Hilton Hotel Strand, Helsinki

We loved the location. Its close to the Xmas markets and a fantastic shopping and dining area. We walked easily to all locations. Breakfast was good value and had an excellent variety. The Duty Manager on our first morning, Darren was wonderful. So friendly and knowledgable about the area. He was very helpful showing us maps and suggesting things for our family to do. Thanks Darren! The staff were very helpful with storing suitcases and getting our rooms ready a little earlier when needed. We had a fabulous experience.

We were woken up at 7am on the first morning with a fire alarm! Was rectified within 5-10 minutes.

Children friendly hotel, excellent breakfast, very kind staff

not possible to display any toilette bag and necessaire in the bathroom, the hotels around the world created minimalistic interiors for business travellers therefor the one travelling for leisure prefer to rent flats

The location is good, and the basement parking is excellent. The breakfast is fine as well.

The booking system is messy. There are many options: this room and no breakfast, this room with breakfast, this room and breakfast and a sea view, that room with.. without.. that size.. this size... prices change during a day... And when you think you nailed it and booked with everything you wanted and paid for that, it turns out (at the reception): "Oh no, there is no breakfast.. you did not book it". What? Booking.com customer service cannot do anything--they likely do not want to mess with large chains. The bottom line: make screenshots of your selection before you have paid. The "sea view" looks more like a "big pond view". The swimming pool is tiny, and the materials used in rooms are cheap.

Great breakfast, nice rooms, TIna was very helpful.

Pillows were to soft for me

Friendly staff, organised a champagne and fruit reception in our room for my partners birthday. The lobby area and lifts up to the rooms is very cool! It’s a short walk into all the main bits of the city so it’s perfectly located!

Friendly staff, great cleaning crew, gorgeous pizza

Sauna set up was unusual, very small and untidy with towels all over and wet slippery floors

Hilton is a 4 Star Hotel in a very convenient location (walking distance from the main attractions). Their lobby is very cosy and the breakfast is very good. The price is reasonable, especially if compared with the very expensive prices around the city.

Upon my arrival, I encountered an extremely rude attitude from the restaurant manager. In an aggressive manner, he asserted that we couldn't have our dinner, citing incomprehensible reasons such as having only 2 chefs and some round tables not designated for serving food as per policy. It's important to note that I was accompanied by my 9 and 12-year-old daughters, and we were in a city with a temperature of -20 Celsius, where most restaurants close after 20:00. When I requested him to be more friendly and exhibit some hospitality, he responded in an entirely unacceptable manner, even threatening me to watch my attitude. This falls far short of the hospitality standards one would expect, especially from a venue like Hilton. However, the receptionist, to his credit, was kind enough to genuinely apologize for the incident, though it was an overall unpleasant experience.

Pool, sauna, bar and restaurant

Bar open only in the afternoon

Pool was amazing with the view and fish tank.

Temperature of pool was a little chilly but aside from that our stay was great!

Centrally located. saunas.

The typical things you expect in a 4/5 star hotels are not there. Slippers have to be requested (which is fine as this is for sustainability purposes I hope). What appalled me was that bath robes have to be rented for €10 (I hope I misunderstood the receptionist that it’s for renting and not for deposits only). If for deposit, he didnt explain to me.

Location, room & toilet comfort & quality,

Only 1 restaurant

Perfect for what we needed

Great location

Breakfast had big variety especially in terms of organic food and healthy options. The kids loved the lounge. The reception was very helpful

Loved the hotel, the location, the inclusion of a family/executive lounge with our room and the standard of light breakfasts, appetisers and drinks with it, plus the gym, pool and sauna. A really beautiful hotel!

Only that the reception staff were very professional but equally not really friendly or welcoming. By contrast the housekeeping team were lovely!

The location is good. Great saunas and the swimming pool. All facilities worked properly.

The temperature in the room was not easy to regulate. If you make the room warmer, it takes hours to cool it down again. The breakfast was good. The dinner a la carte also, but Christmas dinner was very poor.

Good beds and lovely restaurant and breakfast

Good location, walking distance to major sites. Good size room with sofa bed for children.

Not a 5 star hotel. 3 star level with very basic facilities and amenities.

Quiet location Helpful staff Clean room Service as expected

Restaurant has very little food options for dinner and closes early, with no other restaurants close by. A little bit annoying when you come from work meetings late. No fridge in the room for same reason, difficult to keep something for late snack

Very friendly helpful staff, lovely bar area, enough room for a family of 4 for 3 nights.

Staff very friendly and helpful. Allow us to earlt check in and late check out. Hilton the best!!!

Nothing. All perfect!!!

Great location. Only a 10 minute walk into the cbd or 5 minute tram ride. Tram and bus stop is 100m from the enterance. Great food from the restaurant in the lobby if you dont want to head far from your room.

Very friendly staff and the facilities were really beautiful.

The swimming pool was not so warm for winter.

Good location

The room is so dark, sometimes I would go to the toilet just so I turn on the light and hang out there so I don't get depressed.

Staffs there are very friendly, especially the staffs at the restaurant. The room is spacious and clean.