Four Seasons Hotel, Beijing

Beautiful property. Professional staff. Very clean and excellent room service.

Staff have very limited English

very good service, Cleanliness & neatness Friendly staff

NA

Great location… best staff… the best, helpful and nicest Concierge we ever had… Stayed there twice.. felt like coming Home

It was a great stay, would definitely recommend this hotel! Restaurant on the second floor was superb. Great location by the river too!

Clean

No halal food

We recently had the pleasure of staying at the Four Seasons Beijing in a Premier King room with a view of the skyline. Our room, situated on the 12th floor, was nothing short of spectacular. From the moment we walked in, we were impressed by the elegant design, spacious layout, and impeccable cleanliness. The large windows allowed us to take in breathtaking views, especially during the evening when the city lights illuminated the skyline, creating a truly mesmerising sight. We thoroughly enjoyed playing chill music from the speakers while relaxing in the bath. Our check-in and check-out experience was handled by Yvette, who demonstrated the utmost professionalism and warmth. She made us feel welcome from the very start and provided valuable recommendations, one of which was to upgrade to the Executive Club Lounge option. This turned out to be one of the highlights of our stay. The Executive Club Lounge, located on the 26th floor, offered an experience of sheer luxury and comfort. In the morning, we indulged in a lavish buffet breakfast with a wide variety of options, all while enjoying panoramic views of the city and water. The quality of the food was exceptional, with fresh ingredients and a diverse selection catering to all tastes. The afternoon tea was a delightful experience, with an assortment of delectable bites that perfectly complemented the serene atmosphere. In the evening, the lounge transformed into a sophisticated space where we could unwind with complimentary evening cocktails, making it the perfect way to end our days. Throughout the whole experience, Angela and Trina provided us with more than royal service. Kent from the Opus Lounge took the time to chat with us and gave us useful tips about the Great Wall of China and the Forbidden City. Beyond the lounge, the hotel’s facilities were top-notch. We had the opportunity to explore the serene pool area and were equally impressed by the state-of-the-art bubble bath.

The exterior of the building may appear somewhat outdated, but do not judge a book by its cover. The interior, facilities and service were exceptional!

Fred at the concierge desk was amazing. He went out of his way to make our stay in the city and the hotel as comfortable as possible. The breakfast was great too.

The coffee shop was staffed half the time

To the Four Seasons standard !

We had just spent travelling three weeks in Japan, moving every couple of days, and wanted a few days relax before heading to Mongolia. Our whole stay was excellent, the level of service standout - a number of times staff and management of the hotel went out of their way to help us or our kids - shout outs to Lily, Mason and Henry.

Nothing.

The cleanliness and the quality of everything in the room

Nothing

Great spa!

All aspects were excellent and exceeded expectations

WiFi Not work too bad

Every thing’s is excellent only the Wi-Fi is bad

Wi-Fi and food

Excellent experience for my family trip with my wife, daughter and 5yo granddaughter. Rooms were clean and cozy ; staff friendly and prompt in meeting the needs. Location was a big pleasant surprise as the little one enjoyed Solana area tremendously.

The interruption of power supply twice in four days due to maintenance could be otherwise felt as an inconvenience.

We stayed 6 nights at the hotel for tourism. The location was excellent. Nice to walk near the hotel. Clean and comfortable room. The attention of the staff was very good.

Helpful staff! Especially the concierge team - Leon and others

Excellent pool, gym and service from the staff.

Room was a little bit tired by Four Seasons standards. I don’t like when hotels insist on taking a deposit at check-in. From past experience, there are often problems in having this returned to your credit card. I also don’t understand what the purpose of such a deposit is? I said I will not buy anything at the hotel and if I did, I would pay at the time. Why should hotels be able to block a large sum on your card in addition to paying the whole amount of the room upfront? If they are so concerned about customers running away and not paying, then make them pay everything at the time of purchase rather than charging to the room or give them this option. I believe they should not charge a deposit if the customer requests. Most other hotels agree to this request. I eventually paid in cash as a compromise. I do not agree to have an amount blocked on my credit card as a deposit.

Excellent service, great room size and amazing restaurants.

Na

The staffs in the club lounge are excellent. The food in club lounge is delicate and surprisingly I didn't go downstairs for the breakfast. Good location, staffs are all good and polite. In general truly an excellent hotel .

Super lux hotel at very good price. Perfect breakfast. Very comfort beds. Great restaurant CAI YI XUAN. The Peking duck was awesome!

A little distant from center , but manageable

Literally EVERYTHING. The service i have never in my entire life been to a Fourseasons’ with this level of professionalism and cleanliness! The staff from the bellman to the house keeper, the concierge went above and beyond.

I usually like my room freezing and it was a little too warm for me. Didn’t complain tho.

amazing place to stay in Beijing, everything prefect closed by underground station and lots nice food closed by stuff are super friendly and professional definitely will come back

This hotel is so well-managed, it feels right from the entrance that the personnel IS the team. the way they smoothly operate with the luggage, at the reception, near the lifts, at the restaurants, in the swimming and spa area. Literally everyone from the staff could show you the way to find something, assist you. The hotel operates easily and smoothly, and this is probably WHY i love coming back here. There are hotels that are more centrally located, with better swimming pools or bigger lobby, etc, but this one is a winner, because of the attitude, and attention to details that matter! rooms are very spacious, bathrooms are very big and have daylight due to the big window, tea and coffee facilities (Nespresso). I had a neck problem, so I was offered alternative pillows to choose from, even the traditional Chinese buckwheat pillow, which is great. the breakfast is served in a very stylish hall and offers a fantastic selection of Asian and western delights. SPA and Swimming area is worth visiting Definitely recommend this hotel to stay, you will be well looked after!

