Hotel Waldorf Astoria, Chicago

11 E Walton St, Chicago, IL 60611, USA (show on map)

Expert reviews

Frommers review:

“Built in 2008 as the Elysian, the Waldorf Astoria brand took over the space in 2012, and has done a superb job of maintaining its elegant, over-the-top image.”

Featured as Frommer’s Exceptional Choice in Chicago.

Fodors review:

“Parisienne-inspired opulence makes every guest feel like royalty. From the gorgeous facade reminiscent of Le Marais to its enormous award-winning spa, this property is a must for those who want to feel completely pampered.”

Featured as Fodor’s Choice in Chicago.

Forbes review:

“Waldorf Astoria Chicago, one of Chicago’s most stylish luxury hotels, revealed a makeover across the grand-chateau-style property in late 2022. Waldorf Astoria Chicago is an Art Deco jewel inspired by the style of Coco Chanel and French design masters, whose style and grace can be seen across the updated social spaces and accommodations.”

Telegraph review:

“The posh lobby – with its ornate statues, a crystal chandelier inspired by Coco Chanel’s brooch and marble galore – invokes 1920s glamour, while the enormous rooms and suites, complete with fireplaces, offer the comfort of a residence. The restaurant, Margeaux Brasserie, is destination-worthy.”

Guest rating

This an aggregated customer review rating of Hotel Waldorf Astoria, Chicago. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.7 out of 5.0

Ranked 2nd in Chicago

232£206$287¥30422C$223A$223HK$2247S$378SFr269¥1822kr2367kr1733kr2235

What guests liked

All you need to know

This five-star hotel is located at 11 East Walton Chicago where it offers the best in hospitality services and facilities. Guests are guaranteed the best of hospitality conditions in this hotel as well as comfort and satisfaction. For the best value for money, the Waldorf Astoria is the place whenever you are in Chicago.

The hotel is popular among tourists and visitors for its proximity to several fascinating and interesting places as well as numerous bars and restaurants. The Waldorf Astoria boasts an on-site spa and wellness center where guests are treated to the best of a body, facial and massage treatment.

This hotel offers posh and lush accommodation options such as Deluxe King Room, One-Bedroom Luxury Suite, One-Bedroom Deluxe King Suite with Sofa Bed, Deluxe Room with two Queen Beds, One-Bedroom King Suite with Balcony, Superior King Room, King Suite and Grand Deluxe King Room with Balcony and Fireplace.

Other room options available in the hotel include One-Bedroom King Suite – Accessible with Roll-In-Shower, One-Bedroom Luxury Suite – Accessible with Roll-In Shower and King Suite – Accessible with Roll-In Shower.

The rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with satellite channels, air conditioning and a comfy sofa.

The rooms also come with an en suite private bathroom with thoughtful touches such as free toiletries, bathrobes and bathroom slippers.

The lounge/bar area is the ideal place for guests to relax and enjoy a drink after a long day.

 

Lowest price guarantee

We partner with Booking.com and Hotels.com. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.

Location

Recent guest reviews

5.0

Shawn

17 January 2022

Stellar service and superb accommodations is the reason why Waldorf Astoria is the benchmark of luxury.

My wife and I loved the meticulous well groomed room. The mattress, sheets and towels were the best I’ve encountered.

Nothing to speak of.

3.5

Jennifer

31 October 2021

One rainy night’s stay

Location, room was spacious and clean

It was raining and they didn’t have enough umbrellas.

5.0

Kelley

25 October 2021

Great Stay in Chicago

If you love to be pampered and treated like royalty, then staying at The Waldorf is just the ticket. Beautiful rooms, decor and the service personnel are the most gracious in Illinois. Don’t stay anywhere else. Splurge on this hotel and have a continuous grin on your vacation.

N/A

5.0

Storce

21 September 2021

Exceptional

The staff was amazing and helped my wife and i out A lot.

I didn’t like how booking.com didn’t give the Waldorf our reservation. There was a lot of miscommunication between booking.com and the Waldorf. Luckily the Waldorf honored what we had reserved (even though they didn’t receive it).

5.0

Nicki

27 August 2021

Exceptional

Everything.

Someone steady entering our room every hour. Kind of creepy. If I don't ask for service don't come to my door please. Get that building power washed please. The spiders are ridiculous. Spa should stay open til 9pm during the week and weekend.

