Waldorf-Astoria Palm Jumeirah Hotel, Dubai

Helpful staff, good location with fantastic views

the room was excellent

i know this Hotel from long time ago. this time i came to spend UAE days off. to my surprise , the Hotel was overfull with clients and children. not so much Europeans but most probably Indian/Pakistan big families. it was too much crowded at the beach area and eating area. Children were heard everywhere even on 'Adult only' areas. this was uncomfortable. SPA - i tried to order spa facilities- but SPA staff didn't answer my calls and even didn't react for what's up messages for the phone they provided themselves. so, during my stay i lost the opportunity to visit SPA facilities at all. when i came and asked why they didn't answer my messages- they replied : 'we just didn't reply. that's all!!!" and also, it is time to renew the the welcome area/reception and arrange nice presentation of cosmetics they offer. the picture is very poor and dull.

Everything is great Nice experience

Barbeque staff was not very welcoming

the staff, location, and facilities are great

the Cleanliness of the room especially the toilet and balcony is below expectation

It was clean, room was big and comfortable, good value for money

The breakfast was horrible, you’d order and it will take over 20mins to get a simple English tea, our simple omelette well done was done wrongly, it had to be done again but it was still runny and they added cheese despite us telling them we don’t want cheese. I didn’t like the breakfast at all.

Room was stunning, as was the view. Breakfast was too crowded and queue was too long. Didn't feel like a premium experience at all. Dinner was pretty similar experience. Spa, beach and pool were fantastic. Check in was good. Valet was a little slow and disorganised.

Breakfast & dinner disorganised and slow, as was valet. The live jazz wasn't running and bar was closed with no notice.

Water Charged for Dinner

Customer service was amazing. The room, breakfast and Dinner, all really stood out. It was a true five star luxuary experience for us.

Nothing specially to talk about.

We like the hotel, but it lacks the facilities and activities.

It's a lovely place to visit.

All the facilities was great the staff is very helpful the restaurant was great

Nothing

Very clean and cozy,view on Burj Al Arab is a plus

Drinks chargeable in half board dinner booking.Also we arrived at 1:00pm received our room at 4pm when we requested to check out the same time they gave us the room they agreed only until 3pm late checkout and no compensation they said the policy until 12:00pm which doesn’t make sense why we received the keys late No one from staff or reception told us at checking in that you get to enjoy 50% off at restaurants not even the restaurant or ice cream shop did until we found the next day by coincidence from someone Housekeeping never answer.

Room (except for the temperature at night), pools, breakfast, and service

The hotel should update the air-conditioning system to enable warming the room at night when it is getting colder outside, or alternatively provide radiators...

At the end of the palm is more secluded, so it’s quieter, as Dubai can be a busy place, making the location truly relaxing. Adults only areas were good and policed. Room was spacious, comfy, clean, with good amenities The shuttle to the Mall is useful as it is a long way, with three trips a day with efficient dropping off and picking up

The constant jazz music, it got a bit much after a few days. Would be nice to hear perhaps some more local or cultural music as I felt as with the decor and music, I could have been in any Waldorf. The à la carte restaurants need to be better, I would say the buffet was the tastiest and best value for money out of them all. We tried them all but also went out of the hotel for meals.

Great location , amazing facilities , well maintained rooms , the in house restaurants are all amazing

The overall experience did not feel very personalised or 5 star or special , rather very standardized .

Beautiful hotel. Great food.

Stuff not very interactive, not informative. Lack of communication and freidnlybess. The hotel staff are not very impersonable

Excellent location & staff

Wine was SO expensive

Very luxurious. Staff is very kind and professional.

The prices are way too high. For hotel residents, there should be some discount.

Very nice room

Does not meet the Waldorf standard, more like a very standard Hilton

Staff were very friendly, responsive and helpful. The pool, selection of restaurants and beach were brilliant

Few things did not meet our expectation from a Waldorf brand 1- I sent a message stating it was my wife 50th birthday but no special gestures were made 2- we had to request our room to be changed due to the sewage water smell coming from a sewage treatment station located next to the hotel. Although the room was change but we could still smell it when sitting at the balcony. The staff informed me that they have been struggling with this issue which brought to my attention that if this is a known problem why do you put guests in rooms that are close to the sewage facility. Disappointing incident that I feel from a hospitality perspective they should never happen.

Resort is excellent - location, service, spacious and very clean room.

The only downsize was some reconstruction in the garden on property

The whole experience was great. The food was delicious and there was a lot of choice. The room was spacious and very clean.

Room was lovely and just what we wanted, great view too! Only eat breakfast in the hotel but that was great, lots of choice and excellent, friendly and helpful staff.

Nothing

The facilities and pool were great. Staff were very attentive especially the waiters and life guards

We were sent an email before arriving stating we would receive a cake as my daughter was on her honey moon. There was no cake! The turn down service seemed to arrive before we had left for diner every night so didn’t get our room turned down on several nights.

Great place

Nothing all perfect

Special thanks to Khin, Ravindra, Arabinda, Santhul and all others who made my stay comfortable at Waldorf.

Not a show stopper but I was there for 5 days and I wish they did give me a late check out.

