Serenissima Boutique Hotel, Crete

This is the most charming hotel tucked away in an alleyway in the old city of Chania. The food was outstanding with homemade delicacies that were incredibly delicious, varied and filling. I would like to mention the lovely Angie Moschou who is an angel just like her name. She warmly welcomed us and was very knowledgeable and helpful.Thsnk you so much.

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Excellent location, extremely clean, lovely breakfast & very helpful staff.

Wardrobe storage in the room was taken up with mini bar & other items so left less space for storing clothes for 2 people

we liked everything about this property! excellent location in the heart of old town, but away from the harbour just enough for some peace and quiet. exceptional customer service- probably the best I’ve ever had. we stayed in the superior split level suite for 4 nights. wonderful breakfast as well.

everything. extremely beautiful and clean modern property. staff was amazing and friendly and they had an excellent breakfast each morning.

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More than 10 on 10. Exceptional. Service was excellent, delicious breakfast, they booked us the tour to the Gorge, packed us breakfast, recommended a spa, picked us up and dropped us from the main road. Lovely room, very clean and fantastic location. Cannot recommend enough.

The only thing we think could be improved would be more electrical sockets, perhaps USB ports.

Beautiful hotel

Great location, beautiful spacious room with Milton Brown toiletries. All the staff were lovely and helpful. The breakfast was also very high quality and a la carte with options for traditional Cretan dishes as well as more traditional English breakfast.

Excellent breakfast

location breakfast bathroom

smallish room even though we were lucky enough to be upgraded - also felt we had to keep the room blinds closed for privacy as room view faced inwards

A Beautiful boutique hotel in a great location close to all amenities. Extremely comfortable bed, spotlessly clean and an excellent breakfast cooked to order. We were given an upgrade on our room and free small bottle of bubbly and cake as it was our wedding anniversary! Thank you Serenissimo for a lovely short stay. We will definitely be back!

Beautiful rooms, fantastic service and delicious breakfasts

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Very good location and excellent staff service

Breakfast was extremely delicious. Blackout curtains were great. Location is so close to the harbor, restaurants, shopping. The hotel is extremely clean, which is a top priority for me. Also, The staff was really helpful in getting us a rental car at the last minute. Very friendly service. Dmitri met us as we walked in from the reserved car which picked us up at the airport. Please note that this is not a handicap friendly set up. The area where the hotel is located is pedestrian only so you will have to walk in with your own bags from outside the Old Town. If you have a lot of large bags this could be a real problem. Also only access to rooms is via stairs. We received great assistance from the staff in meeting all our needs and that made our stay especially nice.

In a junior suite it would have been nice to have 2 chairs that you could actually sit in and relax. There was only one. Also the bathtub/ shower arrangement in our room (no shower curtain, tight space for rain shower head) caused a flood on the bathroom floor every time we used it.

Beautiful hotel, excellent location, wonderful staff, and exceptional breakfast. We couldn't have been happier with our stay.

Location, cool decor, everything was so nice! The breakfast was incredible!!!

Clean and modern rooms. Very friendly service - Joanna was really helpful. The breakfast spread was delightful.

We had a room by the stairs so it was a bit noisy. Also the noise from adjacent rooms. However this was a very minor issue for us.

The staff were very nice and friendly, breakfast was lovely and served in fab surroundings. Brilliant location to everything, this will be my go-to hotel when next in Chania.

The restaurant wasn't opened during our stay but I would say this was due to COVID, I would have loved to sample the dinner menu

Wonderful location. Charming hotel. And the staff was so helpful and welcoming. We were so pleased with this hotel!

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Absolutely beautiful and charming. Great location in the heart of old Town, yet quiet.

Location.

Breakfast was the best we had on our entire trip! Hotel has lots of character and staff is very friendly. Big rooms.

Our room had ants. We had to move rooms. The hotel did their best to make amends with a nice bottle of wine and a drink for my son. The upper level room we had, I think, was a much better value than the room we moved to. You can't park anywhere near the hotel -at best, several blocks away.

The location was great and the staff were friendly.

The beds weren’t comfortable and the pillows rock hard despite the fact that they had a pillow menu it made not difference. They were all bad. The bath/shower combination without a shower curtain or glass meant that water went everywhere. Not a good design at all.

The hotel was beautiful and in a superb location. The staff were friendly and efficient.

The breakfast was poor, cold and tasteless

Breakfast was fabulous, with good service and excellent choice of food

The room had a bad smell, due to bad laundry. Pillows were very hard and lumpy. We asked for a change of room, and although there was a room with a higher grade available, the reception refused to move us

Very well located, specious room, very clean

1) breakfast was tasty and served a la carte, but every day it took the kitchen at least 1 hour (!!) to serve it even if there were only 3-4 people. Restaurant downstairs is also still closed. 2) there is no one after 9 pm on the reception - first time faced this in any hotel, and definitely not in 5 stars. The first evening our card didn’t work downstairs and we couldn’t enter. After a phone call we got a code to get in, but next day no apologies or new card - we had to remind it ourselves 3) parking is a huge problem and no one from the hotel helped us with the guidance or gave heads up. There were other small things which didn’t work the way we expect, so haben the experience was very far from good and definitely for this money you can find a better option.