5.0

Lizzy

26 August 2021

Exceptional

Beautiful soaking tub. Extremely comfortable bed.

5.0

Tiffany

24 August 2021

Exceptional

I liked the Terrace and also the bathtub the way you could look out the window to see city of Chicago.

5.0

Marquita

17 August 2021

My stay was great

The room was amazing and beautiful

5.0

Catalina

9 August 2021

Amazing

Was absolutely great! Great staff, good food, spacious rooms! Clean!

4.0

Michael

4 July 2021

Very good

Dinner was a B-

4.5

Janae

27 June 2021

Great

I loved everything about the hotel! Everything was so nice. The staff was exceptional. It was only minor things wrong. There were a lot of spiders on the balcony. But the view was good. The microwave and menus for the room was gone. But Patricia handled everything very fast and made my stay comfortable!

Everything was fine!

5.0

William

23 June 2021

Exceptional

Great sized room

Nothing

5.0

Lisa

30 May 2021

Exceptional

Service was exceptionally. Everything from the Check-in, In-room Dining, to the Spa services. We will definitely be coming back for another staycation.

NA

3.5

Hristo

16 May 2021

Typical Luxury Big-City Hotel that is amazing!

Delicious, the restaurant in the hotel was amazing. Would recommend the French toast but do expect it to be big! Amazing food and service!

Nothing

5.0

Timaka

12 May 2021

My stay was so GREAT I can't wait for my THIRD experience here!

I had Phenomenal Customer Service through and through from the front desk to housekeeping!

5.0

Shafona

27 April 2021

I joined my stay. Everything was very clean, comfortable and amazing staff.

The Staff was very welcoming and the romantic setting service I order was beautiful. My before really enjoyed his birthday.

I liked everything.

3.5

Jessica

11 April 2021

Pleasant

Bathroom was great. Bath and body product smelled great!

You could see the wear and tear and for almost $600/night. I expected perfection. Bed was also extremely soft and pillows were flat.

5.0

Karin

31 March 2021

Exceptional Hotel

What’s not to love about the Waldorf? Lovely staff. Perfect suites. Great location.

We didn’t have linens for the sofa bed on hand.

2.5

John

26 March 2024

This stay was extremely disappointing.

We come to Chicago every 3 months. We like the location. The staff is always very helpful.

The room was not at the Waldorf standard. The bed was lumpy, the night stand drawer would not stay closed, and we repeatedly kept banging into to it during the night. The safe was inoperable. I did answer a text complaining about the bed, and they exited TJ changed it at 9:45 PM when my wife was already asleep.

1.5

Hussam

17 March 2024

Not a 5 star hotel, only good location

Location

It is not 5 star, no coffee machine, light buttons didnt work properly, i asked for a fresh orange juice which is normal in any star hotel and this is supposed to be 5 star. They had my name wrong on the room & room tv. So couldn't even connect wifi, mini is not even at a 3 star. Once we arrived it was so hard to communicate with the reception lady bcz of the vacuum cleaner loud sound.. even during the day. This is a 3 star.

2.0

Treesha

29 December 2023

Not great

Location, overall looks

Terrible service. 1 hour to take the bags down. They removed my items from my room and finally after I made noise they gave it back after more than a day. The house car is never available.

3.0

Patrick

31 August 2023

Just needs to be a better experience for 5 stars. The staff “smiles a lot” but come on, that’s really about it

Clean, rooms a good size

Uncomfortable balcony patio furniture. Broken elevator. A disturbance by a poorly behaved guest in the breakfast area was ignored by the manager on duty, despite requests for him/her to ameliorate the situation

3.0

Yvonne

4 January 2023

Waldorf was amazing! Booking.com was trash

I loved Waldorf. The hotel is beautiful, the staff is friendly, they treat you like royalty. five stars for this hotel. negative zero stars for booking.com

My issue was never with Waldorf. My issue is with booking.com I was falsely advertised. The room I booked was a suit. The room I received was not a suit, did not have the living room area.. only one room for the bed, which was smaller than pictured, and the bathroom was so much smaller than what I booked. BY MY SUPRISE there was a balcony. But all in all, the room was not what I booked. Also, the name of the room was shown under "Grand Deluxe King Room with Balcony". After speaking with the manager at the time at the Waldorf, he informed they do not have a room under the name "Grand Deluxe King Room with Balcony" for that does not even follow under the hotels terminology. Since this is a 3rd party booking site, booking.com is responsible for this booking as well as false advertising. The hotel had no responsibility. Being nice, Waldorf discounted the room, however it took 4 reps, 4 calls, 3 hours and 20 minutes for booking.com to even fix their issue! HORRID! I traveled 5 hours for DISAPPONTMENT!

