The Moran CityCentre, Houston

Great staff Vanessa and Ryan It was birthday weekend and everything was great

Expensive valet parking at 39.00 day Busy free parking garage Not easy to get in and out of area during peak traffic times…allow more time

Location!

The carpet was worn and the room could have used a good deep clean.

location is excellent

needed some cleaning in the common areas. shower had mold

There are many nice restaurants and cafes in the area

The service at the reception was unfriendly Disappointing breakfast

The breakfast served was of excellent quality. The variety of options available was impressive, and the staff was extremely welcoming and eager to assist.

The coffee machine within the room was not connected to any electrical outlet. Consequently, it was necessary to retrieve and plug in the cord from the back of the device in a different location.

We were upgraded to a bigger room free of charge. The room was clean upon arrival & the space was efficient. We had clean linens & the soap smelled good & didn't leave our skin dry. The manager greeted us with a warm friendly welcome when we checked in & we were given a complimentary bottle of wine as well. Breakfast was fresh & delicious. The view from our room was beautiful looking over City Centre. The area had a lot of attractions & shopping as well as restaurants that we enjoyed. Most of the staff were friendly & the pool was clean & beautiful.

Our room wasn't what we expected but it wasn't horrible. We were hoping since we upgraded to a better room & it was our honeymoon that they would really lay out the red carpet with decorating the room & better service. The room was clean upon arrival & we did have a nice view of city centre. We did have to ask for our room to be cleaned our second night & it wasn't cleaned when we returned. Also, we requested clean towels & they didn't give us those until we called the front desk. We had to call twice & they finally brought them for us to shower but we were checking out that day & because they brought them out later than anticipated we missed breakfast. We were hoping they would have a jacuzzi but were disappointed. Also the second night when we returned to the hotel the bartender was rude to my husband when we wanted to use our complimentary drink voucher like there was a problem. HER MANAGER SIGNED OFF FOR THE VOUCHER. WE DID NOT ASK FOR ANYTHING!! She almost didn't give us our drinks! Stating the manager wasn't supposed to give them to us & that she wasn't supposed to write a dollar amount & as patrons that was not our issue. & we ended up still paying the difference which wasn't a problem, but her mannerisms & demeanor were rude & standoffish as if we didn't belong there....

Great location! Staff was kind and helpful. Complimentary breakfast was amazing! Whisky bar with live music was very enjoyable. Free parking was definitely a bonus!

Rooms could use a little decorative upgrading, but were clean and comfortable.

Hotel was a lovely hotel, great rooms and a very on trend look. Its in the heart of the City centre, where there are a number of bars and restaurants within a short walk. Easy to get to as its a few metres off the freeway. The reception team were great.

The continental breakfast was a mix of "a bit cooked and a bit continental" but neither done well. This is included so not a deal breaker and you can order a breakfast to your taste for a fee which is acceptable. The bar staff have perfected the art of not seeing you even when standing in front of them (they only have to acknowledge you even if they are busy and cannot serve you). The restaurant staff seem unhappy in general. None of this would stop me staying again as it is a nice hotel.

The room was not up to par with cleanliness. The shower floor was dirty and the toilet did not work correctly. The remote was sticky as well as the light switches. Other hotels at this price point make sure items are sanitized. This hotel definitely did not.

very clean, nice staff, beds were comfortable, location was great everything was in walking distance, bar was fun

bar drinks were very expensive

Loved the location everything was in walking distance.

I booked for city view but didn’t get it.

Great location in Citycentre with lots of dining options, shops and and activities that you can walk to. Good live music one evening that was free for hotel guests. Good view from the room, which was a good size.

A few minor things: Toilet was unreliable, sometimes making a tank filling noise for a long time without stopping, and sometimes not filling at all (had to take off the lid to the tank and fiddle about inside to let the water in). Only had one glass supplied for water even though there were two of us. Small face towel was not replaced by housekeeping. Our room had two fridges - the original one that was broken and another one that was OK but not in a very convenient location. It would obviously be better to fix/replace the original one.

Location is fantastic. Lots of restaurants in the immediate area. Also it was just a short journey to the office

The coffee machine is a nice touch, but not much good for a tea drinker. A kettle would still be useful

The reception staff were excellent. Room and view were great. Location excellent

Room Service breakfast could be better. Room Service staff could be more polite. Shower could be warmer

A few nice places to have dinner and drinks

valet parking over priced

it was absolutely beautiful!!!

everything was great

Location was excellent. I loved that there was free parking, and that you could just walk to restaurants and stores around the hotel. The park view right infront of the hotel was lovely too, and having a floor-to-ceiling window with that view was fantastic. Also loved the hardwood floors, a welcome refresher compared to most hotels' musty room carpeting.

Nothing, really. Hot breakfast options were rather limited, but I liked that there was a lot of fruit. Only thing that would make the room better is if the shower also included a handheld attachment for the harder to reach places, but that would just be a plus point for personal convenience.

easy access to the property and the location was beautiful.

the bed was to hard for my liking.

Location and room

No microwave and limited drinking water

location

staff at checkout very unhelpful and rude, ordered Romance package that was never delivered, loud noise in lights on bathroom, never addressed

The room was large and clean. The complimentary breakfast was nice and the location was great! You can walk to all the restaurants and shops.

Parking was a little difficult to find.

The location is perfect and calm

The pool close to early to be able to enjoy it

First room assigned had a very poor view, a roof top! Totally unacceptable. Second room was much better.

Roof view

the breakfast was nice but it was the same in the ten days I stayed ,I think you should provide any variety ,or may be I should order but I haven't seen anything shown telling me that I can order any special food from the cuisine.

Location fabulous, couldnt be better in City Center. Convenient front and back entrances for walking and Uber pick-up. Staff nice and friendly and tried to be helpful. Breakfast convenient and good quality. Beds comfortable, rooms clean.

Rooms not well laid out. Bathroom counter small. Had to ask for hairdryer and hand soap at front desk. Not a great working space in room. OK desk, but no convenient outlet nearby for laptops, etc.. 2 lights not working in room, so dim.