Ace Hotel, Chicago

311 N Morgan St, Chicago, IL 60607, USA (show on map)

Expert reviews

CN Traveler review:

“Humming, industrial-vibe magnet for Google employees who work across the street, and urban nomads checking in to check out the banging West Loop—and the city’s cultural attractions beyond. Well worth it for the insider access to a great restaurant, skyline-framing rooftop bar, and exposure to local art.”

Featured in CN Traveler’s 2018 Hot List.

Telegraph review:

“A youthful, hipster vibe draws guests of the same description to this industrial, West Loop hotel. With a lobby that doubles as a co-working space, a seasonally focused small plate-focussed restaurant, nightly DJ and local art galore, the Ace Chicago is a page out of a millennial-minded guidebook.”

Guest rating

This an aggregated customer review rating of Ace Hotel, Chicago. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.5 out of 5.0

Ranked 7th in Chicago


What guests liked

All you need to know

The Ace Hotel is located at 311 North Morgan Street in the West Loop district of Chicago where it offers the best in hospitality services and facilities. The hotel is rated four-star for its level of hospitality.

Guest would enjoy their stay in the hotel for reasons that include the level of cleanliness of the hotel premises and room, the comfort they would get while staying in the hotel rooms, getting the best value for their money’s worth, the friendliness of the staff and the excellent location of the hotel.

The hotel is particularly popular among couples for being a great place to stay during a two-person trip. The hotel offers stylish and chic room options such as Medium Skyline, Ace Suite, Small Room, Medium Room, Loft, Large and Double Room which are fitted with all the needed room amenities.

The hotel is located close to several attractions such as the Harpo Studios which is just 450 m away from the hotel while the Ogilvie Transportation Center which is a little over 1 km. The famous Civic Opera Building is just 1 km away from the hotel.

The on-site hotel restaurant offers a wide variety of local and international cuisines that guests are sure to savor every moment. Dining in a stylish setting is made possible by The Ace Hotel.

The hotel provides other services, facilities, and amenities such as concierge services, luggage storage, 24-hour front desk, airport shuttle, daily maid service and room service.


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Recent guest reviews


7 February 2023

great stay aside from parking mixup

very cute, comfortable bed, great location!

there was a mix up communication with regarding parking provided on premises and it was not clear that parking was $75 per night. I ended up needing to pay for parking without knowing this until check-in


24 December 2022

very peaceful and clean

Very clean, wonderful atmosphere, the employees were very professional and nice

nothing everything was great


18 November 2022



Front desk woman upon our arrival was rude. Didnt believe us that we had a 2 bed confirmation and when ee supplied a proof she didnt apologize. Disappointing.


14 November 2022

Comfortable hotel with great staff but dark rooms

Staff was wonderful - accommodating and attentive, the hotel is cozy and well-located and we enjoyed the upstairs restaurant. Easy access to the subway and in a really walkable area.

The rooms are really dark! it was hard to get ready for an event because we could hardly see ourselves in the vanity mirror. A lit mirror would be a huge help. also, the room always felt stuffy, ventilation wasn’t great


3 November 2022

highly recommend this hotel.

Location and cleanliness of rooms

restaurants we’re both closed.


3 November 2022

it was wonderful but choose this hotel for the rooftop bar. I suppose I should have looked up to see if they closed cert

We loved the location and the size of our room. The entire staff was very helpful.

The two nights we were there, the restaurant was closed and the rooftop restaurant/bar was closed. We were also missing washcloths and bathroom mats. They were quick to bring them to us though.


2 November 2022

First of many stays.

Trendy, well laid out room. Great location.


2 November 2022


beautiful room wish I had time to look at the movies

wish there was a microwave the sign in the 5th fl to our room was reversed. just an inconvenience when we first got there but just take note because food delivery drivers and guests will be confused


22 October 2022

another great stay at the Emily!

clean, modern, spacious. great cafe on site. love the spacious lobby to hang out and work. love the floral and home boutique attached!!



20 October 2022

amazing hotel with everything you could want for a great break away

loved the hotel, the room was so spacious, the shower was amazing, the location was perfect, the bar is super funky with a really tasty menu, added to this the rooftop cinema, this hotel is excellent!

really nothing, its a fabulous hotel.


