Hotel Waldorf Astoria, Chicago

The close proximity to great walkable shopping and dining.

Room phone never worked, made it impossible to use room service. They moved us to a new room where the heat didn’t work! A repair man had to enter our room in order to fix. Very inconvenient, nothing was offered for said inconvenience.

Suite was beautiful and breakfast was amazing. Plus for Aesop products.

When spending $800 a night, there was not much actual service provided. Things were slow, not thought of. We had put the clean room light on before we left for dinner for multiple hours and came back to nothing done. Ordered food and instead of leading the uber eats driver up to the room, they waited 20 minutes to bring me my order. Husband wanted to surprise me due to some recent news and they did nothing except say something (and ruin the surprise) when I was checking in.. very odd communication. Overall, for the price I would have paid maybe $300 a night. Will definitely stay at the Peninsula next time.

A number of things were wrong with our room from a missing bathrobe to a faulty bathtub plug and several other things. All were addressed quickly by very nice people. However, for the price of the room, all should have been addressed before we arrived. The toilet seat was replaced upon our complaint — we tried to fix it ourselves but found that the screws were stripped which means it had been slipping for a while. The bathtub and sink were heavily scratched with deep black marks which made them look dirty. This room was a corner one with a fireplace and a balcony — an extra luxury and all should have been perfect. Of the two nights, turn down service was only performed once — inconsistent attention to details that count at that price point.

Location

No coffee in the room At the restaurant and my chicken was very salty

We come to Chicago every 3 months. We like the location. The staff is always very helpful.

The room was not at the Waldorf standard. The bed was lumpy, the night stand drawer would not stay closed, and we repeatedly kept banging into to it during the night. The safe was inoperable. I did answer a text complaining about the bed, and they exited TJ changed it at 9:45 PM when my wife was already asleep.

Location

It is not 5 star, no coffee machine, light buttons didnt work properly, i asked for a fresh orange juice which is normal in any star hotel and this is supposed to be 5 star. They had my name wrong on the room & room tv. So couldn't even connect wifi, mini is not even at a 3 star. Once we arrived it was so hard to communicate with the reception lady bcz of the vacuum cleaner loud sound.. even during the day. This is a 3 star.

I really enjoyed the breakfast the pancakes were very good and everything was made to my liking.

Kevin is really great i stayed at the Astoria New Year’s Eve for my 28th birthday had a mishap when checking in he defly worked it out for me and I really appreciate it had outstanding customer service and made me feel very welcoming to come back ! Really appreciate him ! If you have any issue talk to Kevin he will hear you and make the best of the situation

Location, overall looks

Terrible service. 1 hour to take the bags down. They removed my items from my room and finally after I made noise they gave it back after more than a day. The house car is never available.

Love the understated elegance of the Waldorf. The location is perfect and central to everything. Area is walkable with many restaurants and shops nearby. The hotel itself is “luxury” without being pretentious. I absolutely loved our room with a balcony and the staff was extremely accommodating and hospitable (a late checkout of 2pm is unheard of and so appreciated!).

My only complaint is that some of the bathroom fixtures are a bit dated/needing repair.

Kyle and Cheryl, were very adept at complementing our stay with great service and thoughtful fetails

Construction at the main entrance impeded arrivals and departures

Clean, rooms a good size

Uncomfortable balcony patio furniture. Broken elevator. A disturbance by a poorly behaved guest in the breakfast area was ignored by the manager on duty, despite requests for him/her to ameliorate the situation

excellent

Niсe hotel in Chicago. Near to the city center, basically would be my choice if I return.

Great

N/A

I loved Waldorf. The hotel is beautiful, the staff is friendly, they treat you like royalty. five stars for this hotel. negative zero stars for booking.com

My issue was never with Waldorf. My issue is with booking.com I was falsely advertised. The room I booked was a suit. The room I received was not a suit, did not have the living room area.. only one room for the bed, which was smaller than pictured, and the bathroom was so much smaller than what I booked. BY MY SUPRISE there was a balcony. But all in all, the room was not what I booked. Also, the name of the room was shown under "Grand Deluxe King Room with Balcony". After speaking with the manager at the time at the Waldorf, he informed they do not have a room under the name "Grand Deluxe King Room with Balcony" for that does not even follow under the hotels terminology. Since this is a 3rd party booking site, booking.com is responsible for this booking as well as false advertising. The hotel had no responsibility. Being nice, Waldorf discounted the room, however it took 4 reps, 4 calls, 3 hours and 20 minutes for booking.com to even fix their issue! HORRID! I traveled 5 hours for DISAPPONTMENT!

Earnest was of great help from concierge and helped in all arrangements for my sister's 25th Anniversary celebrations.

it was clean and in a good location. the staff were very hospitable. it combined luxury with modern and classic styles

the water was cold and the heat had issues. it was hard with the first extremely cold day of the season.

it’s a gorgeous hotel, I’ve stayed before. You are treated like royalty. The rooms are stunning.

This is my second time and this time I was a lot less impressed, unfortunately. Our room had one robe instead of 2, one phone didn’t work out of 2, we called room service for breakfast and 2 or 3 things we tried ordering they were completely out of. Disappointing. We settled for other breakfast items and 45+ minutes later they arrived with just one of them. We had to wait another 10-15 minutes for the second meal while mine became cold. It just didn’t feel worth the price of a $900 room and $75 breakfast for 2 people. :(

beautiful room and great public areas. loved Bernard’s! all staff very pleasant and helpful.

private reception one night meant all public areas were closed to residents. could have offered a complimentary cocktail to the room or another night to compensate.

The People

need better food service in lobby cafe

good

good

so spacious and comfortable!

needed more outlets closer to the bedside. lights were very difficult to control.

this is a GORGEOUS hotel. stylish, QUIET, exceptional service.

Our room was very comfortable.

I would have liked more menu items for dinner.