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Kimpton Nine Zero Hotel, Boston

90 Tremont St, Boston, MA 02108, USA (show on map)

Expert reviews

New York Times review:

“Right off Boston Common, with views of downtown and the Charles River, is the elegant high-rise boutique Nine Zero Hotel, with 190 rooms.”

Featured in New York Times’ 36 Hours in Boston.

Fodors review:

“Style-wise, the place is sleek, sleek, sleek; all smooth lines with sudden bursts of vibrant color. Partake in the hotel’s personal-shopper-for-hire program and dress to join young, hip crowds at in-house vintage cocktail spot, Highball Lounge.”

Featured as Fodor’s Choice in Boston.

Telegraph review:

“Nine Zero has a bold, classic look and includes cosy, classy comfortable rooms, Kimpton’s signature complimentary wine social hour in its Living Room, and a downtown location by the Boston Common and Downtown Crossing that puts historic sights and good restaurants on the doorstep.”

Guest rating

This an aggregated customer review rating of Kimpton Nine Zero Hotel, Boston. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.5 out of 5.0

Ranked 4th in Boston

108£96$134¥14204C$104A$104HK$1049S$176SFr125¥850kr1105kr809kr1043

What guests liked

All you need to know

This luxurious hotel features superb architecture and offers guests the best in accommodation options while in the city of Boston. The hotel itself is located in an excellent location where its proximity to landmark and notable areas of interest provides the perfect departure spot for guests. The hotel is located 1 block from the Boston Commons Park and Park Street T Subway Station, two of the most visited and most used places by tourists and travelers alike in the city. The historical graveyard Granary Burial Grounds is located across the street from the hotel while the popular market, Quincy Market is a 15-minute walk away from the hotel.

The hotel itself is eco-friendly and this can be easily noticed in the design and materials used for the construction of the building. The facilities in the hotels are driven and powered by eco-friendly materials. What this says about the hotel is that it stays true to its word.

The rooms in the hotel are modern and feature state-of-the-art facilities, furnishings, and fittings. The rooms in the hotel are a perfect example perfect blend of functionality and beauty. Standard features such as free Wi-Fi, iPod docking station, a well-stocked minibar and full air conditioning are part of the room.

The concierge staff of the hotel are efficient and friendly and can be easily approached for ticket and dining reservations. The Highball Lounge provides the perfect dining options for the guests of the hotel with its plethora of delicious and exquisite cuisines.

 

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Location

Recent guest reviews

4.0
Chari

20 April 2024

Clean, quiet, friendly staff, and close to the Commoms!

Clean and quiet

No coffee maker in the room or microwave. I stayed 4 nights and would have loved to have them in the room

4.5
Sergey

17 April 2024

Fabulous

amazing place to stay for the Boston Marathon

4.0
Tim

17 April 2024

Great comfy hotel in perfect location

Great location - just north of Boston Common so easy access to the main area of Boston and also over to Faneuil Hall. Staff great and friendly and we had a large comfy room with city views. Asked for a kettle that they provided with tea bags. Used the restaurant twice which was really good as well.

Could do with some USB ports in the room and none of the plus were in the correct place - otherwise all good.

4.5
Evgenia

20 March 2024

Avoid phone customer service

Everything was nice including customer service upon check in.

Awful service by the phone. Some rude lady couldn’t send me invoice for my stay by email. Still waiting for someone to help me

4.5
Em

1 January 2024

Fabulous

Friendly front desk staff. Location. Good room size. Attentive housekeeping staff.

4.0
Jeffrey

22 December 2023

Very good

staff was excellent very attentive and courteous, location was fantastic short walk to all of the historic locations we made the trip to see, complimentary beverage service was a wonderful time to relax in the early evening.

4.5
Brooke

14 December 2023

Fabulous

Great location and value for money

they weren’t very generous with the free water

4.0
Rundatfade

26 November 2023

Friendly staff, property close to everything!

Wendy from the front desk was amazing! We loved the free boxed water and how nice and cozy the hotel was.

Our room was quite dated. A lot of the furniture was damaged and our bathroom looked old and dingy. I was notified they would be doing a major renovation so maybe it’ll be better next time we stay in Boston.

4.0
Lydia

22 November 2023

Beautiful place, beautiful people.

I would have liked that the breakfast could las til 11hours and that we would have some place ti eat at night.

That we could not have breakfast later even on Sunday and could not eat something at night.

4.5
Christy

3 November 2023

Great location, great accommodations!

Location was perfect! Room had nice amount of space. Decor was cute and fit in with the old style of the city.

We arrived at night and the valet guy was quite rude and not welcoming at all. Did not ask if we needed help. Acted as though he did not want to have to park our car.

3.5
Kathryn

3 November 2023

Great location and good value.

The location was excellent, and the room had a great view and nice furniture. I also used the fitness centre which was very good.

