Eaton HK, Hong Kong

Buffet

Small face wash sink, slippers too soft

The staffs are very kind and helpful! Room cleaning is almost perfect as I haven’t experienced before. Services are great!!

No complaints

Location, close to a lot local restaurants, tourist spots and walking distance to bus stops and mtr. Fun elevator ride with views for the kids

The location, facilities, toiletries and the friendly and helpful staff.

The property has aged since my last visit and hope the owner will continue to upkeep the property.

Good location

Twin share Nook Rooms are small

Great hotel and location, attentive staff, great breakfast

Noise was a bit of an issue at points and the lifts would get slow and busy

The staff were super friendly and helpful even cleaning staff. They helped with our children and getting around the city.

I don't have anything to complain about.

My room was really good, liked the mattress, everyday cleaning, good wifi. The gym was great, the pool cold but peaceful with beautiful view

Everything was ok

Great location, the best buffet breakfast we’ve ever had and a great room.

Everything was just as it should have been. Professional staff, good design, quality. Amazing breakfast, an experience most surely worth a try! Among the top 3 breakfast buffets I have ever been to.

The reception gets crowded at times, but it is impossible to avoid, taking the size of the hotel into consideration.

Breakfast is amazing! Rooms are clean. The whole hotel has really cool vibe.

I liked everything!

The location is best

Rooms were a bit small

The location is very convenient but also very quiet. The staff are helpful and welcoming. The rooftop swimming pool is cute.

The room is a bit small but understandable as it’s HK.

Facilities were great as well as location.

Location, staff, breakfast.

Gym are could use some more air conditioning

Very clean and comfortable. Delighted with the size of the room and our view onto the street below. Great location. Easy to find and not too far from the MTR.

Nothing.

we booked the room on behalf of our guest, the hotel made a big fuss on advance payment, mandated it to be after end of your free cancel period. to be honest, we did not ask for your free cancel offer and found your hotel very bureaucratic in handling the request to pay early. we have been managing the travel process of all our guests and your hotel was the most disappointing in terms of booking experience.

booking method and advance payment

Perfect location with all mode of transport at your disposal. Staff was very helpful and concierge assistance with your requests were able to help and met.

Location. Good sized room. Comfortable bed for a good night sleep.

Location, very helpful staff and guest services, english speaking, 7 day post check out concierge

Room makeup sometimes missing something but easily corrected by calling guest services

The staff were lovely but some had hardly any English so was hard to understand.

Super cool! Food stalls in the lower level were great! Wonderful staff. Loved it!

The buffet breakfast and in house food options were incredible, best hotel food experience I've ever had! Great location, with a gorgeous style and vibe throughout the hotel. Very efficient and pleasant staff too. I'd love to go back one day to check out the bar and the live music, try the dinner buffet and the swimming pool!

The room was a little smal for the three of us but it wasn't a huge issue as we only stayed 2 nights.

Good location, good to have a family room. Lovely pool.

Overpriced.

The staff was so nice, the location is perfect and the room was very clean

2nd time staying in eaton hotel! We love it for the convenience, location and value for money!! Its within walking distance of everything you may need! Perfect if youre staying a few days like us xxx The buffet breakfast was great with plenty of vegetarian options and was good value also!

The room was a bit small but perfectly adequate for a few days

Amazing location

Great hotel , helpful staff super clean . This is our third stay here !

Nothing

The reception was exceptionally welcoming and helpful. The staff wasn't just mindlessly following established instructions, but showed empathy and critical thinking in resolving a couple of minor issues that I had. The breakfast was amazing. Ironically, the best local food I had were the hotel dim sums.

When I arrived for the check-in, I had a minor foot injury, so climbing the stairs with luggage was suboptimal. I expected the hotel to be more business-oriented, but it turned out to be more hip. Nothing wrong with that, but keep that in mind when choosing your stay. I also expected a bigger room, but, again, one shouldn't expected a lot of space for this price in the center of Hong Kong.

Couteous staff, great ;ocation

Room is very small.

The location was nice. Close to shop and train station

They don’t provide tooth brush.

Central location. Busy but not overly busy and crowded. Easy access to MTR. Lots of convenient shopping, restaurants and laundromats.

The restaurants, the concept, location and staff are great.

Even though I had a newly renovated room, it was born out. The wallpapers and the bathroom tiles were not well maintained bathroom furniture pet couple rusty areas which was concerning. I would have changed my room if hadn’t gotten my tetanus shot recently.

location very clean

nothing

Fabulous, especially the location and bar

Legit the best hotel breakfast I’ve ever had. The variety of delicious Chinese food options was amazing. The food was Michelin star restaurant like. Thank you. Also great location. Nice facilities.

Location many food stores nearby.

Rate is slightly high in comparison with other hotel of same class

Atmosphere, interior/decor arts, access to restaurants and food court

Size of room - not spacious

Very conveniently located. Walking distance to so many things. Food court very useful.

Complementary room upgrade availability for regular repeated customer. 3rd elevator not reading card keys. Weak water pressure

Lovely hotel great staff excellent location

Nothing!

staff are mostly friendly and welcome but some are not at all. Room is larger than most of the hotel in HK ,location is fine

Obviously the Eaton hotels are a class of their own and the Kowloon property amazed me. The vibe of the place is buzzing, its like a small town of its own. The staff are very professional and approachable, the room is cozy, warm and welcoming. Bedding is exquisite providing for excellent quality of sleep. The bar on the 4th floor is also stunning with amazing cocktails - not to be missed. The hotel generally provides for a very interesting experience, lots to explore and discover here.

The gym! Unfortunately its small, badly designed and honestly a bit of an excuse of an exercise space. There arent many machines, the free weights are placed right outside the elevator banks with limited space to move around (I mean really tight). the hotel is massive and has so many different things like a radio station, a co working space, a food court and more. All this is confusing to the newcomer. try not to get lost inside this place.

Clean white linen, shower, water pressure, towels, bed, treadmills in gym.

social areas, gym weights,

Clean, exceptionally clean. Rooms cleaned daily. Amazing experience and comfortable bed perfect after a long day.

The hotel met my expectations and offered good value for money. It was very clean and the staff were excellent. Although the rooms were somewhat small, they were quiet despite the central Hong Kong location. A highlight was the breakfast; it is organized like a food court with many stations preparing a great variety of styles.

Style, location, staff and cleanliness

Should have been able to watch platforms like Netflix and not enough condiments. More came when requested but too meagre to start with

Great location with plenty of food and transport options nearby. The newly renovated family suite is spacious for Hong Kong, and the staff were very friendly. The only downside was the pool hours—it opened too late and closed too early for us to enjoy it.

The room is a bit smelly due to the bathroom issue that could have been better maintained.

4th floor bar is very nice

Great breakfast buffet and food court

Needs to be out to take the elevator

Booked this location as I needed to stay relatively close to King's Park Rugby Pitches Check in process was seamless even though we arrived past 12am Room was larger than what you would normally get in HK. Worth what you pay for Had hotel breakfast and it was a sumptuous spread. Loads of different options were available and they even had non-dairy options for latte :)

Insufficient lighting within the room The hotel safe was in an enclosed cabinet together with the fridge, making the safe kinda warm? Bed was too soft

Breakfast is excellent - vast varieties of selections of different cuisines and seats are wide.