Hotel Fairmont, Beijing

This is my second stay here. I loved it the first time, the only thing I did not appreciate was the western food at breakfast but I must say this time I found it super good. Room service food was also great. The hotel is super clean

Yes, Excellent. But, children need additional bed.

Excellent

Room comfortable

Not near good restaurants

Well located, good facilities

When I walked towards the elevator after a meeting, a security guard asked which floor I was going, saying he needed to register that. That’s very odd.

The staff. Location , food

Internet dignal

Nice room layout and fairly comfortable. Good location in the commercial part of town that's pretty quiet on most days but also close to attractions.

Had to switch rooms three times on the first night - first room had no electricity in the outlets, second the bed not set up right and had a huge dip and the third had a broken light. The kettle in the last room won't shut off so water boils non-stop until you notice, by which point I was done and just put with it. Very strange moving across four room in a row and finding issues in each single one. Goes to show that this Fairmont can really use some more room check-ups. The manager was accommodating and great to communicate with but the night and morning shift staff was either defensive or did not bother apologizing for the inconvenience of moving three times past midnight. Also had staff claim they are from another department and therefore too busy to help moving luggage or breakfast staff generally not able to answer questions of the meal selection. Service here is a 2/5 so be warned.

staff was kind and helpful. Provided lots of assistance and support for non-Chinese-speaking guests. The lobby was spacious and clean. The room was big and the reception employee upgraded to a room with a better view free of charge. All in all, very pleasant staying experience with Fairmont Hotel. Will definitely recommend it to friends.

Room service was so-so. The mini bar did not have beers. On the first day, the bottles of beer ordered to our room were not cold. Did not provide bottle opener. Also, the beers were very expensive compared to other similar star hotels, RMB 55,- for a bottle of 0.33L Tsingtao.

Luxurious hotel with excellent, helpful and friendly manager and staff. Good breakfast which was included.

We did ask for a change of room which was quickly organised - only because the a/c fan was a little noisy. The alternative room was perfect, so no complaints!

The hotel is suitable for living, convenient location, clean enough.

The staff speaks only Chinese. You can order anything through a voice translator, which must be downloaded in advance. Google Translator, as you know, does not work.

Excellent position, 5 minutes walk from Yonganli Metro Station. Nice and clean room. Staff was helpful and kind, special props to Eric!

I think they are just coming back to have overseas guests, so maybe the staff is not complete yet. I had some calls to the In room service where the staff could not speak english and I had to wait for someone who could and call again but sometimes they did not call me back, I had to. Not a huge problem though! I honestly thought the quality of the western food for breakfast (especially baked products) was very bad.

Staff is extraemly lovely and helpful! very nice location and facilities. I enjoyed my stay and would love to come back in the future.

Location

None

Great hotel and great staff.

Nothing

Very good location and staff

Wonderful comfy room to stay

Wonderful room and facilities plus club floor service!

Gold lounge staff make the stay great. The rooms were spacious and clean and had everything we needed. Location is perfect and easy to get to many places in Beijing from there.

The lighting in the rooms is complicated and very dim even with all the lights on. A common problem in many hotels

Stayed 1 weeks in this hotel. Great service, my room can use golden lounge, a lots of extra benefits, dry clean your cloth, you can have breakfast in the lounge or downstairs. My room was included breakfast and lounge. But I think if you book the golden lounge room, you can have breakfast in the lounge. The lounge also offered afternoon tea and evening wine and food. Staffs are very polite. I also loved bathroom with bath tub and separate big shower, Japanese toilet. No one in the swimming pool, just so quiet.

Nothing, I have told all my colleagues this hotel is brilliant!

the staff here were very friendly and polite. The room was very clean and modern. Facilities were quite good.

Nothing really.

Location is great but the staff are better. Very helpful, friendly and proactive staff throughout the hotel.

Location was near to everywhere.

I have told the one night deposit refund in 2-5 working days. And I returned back to my country and asked after 6 work days about what is going on. They said it will be take a month which was freak me out. I am not only avoid to trust this hotel again but also confused to check this place next time.

All staff are very polite and provided excellent services.

The lighting in the room is a bit dark.

All is amazing: rooms (huge and comfort), swimming pool, spa, executive lounge, breakfasts and Afternoon Tea.

all was perfect.

Clean and luxurious hotel.

Not much to do around. But subway is very close.

Great property, kudos to kiros for the fantastic service.

Fairmont Rose room was very comfortable. The club lounge was an added bonus. Made the stay even more comfortable. Highly recommend

On the last day we arrived at 8:45 for breakfast, two hours later than on previous days. At the later time it was very busy and the tables were not cleared or food replenished swiftly enough to avoid guests standing around waiting for tables or there not being cups at the coffee machine and empty serving plates on the buffet. Whereas most days breakfast was excellent on the last day, at the later time, it was pretty poor.