Virgin Hotel, Chicago

The staff were fantastic. Jordan was great. So so helpful. Virgin should be very proud to have him as the first point on contact at the hotel

Having to book a table at the roof bar.

The location is perfect

The room cleaning was not good. Most of the times it was very late in the day during our chill time in the room. Also there was trash for 3 days in the hallway.

Location and front desk staff

Housekeeping - we’d leave the room in the morning and return early afternoon to find that our room was not cleaned. So we put the do not disturb on to skip the cleaning. Then on our 3rd day we returned to the room at 3pm and housekeeping had just entered the room to start cleaning. They apparently felt rushed as we were present but did not say anything and they did a very mediocre job of cleaning the room. Also, rather than a kettle to heat water to make coffee please add coffee makers to the room or make them avaible upon request.

I have stayed at a Virgin Hotel in Edinburgh before and loved the vibe.

The lady at the front desk when we arrived was rude and dismissive. We were two friends traveling together and we booked our (separate) rooms together. When we booked, asked for connecting rooms, however we told this were not an option, however they put us on seperate floors! The lady was not interested in trying to help us at all.

I liked the location of the hotel. Staff were friendly and the hotel was clean.

Some things were a bit worn or needed maintenance. The sliding door in our room was rubbing on the ground and was difficult to operate. The bathroom door would not fully close--seemed the hinges were mis-adjusted. Expected more for the price of the hotel.

From the moment you enter the hotel you get this warm welcome from reception (Olga) and they are a credit to the hotel.. also the barman on the second floor was excellent as well. The room were of a very high standard and everything you needed they had in them.

Nothing

All the staff were exceptionally pleasant and professional. The room was very comfortable, especially the bed and pillows.

There was a low base noise (music) coming from somewhere during late evenings on Friday and Saturday (my room was on the 21st floor). I was immediately suspicious when first entering the room to see the hotel had provided ear buds on the bedside table. I used my noise cancelling AirPods, which did the trick and were comfortable to wear as the pillows were so lovely and soft.

Huge, clean, strategic place

The room was spacious, clean, and the layout was really nice. The staff were also warm and welcoming from the front desk to the staff we met on the floor and around the hotel.

There honestly wasn’t anything wrong

We booked a deluxe king room and was not disappointed. Our room was on the 22nd floor and it was spacious, clean and good value considering the cost of city centre hotels these days. The hotel is conveniently located for all the major attractions, such as the river, the elevated railway, shopping, Millennium Park, the Art Institute, John Hancock Tower, etc, etc. It also has a rooftop bar cocktail which gives some great views of the city, especially after dark.

Although we enjoyed our visit to the roof top bar we were far and away the oldest people there, and found the type and volume of music being played not to our taste, but that's to be expected when you're no longer young and hip; we still had a great time sipping cocktails and admiring the sights and sounds of the city.

The location is perfect for someone who needs to take the train and subway

Not that I didn’t like it but the room setting was something I’ve never seen before

The location is great. The bed is very comfortable. Wonderful staff - Jordan and Darryl were terrific! The housekeeping was great. The hotel is well managed - all staff are welcoming and very helpful.

I have stayed at this location several times and there are many common space touches that could use a refresh. Also, the rooftop music is really loud, even 2 floors down.

The location of the hotel is perfect!! The bed was really comfortable and so were the pillows, the size of the room was also great. The view is amazing from the 23rd floor!! Breakfast at Miss Rickeys was delicious 😋

The shower was a bit strange, the rain shower wasn't very strong and the hand-held shower was too low down and you couldn't adjust it. The toilet roll holder should be placed on the other side of the toilet and not where it is now, you have to really twist around to get any paper.

Room was great. Door didn't lock unless it was forced closed, but not a complaint; just something to be aware of. The shower was awesome for a tall person such as myself. The coffee shop was great. Staff was super attentive and friendly The commons bar was perfect and the bartender was sociable and knowledgeable.

The rooftop bar requires a reservation, which we were unaware of. The beggars in front were quite relentless, although I did see staff try to move them along once

Excellent hotel

Nothing

I loved that property had many amenities. I could’ve stayed inside the facility the whole weekend.

Everything was excellent!

Close to things

It was all exceptional

Staff, so friendly, polite & respectful. Oh, the pillows and mattress are amazing. It was the best sleep I've had in a very long time.

Couldn't find the switch to turn off the wall light above the mini bar. It didn't really bother us, I meant to mention it to reception, sorry.

Staff was quite friendly, the location is perfect, and the rooms are very nice. So many excellent sights and activities were within walking distance. We wish we could have stayed longer.