I was cold in bed on the first night and requested a blanked the next day which arrived very quickly once I'd requested it. The room service wasns't very good - I phoned down to ask for a drink to be sent up and this wasn't possible. The lighting was moody, but not very bright in the main part of the room. The bathroom was a bit tired.

4.5
Paul

30 October 2023

Fabulous

room was great with a view. breakfast was great!

4.0
Chris

21 October 2023

Get the chocolate cake

Location…and chocolate cake

4.0
Arisha

14 October 2023

Location was great but would prefer the ability to control the temp of the room

Location was great, room was comfortable

I did not care for the a/c not working, when we arrived our room was 76 so we opened the window and requested a fan. We had to leave the window open for the duration of our trip to keep the room comfortable which made it noisy and difficult to sleep.

4.5
Stella

6 October 2023

Fantastic vibe with awesome staff

The decor, location and facilities were great! The restaurant was really good

Bathroom, shower and tub were dingy and water pressure was weak

4.5
Diana

6 October 2023

Enjoyable

Convenient and clean. Great room size, liked it was on the small size with no big lobby. Not crowded at all.

Night mgr was unfriendly and refused to get me a blanket. Unacceptable for mgmt to refuse such a simple request. She said she would not go down stairs or wherever to get it and no other employees around. This was 10:00 pm on a Friday evening.

4.5
Rodrigo

30 September 2023

Super comfortable and great location.

The big room, great designs

The restaurant Wasent open, no room service at night and the valley parking one day took 40 min to bring our car and we got late to were we had to go

4.5
Iris

25 September 2023

Fav property, great location, helpful and friendly staff.

Location is great!

Check out could have a 30 min tolerance.

4.0
Guillard

24 September 2023

We had a very good stay. Comfortable hotel. Location is very good to visit Boston.

Very well located. Nice room with city view. Very good Breakfast

4.5
Brian

15 September 2023

Location, location, other great stuff that fits the location

The locations and the view absolutely cannot be beat. The staff were also very helpful, the bed was very comfortable, and the entire facility was clean and well-kept. Driving and parking might be tricky for an out-of-towner, but a taxi/Uber will get you to/from the airport in maybe 20 minutes, And the central location places you directly on the Freedom Trail and maybe a 15 minute walk to just about anything.

This isn't only specific to this hotel: I have no idea why hotels in the last 5 years or so are putting sliding barn doors on their bathrooms. I could hear approximately 90% of what my partner was doing in there.

4.5
Szymcik

9 September 2023

The best stay in Boston ever.

The location was excellent.

Not sure

4.5
Fernando

6 September 2023

Great experience

Quiet and very well located Rooms with wooden floors instead of carpet Good size and closet space Complimentary coffee at breakfast time

A few stains on the bathtub

3.5
Alison

23 August 2023

Super location and internal decoration, but expensive

Location

Price, no view, and super expensive valet parking

3.5
William

7 August 2023

Expectations were met, thank you

Location was key, access to public transportation, proximity to commons, aquarium, theater etc.

Room furniture dated used hard.

4.0
Hong

6 August 2023

Excellent location, but beware some staff were not friendly and helpful.

Location is excellent. We stayed 4 nights and wanted to explore the city. That’s we picked AKA even it was pricey, $300 per night. We really love the location. As for the service, it was two sides. The evening shift front office staff were very friendly with customer focus oriented. The social hour staff, for both evenings, two different staffs, one male and one female, both were excellent and cheerful.

What made us to lower the evaluation score was the day time front office staff, very disappointed. For twice, one morning, before we went out my wife asked for a bottle water but rejected. And one afternoon when we came back home, outside was 91 degrees, we were exhausted and heated. We asked the staff for water. The young woman said no, because water was only for give to people when they check in. We explained and said we stayed here for four nights, and we really feel tired and wanted take rest in the lobby. She said she had no authority, need to check with her manager. The manager just sit next to her with phone on her hand and listened, but not talking. The young woman stood inside the counter, and we three standing outside of the counter, we waited for 10 minutes, the manager just pretend didn’t see or aware of anything. We finally gave up. What kind of the working attitude and customer service the manager was! Very disappointed for staff like her working in a 4-star hotel.

3.5
Dk

1 August 2023

Short but comfortable

The location and free coffee

Rooms are furnished quite dark but otherwise comfortable

4.0
Paula

25 July 2023

Very good

Location, bathroom very good.

would have liked drinking glasses, and coffee, for 4 people in room with two queen beds.

3.5
Lanlan

22 July 2023

Pleasant

The location is great. The service are good. When I need microwave and plates, they sent them to the room.

The bathroom has no lock. There are two shower heads and it took me a while to figure out switch to the main one. Wasn’t able to figure out turning water colder. The staff are not so friendly, when I ask questions about the laundry facilities, they are not so patient.

4.5
Neil

21 July 2023

Great location

Really excellent location, close to subway stations and right on the Freedom Trail, surrounded by history and close to Boston Common. Rooms were very nice and spacious.

