The Peninsula Hotel, Beijing

Absolutely everything. From the lobby to the room to the service and food

Recent renovation has produced an exemplary finished property with the most modern, luxurious and well appointed rooms and definitely the finest hotel rooms in Beijing! staff always friendly and helpful and eager to assist

The lobby got crowded with selfie takers each evening owing to Chanel expo and it was an inconvenience but the staff went out of their way to assist.

The hotel is beautiful, and the staff are wonderful!

I didn’t care for the feature on curtains, lights control system. The power outlets inside the end table by the bed are badly designed. Once you plug-in, then you can’t close the drawers.

Comfortable bed Good refreshment amenities Great location

Hard to use the smart home controller TV doesn’t support screen mirroring Facilities are a bit old

One of the best Hotels I have ever been. The staff - specially the concierges - are beyond helpful, smart, and kind. The breakfast is amazing. Hope to come back soon!

A wonderful week in Beijing thanks to Peninsula. Everything was perfect. The staff was wonderful to help us out with our twin toddlers and went out of their way every time. Location is super, close to lots of attractions and many good restaurants around. Will come here again for sure next time we're in Beijing.

The service staff were well trained and performed their duties extremely well.

The wifi sucks. Many sites were blocked.

Best location in Beijing. Amazingly helpful staff. Every room is a suite. Loved the swimming pool (which offers complimentary swimming classes) and rooftop bar.

Nothing

This is the best hotels we've ever stayed! The staff is very attentive and detail-oriented. One day we came back to our room with extreme heat exhaustion and I asked for cold towels, the staff made sure that we had extra water and cold towels every single day for the rest of our stay. The room is spacious, and the breakfast has a great selection (and quality food). We also loved the rooftop bar! It is a nice place to have a nightcap at the end of a busy day.

None

Breakfast can be better located at the restaurant downstairs like a few years back. Your French restaurant is excellent. Services very good and inexpensive.

Quality and genuine willingness to help of staff at all levels and very central location close to most attractions. Starting with Fergus at concierge who arranged all of our train tickets for the duration of our stay not only in Beijing but for all of our stay in China and rushed to get them ready for our trip the next day. Viski and Sunny at breakfast also need mentioning in addition to all the rest whom we did not catch their names during breakfast. And last but not least, Mr. Alan who is the night manager smoothing out any possibilities of things that might go wrong on the morning we left Beijing, sending one of his colleagues with us to the trainstation just to make sure all went well (colleague’s name also Alan who was also most helpful). All in all best service received ever and we travel quite a lot. Thank you Beijing staff, for top class service and making our China trip most memorable.

Nothing at all. Top level service.

the location is good environment is so grand my room was big and super clean All the hotel staffs are so polite and helpful hotel knows it was my birthday they prepared birthday cake and balloons in my room

Best staff and service! Breakfast was perfect! Even got a few presents for our baby 😍

The best service I have ever received. The staff is very very polite, attentive and always looking for ways to personalize the experience! I would love to highlight a reception staff member Polina, who provided the most detailed explanations, helped with finding our way around which can be very tricky if you are not fluent in Chinese and managed to make this experience a firm 10/10 for us!

The rooms were clean and the breakfast was fantastic. I would also like to thank Jane for the warm welcome and the help she gave us and which allowed us to fully enjoy our stay in Beijing.

Very upscale, great location. Very attentive staff. Great restaurants!!!

The swimming pool access was not user friendly for someone with knee/hip issues.

Location is perfect. The rooms are spacious and are newly renovated.

Gym seems a bit sparse. No sauna and steam rooms

Nothing

I am always in traveling First country and first hotel - police arrive to room. Checking passports, rooms and luggages It is very bad for hotel. I didnt stay and checked out.

Service at hotel was good. Staff very friendly and helpful

Breakfast could have been better, food was On offer was mediocre at best. Concierge service couldn't even book me tickets for forbidden city for 4th

Beautiful. 5 star.

Very expensive menu for room service

Location

There is no bar, rooftop bar only available in summer. Also breakfast is served in the lobby lounge, giving it zero atmosphere. I have also had better breakfast buffets at many other hotels. However, the pancake from the a la carts menu was the best I had in china.

Location is good Comfortable bed Big bathtub

The breakfast is really bad. Been staying at Bangkok Peninsula before, can’t compare at all. Today is 1.1, the breakfast location changed to B1, we found that the buffet options were limited , not many choices . For Ala carte menu, my mum is vegetarian, there is no vegetarian option at all and when we ask whether they can customise a bit the staff told us unable to do it and ask us eat the buffet dishes. However, very limited choices for buffet menu. When we sit down, we are offered tea/ coffee , I have to chase for 3 times and wait for I guess more than 20 minutes for the tea. The service level is bad can’t compare with the service level in Bangkok. Overall , disappointed breakfast. Lack of human touch compared to Bangkok Peninsula.