Hotel Mandarin Oriental, Hong Kong

Received an upgrade to a suite.

Laundry got the request for an urgent dry-cleaning service confused.

The hotel’s attentive staff, attention to detail, food and its location.

Nothing.

Great location, friendly service, nice views and comfortable rooms! We felt well looked after.

Exceptional service. Of particular note are the Reception and Guest Relations staff who make me feel very welcome on arrival; and , on departure make me loong forward to coming back soon.

I love the spa and the food and beverage outlets especially The Chinnery and the Captains Bar.

Very clean. Staff is super nice. Wonderful experience.

Excellent service from staff throughout my stay. Our room was perfect and had a great harbor view and that of the square. Brilliant location and accessible to many key landmarks.

N/a

The incheck process in the business lounge was very convenient. Breakfast was good but nothing really special. Location was very good. The neighbourhood was nice to walk in. Also a lot of restaurant choices and stores nearby. The Man Wah restaurant was so so. Nice atmosphere but the food is nothing special.

The Man wah needs an other chef. The atmosphere is good but the food is nothing special. So do not go there because there are a lot better option close to the hotel.

Superb breakfast. Everything is excellent. The cleanliness of the room, an accommodating and cheerful staff, a housekeeper who always checks that you still have a bottled water or new set of towels are all worth of what you paid for. Very good location for shopping too.

None. Everything is perfect.

Best hotel in the world still

We had access to the Mandarin Club which was a fantastic amenity.

Everything was great! I have no recommendations for improvement.

Very attentive staff - excellent Club facilities and package.

1.Professional staffs 2.they give us late check out till 3pm

1.very old 2.too expensive compared to service and facilities 3.roof height was too low 4.

I always feel well looked after at the MO HK.

None

Comfortable European style hotel

I have gotten used to mainland China luxury hotels which - at this rate - are a notch up from this level

The property was probably the best hotel I have ever stayed in. It was extremely clean, the staff were absolutely amazing, friendly & attentive. The location is great. The room was comfortable & clean. The Club Lounge was excellent.

Nothing

Whatsapp room service awesome

Everything. I have always enjoyed my stays in MO Hongkong.

The staff were so gentil. And we enjoyed our stay. Very clean and good food.

Nothing everything was perfect

Lovely hotel. Very slick and professional. Staff were excellent

A bidet in the bathroom would have been nice but that's about the only thing I can think of that was missing

Friendly staff, extra care for kids, provided more towels and bathroom kits for our toddlers . staffs were being helpful for booking lunch and giving direction for local attraction, the hotel itself is a piece of art, with great food selection and truly one of the best hotel in HK.

Everything

None

Well located. Complimentary breakfast was a great addition. This should be for all types of stays. Staff was friendly and supportive and wifi was smooth.

Nothing to mention for me

Excellent service and staff from minute 1 onwards

In short nothing

I have been a regular visitor and it was lovely returning after 10 years

Nothing

Traditional hotel with traditional values- an exceptional experience

Everything was good

Exellent hotel with the highest standards of cleanliness and comfort. all F&B facilities are great ad food is delicious

Everything was perfect aside a small incident with housekeeping which they did their best to make up for

WE HAVE TRIED THE CHINESE RESTAURANT AT MAN WAH, IT WAS CROWDED AND THE FOOD WAS SO SLOW. THOUGH IT WAS TASTY IT WAS A WASTE OF TIME.

After spending a few nights at the Marina Bay Sands in Singapore albeit a beautiful hotel and Ultra modern it doesn't have the same cosy warm feeling that the Mandarin has. Our stay at the Mandarin in Hong Kong felt very personal and friendly- the staff really want to look after you and make your stay special. We stayed in a club room, which had great views of the bay. The service in the club lounge was impeccable, a special Mention to Roxanne thank you for your help and advice organising our trip to Lantau ( booking in advance saved hours of queuing). Also Ben and the team in the club lounge for amazing service. In fact all the staff were super efficient and on the ball. Already planning our next stay at one of the Mandarin Hotels.

The swimming pool- indoor and small a roof top pool would be perfect!

OVERALL A VERY WONDERFUL VISIT

UNFORTUNATELY WE DID NOT HAVE A GOOD EXPERIENCE AT MAN WAH RESTAURANT. THE QUALITY AND MENU WERE DISAPPOINTING

Good location, Very clean Very helpful staffs

Nothing

Location, food and old school charm.

Nothing.

The staff was helpful The details are beautiful The location is amazing (i was just surprised that there was a lot of trash and people sitting on the floor in the opposite of a luxury hotel like this)

The room had few spots that were scratched and over used like the face towels and the bin (needs a bit renovation) and i was just surprised that there was a lot of trash and people sitting on the floor in the opposite of a luxury hotel like this

Location of the Hotel

Old fashion Hotel, breakfast room quiet busy

Location is amazing, the staff were exceptional & friendly. The Spa & salon are great. Enjoyed all the services!

I could hear the noise outside the room

The best hotel I have ever been to .. Everything was extraordinary ! Including the staff, facilities, location as well as the services. I would like to give a special thanks to Megumi San as she welcomed me with a great pleasure and hospitality and that give me a great first impression about the hotel. Your Sincerely Abdulrahman

Lighting in bathroom

Great location, fantastic service

My favourite hotel in Hong Kong. Excellent location, connected by airbridge to many shopping malls and close to Victoria Harbour. Very good rooms with all amenities you could think of and excellent service.

I had a fantastic stay, I can't think of anything negative during the stay.

location was right in the middle of everything. Easy to walk . Service is unmatched.

Just a little old fashioned and expensive

location is excellent, easy access through the galleries no need to hit the street. Room is clean and comfortable. Excellent breakfast buffet.

The excessif use of parfume in the airconditionning. Having breakfast in a parfume store is not pleasant. Staff seems not smelling it anymore.

Service was impeccable by all staff. They were ready to help in a polite unassuming manner. We felt at home!

Lovely room with a great view. Very comfortable.

Location and cleanliness and staff

Bed is hard and not comfortable

The best service!

There is no option with 2 rooms except just 2 rooms

One of my favorite hotels, not just in Hongkong. Great staff, extremely attentive. Very centrally located, beautiful rooms, a lot of attention to detail.

Great staff fabulous welcome arranged restaurant for us & birthday cake for my husband

Breakfast was excellent, as was the room and hotel location.

Excellent location. Staff very helpful and courteous

Nothing

The incredible staff and service especially the reception and concierge, they treat you you really as guest and not customers.