16 October 2022

good for the purpose but lacked a place to hang out in the room.

very cool, good vibe. comfortable beds

lack of seating in the room. wanted to hang before a concert and had to sit on the bed. weird


11 October 2022

Ok but not ok...not sure if I'd it recommend to anyone

There was no breakfast!

The room was too average of $300 a night for bed only!!! What if it was DBB


8 October 2022

Very good

the air conditioner was very loud


5 October 2022

stylish, hip, comfortable hotel in an attractive area

we enjoyed the stylish accommodations. the well appointed room. the coffee bar and the cocktail bar were awesome as was taking in happy hour on the outdoor patio.

the bed wasn’t the most comfortable but the sheets were nice.


24 September 2022

choose your room wisely

modern clean and well appointed

they “upgraded” my room and put me in a room right above the hotel entrance. I couldn’t fall asleep until 2am due to the noise level of people hanging out outside! very disruptive as I had to get up at 6am the next morning for a long drive.


21 September 2022

wonderful stay would love to return one day

the location, staff and vibe of the place


21 September 2022

Great location, good facilities, a bit on the expense side for the overall experience.

Location, overall cleanliness

Cost vs. overall experience. Room has power connections with lights, etc that bother. a/c a bit noisy.


20 September 2022

overall it was a pleasant experience!

the location, the lobby, staff, the pillows, the rooftop!

the blankets and bed were not as comfortable as comfortable as I was expecting and there was very minimal clothes storage.


13 September 2022

Excellent location for bars/restaurants.

Location & room were great. Love the neighborhood.

NO sports bars in the neighborhood to watch a Big 10 football game. Not the hotel's fault, but the staff didn't know that either when I booked. The hotel does have Big 10 Network so we watched in our room. A bit more staff training about local establishments would be great.


6 September 2022

comfortable and nice

simple, the art, the bed was comfortable and the cleaning staff was very nice.

the front staff was rude, there was not a dresser


1 September 2022

nice, clean and convenient place to stay. No frills hotel.

I liked the location to where we were going to that night.

expensive compared to other places I have stayed which offered more amenities.


31 August 2022

clean but noisy

clean, new

very dark in room and bathroom. noisy construction outside window that began both days before 7:30 am


30 August 2022

Good stay and better staff

The water bottle from minibar and my breakfast at the cafe were taken on the house by the manager and the frontdesk staff. This was extremely kind of them after a horrible night of construction noise behind the hotel.

Construction noise starts at 7 am in the morning which was very disturbing since I had retired quite late


29 August 2022

I found my new hotel stay in Chicago!!

The location was amazing. I used to live in Chicago and the Fulton Market area is *booming* now. You're so close to amazing food/drink in Chicago. I was able to meet all my friends in ONE neighborhood - super convenient and safe -- considering all the pre- post-gaming we were doing!

I wish the restaurant was open. It is an amazing space and it would be good to take advantage of it one day.


26 August 2022


Excellent service, location, nice modern feel.

I loved the hotel. I was locked out of my room and the staff came with me and opened my room because my key wasn't working. I was sad to leave.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Special diet menus (on request)
  • - Wine/champagne (additional charge)
  • - Coffee house on site

Business facilities

  • - Meeting/banquet facilities (additional charge)

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Luggage storage
  • - ATM/cash machine on site
  • - Concierge service
  • - Private check-in/check-out
  • - Invoice provided


  • - Fitness centre
  • - Temporary art galleries
  • - Movie nights (additional charge)
  • - Happy hour (additional charge)
  • - Live music/performance (additional charge)
  • - Live sport events (broadcast)


  • - Terrace
  • - Outdoor furniture
  • - Outdoor fireplace


  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Family rooms
  • - Lift
  • - Safety deposit box
  • - Packed lunches
  • - Heating
  • - Non-smoking throughout
  • - Air conditioning

Cleaning services

  • - Dry cleaning (additional charge)
  • - Daily housekeeping


  • - Parking garage


  • - 24-hour security
  • - Key access
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - Fire extinguishers
  • - Breakfast takeaway containers
  • - Delivered food is securely covered
  • - Access to health care professionals
  • - Face masks for guests available
Check availability 144£128$179¥18974C$139A$139HK$1401S$236SFr168¥1136kr1476kr1081kr1394