1 Hotel, San Francisco

The locations was great. The environmental ethos of 1 hotels is great, and we appreciated that at the one in San Francisco.

The reception staff were incredibly unfriendly, as if we were bothering them to check-in and out. They shared no information about the hotel at check-in, and we only discovered there was a rooftop terrace at the end of our stay when we were walking around ourselves. When I kindly requested if my car could be ready at a specific time for departure, the lady told me to go outside and tell the valet guys. We had a double room, and it was tiny. I was traveling with my three kids, and we travel the world, so they are definitely experienced travelers. Without prompting them, they said ,”I thought this was supposed to be a nice hotel!” We also agreed that it was the worst food (breakfast) we ate in all of San Francisco. We ordered large matches and chais and they brought them to the table in paper cups because they said they don’t have large mugs. This is not the type of service you would expect from a nicer hotel. The location is great, but the service was bad and hotel is overpriced and has no amenities to justify staying there.

Location, room size, food

The coffee isn’t great, it would be amazing if they hired a proper barista

Property was so gorgeous and clean

I liked the whole vibe of the hotel. I loved the sustainability theme. Overall, it was a large corporate hotel but with a boutique hotel feel to it which I really liked.

Nothing.

Every time I come to town on business thus far 1 has treated me tremendously well. The staff is extremely accommodating and thoughtful very refreshing as compared to a few other 1 properties I have stayed at.

Nothing.

Unique use of recycled materials in their environment

Some details such as stained coasters in our room, beat up bottles and opened snack on mini bar, stained couch in room with what looked like large about of dry hummus (is my hope) .. attention to detail for the price of this room would be nice

The hotel was beautiful, the team were very friendly and helpful too! A fabulous trip for our first time in San Francisco. Make sure to use the E Bikes too! Thank you

Really luxurious hotel experience in an urban setting

Dog friendly

Expensive

Loved everything about this hotel. I travel to SF a lot and 1 Hotel is by far my favorite. Front desk staff went above and beyond to check me in even though I was early. The location is perfect right by the bay. I had a room on the 6th floor facing the bay and it was spectacular to wake up to that view. If you’re on higher floors the noise is just like white noise. Amazing viby restaurant and bar downstairs too. I’ll definitely go back!

Clean room and friendly staff. The smell of the hotel was like a spa!

Nothing

Location is just perfect! Had a room overlooking the bay bridge - priceless!

The flush wasn’t working when we arrived but they fixed it quickly

Location
Room

Breakfast could be better

The aesthetics are always so good with the 1 hotels. Room was superb, view was amazing. Breakfast was really really good.

The shower wasn’t the greatest, power was lacking quite a lot. I also just feel there’s not much going on in the hotel, which may be good for others. But it was very quiet.

The hotel is absolutely unique and modern in the best way. Everything is up to date and they truly make you feel special without making you feel like you are in a setting where you don’t belong (if you get what I mean).

I think they should make better use of the wonderful terrace/rooftop space they have but maybe it is due to city regulations. (I would open up a bar there! It is amazing!)

The location is awesome. It's very close to pier39.

Great staff, great location - the food was excellent
and the rooms were clean and comfortable.

Our room had a blackout blind but not a curtain so lots of street light and then early morning sun when your trying to sleep and the room was noisy from the road. Also the pillows were super big and hard -

Gym was fantastic. Restaurant was lovely and accommodating. Staff were more than helpful and friendly

Room was a bit loud from the hallway and other guests

The waterside location is perfect for a morning run, and the bar/restaurant is lovely, great cocktails. Big spacious rooms too. A restful place to ride out my jet lag!

Modern, clean, great service, the room had everything needed, the breakfast cafe were had an amazing selection and great coffee.

Absolute nothing.

The location of the Hotel is great, the staff were great, it is clean & tidy but it is quite expensive for a Family of 4 to afford!

The location and view were perfect

The phone in our room didn’t work

Felt like a spa retreat. Arrived in the early morning to stow our luggage before check in and our room was ready so they let us go in then. I love that. Beautiful rooms wonderful restaurant. Will definitely come back.

Gorgeous property. Well decorated. Thoughtful and calming ambiance

Nothing

Aesthetic, staff, rooftop, and location.

Breakfast was less than mediocre and expensive. Not worth it.

Very cool - great style

My family and I enjoyed our stay at 1 Hotel San Francisco. Beautiful modern decor. Clean. Very good service. Excelent food. Perfect location.

Nothing

the location was ideal. Nice aesthetic. Staff friendly. Love the outdoor terraces.

The cost was a bit much for what you get. We stay down the street for 1/2 the price and it is very similar.

Very clean and very unique. Excellent hotel