W, Edinburgh

Roof top terraces views out if this world!

Nothing

The location and the building itself. It was very modern and clean.

A bit noisy since it's right in the heart of Edinburgh but windows are thick enough to block the noise.

Location , staff , rooms are comfortable

Prices

Amazing Ribbon building, a new iconic Edinburgh landmark!! Excellent location and accommodation. Every member of the W team we encountered was absolutely a credit to hospitality.

Absolutely nothing.

Staff were except

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Great location. Amazing staff. Lovely rooms

Very clean and very good location

Very nice comfortable rooms with 2 double beds. Rooftop bar had great views of the city. Good location close to the station.

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Surrounded by history, almost invisible as a modern day hotel in the middle of 18th century architecture

Little confusing getting about,

Central location Big room Very clean

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Breakfast was excellent, bars and dining areas stunning, great views great service. Evening bar snacks were superb.

The glass fronted toilet door in the room that opened out onto the room, and the same with the shower , lack of privacy and indeed dignity.

Excellent location. Close to everything in the New and Old Town. Very clean and modern.

Everything!

Nothing.

Very clean. Very very very nice and friendly staff.

Close by to every attraction in the city. Staff are very helpful again.

I would loved to have stayed in the main building . But the room we had was very special .

Wonderful bed and a cozy high tech room.

The. Close proximity to the city center and Train station

Location is fantastic and the hotel and rooms are very nice. Breakfast was also very good.

Check in was a bit slow. I booked several rooms under my name and the other people I was travelling with couldn't check in until I arrived.

Lovely property and very attentive and helpful staff. It was a great location too!

Nothing we thought it was great.

Exceptionally good service from the moment we entered reception.

Nothing to add here

We found everything to our liking. We had an exceptional sleep in the most comfortable bed. Loved the quality throughout our room. Staff were friendly and very professional.

I can honestly say we couldn’t find a single thing we didn’t like.

Central location. Staff were all very helpful and pleasant. Reception staff great in sorting out a problem.

Breakfast was à la carte and choice not that great. Bit off that in a 5 star hotel there are no side plates / knives or that tea comes in a cup with tea bag in it. Even John Lewis serve tea in a teapot

Everything.

Nothing.

location and atmosphere

we asked to use the sauna and was informed it was a cost of £60 per person! joke

Efficient, guest-friendly, food good, easy access to main shopping areas. We had an invalid’s room which was very well set up.

Our room had a poor view but the comfort made up for everything.

Amazingly comfortable and luxurious rooms. Fabulous staff, great location and the restaurants were brilliant.

Nothing

The view of the city skyline from the top deck is superb. The rooms are intelligently designed, sockets where I needed them to be, lighting controls in the right place and the whole building is well laid out. The staff during my stay couldn’t do enough, they were responsive, helpful and interesting to talk to, they bring personality with them.

Lovely hotel,very clean modern,great location, lovely rooms.

Little bit pricey for 1 night

Didn’t have breakfast. The hotel was first class in all areas.

Everything was good.

Everything. Room was amazing and the roof top bar was fantastic, great views.

Great location

The staff were fantastic

Staff were brilliant. Room was excellent

Didn't explain when booked we'd be on the other side of the road. Didn't like that I wanted to be in the main hotel. Felt let down by this.

Stunning breakfast !

Didn't like the 12% service charge which isn't optional at the bar only complaint

Amazing hotel, fantastic views from the view point and breakfast areas. Well located, quiet and very comfortable. Stylish furnishings and lovely helpful staff. Would go back again and again!

We stayed here for my suprise night away for my partners birthday. At check in we arrived at 3pm on time for check in as it should have been to be told the room wasn't ready yet so we had to wait about for another half hour, it seemed that every other person checking in was being given keys to the rooms straight away with a welcome drink which we were never offered. When we got in to the room it wasn't fully made up pillow cases were missing off the pillows and the decorative pillows were not on the bed, the pillow cases were later bought up by the house staff which was fine. I did ask prior to our arrival as a gesture if they could arrange for a small birthday token for the room which they did and even more they gifted a bottle of prosecco which was lovely and a small birthday cake with a message so was delighted with this. I couldn't fault the staff or the room it was really just the experience we had when first checking in that let it down slightly but we still had a lovely stay! Thank you W Edinburgh

Longer wait to get checked in to the room , room not fully made up on arrival

Our room was very spacious and had everything we could need, staff were very helpful and friendly as soon as we walked in to the hotel to the minute we left.

The safety deposit taken at check in takes 10-14 business days to go back into your account which we were not made aware of, i generally don’t mind but would be nice to know in future.

The hotel went above and beyond for our trip

Not one thing

Was great we got a complimentary upgrade to the w suite it was amazing

Everything was 10/10

Great friendly staff. Great atmosphere . Great views

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The staff were so welcoming! We really enjoyed our first stay here and would happily return!

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All of the staff were the best team I’ve ever seen. They were so helpful, so kind and very friendly to us. They tried their best to make our stay unique. I’ve stayed in so many hotels until now, but this was the best stay of my life, I definitely suggest W Edinburgh to everyone!

great location!

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The property was beautiful and very accommodating. I loved every bit of it. The customer service and the food service and the room service were impeccable. Preet took very good care of us she gave exceptional customer service at the beginning middle and end of our day. I can’t wait to visit again and I will definitely be staying at the W again.

non-applicable

Exceptional place to stay, staff always welcoming, hotel room amazing & views from the top are breathtaking!

Nothing

N/A

The hotel itself is finished to such a polished high standard. Everything felt slick, clean and stylish. We checked in for a nights stay for my 30th birthday and the hotel kindly surprised us with an upgrade, a bottle of bubbles, some sweet treats and a lovely card. We also got to check in early with no bother. It was so touching to be made to feel special. The room itself was beautiful, really unique and comfy. Everything you could need was available in the room from a wireless charger (my husband forgot his charger so this was great) to a steamer to umbrellas, tote bags, comfy robes and slippers and more. The bed was so comfy. We had breakfast included in our stay at SUSHISAMBA. The restaurant is stunning and views of Edinburgh are wonderful. It was a lovely breakfast, very generous. The location of the hotel is perfect for an Edinburgh getaway. We will 100% be back and be recommending to all our friends and family.

The doors to the toilet and shower weren’t completely private which felt a little intrusive (frosted glass). Wouldn’t put me off staying again though!

Staff friendliness. Location. Quality.

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First class hotel in a great location.

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Everything, especially customer service from all staff.

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