Virgin is centrally located in downtown and we walked 90% of the places that we wanted to go to. This included restaurants, the Riverwalk, shopping, etc. After those long days of enjoying the city, we were able to come back to a nice clean established with positive staff, and a nice comfortable bed. I was sad that I had to leave.

I loved the city. No complaints

Quick check-in Cleanliness

Bathroom separated in 3 spaces and partly directly located after the entrance of the room

It was convenient for the city, the facilities were great and clean, the staff were warm and welcoming and it was easy to book and arrange our stay.

In an ideal world the location of the rooms next to the elevator wasn’t great but it didn’t spoil our stay.

The architectural detail in the lobby. The room we stayed in had a door divider making it two rooms which was really nice because my husband gets up earlier than I do. The his and her closets were wonderful. The beds were comfy. The room super clean. The cleaning staff was so friendly. The view was nice - we were on the 15th floor. It was a lovely place to stay.

It’s not that we didn’t like it but we would have liked to have used the 26th floor rooftop. But the times we checked it out there were private parties going on. And it was loud! Would be nice to have a section for older folks that just want to have a nice quiet happy hour on the roof top with that gorgeous view. Maybe it was our timing but it definitely had a club vibe when we check it out. The L can be a little loud but nothing ear plugs can’t take care of. It’s a city so to be expected and nothing the hotel can do about it.

Excellent

Clean, well-appointed and great staff

Nothing

The man that met us out front, I believe his name was Deandre was incredibly helpful. Everyone else we met was great too.

We had pets with us and the availability for them to use the bathroom is lacking. We had to walk them down the street which is very inconvenient. Secondly the bed my mother in law slept in had some sort of red stain on the sheets. We are hoping it was paint and not something else.

Great location and wonderful service. There is a fun vibe at the hotel.

Bed was too soft. Very hard to get in or out of it. The price of the room and the price of meals was very high.

Good location and friendly staff

Breakfast not included

Love this property- it's my second stay

nothing

Great location, safe area, easy access to trains, beautiful and well equipped rooms, staff is efficient and helpful.

Pricey, and this time mattress was quite lumpy (though never had this problem there in the past).

Customer service was amazing

Love the location of the property, the staff were amazing and kind. The front desk staff Chad and Jordan were also resourceful

Nothing to report

Staff accommodating and friendly.

For the price, it was exactly what I would expect.

Not enough light in the bedroom area

Location and layout of the rooms

CEO doesn’t pay the housekeeping staff enough money so they picketed three out of the five days we were there

Snack options, coffee cafe, and 2nd floor lounge.

Dirty carpets in common areas

Great location!

When meeting coworkers downstairs, it would have been nice to have an actual "lobby" to meet them.

Conveniently located on the riverwalk

I just wish parking is included

Morern, close to train, has good restaurants and bars

None

Convenient location, very clean

Nothing

room : clean and reasonablly spacious, location : convenient to reach shops and restaurants, bed: was very comfortable shower: well worked

nothing particular

Location and the room was great

Only 1 coffee pack in the room for two people

The staff we met were very friendly and helpful. They also accommodate our requests!

The hotel is in the perfect location. Walking distance to so many great restaurants, the River Walk, the Magnificent Mile, Millennium Park, and the L Train to take us everywhere else we wanted to go! The food at Ms. Ricky's was amazing and we also liked the coffee shop, Two Zero Three. The bed was super comfortable and the room was a great size.

The bar on the top floor brought in a huge crowd every night which clogged up the lobby and the elevators. There were times we had to wait for 4-5 elevators to get back up to our room because there were so many people in the lobby waiting to get up to the rooftop bar. I think at least 2 of the elevators should be dedicated to hotel guests only. I am also a light sleeper and the hotel is close to the train line. The noise kept me up the first night. I used a white noise app the rest of the trip and that helped.

It was really adorable, and in a great location. We had concert tickets, and it was a two minute walk to the theater. Wished I had more time to stay and enjoy it!

Great location for visiting Chicago, the facilities are top notch, the rooms are comfortable and extremely clean and the staff was great.

Sad to learn that housekeeping personnel are not paid a fair wage and their contract doesn't guarantee them enough to make a living and to support their family. I really enjoyed my stay here, and a big part of the merit goes to the staff. I wouldn't stay at another Virgin Hotel unless management takes actionable steps towards providing a fair contract to the housekeeping personnel.

I loved the property.. it was really nice and clean and staff was excellent. Roof top and food amazing and ohhh the drinks definitely 10/10 it was my Birthday and they sent wine 🎉

Microwave wasn’t in the room nor at hotel at all.

Location is exceptional. Very clean and nice rooms

Great location and good facilities.

No water in the room. Getting the stay receipt was confusing.

minibar and the ability to make tea/coffee in the room. I loved the shower and toilet separation...