Shangri-La Hotel Qaryat Al Beri, Abu Dhabi

Everything was well. From Siju at the entrance to Michelle at the counter. All the people are kind and helpfull. Service is very good, the breakfast is lovely. The room are very good with a nice view on the Mosque.

Extremely beautiful area, complimentary boat ride and a greetings from the hotel for the birthday with birthday cake. Nice room view and the room itself is spacious. Fast WiFi

More info about the hotel facilities and discounts/app must be provided upon check-in. Curtains must be washed/changed. AC can not be adjusted, it will anyway cool your room to the freezing degrees, so we slept with open balcony. TV is really old.

We loved the horizon lounge food, staff and over all vibe was amazing

Our room never got cleaned until house keeping nicked out door at 5pm we were in the room getting showered and dressed for going out so were unable to get our room cleaned. We would have prefer this to have been done in the morning as we were out of our room from 9am.

Meals are expensive

Service was really good and many compliments to Brahma from house keeping who took good care of us during our entire stay.

The best hotel in the UAE, everything was perfect: the room, the breakfast, the exterior, the staff... The place is calm and exotic. Thanks to the whole team, especially Rahim and Usman, and to many others whose names we unfortunately did not note.

Nothing

First and not last time.. i really like the place & service

Everything was perfect

Absolutely nothing

everything specially the food

nothing

After a horrific experience in ras al khaimah Sofitel and exit the hotel just after an hour after check-in, we moved to abu dhabi and chose Shangrila for our next stay and were very skeptical but the way they welcomed us and provided on spot services on one call was mind blowing. They upgraded us without asking and ensure we had a pleasant stay and explore around completely. Great Breakfast, amazing view. An amazing staycation after we were traumatized. 5 stars to the place and services❤️❤️

The place is superb

None

Absolutely recommend ! The staff is extremely polite and helpful and the facilities are incredible . Absolutely stunning views and great care for details . Also amazing selection of flowers .

Dinner they don't serve water, even after taking half board

Thank you for organizing the anniversary in the room

Nice hotel just in the city center, but with a perfect view! Food is very varied and tasty! Room is well decorated with a very comfortable bed! Spa area also good!

All good

Beautiful hotel with a private beach. Very relaxing atmosphere. Delicious food. The staff is extremely friendly.

Great as always!

N/A

Everything is amazing, the hotel is gorgeous, the view on the mosque is stunning, the staff is so nice and friendly, the breakfast is amazing

Nothing

Man on beach who cleaned my glasses

Staff Xmas party outside my room at a million decibels

I love this hotel

nothing in mind for now :) it was really great stay

Staff were friendly and room was comfortable if a little dated

Breakfast choices. It’s a little far from the City. The adjoining Souk is not as good as it used to be.

Very friendly staff, we even were able to have a late check out which helped us a lot! Also to mention is the shanghai bar with their excellent signature cocktails, loved them!

when you arrive for dinner the table allocation and ordering of beverages is sometimes a bit unorganized

The facility is great and the staff are great and friendly the suite is wonderful and clean

The gym is not that good and need more space and renewed some of the equipment

Everyone was very friendly, honeymoon setting was beautiful. Swimming pool is very clean. It was extremely pleasant to stay here. I would definitely revisit this hotel.

Location ,, staff ,, view

Unfortunately the furniture it was too old and dirty need to renew and change sofa and carpet

Thanks to the admin reception and housekeeping staff who made our evening wonderful with birthday decorations for my wife, it was amazing surprise! We loved and thanks to you all for making it happen. Boat staff Rahim is amazing guy!! We need more of ever-smiling person like him in our planet. We went for second round of boat trip just to spend more time with him. Plus point he’s not just nice person but also amazing photo grapher!! We wanted to come again for more nicer photos with more outfits 😃.

I’m giving 1 less star for one specific staff when having breaks fast otherwise it was amazing experience staying there. But we are never coming back unfortunately because of her!! In negative side, during breakfast staff named Mildred embarrassed us by shouting in loud voice when we ask if we could take one white bread for our son sleeping in the room. She was very impolite and said loudly ok I will give you only for today but with exception only for today. It was made clear don’t even ask tomorrow by stating only for today 2 times. It would have been expressed in more professional way and we would accept even the refusal. Basically this event left guest from other table watching us. We ended up giving this bread back to her (how can we accept it wish such embarrassment) and rush to check out hotel to go buy the bread for my 2 years old baby.