This was my second time staying at this hotel. It’s one of my favorite hotels in the world, I’ll definitely come back here when I have a chance coming to Beijing again!

Staff

Location

Location

Confusing straff when checking inn

Great breakfast

The rooms were fabulous and very clean. Facilities in the rooms were superb - water temp/pressure for showers, tea/coffee, free bottled water etc The bed was exceptionally comfortable. The restaurant onsite was excellent. It specialised in western/Italian food and everything we ordered over the three days was delicious. The soft drinks are served with a lemon lollipop in the glass which looks and tastes great. The staff were vert polite and helped organise taxis and translate for me. The hotel was decorated for Christmas and smelled like cinnamon (which I love)

Executive Club

Staff is incredibly friendly and helpful! Already pre arrival in preparing the trip. It was our first stop in china, and they were extremely helpful in teaching us how to go about. One member of the concierge team, Fred, truly stood out. Thanks Fred and team for a great stay!

Too bad there is no outdoor pool

The Four Seasons Beijing wins hearts with its impeccable hospitality, personnel, attention to details. The hotel is beautifully decorated, cudos to the florist of the hotel. Location is very convenient. Excellent rooms with comfy beds. In-room Nespresso coffee machine and tea facilities, plenty of complimented water. Bathrooms require an extra word -very spacious, very clean, good quality toiletries. The breakfast was amazing, a selection of 5 star-quality food for all sort of food lovers: healthy, western, chinese, bakery, lots of fruits and berries, a selection of smoothies, freshly squeezed juices, reserve some extra time for breakfast so that you can enjoy the atmosphere and delicious food. Great restaurants, the Italian and Chinese cuisine, both worth having a meal there. My special thank you goes to the team at the Front Reception. The professionalism and dedication they work with is amazing. Any question at any time -with a smile and helpful response. Ms.Kayla did such a great job and went an extra mile to help me find the necessary medication in Beijing. The Front reception and their attitude were the reason of why I chose the Four seasons again for my stay on my way back from Shanghai. Twice in 2 weeks, and it was the right thing to do!! Thank you for your kind attention and making my birthday stay at the Four Seasons so happy.

location and friendly staff

Great hotel overall !

For the hotel price and the bar components (coke, budget local beer , etc) it should be free in my opinion. I think 60 rmb for a 0.33 Tsingtao is a ripoff :)

Service is top, basically sending the items immediately after requested. Super clean and lovely food.

Maybe the style in the room is a bit too dark tone ?

Breakfast on Sunday was exceptional. One of the best I have had in my travels. The hotel, in the sector housing diplomatic missions meant access to fine shops and restaurants were par for the course.

In dining experience was disappointing. The food was overpriced and was certainly no better than competitively priced fares in the local vicinity.

Probably one of the best hotels in Beijing. Fantastic staff and service.

The rooms are a little out dated. But nothing that negatively impacts the stay.

Lots of variety, and very good food

Does not have a proper lobby and not enough seats

best hotel in beijing. Rebecca Wang and her staff in the executive lounge provide the best customer service I have seen anywhere. Thank you again?

location and super friendly staff that help and answered all my requests

food menu is limited

I've stayed at this hotel many times over the last year and it far exceeds the quality of any of the other hotels in the area. All of the facilities are excellent however the thing that sets this hotel apart is the exceptional service and incredibly friendly and accomodating staff. I spent a lot of time doing work and relaxing in the 26th floor executive lounge and the service is exemplary. I want to extent a special thanks to Daniel, Lisa, Jade, Lucky, Celia and Angela. They were incredibly friendly and helpful and I highly recommend the executive rooms to any who plans to stay there. The executive floor manager, Rebecca Wang, provides the best service I have ever seen in this type of hotel and I will continue to stay at the 4S in Beijing because due to the wonderful staff it feels more like a home away from home than a hotel.

Everything

Nothing

Very helpful staff. They went the extra mile and pulled security footage to find my lost item.

Elevator bell is being heard at night in the room

The service, the infrastructure and the cleanliness.

Nothing.

well located! fantastic team !!! amazing food and services

nothing :)

location is super, to be honest I think the price is super good for 4 seasons all staff are excellent! concierge was extremely helpful for sure will book again next stay

hotel is a bit old, rooms are also a bit old. but everything is super clean spa can be better, gym is a bit small

Wonderful staff

Starting with the room itself, spacious and clean, the Four Seasons Room has a beautiful interior design that did not lose any functionality as a tradeoff. In addition, from the professional and accommodating concierge to the friendly and patient cleaning staff, the staff at the hotel treated its guests with respect and kindness. It was a flawless hotel experience as a whole. Special shoutout to the Guest Experience Manager, Ms. Carrie, for her involvement in creating a customized and comfortable experience before, during, and after the check-in process. Her hospitality and attention to detail have made our long-weekend stay truly enjoyable and exceptional.

The decoration totally meet the imagination. Pillow super comfortable.

The car parking venue is far and not easy to find the access way to the hotel. I cannot believe a can of Coke charge ￥58 when you have paid more than ￥1500 for the accommodation fee.