Hotel The Augustin, Brussels

The room had a good size, the facilities were nice.

The neighbours were noisy and the lift was not working :( a heads up on the renovation would have been nice

The rooms have been refurbished to a good standard -room 409 shower did not work though

Sent an email after the cancellation period had passed advising upgrade works to the hotel. This really affected access-temporary stairs, doors opening straight onto stair wells, access to lift only via 2 flights of stairs first. Anyone with reduced mobility should avoid until all works have finished. I complained about the shower as was immediately offered a new room where everything was in good order. 👍however given the access etc I think the rates should have been reduced. I was offered an upgrade next time I stay-unlikely!

Room is large, as well as the bathroom. The windows open to allow external air to come in. Location is awesome ! Very close to the Brussels Midi train and metro station, close to the Grand-Place and Mannekin Pis. A lot of good walking distance restaurants like "La Caneva" (Italian) and "Le Roy d'Éspagne" (try the onion soup). The breakfast in the hotel is good but it is always the same food every day. The hotel is also close to many of the tourist points.

The hotel was under remodeling (FEB 26) and we had to use the emergency stairs to move from our room to the ground floor and to the breakfast place underground. We understand the situation, but the stairs were tight and specially difficult to move with luggage. Also the pillows were very hard and high, I asked the staff for a softer pillow but they said there wasn´t any. Therefore bring your own soft pillow. But the bed was comfortable. I wish BOOKING or the HOTEL had warned me about the remodeling of the hotel before (and not two days of the arrival date).

Room was big perfect for family of 4

Heater in bathroom is not working during our stay

Once we got to the room it was stunning. Location was good for city centre and train station. However the surrounding area didn’t feel safe.

Surrounding location. Also the ground floor/reception didn’t look very professional. Hotel stairs are just a metal fire exit.

Very large room and great bathroom. Comfortable bed.

The hotel is currently being refurbished so the lift did not work to the ground floor and there are not the normal facilities. This was reflected in the cheap price we paid

Nice hotel, good room, and we had a good stay overall. I would like to leave here a compliment for the lady at the breakfast, who was not only doing her job exceptionally well, keeping an eye on the food and refilling the supplies in a very busy environment, but also was genuinely friendly and greeted everyone with a warm smile. You can get to the Midi Station in around 15 minutes on foot, that was also convenient.

The bathroom felt a bit in need of refurbishment.

Staff were friendly and professional. The room was very spacious, nicely decorated and very comfortable beds.Good facilities tea and coffee and water provided .Towels and nice quality soaps and shower gel and shampoo all included.Not too far to walk to Manneken Pis statue about 10mins.

Not many good restaurants near hotel .Also didnt get any gluten free bread option at breakfast for toast.

Well designed rooms with good size and close to Grand palace.. around 10 minute walk

Rooms with good size

Need more attention/staff and information

We had a very comfortable room with lots of space. Breakfast was decent and sufficient. Close proximity to the Gran Place and the train station.

Beautiful spacious room, comfortable beds. Easy walk into main tourist area. Good breakfast.

TV was faulty, kept changing channels and turning off.

Location is excellent, the Brussels center is at 10min walking distance. Also its only 15min walk from the Brussels train station.

Clean, well situated. Comfortable. Friendly staff

One of the front desk staff didn’t take the time to give basic directions or help with basic lay out of the hotel. Instead just told me to use Google maps. On the other hand another tried to be helpful but doesn’t know how to give helpful directions She confused me as she kept circling things on the map and not being clear Gym is very basic. Needs updated equipment !!

The staff the receptionist from omanian otigin was amazing and very welcomy

The breakfast was very good, and the bed was comfortable. The heating worked well, and the room was clean. The staff were all very kind and helpful.

The shower had drainage problems, the freezer was not working, and the view from the room overlooked the yard, which was not very pleasant.

Staff at breakfast and Thomas at the FO Location close to Midi station Room and entire hotel are clean

No complimentary mineral waters FO staffs not very friendly and helping It is quite difficult to carry heavy luggage in/out hotel

The location was perfect. It was midway between the train station and Grand Place, so it was easily walkable.

Breakfast was varied and tasty. Staff were all friendly. Room very clean and convenient! The location is conveniently placed between Midi train station and the Grand Place. We walked both fairly easily, though you need to manage your navigation carefully as you walk from Midi.

At the time of writing there is a lot of building and roadworks in the street outside, which are not pleasant. However once you're in the hotel it's very peaceful, and we weren't troubled by any noise, even though our room was road-facing.

Great rooms, facilities and breakfast

All the construction around the area, but it is not related to the hotel itself it is generally on the city

Room was large and very well appointed. Nice bathroom. A short walk from the historic center.

