Hotel The Ritz-Carlton, Hong Kong

International Commerce Centre (ICC), 1 Austin Rd, West Kowloon, Hong Kong (show on map)

Expert reviews

Fodors review:

“From the world’s highest hotel, perching on the 102nd through the 118th floors of the ICC skyscraper in West Kowloon, every large and luxurious guest room enjoys a stupendous vantage point.”

Featured as Fodor’s Choice in Hong Kong.

Frommers review:

“It takes 52 seconds to reach the understated black-marbled reception on the 103rd floor, from which a lighted escalator beckons to restaurants one floor down, all with stunning views and eye-catching East-meets-West decor.”

Featured as Frommer’s Exceptional Choice in Hong Kong.

Forbes review:

“Touting itself as the world’s tallest hotel, The Ritz-Carlton’s newest luxury oasis in the sky occupies the 102nd to 118th floor of Hong Kong’s iconic International Commerce Centre. The views of Victoria Harbour and Hong Kong Island can be enjoyed from every room.”

Telegraph review:

“One of the world’s highest hotels, sitting at an elevation of 1,600 ft. The Ritz-Carlton is more than just a bed for the night, it is a chance to seriously show off. The views of Hong Kong Island, Kowloon and Victoria Harbour are superlative, with the hotel’s standards of luxury an equal match.”

Guest rating

This an aggregated customer review rating of Hotel The Ritz-Carlton, Hong Kong. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.6 out of 5.0

Ranked 4th in Hong Kong


What guests liked

All you need to know

This five-star luxury resort is situated on International Commerce Centre, 1 Austin Road West, in the Kowloon West district of Hong Kong. The Ritz-Carlton Hotel is highly rated for a number of things, among them are the views from the hotel rooms. The hotel offers its guests a chance to experience the beautiful city of Hong Kong by providing the greatest of views. The hotel boasts of the highest bar in the world which is located within its floors 102 to 118 of the Ritz-Carlton Tower.

Guests can easily enjoy panoramic views of the Victoria Harbour from the vantage points of the hotel rooms as well as the reach of the Harbour and the city skyline.

Luxury room and suites such as Premier King Suite, Club Grand Victoria Harbour Room with King Bed, Grand Victoria Harbour with King Bed, Deluxe Room with 1 King or 2 Double Beds, Deluxe Victoria Harbour Room with 1 King Bed or 2 Doube Beds are available in this amazing resort.

Other room options such as Grand Seaview Room with King Bed, Club Deluxe Victoria Harbour Room with King Bed and Club Grand Seaview Room with King Bed.

Enjoy the best of Hong Kong from the exotic rooms and suites of the Ritz-Carlton Hotel.

Rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with satellite channels, air conditioning and a comfy sofa. The rooms also come with a private bathroom with thoughtful touches such as free toiletries and bathroom slippers.


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Recent guest reviews


10 January 2023

amazing - exceeded my expectations.

exceptional 7 star service and breathtaking views of Victoria Harbour


26 December 2022

overall it was a great experience loved it the view was amazing

the staff was amazing

a little pricey


18 December 2022

enjoyable, comfortable bed! my 94 years old mother enjoys it

high up with complete harbour view

a bit tired looking , needs refresh! no weighing scale and sewing kit in the room ??


8 December 2022


Very good service and helpful staff. The food was very good.


14 November 2022

Weekend anniversary

I loved the attention to detail, even before we got there, the hotel staff had already helped me arrange some things.

Absolutely nothing, the hotel is flawless, the property and the staff!


18 October 2022


swimming pool was breathtaking. great personal, chef neck chand was incredible! delicious food


11 October 2022

A Fabulous Hotel With Amazing View

Nice view and friendly smiley staff members.



11 October 2022


Ritz Carlton has always been known for outstanding customer service. This stay was no exception, all the staff was amazing, they were attentive and anticipated my needs (I'm 7 months pregnant).

This is ju


27 September 2022

Dream stay

Everything. A truly exceptional experience from the moment we arrived at reception.

Maybe the pillows? They were too soft for us, but they have a few types available as replacement so this was easily resolved by calling housekeeping.


10 September 2022

Brilliant will definitely come again

fantastic location and room very attentive staff made wedding anniversary celebration perfect


12 July 2022


The staff's attitude is perfect!!


28 June 2022

Very luxurious hotel, very expensive, silly Covid-related restrictions.

It is the tallest hotel in Hong Kong. My suite was on the 109-th floor. The suite has large glass windows looking out upon Victoria Harbor. The view was breathtaking. Hotel staff was exceptional - very friendly, helpful and accommodating. Due to Covid there were some changes and adjustments from normal operations - specifically, the Club moved back-and-forth from the 102-nd floor to the 116-th floor a few times. I prefer the big Club room on the 116-th floor.

