The Peninsula Hotel, Hong Kong

The Peninsula is such a gorgeous hotel. All of the staff are very friendly and professional. Our room was stunning and beds...well let’s just say I’ve never slept so well in my life. Exceptional beds and bedding. I was there to celebrate my birthday with my daughter and the hotel were fabulous and even brought up a beautiful cake and card. Outstanding! We Hope to visit again for our next holiday.

Everything was great about it

Transportation arrangement could have been more coordinated.

The location is very good. I was given a high floor room with great harbor view, enjoy the splendid night view from the room.

The given room was very clean. The daily cleaning was excellent. Good location at the heart of Tsim Sha Tsui. The breakfast environment and food were excellent although the food verity could be better.

NIL

Location, view of the harbour. Staff very attentive.

Nothing, everything was perfect.

double glass window make the room quite feel warm because of good ceiling height high definition of the TV very good sea view very pretty of the marble stone or granite

toilet basin look old style old fashion of the shower hot and cold control

very nice place to stay. Room is very clean and well-equipped

The friendliness & helpfulness of the staff esp Joey Lai at the Front Desk & the Concierge.

none

location

nothing

The breakfast was wonderful. the waiters and waitress are polite and professional. the room was very quiet though facing to the street. hot water comes immediately when open it.

not found yet, maybe next time I can do.

Great food and service Spacious and comfortable bedroom Staff very helpful and kind

Cheap quality toilet paper Water of the indoor swimming pool too cold

EVERYTHING.

NOTHING AT ALL.

excellent staff! nice view of the harbor!

both wifi and phone data are not too smooth in the room

Excellent hotel for a short or long term stay.

Tad bit on the pricier end and bed pillows can be better.

Almost all staff are very polite，friendly and considerate👍

staff of Swimming pool not so polite

The staff were kind and upgraded our room for maximum comfort. (Proof of excellent hotel management.) The dinner buffet was excellent, especially the tender ox tongue...(drooling) Thank you for preparing the mother's day cake for us! Had bath robes and cute slippers for kids.

The swimming pool was too cold, suggest to improve the heating system. The virus restriction was over but the sauna and SPA facilities was still closed. No breakfast buffet during our stay, even after virus restrictions were lifted. Facilities in the bathroom and SPA area were too old, suggest to invest in improvements. The hotel needs to provide more entertainment for children. (There was not much children could do in the hotel) Sadly the Peninsula umbrellas were sold out.

location near Harbour waters, MTR station, shops and restaurants near by.

too many people in the lobby the high tea in the lobby was not the best.

The excellent Chinese food!!

the ambience

nothing

view

Nothing. Old and bad service level.

Unprofessional management, they called me with wrong name and surname all time, poor dining in room, this hotel lost its charm.

location

bad service

We’ve stayed at every major hotel in Hong Kong, and The Peninsula has the best staff in the entire city!

The ‘King-sized Bed’ was two Twin Beds pushed together, and we could feel the crease between them. This is meant to be a 5 STAR Hotel, so we felt this was shocking. Sure, the rooms are small for the price, because it’s a comparatively ‘ancient’ hotel, but the bed situation felt like an unforgivable sin. Also, the breakfast orange juice was clearly made from disgusting concentrate, and the meal was set, rather than buffet or á la carte, without many exciting options.

design and comfort

the service is inefficient and slow, though staff is nice . Long waiting for check in/ out, drinks, room service….