Hotel Granduca, Houston

The hotel facilities are nice. But the staff is very slow.

The fact that from 5 rooms we booked. They are still holding 300 dollar deposit

Great room, restaurant, and bar

Stayed an extra night and was charged almost double. Unexpected.

The communal area was very inviting

facilities in the room especially around the kitchen area

The hotel is in need of some upgrades. Hotel is very dated. Construction was going on so only one elevator was working. It was not worth the price and on top of all this I got charged for self parking.

Location.

Staff was nice. They didn’t clean my room and were to comp one night stay.

Too disorganized during construction

Good location

They tried to over charge my American Express card when I arrived for incidentals . It was declined . I called the customer service. They told ent hey we’re trying to charge $647.00 and to get a line item receipt and it was supposed to be $150. This happened the time before. I was very upset thinking my CC had been hacked. They were supposed to give me a full refund. When I left they told me they were waiting on the manager. All the staff except one valet was fired or quit in the few days before. There were also some strange people and activities around. I will not stay there until it if finished na even then I might not. They better refund my stay.

The whole facility along with the plumbing needs a total remodel. Thanks,

Location

Significant renovations were taking place at the property during my visit, which meant that the typical dining space was closed as well as the patios, and only the pool area was open. However, in order to reach the pool area guest were required to walk outside and all the way around the property to access this area. The property did not inform guests of the extensive renovations and minimized the work being done. Work on the property due to renovations begin early in the mornings and lasted all throughout the day, creating a very loud and disruptive atmosphere making it impossible to work remotely uninterrupted from property. Upon check out, I requested to speak to a manager and there was none available. I shared how my room did not have a basic amenity such as a refrigerator causing my $50 custom-made gumbo to spoil. I was only offered a breakfast for the many unacceptable interruptions and inconvenience experienced while staying at this property. I requested that a manager give me a call and to date I have not heard from anyone from the property. I am recommending to my colleagues and business partners to no longer stay at this property when visiting Houston due to the poor accommodations and customer service.

The suite was very beautiful

Nothing

The location is fantastic. The doormen were also fantastic. My wife really enjoyed the deep tub, and I enjoyed the beautiful pool. The bar is very nice, as well as the bar staff. Parking is great whether valet or self.

The check in folks seemed preoccupied and could cheer up some. We were very surprised that there was not a refrigerator in the room, as it had a microwave and stove....but there is really very little to not like here.

Beautiful property. Awesome pool and patio. The rooms are spacious, not updated but anyway they have all you need for a short or long stay.

The room furniture could use some maintenance.

Amazing hotel to stay. Great staycation location!

There was no room in the bar to put your own stuff. The bed was shaking.

Decor. Comfort. Design. Food.

Needs freshening up.

Vintage boutique style hotel, absolutely elegant but cozy.

Nothing

This is a very nice property - beautiful and comfortable with topnotch service. (Wyatt at the front desk was the BEST!)

For the price and the 5 stars, parts of the property could use a little TLC (renovations/upgrades).

Large, elegant, comfortable rooms with excellent furniture. Beautiful grounds, lobby and bar.

Pool was awesome, piano bar at night was fabulous , food was superb

Great location. Fantastic staff. Great experience. I'll definitely return.

Food was amazing; pool and garden vibe was incredibly relaxing and transported us to the Mediterranean.

The food staff was awkward and not on point; the concierge staff was not knowledgeable about ADA policies.

it feels like home.

the house keeping

The hotel is spectacular and you feel like it is an oasis inside of Houston. Very European feel. Dining, pool, and staff is amazing. The front desk not so much. The wait staff, chef, bartenders, are incredible. The rooms are always beautiful with Bulgari soaps and shampoos. Valet is very helpful and service oriented. The Alba resteraunt is the best dining experience in Houston and very romantic. The best service and food.

Front desk employees either not informed or not very service oriented. Not much smiling or friendliness. Professional but not much in personality.

I was a little worried that it might be a bit pretentious and not the place for a leisure type trip. I was wrong, it was great. As soon as we arrived we were able to relax and enjoy the stay.

Beautiful surroundings! Food was excellent. We ate in “Georgio’s and listened to the live music and loved it!

The room is spacious The staff is helpful

The restaurant is a bit too expensive If only the front desk personnel would smile more, they are very formal

Breakfast is fantastic . I like the proximity from restaurants and shopping area same time it is easy exit /entry from key highways I use during my stay.

Varity of in-hotel restaurants, but it is boutique hotel and this is acceptable to me.