Lovely low rise hotel. Excellent staff

Building work happening

We’re very happy after returning from our stay at Waldorf Astoria. Food, service etc. were excellent. Rooms were spacious and clean. Children were well looked after and enjoyed attending kids club. We will definitely be returning as felt overall provided good value for money and an enjoyable stay😎.

Loved the rooms there . Everything was provided for us. The pools are nice and big. Temperature controlled which is important in dubai heat. Also loved the convenience of ordering whatever we wanted from the menu without having to call someone to take your order. Also convenient that you can smoke by the tanning beds.

They said they would provide an anniversary cake however we never received one. They also were slow deliverinf when asking for some things we needed in the room. Buffet was relatively limited with mostly salads.

All the staff were amazing! They were always so helpful and lovely and went out of their way to make our time at the Waldorf wonderful! Thanks to Moses for being so helpful. 😊

Everything was good .

Nothing really

The hotel look and feel generally. The food was also very good

the shower area tiles was slippery

Very good service and a nice location

The fifth floor had been closed for renovations along with the original location of the Pearl Club Lounge and we hadn’t been notified of this.

The friendly staff, excellent housekeeping service, very clean hotel

It’s just a little bit far

The Waldorf Astoria Dubai Palm Jumeriah is a wonderful property. The rooms are well appointed and spacious. The bed is very comfortable and sitting area is relaxing. The bathroom is what dreams are made of. Bathroom amenities are out of this world (Aesop) & the bathrobe is soooooo soft and comfortable, you wanna stay in it forever. Hotel restaurants, bars, pool, and beach are all well maintained. As an extra bonus, there is an adult's only pool with the spectacular views of Atlantis the Royal that is a refuge. The beach staff also is very attentive and friendly. They spoil you big time - from placing towels on sunbeds, cleaning sunglasses, providing water and cool towels through beach day,…. All the staff is warm, attentive, and incredibly professional. They ensure one is looked after continuously.

Hotel is well maintained, but is starting to need a renovation. Carpets in common areas are a bit old and dusty, wallpapers are old, lighting in corridors are dated and not nice.

Amazing rooms with incredible views Fantastic pool and private beach Good breakfast Best gym I’ve seen at a resort/hotel Excellent staff, especially the team at the front entrance and door , Omar at reception , housekeeping team

A little on the expensive side compared to other resorts in the area, and rooms are a bit over categorised making any subtle room difference unnecessarily expensive Men’s SPA was really small and not attractive to use

Location, beach, net in the sea protecting from jelly fish, tennis court, rooms and view from the room

Construction works nearby.

The hotel is in a great location. It is definitely a plus that it has its own beach. It is big, yet not overwhelmingly so. Similarly, it is a fancy place that, at the same time, feels quite homey and welcoming.

The staff is kind and helpful; however, they were overbearing at times. It sometimes felt like they were more interested in getting a positive review on Google than about our comfort and privacy.

Very good but i hope next time allow us for late checkout

Vista do quaro

Longe

The outdoors, beach, pool and garden area really nice.

Very good

The carpets in the walkways are worn and disgraceful, they look shabby

I enjoyed the evening buffets, great variety and well presented, particularly the desserts. The staff were very helpful.

It’s a bugbear for me. Music played everywhere, at least keep volume down in the dining area.

The room provided was very big and roomy and the balcony was a bonus overlooking the sea towards the city.

The service at breakfast was not good - we had to wait for a while to get coffees etc and l did not like the fact it was self service.

Loved the hotel,very friendly and attentive staff.

Building work being carried out next door.

Staff were super helpful and accomodating.

It was all excellent

The room was very spacious, clean and the decor did not disappoint. We got fresh fruit almost daily in the room. The location is fantastic. Breakfast was great....quite a large spread. The service overall was great. The in-dining team were fantastic (Christopher, Roselyn and the rest of their team). They went out of their way to make my husband's birthday special. Petronella at the breakfast area was great too and the rest of the staff in the hotel was friendly and helpful.

Not much, but as with anything, there is always room for improvement!

It’s an excellent hotel and the facilities are great here. The rooms are stunning and bathroom is beautiful. The pool area and the beach are lovely and it’s all kept really well and was super clean. Everyone was extremely friendly. A special mention to Gwen who worked in the Serafina bar. She was one of the best servers we had and her customer service was outstanding. Thanks for making our time so special

The staff in the buffet area and the pool side dinner area were very friendly however they sometimes didn’t seem to understand things we were asking for with ordering drinks. Particularly the breakfast buffet staff. We stayed for 8 nights and every morning they managed to get something wrong with the order. Whether it was bringing over a drink we didn’t order or charging us for the breakfast even though we were half board. Not sure if it was a language barrier but they all spoke English, there just seemed to be constant mistakes and with the price you pay to stay here I expected slightly quicker / better service. This feedback is ONLY for the buffet staff

Was beyond expectation

none

none

Very good service and facilities, pleasant overall impression. Everything is up-to the great level of service and comfort.

here I was told that the hotel cannot take deposit from a debit card (which I still cannot explain), therefore I had to separately pay for any services within the hotel, which was a bit of discomfort.