Staff was absolutely amazing and go above and beyond for you. The horizon club is definitely worth it to upgrade to. Thank you for everything!

Hotel is class

Great hotel with lovely staff we will be back

Everything was amazing, very friendly staff and the location is perfect.

Great location

All was good

Amazing, amazing, amazing! You can not fault this amazing hotel. Can’t recommend it more!

Just the overall experience. The traditional, Emirati design of the hotel, fantastic pool area and the staff. Also loved the room with view of beach and mosque.

Nothing really. You could be very picky and say that cocktails at the pool bar could be a bit 'higher end' looking & tasting for a 5star hotel like Shangri-La

Very friendly staff, very accommodating and the thoughtful touches, such as roses in the room and positioning family bookings in adjoining rooms were much appreciated. Overall, a happy stay.

Lack of sockets by the bedside was a little inconvenient. The shower leaking out of the bottom wasn't ideal but could be fixed easily.

We had a garden room and it was lovely. The pool areas are great and the location quiet and peaceful with beautiful views. The evening buffet was fantastic with so much choice.

Nothing close by to walk to. The Souk was deserted and very few shops open.

Lovely architecture, huge rooms, relaxing pool, wonderful buffet breakfast and kind/helpful staff

Outstanding customer service! Received a room upgrade due to our special occasion.

The room was large and they had an excellent breakfast included. The lounge was a disapointment and is not worth paying more for

The lounge access was not impressive

Everything was amazing

Great in all

Adequate beach

the staff was really professional and nice: Wissal, Pimo and Mohcine

Private beach right outside our Garden Room, staff exceptional and the buffet was extensive

Very little choice for a vegan. Oat milk available on request but the food supplied was very egg, meat and dairy based.

Everything

Nothing to dislike

The hotel is beautiful, it has a great Arabic elegance to it that makes the stay very special. The breakfast is particularly good. Lots of choices and every one of them delicious. The staff is very friendly and helpful.

Location is a bit in the middle of nowhere, but you need to move by car anyways to go anywhere in Abu Dhabi so it didn't matter too much. The pool/beach area don't have bathrooms, so you need to be dressed and dry to go to the toilet which was a bit inconvenient.

Everything

Comifer beds on the beach

Welcoming team, great room size, comfort and chill vibe.

An excellent hotel that lived up to all my expectations (with one small caveat, which I'll get to in a moment). The staff is incredibly welcoming — attentive yet unobtrusive, always available but never in your way. The property itself is a haven of peace and comfort. Breakfasts are varied, offering something for every taste. The view from the room, with its stunning vista of the water and the mosque, is truly breathtaking, and the interior design of the rooms feels thoughtful and well-executed. I was particularly impressed by the in-room dining service — both in terms of presentation and flavor. After long days of exploring, it was a blessing to skip the hassle of going out to eat and enjoy restaurant-quality meals right in the comfort of our room. Without a doubt, I’ll recommend this hotel to my friends and would happily return on another occasion.

However, there is one significant drawback: the beds. The mattresses are uncomfortably firm — it’s like sleeping on a wooden board. After physically demanding days, we found it difficult to relax or recover overnight. While I noticed the staff trying to address this by adding thin mattress toppers, it didn’t make much of a difference. If the hotel were to upgrade to softer mattresses, it would undoubtedly be a perfect 10/10. Lastly, the location is slightly out of the way — getting to major attractions takes some time. However, taxis are readily available just outside the hotel, making transportation quick and hassle-free.

The staff were very pleasant and helpful. The hotel itself is very beautiful and has lots of amenities. The gondola ride at night is a beautiful experience. The food was very tasty and very generous portions.

Nothing

BEYOND MY EXPECTATION

I COULD NOT BRING MY OWEN SNAKS TO THE BEACH AREA

We had a wonderful garden room that went straight to the pool and beach, a beautiful view to wake up to! It was my birthday and flowers, a cake and balloons made it perfect!