Ace Hotel, Chicago

Really nice

We actually didn't have breakfast, but we did linger with guests in your lobby with coffee, etc from the coffee shop. Wonderful!

I truly enjoyed my stay.

Location was great, decor downstairs was good and coffee place was cute. Room was clean.

Rooms smelled and felt like there was damp.. to the degree that I had a physical response.... there was a moldy feel even though the hotel seems brand new. I felt it was expensive for what it was.

The Emily felt new and was very clean and tidy. The hotel had a great atmosphere, nice restaurant, coffee shop, and a rooftop cinema! The hotel is opposite the Google office in Fulton Market, which felt like an up and coming area of Chicago.

I love how vibey of the hotel was. The staff was friendly, and helpful. The room was clean, and the shower pressure was fantastic. The neighborhood was facntastic

I wish the shower had fans, I kinda wish the staff had name tags on, and I wish they had a mini fridge to put my left over food.

Great location near the city centre, restaurants and bars. Bed was super comfortable, great gym, rooftop cinema and bars in the actual hotel. Great value for money.

In rook refreshments and snacks are expensive. Water should be free at least. TV wasn't good, no Netflix or anything, doesn't sync via screen mirroring with iPhones. Good thing I brought my Google TV otherwise it would have been a bit boring sitting in the room. Wifi also doesn't sync well with my Chromecast so had to use hotspot.

They were very friendly. Room was comfortable. They accommodated our early arrival which was super nice. The lobby area and coffee shop were very nice. Didn’t use rooftop terrace but heard it was very nice.

The hallway carpet was a bit dark and gave impression of being old but perhaps wasn’t that old but colors made it look dirty or old. It’s on the pricy side.

Great big rooms, nice breakfast, rooftop bar

Not much to say

location is great. style of hotel is perfect!

Sleek, modern, and spacious rooms. Friendly staff and nice amenities.

Location!

Price.

Location, staff, amenities

Shower drain backed up (you would expect housekeeping or engineering would have noticed this and addressed it before another guest (us) had to experience it. Also, a couple of outlets did not work properly, again the expectation is for a proactive approach to these kinds of things.

Close to restaurants and public transportation. Comfy beds.

Sink is outside the bathroom and lighting makes it hard to do make-up. Very dark.

Convenient location

TV didn’t work very only a few channels

Location was perfect!!!!

The outside area was beautiful but closed down too early. As did the downstairs bar

Friendly and helpful staff. Well accommodated room with a steamer and all the basics. Comfy and good-looking aesthetics. The coffee shop and restaurant downstairs were great, bummed we didn't check out the rooftop. Housekeeping was thorough and kind.

No real complaints.

it was quiet in the room, the bed was really comfy. location was perfect.

Service is great there! Rooms are clean and nice

I wish the upstairs bar was open more

dog friendly and clean. very cool furnishings.

Location

Rooms felt somewhat unfinished

Hotel was neat and interesting. Loved the decorations. Roof top bar is fabulous

The hotel's facilities were generally very good and the staff were very pleasant and helpful. It's in an interesting part of the City and well connected for transport into the Loop via the L-line at Morgan (3 minutes), although there are plenty of bars and restaurants within walking distance. Housekeeping was good, although could be late in the day. Rooms are decorated in an urban-chic sort of way.

Main drawback was the other guests. On two occasions I was awoken to what sounded like a frat party when the guests in an adjoining room arrived back in the early hours. I had to complain to the hotel staff. This seems to be a combination of less than ideal soundproofing (hard surfaces used for decoration) but also because the hipster location of the hotel (it's opposite a Google office) seems to have encouraged a certain type of "look at me having fun" guest. The location of the sink outside the bathroom is a bit weird (and possibly unhygienic). I'll put the noise issue down to bad luck and would stay here again.

Lighting is a bit dark in the rooms

Parking accommodations and cost

Room was on a lower level. Tv was having technical problems. Room was very warm, and opening the window was damn near impossible.