3.0

Alia

13 November 2022

average

it was clean and in a good location. the staff were very hospitable. it combined luxury with modern and classic styles

the water was cold and the heat had issues. it was hard with the first extremely cold day of the season.

3.0

Rachael

9 April 2022

Disappointing for the price.

The place was clean and staff helped me load the car.

The staff couldn't find my reservation delayed our check in. They reached out to me then refused to have anything to do with me. The faucet in the bathtub was broken. The ceiling in the room was broken and sagging and made us fearful to be under it. The food was incredibly overpriced for what we got, and the staff at the front desk seemed largely dismissive.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Snack bar
  • - Special diet menus (on request)
  • - Kid meals
  • - Wine/champagne (additional charge)
  • - Fruits (additional charge)
  • - Coffee house on site

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Family rooms
  • - Lift
  • - Safety deposit box
  • - Soundproof rooms
  • - Packed lunches
  • - Car hire
  • - Heating
  • - Allergy-free room
  • - Non-smoking throughout
  • - Air conditioning
  • - Designated smoking area
  • - Shuttle service (additional charge)
  • - Shared lounge/TV area
  • - Grocery deliveries (additional charge)
  • - Paid WiFi
  • - Pet basket
  • - Pet bowls

Business facilities

  • - Meeting/banquet facilities
  • - Business centre
  • - Fax/photocopying

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Currency exchange
  • - Tour desk
  • - Luggage storage
  • - ATM/cash machine on site
  • - Concierge service
  • - Private check-in/check-out
  • - Lockers
  • - Invoice provided

Activities

  • - Sauna
  • - Fitness centre
  • - Spa and wellness centre (additional charge)
  • - Massage (additional charge)
  • - Hot tub/Jacuzzi
  • - Cycling
  • - Indoor pool
  • - Indoor pool (all year)
  • - Nightclub/DJ (additional charge)
  • - Water sport facilities on site
  • - Evening entertainment (additional charge)
  • - Beauty Services
  • - Facial treatments
  • - Waxing services
  • - Make up services
  • - Hair treatments
  • - Manicure
  • - Pedicure
  • - Hair cut
  • - Hair colouring
  • - Hair styling
  • - Body treatments
  • - Body scrub
  • - Body wrap
  • - Light therapy
  • - Spa facilities
  • - Steam room
  • - Spa lounge/relaxation area
  • - Foot bath
  • - Spa/wellness packages
  • - Back massage
  • - Neck massage
  • - Foot massage
  • - Couples massage
  • - Head massage
  • - Hand massage
  • - Full body massage
  • - Massage chair
  • - Fitness
  • - Yoga classes
  • - Fitness classes
  • - Personal trainer
  • - Fitness/spa locker rooms
  • - Themed dinner nights (additional charge)
  • - Live sport events (broadcast)
  • - Aerobics (additional charge)
  • - Bicycle rental (additional charge)

Outdoors

  • - Terrace
  • - Sun terrace
  • - Outdoor furniture

Entertainment and family services

  • - Babysitting/child services (additional charge)
  • - Board games/puzzles
  • - Strollers

Cleaning services

  • - Laundry
  • - Dry cleaning
  • - Ironing service (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping

Parking

  • - Parking garage
  • - Electric vehicle charging station
  • - Accessible parking

Transport

  • - Public transport tickets (additional charge)

Accessibility

  • - Wheelchair accessible
  • - Toilet with grab rails
  • - Visual aids: Braille

Pool and wellness

  • - Sun loungers or beach chairs
  • - Swimming pool
  • - Swimming Pool

Miscellaneous

  • - 24-hour security
  • - Key access
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
  • - Fire extinguishers
  • - Breakfast takeaway containers
  • - Delivered food is securely covered
  • - Access to health care professionals
Check availability 232£206$287¥30422C$223A$223HK$2247S$378SFr269¥1822kr2367kr1733kr2235