The Peninsula Hotel, Hong Kong

Hotel and rooms with a view were amazing. All decked up for Xmas Eve with carolers and a giant tree. High ceilings and ultimate luxury.

Spring Moon restaurant was overpriced and disappointing.

Breakfast was extensive but expensive. Room was fantastic

Breakfast was great, room was great, and you could feel the luxury while stating at the hotel.

Nothing, place was great and we enjoyed our stay very much

Everything. The Pen is immaculate and you want for nothing. Best hotel in HK by far

Popcorn chicken (poolside snack), the coating was a bit too hard.

Very friendly and helpful staff, esp. Joey Lai at Guest Relations, Keith Lam at Front Desk, Hannah Mok, Director of Front Office along with two of her staff members (sorry, didn't get a chance to ask for their names), as well as our house keeping lady. We really felt that we were well taken care of. Our room is on the 25th floor, and it offers a magnificent, unobstructed view of the Victoria Harbor and Hong Kong side skyline, the view alone is worth a million dollars. ❤️❤️ I also like the control by ipad for light, curtains, and TV, etc., making everything very convenient. And of course, the hotel is at a prime location with only minutes walking distance to Hong Kong landmark the Clock Tower, Cultural Center, Star Ferry, Hong Kong Museum of Art, K-11 fancy shopping center, subway stations, Hong Kong movie Walk of Fame, and numerous restaurants and shopping centers.

I like breakfast at Verandah Cafe on the second floor: The decor is very pretty and the atmosphere is relaxing and causal; the food has a great variety, very well make and fresh. Since the holiday season has started, the restaurant lobby has a cute miniature Hong Kong Winter Wonderland train display. The hosts of the restaurant are very warm and friendly, however, I'm hoping some of the food prep staff and waiters can do the same. I would wish the staff member at the egg station would greet customers when they approach, at least to say "Hello" or "Good Morning", and perhaps offers "How can I help you?", etc. instead of just standing there silently. Another thing is, to my observation, certain one or two waiters on the morning when I was there, would not fail to greet customers of European descent but not so much to Asians. Customers should be treated equally. Hope the hotel would provide more training.

The hotel is perfectly located opposite the city centre, with magnificent views of Victoria Harbour (be sure to choose a room with harbour view!). The underground train and the ferry terminal are within walking distance. Rooms are very nicely equipped, and service is impeccable. Great indoor swimming pool, sun terrace and hotel gym. The Breakfast buffet as well as the evening buffet (in the same restaurant) are just marvellous. I did also enjoy the airport pick up in one of the hotel's Rolls Royces which was a special treat not to be missed.

Location, front door staff - porters excellent Excellent decorative state Spa

The restaurant staff were a bit slow to attend to us after we were seated Disappointing not to be able to check in early after 12 hour flight - had to wait in the spa for 4hours with jet lag

Staff. Room. Location. Thank you !

Old world charm they think of everything … staff amazing!

due to technical issue with inbound flight, we arrived 1 day later, we communicated & they adjusted the booking without cost, very appreciated!

stayed for 4 nights, had 1 time free time, wanted to go for a swim, found out they had a private event.. there was no commuication about it what so ever. so no swimming no city views.. dont know why you book a hotel with all the options if they are not available. otherwise a 9/10

Fantastic location, and meets every expectation from a HKG 5-Star hotel. Even accommodated my incredibly early check in landing from America.

Ambiance

There was nothing I did not like

The location and the magnificent view

Nothing

The Peninsula Hong Kong is just iconic, the atmosphere, the staff, the location, the rooms, everything is just superb.

Everything

Nothing

Everything. What an incredible hotel.

Nothing

Perfect service, wonderfull hotel.

nothing

Location was perfect for exploring and walking to the conference and meeting other conference delegates nearby (they all met in the lobby of the Peninsula and were wowed! I am sure I got you new fans for future bookings. The room was amazing and I loved the little foyer for privacy. I LOVED the tea set after a long day, to enjoy the beautiful loose tea leaves.

The gym was nice but there was no one there to ask questions of. I was slightly worried if I used any equipment wrongly and got injured so I refrained. But I enjoyed the choice of equipment very much.