Room was a bit hot on top floor and fan was not great at cooling it.

The room was spacious and had great light into the room. Felt comfortable.

I could hear quite a lot of noise from the hallways. Might’ve been a busy crowd, but didn’t feel so private.

in General everything was excellent to me

none

This lovely hotel is about a 10–15 minute walk from Brussels-Midi station and roughly the same distance to the historic centre. We stayed in a very spacious twin room with two queen beds, plenty of storage space and the all-important power points next to the bed. The room faced what appeared to be a school - more likely a TAFE college - but there was no noise at all from there. The bathroom was generously sized. Despite construction work in the vicinity, there were some lovely cafés nearby. The convenient location and generous room size, along with the added bonus of a laundromat across the road, made for a very enjoyable stay.

The construction of the new metro in the area meant there was quite a lot of building work going on and many shops, cafés, and restaurants had closed temporarily. I’m sure that once it’s completed, the area will be a beautiful, tree-lined street. The bathroom had a shower over the bathtub, which was quite slippery when getting in and out - next time, I’ll definitely request a room with a free-standing shower.

Good location. Not far from the city center and from a railway station. Large room with a comfortable bed.

A large part of the street between the hotel and the railway station is a total construction site with small passages for walking and not good pavement.

Spacious room. Nice bathroom.

TV only had 3 free channels. Bike in gym broken. Gym veeery small

Spacious, comfortable room. Good location halfway between the central station and the Grand Place. Good breakfasts. The hotel manager was very obliging and helpful.

The street outside was being dug up for the metro. which was an eyesore. There was no toilet roll holder in the bathroom -- something I've never seen before.

Near the tube, good location. Very friendly and hospitable staff. Enjoyed the spacious room.

Nothing

Easy access to Eurostar terminal and city centre. Spacious room. Adequate breakfast.

No toilet roll holder!

Staff was nice.

Unsafe feeling surroundings.

The space. The bathroom. The bed. Great positioning to the centre of town and railway station.

Would prefer a separate shower. Needed more breakfast tea and milk. Not a great area . Would have liked berries to be available at breakfast.

The location of the hotel was perfect! About a 10-15 minutes walk to the historic city centre. We had a lovely stay. The room was spacious and clean.

The hotel was located halfway between the train station and the city center which was really nice. The rooms were big and comfortable.

The doors don't have soft close so there was noise from other doors from other rooms closing. Although nice to have a place to relax at the hotel, the outside patio was not really that clean or inviting.

The bedroom was big and very comfortable, very clean, and we could rest after going sightseeing. They excel in this point bedroom site, and comfort.

The common areas in the bar are a bit scruffy. I would be willing to pay more if I could buy a coffee at the bar, etc.

Location and facilities

They didn’t replace the complementary water daily.

Great if you are prepared to walk a little. Near a really good fish restaurant !

Room is very spacious. Bed is comfortable.

Bathtub draining is very slow.

Average breakfast not worth the money.

Very spacious room

The shower had no door and some water went all over the floor

Everything was good Very comfortable and quite Staff was amazing and friendly

It was a bit far from train station, midi station was 7 - 10 minutes walk to hotel and was a bit difficult to walk with luggage and there was no connection trams, main train station was 14 minutes walk to hotel

Great location, comfortable rooms, reception staff very helpful.

We had breakfast in the hotel one day, we didn't repeat the experience as it was very poor. The staff didn't make any effort to clear tables, we had to clear one ourselves as every table was full of dirty dishes! The choices available were very limited and several items weren't replaced when they ran out. Better value options for breakfast outside.

The room, service, and breakfast were all perfect and exceeded my expectations. However, the lady at reception was not very welcoming and did not say anything, which felt unusual

the location was not very convenient

Team extremely kind and nice, very good location and breakfeast

Nothing

Spacious, clean and most of all the Receptionist Shaman is nothing but amazing.

Location.

nice rooms, great breakfast, great staff

-Room -Staff very nice

Location in one direction...building works on road.....other direction was fine with nice cafes

Staff is very nice, room has a good size and great shower. Breakfast is good but I missed to have fruit options and the space is very small for the amount of guests. The location is near to the train station and walking distance from main attractions l.

Breakfast could have fruit options and a bigger space to accomodate all the guests.

It was very cosy, nice staff, the lady in restaurant was very warming and tried to serve us as best as she could :-)

I would recommend the hotel to set a dress code for breakfast. Guests were entering in their pajamas, I find it inappropriate. We had noisy AC in the room, we had to switch the room, then it was OK.

Very good. Friendly, clean, central, very good-sized room, great breakfast, good price! 🌟

No fault.

Location is good. Breakfast is good.

Price is z bit high.