Hotel ICON, Houston

Great hotel but didn't know there was so much activity and loud music right outside our room otherwise I would have requested a different location

Breakfast was $27.50. Come on, it wasn't that great and I'd never pay that amount for a breakfast like that

Quiet and clean great location

Everything was wonderful

Beautiful facility, very clean. The restaurant food was good and so were the drinks. Staff in each department were friendly. Overall good experience.

N/A

Beautiful design with amazing decorations! Great location to the nightlife!

There was nothing to not like!

Valet price

Loved the room service, size of the room, size of the bathroom, size of the bath, hot chocolate, staff SO NICE.

The room is dated. The room service is expensive for what is provided.

The aesthetic is marvelous. I love the cleanliness. The smell is divine. I forgot to ask what the scent is named. The staff at check in and check out were amazing. Both young ladies at the front desk brought such sincere warm to our visit.

I loved everything.

Best hotel I’ve been able to stay at good prices and very friendly staff

Nothing it was all a good experience

It’s a beautiful property. Lots of character and interesting things to look at and explore.

The area it’s in is a little dirty, but it is in downtown…

Great location. Spacious rooms. Staff were friendly and helpful.

Nothing.

Very comfortable and well kept. Loved the architecture. The vault door added a great touch to the history of the building.

No self parking. $52 for overnight parking is a detriment to stay for a long period.

Great style, design, preservation of the historical aspect of the hotel. Not pristine, but fun and absolutely clean. Lots of attention to detail. We loved the consistently great staff, the 24 hour hot chocolate in the lobby during a cold, rainy weekend, the work out room.

Nothing

The architecture and decor.

The cost of valet parking. $52.00/day. Checkout is at 12pm but the cleaning staff attempted two times to enter my room before 12pm to clean my room. I think the staff should wait until they have confirmation that guests have checked out before attempting to enter the room to clean or wait until official checkout time.

Clean, spacious rooms & friendly staff

Only 50$ valet parking available, if not then you must find a parking garage and walk with your bags.

Bar was busy when we were there, therefore, not as timely or clean. But the bar tender was lovely. Breakfast was ok - for the quality the price was a bit high. Server not attentive w/coffee and tea service throughout. Everybody was nice though. Would have been better if we could fill our own coffee and tea.

Attentiveness of waitstaff in bar and restaurant.

Beautiful hotel, great downtown location, helpful staff

They went above and beyond during our stay

Loved everything about it

The staff were very friendly and location was excellent

I liked it all

Location was great for us.

We loved it

My stay was great! Friendly staff, central location, beautiful room!

Beautiful- so beautiful!!! Loved all the details and the ambiance.

Loved everything

Location was good to access various activities. Breakfast was nice. Able to leave bags at the hotel and collect fora flight later in the day also great that the hotel will alert when a taxi is required.

Cannot think of anything to suggest.

Staff

facilities, location, friendly staff

N/A

Good breakfast

Outrageous overnight parking charges

The reception staff were helpful , the bar staff were friendly and efficient also Room are big in size

This hotel is not new or modern

Card reader in elevator isnot accurate

Beautiful design, cleanliness and nice staff

There is no microwave available for use

The design and decor of the hotel is fantastic, the rooms very clean and well-kept (the bathroom is fabulous). The staff was also very friendly and helpful.

Parking is a bit expensive.

Hotel icon is gorgeous, the rooms are exactly what you see in the pictures. The details are truly gorgeous. The first issue we ran across consisted of our room facing a very lively night club (which honestly I should have done my home work) that carried noise into our 4th floor room until about 3 am. My husband and I did enjoy the walking distance of several bars and restaurants, so maybe the noise wasn’t a huge price to pay, but annoying nonetheless. The second issue consisted of the night time staff. I had no clue where to retrieve ice from, so when we arrived back from a concert I asked the front desk to deliver some. I waited and waited, which was fine, so I called to confirm what I had asked for. I then was hung up on three times, mid sentence about said ice. I then got back on the phone with someone and the ice was delivered after I explained the hostility of my calls being disconnected. So word to the wise, don’t order ice at night. All in all, the hotel was good, I’m not going to let two incidents deter me from returning. To end our stay, the breakfast buffet was absolutely fabulous. Thank you to the day time crew and valet for being absolute angels!

Street noise

We were celebrating our 19th wedding anniversary, and the woman who checked us in gave us complimentary breakfast for the whole stay that was really nice of her. We were always greeted with smiles from the staff, and everyone was really kind. Valet always made you feel special

Everything, amazing location, design and great breakfast. Would stay there many more times.

We loved literally everything.

Great Breakfast lots of choices.

Sausage was dry.

Staff was friendly and very accommodating.

Great location, especially if you plan to attend an Astros game. Convenient shuttle to and from the games. Nice restaurant at the hotel. Would highly recommend to friends and family.

Friendly staff and clean rooms

Location

NA

Location good, breakfast ok.

Eggs not warm enough. No pancakes or waffles. Fruit did not taste fresh!

The bathtub

The bed was horrible

The calm vibe

Great location, beds comfortable rooms good size

Filthy carpet in room, stained and old and dirty!!! AC dated and dirty and loud!

I was pleased with the breakfast offerings. The hotel has a charming, albeit slightly dated, decor and is conveniently located near a bustling street filled with attractions. I liked the view of my room.

The decoration and facilities of hotel are a little bit old. The in-room service was lacking; during our stay, they only changed the towels and replenished the toilet paper without cleaning the room.

Clean and quaint. I like older city buildings refurbished into classic hotels.

Parking was a bit pricey but it was better then parking on the street I guess.

Excellent breakfast. The staff was incredibly friendly, and the room was clean and beautiful!

Atmosphere, location

Price. Television barely worked. Tub faucet was wonky.

character building

Found check in staff to be unfriendly

Stylish

Needs an upgrade as it seems to be getting old and also upgrade breakfast urgently!

It’s very clean, everyone is so friendly. I love the history behind the place. The room was comfortable.

I did not know that the only parking option was valet and it was $50 a day. The site said there was a parking garage. Definitely not true. Our room was across the street from a bar so the music was very loud until 2am every night.

The staff at the front were amazing 🙏🏾🙏🏾

I’ve staid in other places with the same amenities and paid less for staying in a suite in different cities with more space then my room

Parking was way too expensive.