Serenissima Boutique Hotel, Crete

Breakfast. Location. Quiet Room. Balcony.

Staff were polite but not overly helpful or friendly. Room was on two levels so constantly up and down. Bed uncomfortable. Not a 5 star hotel.

Location was near the water and all the shopping, on a narrow alley. The staff was gracious and helpful with dinner suggestions and our room was very nice. Wish we could have stayed longer. Be prepared to park a short walk away.
Breakfast was elegant.

Very elegantly restored and decorated building .
Extremely comfortable bed and quality bedding.

Some internal noise if other guests are using the public areas late.

Lovely quiet elegant hotel in great location near Venetian Harbour with extremely friendly and helpful staff

Quiet and comfortable with delicious breakfasts and friendly, obliging staff. Lovely touches with luxury toiletries and fine breakfast tableware. Steps away from the wonderful restaurants, cafes, shops and port.

Everything. This is a beautiful property with excellent staff, quality rooms and outstanding breakfast service.

Nothing

It was so beautifully presented and conveniently located close to restaurants, bars and the waterfront but still a short walk out of old town.
Staff were very helpful with directions and restaurant recommendations.

Nothing!

Great place in the heart of the old town, just a min away from the old harbour. The room was clean and cozy. Polite staff and ready to assist. The breakfast was the highlight of our stay and the young lady that served it was super kind and smiley. Will book again this place next time at Chania!

Everything! The food, the service, the facilities, and the location were all amazing!

Nothing. Everything was great

Great location and the a la carte breakfast was one of the best breakfasts I have ever had at a bed and breakfast! I would highly recommend this hotel and would gladly return again.

Everything about this hotel is fantastic. It’s located on a little side street , but right in the beautiful old Venetian harbour. The staff are super helpful and friendly, the à la carte breakfast is entirely satisfying (it actually makes the normal buffet brekkie seem ridiculous…). The entire building is an aesthetic delight, tastefully renovated, it’s impeccably clean and the rooms are extremely pleasant, you almost want to just stay in the room…
This is an absolute gem of a small boutique hotel - warmly recommended.

The only sad thing is we couldn’t stay longer… 😎

The location was great because it was close to the waterway with many restaurants.

The pillows and bed were too hard to my liking.

Superb breakfast a la carte, made with great care. Fresh orange juice, excellent coffee, homemade delicious cakes, excellent omelets etc.

The noise from streets during the "late party hours" can be disturbing if you prefer to have the windows open (like we do).

Location and amenities

The location was great, close to the harbor and a variety of restaurants. The breakfast was great as was the service.

It would have been nice if the restaurant had been open, but then I understand the issue which was left over from the COVID shutdown.

Everything was wonderful. They did upgrade us to a junior suite, which may have influenced my opinion, but staff are amazing as is position!

Staff, location, breakfast, quiet

Shower a bit tricky to get used to

I would give this hotel a ten out of ten! I booked this hotel a year before our trip and when I saw the pictures online I was blown away! It is even better in person than it is online! I couldn't stop taking pictures of the place! It is extraordinary! The staff is exceptional as well! When we arrived, the concierge had walked to meet us at the drop off location, to ensure that we could find our way back to the hotel! What hotels do this? When we were leaving, the female concierge again walked with us, to show us where to meet our driver! (the streets are very narrow in the Chania and cars/taxis cannot fit down every street). Chania itself is an extremely beautiful old city with loads of charm!
There are only seven rooms in this hotel and it has been lovingly restored to the highest of standards! The rooms are palatial with vaulted ceilings and they are exceptionally clean! The breakfast was a full breakfast, with a menu etc. and it was free! The location is perfect as it's right in the heart of the city.
So all in all, there's a reason it's rated #1 on Trip Advisor for hotels in Chania. It was one of the prettiest hotels I have ever stayed in!

Would not change a thing! Every one of the people that work there are exceptional and the hotel is gorgeous!

Great location in the heart of old town. Great service including a great breakfast every morning. The rooms was spacious and very comfortable. Chania is a great tourist town - clean, great things to see, and not overcrowded. Will definitely be back.

Nothing - we were completely satisfied.

Great central location. Excellent breakfast. Extremely helpful staff.

Beggars just outside door to hotel.

The staff were really kind and very helpful - they booked me a massage when i arrived (which was heavenly) and called to say i could check in early. The location is brilliant, the room is stylish and very comfy and the breakfast was great.

The location was great and the staff were friendly.

The beds weren’t comfortable and the pillows rock hard despite the fact that they had a pillow menu it made not difference. They were all bad. The bath/shower combination without a shower curtain or glass meant that water went everywhere. Not a good design at all.