In normal, non-Covid, times, there would not have been any negative. But because of Covid, there were the ubiquitous bar codes and other Covid-related silly requirements. When entering the hotel, you must scan a bar code, then when going to the hotel restaurant, or the Club, you have to scan another code. But that is not all, you not only have to scan a code for entering the restaurant, you also have to scan your vaccination code. I was not vaccinated in a country that provides a bar code for the vaccination. My vaccination was in Thailand. My vaccination record was a little booklet. And I had to carry that with me at all times to show hotel personnel. The more annoying thing was that each time I entered the restaurant or Club, I had to show the vaccination record - as though maybe my vaccination would disappear or change from one day to the next. Now, I realize that this is not the hotel staff's fault. Rather the Hong Kong government created these silly requirements and the hotel is obligated to follow them. The only additional negative is the very high price.


25 May 2022


The staff are amiable and really cater for our needs!



22 May 2022

staff were really really nice, will definitely revisit

service and welcoming of the staff is excellent, definitely will revisit


20 April 2022

memorable stay

very clean and well organised for our stay. the staff was very polite and friendly.



12 April 2022

a Home away from home - the perfect staycation

great connectivity. fantastic design and spectacular views. very comfortable and spacious rooms.


12 April 2022


Having breakfast with a view of the Victoria Harbour on a high floor -- there is no match for Ritz-Carlton.


27 March 2022


We booked this staycation as a 25th Wedding Anniversary stay, and it was an absolute treat. The welcome and helpfulness of the staff made it a memorable stay, as did the location. We would recommend the Ritz-Carlton to anyone looking for that something a little bit special.


12 March 2022

Very good

the views and polite staff

relatively poor in room dining at night perhaps due to COVID ; in comparison with The Peninsula Hotel , the same expenditure for a grand suite would come with substantially much bigger space and easily finer in room dining experience.


24 February 2022


Incredible customer service and friendly, helpful and polite staff.


21 February 2022

Oh, so much luxury~~~

The room was super clean, very comfortable, and the view was super good. My wife and my kid love it so much! It shows how well managed is the hotel. All the staff members were super friendly and helpful.

I wish there was more entertainment for kids. The breakfast buffet could be improved by offering more variety and luxury food. We loved everything! Will surely return!


3 January 2022


A beautiful


29 December 2021

enjoyable and relaxing

service was excellent and it wasn’t very crowded

breakfast was very mediocre for the price you pay


29 December 2021

Generally was good.

The swimming pool with mirror ceiling is interest, can avoid collide with other guests. Dinner services in Lounge & Bar was attentive and nice. The staffs are generally very courtesy.

My late check out request was approved, but still got lock out after lunch, need to reactivate the key.


27 December 2021

I’d like to personally thank Petri Poon, Mr Joe and Yves Henner for making my Christmas staycation!

Everything about this hotel is outstanding! What makes it stand out from other 5 star hotels is the personal service of the staff.


Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Snack bar
  • - Special diet menus (on request)
  • - Kid meals (additional charge)
  • - Kid-friendly buffet
  • - Wine/champagne (additional charge)
  • - Fruits (additional charge)
  • - Coffee house on site


  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Family rooms
  • - Lift
  • - Safety deposit box
  • - Soundproof rooms
  • - Heating
  • - Non-smoking throughout
  • - Air conditioning
  • - Designated smoking area

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre (additional charge)
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out (additional charge)
  • - Currency exchange
  • - Luggage storage
  • - Concierge service
  • - Private check-in/check-out
  • - Invoice provided


  • - Sauna
  • - Fitness centre
  • - Spa and wellness centre (additional charge)
  • - Massage (additional charge)
  • - Hot tub/Jacuzzi
  • - Indoor pool
  • - Indoor pool (all year)
  • - Nightclub/DJ (additional charge)
  • - Evening entertainment (additional charge)
  • - Beauty Services
  • - Facial treatments
  • - Body treatments
  • - Body scrub
  • - Body wrap
  • - Light therapy
  • - Spa facilities
  • - Steam room
  • - Spa lounge/relaxation area
  • - Foot bath
  • - Spa/wellness packages
  • - Back massage
  • - Neck massage
  • - Foot massage
  • - Couples massage
  • - Head massage
  • - Hand massage
  • - Full body massage
  • - Fitness
  • - Personal trainer
  • - Fitness/spa locker rooms
  • - Themed dinner nights (additional charge)
  • - Happy hour (additional charge)
  • - Tour or class about local culture (additional charge)
  • - Cooking class (additional charge)


  • - Terrace

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping

Entertainment and family services

  • - Board games/puzzles


  • - Parking garage
  • - Electric vehicle charging station
  • - Accessible parking


  • - Wheelchair accessible
  • - Toilet with grab rails
  • - Higher level toilet
  • - Lower bathroom sink
  • - Emergency cord in bathroom

Pool and wellness

  • - Rooftop pool
  • - Infinity pool
  • - Pool with view
  • - Heated pool
  • - Sun loungers or beach chairs
  • - Swimming pool
  • - Swimming Pool


  • - 24-hour security
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
  • - Fire extinguishers
  • - Delivered food is securely covered
  • - Access to health care professionals
  • - Thermometers for guests provided by property
  • - Face masks for guests available
Check availability 311£277$385¥40810C$300A$300HK$3014S$508SFr361¥2444kr3176kr2325kr2999