Hotel The Ritz-Carlton, San Francisco

Scott is always there to welcome me. He is great. I stay in the city whenever I have things to do and love it.

The fact that asking for a charger, since I forgot mine, was harder than it should have been. With good clients, the front desk should have sent one up. The woman answer big the one around 8-9 wasn’t friendly or helpful. It shouldn’t have been a “no problem” situation.

Excellent location, exceptional staff, everything was perfect

Nothing.

Everything! The Club Floor Staff were all amazing. Great food, drinks and service.

We had to leave!!

Smelled heavenly the moment you walked in, very attentive staff, outstanding ambience and decor, pristine room

The flowers in the foyer, the turn down service, comfy beds, apples/fortune cookies, and the coffee in the morning was excellent! The doormen were also lovely and so helpful.

Kind of weird there wasn’t free internet. I’m a member, so the charge was wiped from my bill, but I thought that was odd as it’s a basic expectation at every hotel. Maybe it did exist and we just didn’t figure it out.

Rooms are spacious, breakfast is generous & staff very nice! The hotel is on a hill, literally, so be prepared to walk up but it is very central. It is closer to china town, union square etc.

Nothing really. Only issue i had was that someone took items from the fridge, i noticed it & i was charged for it but fortunately there was no argument when i told them i did not take anytjing. They run a digital fridge system. Also, a few items were tajen from d bathroom (their items) without me being notified. I found all that strange. They had a tent in d garden for a week which takes away beauty from it’s gardens

The facilities, lounge restaurant and room wete amazing. The staff were friendly and attentive. This was a highlight for me… The Ritz-Carlton New York needs to take a lesson from these guys. My experience there was shocking… but San Francisco RC made up for it.

N/A

This was a great place to stay, location was perfect for us wanting to walk to the Pier as well as China town. Service from all staff was superb.

Good view

N/A

Location excellent,friendly staff attention to detail.

Bed was a bit on the soft side Shower water power poor

Central and stylish accommodation

They dressed up, and open and close the car door for you every time.

Thank you very much for everything. Especially your support for my son birthday. He was so happy.

The doormen, the room, the safety & convenience

The $200 pre-charge incase I have incidentals. Strange.

Breakfast was great .

The scent or perfume when you walk in the door is absolutely awful . It smells cheap and cloying . I’ve been to excellent hotels that have proprietary scents and they are usually very good . Ett Hemm in Stockholm or Sanders in Copenhagen. The scent at the Ritz made me want to hold my nose walking in and out of the lobby . It’s tacky .

The rooms, amenities and staff at front desk are lovely.

The length of time it took to get housekeeping to bring extra pillows. The terrible service in the lobby bar where we were grabbing a quick meal at 4pm before seeing Sting with the SF Symphony. Nothing came on. Time or in the proper order. The food & beverage manager did not help or make it right, but we were impressed by the assistant Food & Beverage Manager Carlos Gomez who saw what happened and how his boss did not handle things well. He sent a box of chocolates along with a hand written note apologizing for the bad experience. He represented the Ritz Carlton in the way we expect and respect. Kiddos to him. He did a much better job than the food & beverage manager. And the waiter was terrible. I’ve had him before and he’s been ok. We were not in during any Valentine’s rush and the place was empty.

The service was top-notch. The bed was so comfortable that I slept 7-1/2 - 8 hours, and that usually doesn’t happen in a hotel the first night. The breakfast may have been the best I ever had. The room itself was beautiful with lovely white marble bathroom.

The only thing I could offer suggestion about maybe it would be better to store the extra towels away from the toilet. That’s because I heard that every flush can aerosolize waste. Wherever we didn’t need to use any extras this visit.

The bar was great, the small wine tasting experience was great, Diva is very knowledgeable and a great host. The location is great just a few blocks from Market street, and the ferry building and right around the corner from China town. There is even a cable car stop.

The 37 parallel restaurant was only open for breakfast. We would have preferred to eat dinner there instead of the bar.

One of the front desk lady is being overly enthusiastic to a fake extent that makes me feel uncomfortable…It is not her fault that she is trying her best to do her job. I am just not feeling comfortable.

Awesome - one of the best customer service teams. Club level concierge were exceptional and the attention to detail superb.

