Rosewood, Munich

Great staff, very friendly.

The light switches and shutter switch was poor and unresponsive.

Great location. Beautiful interior.

Breakfast service was a bit chaotic.

That's my 3rd return to this hotel. Let's say the truth - it's still the best 5 star hotel in Munich these days.

Big rooms, comfy bed, nice staff.

No bathtub.

I chose to stay at your hotel because of its convenient location and strong sense of safety. I also genuinely appreciate one aspect of the room — the heated bathroom floor, which added comfort to my stay.

1. Missing room amenities: The room did not include basic items such as a razor and a toothbrush. For a well-known and higher-priced hotel, these essentials are typically provided without needing to call the front desk, and their absence affected the overall convenience of my stay.
2. Pillows too soft: The pillows provided were overly soft and lacked sufficient support. It would be helpful if the hotel could offer options with different levels of firmness to improve sleep comfort.

3. Limited breakfast selection: The breakfast variety was quite limited, with fewer choices than expected. It would be helpful to expand the selection to create a more satisfying dining experience.

4. No heated toilet seat: Unlike the heated bathroom floor, the toilet seat was not heated, which affected overall comfort, especially in colder weather.

I hope the hotel can enhance these details in the future to better match the level of service expected from the brand. Thank you.

Excellent and exquisite property with lovely & professional staff. Great location.

At times the restaurants / room service felt understaffed and the service suffered as a result.

Stunning hotel

Over priced slightly in my opinion

The property is unique - the lobby is luxurious and beautifully decorated. We especially appreciated the high ceilings in the rooms. The beds were super comfy and the rooms were relatively spacious. We were greeted with a welcome drink and friendly staff. We enjoyed the stay and would definitely stay there again, when in Munich.

Comfort and location were excellent.

Nothing

Location and service by staff and accommodations

Everything was perfect

Super staff and excellent meals and outstanding leisure facilities ... maybe add a whirlpool if you can.

The building is beautiful and the rooms are spacious and really well equipped. The staff was friendly and resolved any issues that arose.

The switches were really unintuitive to operate and you can’t see them in the dark.

Excellent location. Excellent property. Fantastic room. Spa area (steam room, sauna, pool etc) excellent. Everyone very friendly. Excellent room service.

Weekend breakfast - staff were under pressure, made-to-order breakfasts for all guests was obviously challenging. Part of our order was filled quite late as a result.

Post-check out had to call to get the room deposit + duplicated room charge refunded. An inconvenience, but was dealt with swiftly and professionally once I got through to the finance department.

We will still visit again, though, as it is a great place, well located and easy for us to get to for short breaks.

The property is stunning and the service is first rate. Consistently excellent from start to finish.

Location is amazing and staff is very friendly

No complaints

I liked living room area it was very cosy and bright with a big fireplace and sofa, the room service was perfect, the staff were friendly and supportive

The hotel was super big and complicated , sometimes it takes time to find your room! you need to have a kind of adventurous personality 😅 .Also the price is quite high

Great Location. Perfect service. Lovely Breakfast.

The location is perfect. The staff is professional and polite. The breakfast is excellent.

The cleaning lady on the floor seemed a bit tired. She didn’t change the sheets and bed linens for three days, even though we are paying for service every day.
The water is manually filled, and I have concerns about the cleanliness of the bottles. Some of the bottles tasted like tap water. They need to find a more professional solution.
In terms of value for money, I’ve stayed in better hotels in Munich for a lower price.

Bed - ultra comfort.
Room - beautifully designed with sufficient space for opening our luggage. We had 2 big and 2 small with us.
Bathroom - spacious with heated flooring.
Additional items well considered, e.g. plug converter.
Steam bath facility.

Luggage concierge needs more staff. We had 4 luggages - 2 big 2 small. As we checked out, we called for service but only one staff came to attend to us - he was kind enough to carry 1 big 1 small, we had to carry the remaining down the staircase from the lobby to the entrance.

everything

none

Everything was outstanding

One of the best hotels we have visited in general

Very relaxing with a great Spa and facilities. The lady at the swimming pool was very kind. The location was excellent,too.

The reception desk staff could have been more friendly and polite.

Amazing stay, first class accommodation and helpful and friendly staff. Great location. Would definitely recommend for a treat!

Top tier service. You can tell that lots of thought went into their training, as they anticipate your needs really well!