaic and awkward with so many items attracting extra payments even after the £45 prepaid breakfast rate. Definitely needs a major overhaul asap.

Everything, staff exceptional, riverside restaurant great beef wellington.

Building exquisite Location excellent

Accommodation charge added to the bill without been informed

Excellent and helpful staff. Quality rooms and bathrooms.

Everything and All the staff

Nothing

Overall great

Not much

Excellent staff

Our stay at The Savoy exceeded all our expectations. The elegance of our room and the breathtaking view were truly remarkable. The hotel perfectly blends its rich historical heritage with modern luxury, creating a unique atmosphere. However, what impressed us the most was the exceptional professionalism and genuine care of the staff — we felt truly valued at every moment. The level of service, attention to detail, and commitment to guest satisfaction were outstanding. The Savoy is not just a place to stay, but a truly unforgettable experience.

The staff were very helpful. Celebrating my partners 60th birthday, a bottle of champagne and chocolates was in the room for her, compliments of the hotel

Nothing

Wonderful appointed bedroom

Some of the roads around the hotel are inhabited by homeless people

Iconic hotel in great location

Definitely the best hotel, that so far we've stayed in. Outstanding service. Beautiful rooms

Great location and staff

The experience,rooms,food,cocktails

The high level of customer service and how nothing was too much trouble. The little touches were also very nice the hand written note in our room, when I rang guest services they knew my name and were extremely helpful. The bedroom and bathroom were spotlessly clean and everything had been thought of robes slipper lovely products to use in the bathroom complimentary chocolates and mini bar. Also, the swimming pool was amazing very warm and the changing rooms had everything in them you could need all complimentary toiletries.

My husband has a feeding tube and is unable to eat I advise all bookings for Afternoon Tea, Breakfast and Dinner that this was the case he would attend but would not eat. Guest services I emailed with beforehand said this would not be a problem and all restaurant staff will be made aware. However, I understand this is unusual and not maybe something they are used to seeing but each and every time the restaurant staff asked my husband on several occasions if he wished to eat and as you can imagine of course he wants to but cannot and this made it very upsetting for him.

I have stayed quite a few times over last year staying in varied rooms which are always very nice

all the little extra that make the stay that little more special

I love the savoy. Who wouldent it’s such a beautiful hotel.

Nothing to say

As a solo traveller the perfect place to stay..safe comfortable staff very friendly..nothing was too much trouble my 5th stay

We brought our dog and we were welcomed throughout our stay

It was quite difficult to drive to as the roadworks blocked nearby roads

Staff were charming throughout the hotel. The welcome was warm and inclusive. The hotel was immaculate, our room was spotless with an amazing view of the Thames. Loved the American Bar and lunch at the Savoy Grill.

Unfortunately the pool was not in use during our stay which’s was a shame. We were offered to go to an alternative hotel to use its facilities but that didn’t suit us.

Nothing ti dislike

Everything

The location

Room I had was disappointingly average

The service was great and staff very friendly The food was wonderful

Spacious Family Room Great Pool Friendly Staff / Child friendly Splendid Ambience/Atmosphere

Brilliant customer service, especially John on Reception. Beautiful rooms with an amazing shower.

NA

We have stayed at the Savoy on many occasions and never been disappointed

All food excellent. Staff very courteous. All good thank you.

Fantastic staff, great service, nice bar and restaurant areas

Rooms are ok, bathrooms very clean but dated, shower over bath. 1930's styled room but didn't quiet hit the mark other hotels at this price in the area offer better facilities

The service was superb > especially the room service. Could not fault it. Food excellent. Beds so comfortable and room is the quietest in London! So kind to leave chocolate for my husbands birthday. That made his day. The doormen were brilliant too.

The tea was too weak for me. Toast was not toasted enough. We had problems with the final bill and there were extra charges on it, but the receptionist did sort it out. I also think we should have been told about the extra daily service charge of £35.

We stayed in room 832 lovely view We have stayed at the Savoy a few times now will stay no were else now it amazing From handing the car to Tony who looks after us every time to all the staff there you all are brilliant nothing to say bad at all

everything

I loved the pool, steam and sauna rooms, the bedroom was very Luxurious and amazing, the hotel was amazing, the bed was very big and a very comfortable nights sleep

The location was perfect, I loved the pool, steam and sauna rooms, the bedroom was very Luxurious and amazing, the hotel was amazing, the bed was very big and a very comfortable nights sleep

Everything.. it has been re-decorated but still maintained the Savoy style.

Iconic

We went to the American bar - chatted for ages, then as soon as we sat down (empty might I add) we were told that we couldn’t have a drink because of our clothes - please note I was wearing a 2500E Chloe coat and 5000E bag! So hardly shabby but because I had leggings with my 1000E cashmere jumper NOPE.. literally embarrassed and walked out.. luxury is not what it used to be it can be unique and different - keep up with the times!!! We were staying and was rare op as we had baby sitter.. so was disappointing.

Changed our room. Due to outside building noise,excellent service

What is there to say about The Savoy that hasn't already been said, a thousand times before. Not our first five star experience, but our first time at The Savoy and it did not disappoint in any regard whatsoever. From first arrival by car, being greeted by the concierge, who took our luggage and whisked the car away, to the impression as you enter the building, the reception staff, ambience, decor and the almost unquantifiable atmosphere of a top class establishment. Far from aloof, every member of staff we came into contact with was warm, welcoming, friendly and seemed very much aware that they were part of the history of The Savoy and that it was incumbent upon them to maintain the very highest of standards. We will definitely return and cannot recommend The Savoy highly enough. Simply fabulous.

There was absolutely nothing to dislike.

All perfect

Nothing

Beautiful historic building nicely modernized. The detailing is exquisite.

Exceptional hotel, staff and service level.

Not a single thing, our entire stay was wonderful.

Beautiful hotel with impeccable staff.

We were located in a newly refurbished area which was exceptional

Nothing