Nothing to fault

Fabulous place in a great location

Luxe and in a less busy street

Service and quality offering

The room we were upgraded to was wonderful however a very long walk to get to

everything was clean and service was excellent

NA

pretty great overall, staff is amazing

wifi in 2023 should be free, or just put it in the room rate.. really annoying to have to pay 20$ a night for wifi, everything else was great

Great location. The staff were amazing in all areas. Haley at the front desk was extremely helpful and wonderful for us during our stay! Would recommend here to anyone visiting San Francisco

NA

Service and staff was top notch

The bathroom was super dated and didn’t feel luxurious at all

Everything was perfect!

I can't say enough about the friendliness of the staff at the Club Level.

The Hotel is beautiful, staff are incredible - so helpful & friendly and the location is safe and central.

There is no pool but there is a good gym! No business centre but staff at reception very helpful in terms of printing etc.

Top quality classic five star hotel. Excellent service throughout my stay.

The professional staff, and the location

No WIFI thé restrictions about using the fridge

The Ritz is a high standerd hotel. The location is perfect voor a city trip. You can walk to almost every this. Or the hotel bring you with the courtesy car. The Employees are very professional en extremely helpful and friendly. They take the time to help you with almost everything

The Bar is very noisy and closes at 11. I think that's a little early

Perfect location to explore the city. Staff were brilliant

Expensive to park your car

It was central and the view from the room was breathtaking

It was literally on a hill

The location is great! Getting places that are not walkable is easy with Ubers/Lyft. The room was very ample, clean and comfortable. We stayed on the Club Level and had all sorts of extras, including drinks and food throughout the day.

The staff at the Ritz Carlton is excellent -- professional, friendly, attentive, knowledgeable. We had breakfast at the Ritz, a late night hamburger in the "bar" area , and ordered room service -- one the best BLTs I have had. Food and service were first-rate. I also used the workout facilities which were spotless and presented many options -- treadmills, bikes, weights

I really can't think of anything so I am giving the Ritz a 10!

The hotel was nothing less than fabulous, the staff where amazing. The bed was amazing and the room upgrade because we where travelling for our honeymoon was stunning with huge living space, the only negative was we only had 2 nights there! We loved San Francisco!

Nothing it was wonderful

Lovely hotel, large rooms

It would be helpful if the hotel provided information on the surrounding area and a travel map at check-in (we received the info on our last day in San Fran).

The hospitality was amazing 👏

Nothing to dislike with Ritz-Carlton

The hotel itself is very impressive. Once you got to the entrance, there was a valet parking taking care of you and giving atmosphere of a luxurious hotel. The room was clean and big enough to hold 4 people. Breakfast were excellent and the gym was huge.

Nothing. Everything was great.

The property was perfect great staff amazing food etc …

Awesome team. Mrs. Capili is an awesome team member. thank you. gorgeous property.

zero complains on our stay.

We stayed for our honeymoon and were upgraded to a corner king room which was really lovely. The staff were kind, interested and helpful. The room was immaculately clean, as was the rest of the hotel. The location was exactly what we wanted given that the things we wanted to do were predominately in the north and north east of the city. The only downside we could complain about was the price of the food and drinks. A very average bottle of red wine will cost you north of $80 and any time spent in the bar will feel like a violent assault on your bank account. That being said, the service that accompanies those expensive drinks is beyond reproach. We really enjoyed our stay and would love to visit again.

Nothing

The location of the hotel was excellent and the staff very pleasant and helpful. Room was very nice and comfortable.

The amenities of the room were not always replenished when the room was made up

Great location, and lovely room. And happily, there was a dividing door between the bedroom and living area sofa bed (this is important for us, and for our teenage children but usually difficult to pinpoint in descriptions and photos). Staff attentive, and breakfast was fab. Big shout out to Carmen on the 8th floor - she was excellent.

The sofa bed was very uncomfortable. Unfortunately, the children only told us after we checked out, but they said it was the worst bed of the whole holiday (we stayed in six different places) - so this was disappointing to hear. I guess that they didn't want to be too negative, because obviously this was an expensive stay.

Everything, it was fantastic

N/A

A very nice and well maintained hotel. Beautiful people and service.

The smell, the service we outstanding.

Not a single thing wasn't perfect.

Superb service and restaurant!

Too soft bed!

Great staff, wonderful rooms, helpful will all services

Staff are really professional and polite.

1. No dental kit on check in. You need to ask it. 2. The room wasn't ready for the kid. Additional bad was arrived, but on last night staff take it without our permission. Strange