Andie Cheung, Front desk manager, enabled a quick and pleasant check in. Upon request, Andie converted a King bed into 2 beds. Very professional. Wilson greeted me at the airport. I knew my stay would be a pleasant one after meeting up with Wilson. Warm welcoming. Jimmy, the driver, brought me to the hotel in a clean car providing water route. it was a plodrive from the airport to the hotel.

All amazing

It truly is the “grande dame” of Asia. What a hotel! Well planned and comfortable rooms with everything a guest could want. Service was impeccable. Food well presented and delicious.

Location, staff, history, view

Expensive!

Impeccable Hotel

The hotel is just perfect, the service is at the highest possible standards, starting from the door openers at the entrance to the phone operators - the entire hotel team which I came across and interacted with during the stay is amazing - thank you all.

Comfort of the room and the complimentary croissant that came with my coffee order!

Hotel can be a little but brighter.. lights are a tad too dim

One of the best hotels in the world! Hospitality in its best!

High floor room provided beautiful views

Leaving

Location, class, history, style, detail!

I felt that the waiters in the lobby were very focussed on selling more than serving. Not in the Chinese and Japanese restaurant those were perfect.

Luxury at its best

Such a gorgeous hotel

Love this hotel. I will come back again

Nothing new but everything shows history and luxury

No fresh milk for the coffee bar, only has coffee mate, a bit disappointing not sure if it’s common in HK. So I had to order it everyday and the last night there it was delivered without clean film, not very hygienic. Also, some staff seems speaking English only or at least when they noticed my friend and I were talking in Mandarin still talked to us in English, sure not an issue for me but not the best for my friend.

Personal touch from the staff.

The drainage pipes in the bathrooms groaned after use.

The room was spacious and beautifully appointed. The view was stunning.

Beautiful hotel. Excellent facilities. Impeccable service.

Nothing. It was fabulous.

The service and the attention to detail. The cleanliness. And most of all how the personally attended to me when in need

I liked the aesthetics

I can't point out something negative

Total understated luxury. We landed early morning and they allowed an early check in. We left late the following night and could still use the pool and facilities after we had checked out

Quality hotel great location

Buffet breakfast was disorganised and disappointing

Short

Staff

We loved staying here. Food was exceptional, staff were attentive. The pool had a great view overlooking the harbour. Dislikes, not much. The water temperature in the jacuzzi was too cold.

We loved the location of the hotel, breakfast was sensational,and the choices were wonderful, staff were really lovely. Bottled water supplied in abundance.

Location and exceptional service

Everything was perfect

Beautifully presented

Nothing

The Peninsula in Hong Kong has a magnificent lobby, elegantly-decorated rooms, amazing service, and central location. The welcome fruit bowl was a nice touch, and we appreciated the free drinks. The receptionist allowed an early check-in even if we arrived hours before the official check-in time.

Too bad the pool wasn't available, but the hotel informed us way ahead of our stay.

Location is iconic, impeccable service. The view from our room was truly unbelievable. Convenient to the metro. Great gym. Pool was closed for maintenance, but was offered access to 2 other hotel pools next door. Bed linens were so comfortable.

Everything! The Best hotel ever.

Nothing

Everything

Nothing

Exceptional staff, beauty of the place and unbeatable location by an MTR

Nothing

Grand and atmospheric.

Was is there not to like about this property. It’s the Grande Dame of Asia!

However, if I were to nitpick, I have to say that some attention to some details is needed for it be a try Grande Dame. For example, in the bathroom the water from the shower seeped out into the compartment where the toilet bowl is - the door was closed the whole time. So much so, that the base of the doorframe of that compartment has signs of humidity damage. With regards to the bar, the staff was excellent, however, management should take mor care of the atire of the staff, mainly their shoes and their sizes, as when they walked the shoes made a loud clacking sound. Finally, regarding the concierge staff, when one of them handed me the my backpack and helped me put it on, the person was reeking of tobacco. In a hotel of such a category as the Peninsula, such details must not be overlooked. Aside from this, we loved our time spent there!