4.5
Marie-france

11 July 2023

Great hotel in an excellent location. Parking is $$$. Avoid going out after 9pm. Good coffee & drink

The decor was fabulous. Large room. Happy hour was great.coffee in the lobby was delicious.

No safe in the room. Parking was very expensive. Tub was slippery & a bit clogged.

4.5
Michelle

1 July 2023

Fabulous

Staff was so friendly!

Need coffee available before 7am!

4.0
Jesse

29 June 2023

Great hotel, great location, thin walls walls, hot rooms

Great location. Almost all the staff was very nice. One front desk attendant was not helpful but the valets were great. Cool room

it was super super loud in the morning. Also the AC wouldn't go below 65 and it was sweltering in the room, so sleeping past 7 was impossible. But I did like the place really.

3.5
Nancy

29 June 2023

Pleasant

The hotel was fine.

I am not happy there was no place to park and valet parking was $65.00. This thus is a detailed we should of been told about. I have never stayed at a place that was going to charge a person 65.00 to park. Not good. They would not even give me a discount. So had to walk over a mile for my car.

4.0
Marc

22 June 2023

Had a great stay. I will recommend to others.

The location is excellent. An easy what to quite a bit of the freedom trail. The subway is nearby for trips to further locations.

I would have liked a coffee machine in the room.

4.0
Andy

19 June 2023

Very good

nice location & friendly staff

The room could benefit from more light as it is currently somewhat dim

3.5
Jacqueline

10 June 2023

Pleasant

Loved how close it is to Suffolk University

Room was very dark

3.5
Kathleen

5 June 2023

Pleasant

Room was small,, staff not very friendly

4.5
Jens

22 May 2023

Top Location, great room, poor service….

Great Location, could not be better. Nice interior design of the rooms, very welcoming and cozy. Felt very comfortable in the room, great bed…

Staff not really helpful or encouraged or friendly. We asked twice for a cup of coffee and it took 1 hour in the end…. Receptionist told my wife she had carry her luggage to the car by herself because there’s no bellman available and it”s not the duty of front desk… Not acceptable for a hotel at this price…. Only the bellman on arrival was great…

4.5
Rodrigo

1 May 2023

Nice hotel

well design, confortable and perfectly located

The staff is not polite

3.5
Stark

19 April 2023

Pleasant

location

beds were not comfortable

3.5
Marni

1 March 2023

Good location

the best part was the Bar lounge, great food drinks and bartender.

The rooms felt cold, very small, the furniture was very low, and my room did not look like the picture.

4.5
Matthew

4 January 2023

would definitely stay again!

very nice and the team gave us a free upgrade as we got engaged!

nothing everything was top notch

4.0
Ullom

1 October 2022

Good.

Friendly staff and good location

Though clean and comfortable it was not as well appointed as one would expect for the price. I realize however that being in a great location it is on par with other hotels price wise.

4.0
Margaret

22 September 2022

2nd stay here in 2 years. Convienent. Clean. as women traveling for leisure, felt safe.

location. easy walking distance to many of the tourist attractions, resturants

staff at front desk. our luggage was delayed due to short connection. we tried to make sure the staff at the front desk knew we were expecting a luggage delivery. when we called or went downstairs to ck on luggage ( 4 0f us, 2 rooms) we found a lack of communication at shift change. I was told I would receive a receipt via Email whenI checked out, never did.

3.5
Aleh

16 September 2022

Pleasant

Great location

Non affable front desk, not clean bathroom, very cold room even if temperature was changed.

4.5
Tudor

16 September 2022

Fabulous

The view and the position

The breakfast

3.5
Robert

2 September 2022

Great hotel - need to work on security though

great place and great location

some random street people wandering around the hotel ... homeless able to access the elevator and walk around the hotel was creepy ... security needs to be improved

4.0
Sylwia

19 August 2022

Walking distance to everything

Great location, we manage to mostly walk everywhere from there. We got a nice view as well.

For some reason there was always queue to the reception, even though there were no too many people

4.5
Duncan

26 July 2022

recommended

great location modern hotel, very comfortable

nothing

4.5
Andrew

22 July 2022

we enjoyed our stay and will recommend it to others.

The location and staff.

The common room or lack of one.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Wine/champagne (additional charge)

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Tour desk
  • - Luggage storage
  • - Concierge service

Activities

  • - Fitness centre

General

  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Family rooms
  • - Lift
  • - Safety deposit box
  • - Heating
  • - Non-smoking throughout
  • - Air conditioning
  • - Pet basket
  • - Pet bowls

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Daily housekeeping

Transport

  • - Public transport tickets (additional charge)

Parking

  • - Accessible parking

Miscellaneous

  • - Key card access
  • - Smoke alarms
  • - Fire extinguishers
Check availability 108£96$134¥14204C$104A$104HK$1049S$176SFr125¥850kr1105kr809kr1043